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HomeMy WebLinkAboutAgenda - 09-05-2000-8fORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: September 5, 2000 Action Agenda Item No. -$"-~~ SUBJECT: Cultural Diversity Training Agreement DEPARTMENT: Personnel PUBLIC HEARING: (Y/N) No ATTACHMENT(S): 1 Cultural Diversity Targeted Outcomes 2 Cultural Diversity Training Agreement INFORMATION CONTACT: Elaine Holmes, Personnel Director, Extension 2552 TELEPHONE NUMBERS: Hillsborough 732-8181 Chapel Hill 968501 Durham 688-7331 Mebane 336-227-2031 PURPOSE: To consider approval of a cultural diversity training agreement with training facilitator Pat Callair to provide cultural diversity training to Orange County employees. BACKGROUND: In June 1999, the Board adopted a goal, "To assess and respond to the needs of the growing Hispanic/Latino population in Orange County." One of the tasks established to meet this goal is to implement cultural diversity training for County employees. At the February 2000 Department Head Retreat, department heads focused on the impact of population changes in the County and the needs of the increasingly diverse community. At the retreat, department heads participated in pilot cultural diversity training and identified elements to include in a cultural diversity training program for employees. With input from the retreat, follow up discussions with department heads and employee focus group meetings, staff working with consultant and trainer, Pat Callair, have developed a cultural diversity training program for County employees. The cultural diversity training initiative will have three phases. Phase 1 is the general cultural diversity training that will address the broad range of diversity issues. Phase 2 is Hispanic/Latino cultural skills training which will include information that is culture specific and focus on building cultural competence in working with the Hispanic/Latino community. Phase 3 will take place at a departmental level and will provide for department identification and follow through on cultural diversity needs in relation to citizens served. In addition to training, the County will organize a Cultural Diversity Resource Group made up of County employees and management. This group will serve as a resource to County employees by providing support to the training, answering questions and following upon issues and concerns raised in the cultural diversity training sessions. - The Phase 1 Cultural Diversity training will provide general cultural diversity training to all County employees. The training will be four to five hours in length and will be tailored to meet the needs of individual departments. The goal is to build and support a workforce that responds appropriately to the needs of the County's increasingly diverse community. Activities will focus on team building, small group discussion and identifying and building a "vision" of effective diversity management in .Orange County. Attachment 1 lists targeted outcomes. To implement Phase 1 of the Cultural Diversity training program, staff proposes that the County engage the services of training facilitator Pat Callair to provide cultural diversity training to County employees. In addition to facilitating the training component, Ms. Callair will provide support to the Cultural Diversity Resource Group. Pat Callair is a licensed clinical social worker, with offices located in Orange County. She holds master degrees in both education and social work and is a certified therapist and organizational consultant with over 25 years experience in teaching and training including cultural diversity. In addition, she is a member of the faculty at Guilford College where she teaches community building and conflict resolution. Attachment 2 is the proposed agreement with Pat Callair to provide cultural diversity training to employees and support to the Cultural Diversity Training Resource Group during fiscal year 2000-Q1. The Phase 1 General Cultural Diversity Training will begin in September 2000. During fiscal year 2000-01 Pat Callair will facilitate 12 Cultural Diversity training sessions as well as provide support to the Cultural Diversity Training Resource Group. It is estimated that 300 - 350 County employees will be trained during this fiscal year. FINANCIAL IMPACT: The estimated cost of the Cultural Diversity training for fiscal year 2000- 01 is $7,500. Funding was included in the approved 2000-01 budget for this purpose. RECOMMENDATION(S): The Manager recommends that the Board authorize the Board Chair to sign the attached agreement for training services with Pat Callair to provide cultural diversity training to County employees. Attachment 1 ORANGE COUNTY CULTURAL DIVERSITY TRAINING TARGETED OUTCOMES 1. Development of team and department skills in managing diversity. Team members will be able to effectively: • 5trategize and plan together approaches to effective diversity management in order to maximize successful customer service within their department. • Discern customer service issues that are related to diversity and cultural difference and those that are not, and to shape appropriate responses. • Manage inter and intra-departmental issues related to diversity and cultural difference. • Discern departmental matters that are related to diversity and cultural difference and those that are not. • Develop appropriate resolutions and approaches to inter and intra-departmental matters related to diversity and cultural difference 2. Building employee skills in managing conflict and raising difficult issues. Employees will be able to: • Listen to the concerns of co-workers without judgment, blame or criticism. • Express their concerns to other co-workers without judgment, blame or criticism. • Acknowledge and respect differences that occur among them. • Articulate and bridge those differences with respect. 3. Enhancing employees' communication skills. Employees will be able: • Listen to the points of view and ideas from others in a manner that facilitates greater clarity and deeper understanding. • Express their ideas to others in a manner that facilitates greater clarity, and deeper understanding. 4. Supporting a workforce of employees who are committed to working together and supporting each other in order to achieve organizational success. • Employee relationships will improve as communication is enhanced and trust is developed. • Employees will be able to commit themselves to each other's success and the overall success of their department. "' Successful achievement of targeted outcomes will take place over time and include follow up, feedback and support to departments in order to fully integrate, anchor and practice skills. Attachment 2 Memorandum of Agreement Between Training Facilitator Pat Callair and Orange County This Memorandum of Agreement outlines the agreement between Training Facilitator Pat Callair and Orange County for providing Cultural Diversity training to Orange County employees. A. Trainer Pat Callair Responsibilities • Facilitate 12 cultural diversity training sessions of four to five hours each at $450.00 per session, with a minimum of 15 employees attending each session. The training is outlined in the "Orange County Cultural Diversity Training Overview and Outline" dated August 22, 2000. • Provide handouts and training curriculum originals for participants. • Collect and score the pre-training survey. • Provide follow up and support in Cultural Diversity Resource Group meetings at a cost of $90.00 per hour. B. Orange County Responsibilities • Provide staff assistance with pre-training survey. • Provide necessary materials, copies and supplies for participants. • Provide appropriate training facility. • Pay all approved invoices within 30 days of receipt of the invoice not to exceed a total amount of $7,500 under this agreement (which includes both per session and hourly charges). C. Termination • Either party may terminate this agreement at any time with two weeks advance written notice. L.B. Callair, Training Facilitator Moses Carey, Chair Orange County Board of Commissioners Date Date