HomeMy WebLinkAboutAgenda - 06-29-2000-8nORANGE COUNTY
BOARD OF COMMISSIONERS
ACTION AGENDA ITEM ABSTRACT
Meeting Date: June 29, 2000
Action Agenda
Item No.
SUBJECT: Contract for County Web Site Redesign
DEPARTMENT(S): Information Systems PUBLIC HEARING: (Y/N)
Clerk to the Board BUDGET AMENDMENT: (Y/N)
ATTACHMENT(S):
Orange County Web Redesign Project
Summary
IT Committee Memo
Contract with North Carolina Department of
Commerce, Information Technology
Services Division
INFORMATION CONTACT(S):
Dick Taylor, Extension 227b
Beverly Blythe, Extension 2130
TELEPHONE NUMBERS:
Hillsborough 732-8181
Chapel Hill 968501
Durham 688-7331
Mebane 336-227-2031
PURPOSE: To approve a contract with the Information Technology Services (ITS) section of the North
Carolina Department of Commerce for Orange County Web site redesign to improve the effectiveness and
usability of the Web site.
BACKGROUND: The IT Plan and Strategic Communications Plan both include initiatives to improve
the effectiveness and usability of the Worldwide Web far communicating with citizens and
Commissioners. The IT Plan "Citizen and Board Access" initiative has led to further development of the
current County Web site and implementation of the County Intranet site as well. The Strategic
Communications Plan has led to a more unified approach to maintaining information on the current Web
site.
One of the goals of these initiatives has been the redesign of the entire County Web site, including making
the site more citizen-friendly, useful and engaging. A county staff "Inet Committee" has met since 1999 to
generally identify the needs and objectives of a redesigned County Web site and Intranet. A small
consultant study has been performed by the Information Technology Services (ITS) section of the North
Carolina Department of Commerce. This study has resulted in an assessment of needs for a redesigned
site, based on meetings with the Inet Committee and selected department heads.
Based on this assessment, which has been reviewed by the IT Committee, a contract is proposed with ITS
which will result in:
• redesign of the entire County Web site to improve its appearance and ease of use
2
• establishment of update tools for staff use to more easily perform updates and make changes
~ completion of content for departments not now represented on the Web site such as Recreation and
Parks, EMS and the Sheriffs Department
The contract will be based on a phased approach to implementation of the Web site redesign. The first
phase will result in the Web site redesign. The second phase will result in deployment of new Web pages
for departments that do not now have a Web presence and begin the transition to staff maintenance of
Web content. The third phase will result in redesign of the County Intranet site.
The IT Committee has reviewed this approach and proposal at two of its recent meetings. Their support of
the Web Redesign Project is indicated in the attachment.
FISCAL IMPACT: The FY 1.999-2000 IT Plan CIP Project includes funds for the Citizen and Board
Access initiative to cover the cost of the first phase of this contract, in the amount of $58,715. The second
and third phases would be funded under the next year of the IT Plan, in the amount of $79,081.
RECOMMENDATION(S): The Manager recommends that the Board approve the contract, subject to
final review by staff and the County Attorney.
Orange County Web Redesign Project
Background
Inet Staff Committee has been meeting since 1997 to guide Web and Intranet development
Current site assessment and needs analysis conducted Spring 2000 by NC Dept of Commerce
Information Technology Services (ITS)
Assessment study, coordinated by Inet Committee and with Department Directors, resulted in prototype
Web site appearance, project plan and scope of work
Web Redesign Project Objectives
• Update and Streamline the Web Site
1. Review existing content and modify existing content accordingly to reflect the current services
provided by the County
2. Establish a web presence for departments not now represented
Make the Web Site More Engaging and Easier to Use
1. Redesign the Web site to contain consistent appearance and navigation components but allow for
each department to customize their "look and feel° to properly express the uniqueness of the
service they provide. The "look and feel° for each departmental web site will be driven by color,
graphics, and content. All departments will use standard site navigation and style sheets.
' 2. Define requirements far on-line access to and submission of forms (e.g., volunteer applications)
pertaining to specific departmental needs
3. Define technical and functional requirements to support a bilingual web site
4. Navigation of the sites (main and department pages) will be standardized, easy to use, and
logical in flow.
5. Redesign to ensure the Orange County web site is compliant with the NC Technical Architecture
and web design standards adopted by ITS that include both international Web standards and
standards for accessibility for disabled persons.
Make the Web Site More Useful and Maintainable for County Staff
1. Identify tools to track standard web statistics to effectively monitor site activity
2. Simplify Web site maintenance and update for Orange County personnel
Web Redesign Project Scope
Expertise Provided by ITS Team -Graphic Designer, Process Analyst, Project Manager, Technical
Architect, Web Developer (2), Technical Writer
Project elapsed time between 16 and 24 weeks for entire project, first Web redesign results public within
8 weeks
Three Phase Effort -
Phase I -Current Web Site Conversion/Redesign (4-8 weeks, cost not to exceed $58,715 - 729 Hours)
Phase I I -Departmental Web Site Development (8-12 weeks, cost not to exceed $58,983 - 727 Hours)
Phase III -Intranet Redesign (4 weeks, cost not to exceed $20,098 - 250 Hours)
Total cost not to exceed $137,790, up to 1,706 person-hours, average rate of $646 per person-day
06/15/00
4.
The ITC feels strongly that Orange County should have an effective Web
presence that addresses the needs of all County stakeholders. This has been a
fundamental part of the County's strategic plan for information technology, and
this direction is wholeheartedly endorsed by the ITC. Web-enablement is for
both Internet and Intranet accessible resources; we believe that the County IT
staff has done significant work in helping move the County forward in this area,
especially given the limited resources for this type of work.
Technology in Web delivery of information is progressing very quickly, however,
and we feel that there is significantly more that can now be done to improve the
effectiveness of the County's web presence for the citizenry as well as the
County staff. The County IT staff, in conjunction with the Inet Staff Committee,
has developed a proposal to be completed by the State ITS team to consolidate
the gains so far and to redesign the County's web site. This work will update the
Web site and make it more efficient, easier to use and more engaging, as well as
make it more usable and maintainable by the County staff. It will position the
County to Web-enable access to more dynamic database=driven information.
Additionally, this work will ensure that the County's Web site is congruent with
the emerging State standards for Web and E-Commerce architecture.
The ITC supports the three phases of the Web Redesign Project. We feel that
this is a good use of resources with sound deliverables. The County IT staff has
the ability to review these deliverables at each phase, and in the event that
funding or resource difficulties are encountered, the County will have useful
updates to its Web site in place at each step. The ITC encourages the
commissioners to fully support this initiative.
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N.C. OapaAmnrt o/ Lanmerce
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Project Concept
Department /Agency:
Project Name:
Project Sponsor:
Current Phase:
Project Manager Name:
Project Manager Phone:
Project Manager Fax:
Project Manager E-Mail:
Orange County
Orange County Web Site Redesign
pick Taylor 1 Beverly Blythe
Discovery
Natalie Mcqueen
733-6416
733-6570
Natalie. McQueen@ncmail. net
1. Purpose
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Orange County requested BTS assess their current Intemet and Intranet websites to determine how to
redesign the content and appearance to better convey the image that Orange County wants to present to
its citizens and employees.
i. Objectives
The stated project objectives are:
• Assess the existing Orange County intemet and Intranet sites to determine haw to best redesign
both web sites to reflect Orange County's vision and personality
• Review existing content and modify the information accordingly to reflect the current services
provided by the County
• Establish a web presence for smaller departments
• Streamline the update process and introduce the use of automated tools for maintenance
• Design standard style templates and graphics
• Define calendar update requirements
Define requirements far on-line access to and submission of forms (e.g., volunteer applications)
pertaining to specific departmental needs
• Provide hosting and maintenance support services for the intemet site compatible with the
existing IT infrastructure of Orange County
• Define technical and functional requirements to support a bilingual web site
Identify tools to track standard web statistics to effectively monitor site activity
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3. Benefi#s
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• A redesigned web site will convey the true essence and mindset of Orange County-it will provide
the first and, hopefully, lasting impression of the County.
• Navigation of the sites (main and department pages) will be standardized, easy to use, and
logical in flaw.
• Redesign of the sites will contain consistent components (e.g., navigation) but will allow for each
department to customize their "look and feel" to properly express the uniqueness of the service
they provide. The "look and feel" for each departmental web site will be driven by color, graphics,
and content. Standard site navigation and style sheets will be used by all departments.
+ Orange County personnel will be able to maintain the pages via simple maintenance tools that
BTS wilt identify and test. Training will be offered on selected tools,
• Redesign will ensure the Orange County web site is compliant with the NC Technical Architecture
and web design standards adapted by ITS that include the following:
• NC GILS -North Carolina Government Information Locator Service Standards for Public
Information
• IEEE -Testing and Design Standards
• American Disability Act (ADA) -Standards for the visually impaired
• W3C -World Wide Web Consortium design standards
• Method /1 -- Project Management and Development Methodology
4. Scope
The scope of this engagement is to provide technical assistance to Orange County Information Systems
(OCIS) for the redesign of the existing Intemet and Intranet sites. Work will be executed in phases, and
OCIS has the right to terminate this agreement at the end of each phase. Based on the recommended
design approach and complexity of this project, the estimated duration for this project is 16-24 weeks. A
high-level description of each phase is provided below.
4.1 Phase I -Current Internet Web Site Conversion & Redesign (4 -8 weeks)
- Definition, design, and implementation of Internet home page
- Design and development of standard style templates
- Hosting and maintenance strategy
4.2 Phase II -Departmental Web Site Development (8-12 weeks)
- Definition, design, and implementation of primary links from home page (departments
and agencies)
4.3 Phase III -Intranet Redesign (4 weeks)
- Definition, design, and implementation of Intranet home page
- Maintenance strategy
- Design and development of standard style templates
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5. Assumptions
General
Links will be added as content becomes available throughout the project life cycle
• If additional hours are needed for any role, a change request (that can be generated by either BTS or
OCIS) will be submitted for bath parties' signature.
• It is the sole responsibility of OCIS to access and approve the funds in the change control budget.
The change control budget should not exceed 15% of the estimated cost for each phase. .
• Cost projections for each subsequent phase will be included in the phase transition plan following a
reassessment of the project scope.
Phase II
• A standard page layout template will be used for all departments. Departments will have the flexibility
to change color, graphics, and fonts but cannot alter the functionality of the template. If a department
wants a different web representation, the effort will be costed separately from this effort.
Departments will be responsible for compiling or developing site specific content
• The client has not established the priority for designing the individual departmental websites. For
simplicity, each department has been listed in alphabetical order in the high-level work breakdown
structures. Assigning a priority to each department will insure that the most citizen critical sites are
addressed first.
Phase III
• The hours estimated to create a new Intranet site are based on the premise that all current
information can be consolidated into three main areas-Employee, Govemment Administration, and
IT/systems. This will create a simplified and streamlined site that should be a relatively small effort
on BTS' part.
6. Current Status
Although functional, the existing Orange County web presence does not adequately convey Orange
County's vision and personality. An initial assessment of the site(s) yielded the following conclusions:
• Navigational links are inefficient and lack uniformity
• Large majority of the pages are static
• Multiple county departments and services lack a web presence
• Site maintenance is labor intensive and inefficient
• Site(s) lack the support and technical expertise of a dedicated web master
• The site does not convey the true essence and mindset of Orange County
• The site is not compliant with web design standards adapted by ITS such as:
NC GILS - North Carolina Government Information Locator Service Standards
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• IEEE -Testing and Design Standards
• American Disability Act (ADA) -Standards for the visually impaired
• W3C -World Wide Web Consortium design standards
• Method /1 -Project Management and Development Methodology
WebTrends was used to evaluate the overall integrity and size of the existing Orange County web site(s).
The following table highlights the specific site statistics used to evaluate the existing site:
Site Overview
~ Total Site Size 77095K
«
.
w
'~
Total Number of Broken References
197
Total Number of Unique Broken Links 61
L' Total Number of Other Errors (including Invalid a-mail addresses) 33
m.
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m
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Total Number of URL Syntax Errors
0
Internal Links Verified OK 2394
Redirected Links Verified OK 43
URL Not Found 47
Other Errors (Too Many Redirects) 7
~' Unverified 172
csy
~
`
'
c External Links Verified OK 132
Y
~
J
External Invalid E-mail Address
2
External Redirected Links Verified OK 25
External URL Not Found 14
Extemal Other Errors (Too Many Redirects) 8
Extemal Unverified Links 87
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7. Responsibilities
7.1 Business Technology Services
The project team will be comprised of the following resources that will pertorm the specified tasks:
Project Manager
' Develop and manage project schedule
' Communicate with IS and Clerk's Offices, Commissioners, IT Committee and Inet Committee as
appropriate
' Complete status reports
' Review deliverables
' Determine approach and create work plan for next phase
Business Process Analyst
' Document goals, benefits, and scope
• Review provided documentation
' Document processes
' Define and document business requirements
' Conduct facilitated sessions with user community
' Analyze risks and transition impact
' Review software alternatives
Graphic Designer
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' Designs visual components (everything from adhering to client's identity to graphic impact and style)
' Performs routine graphics design and consultation work. Work involves site design and layout
including graphic illustrations.
' Constructs database design as needed (e.g., how does visual design integrate with and complement
database-driven web sites?)
' Ensures compatibility of graphics design with the technology of the web site (e.g., which browsers will
work with the site? What is the lowest common denominator for screen resolution, colors etc.)?
' Determines levels and degrees of interactive design
Web Developer (Z)
^ Develop prototype design to establish look and feel of web site
' Create templates for web page
' Contribute on all technical/ architectural decisions/ documentation
' Participate in creation of client questionnaire
^ Develop graphics and style sheets
' Designs content (content developed far a static medium (such as print) often needs to be revised to
work in an interactive medium).
^ Perform document conversions as needed
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Technical Architect
• Review business requirements
Aid in design requirements for technical architecture
• Define potential technical architecture based on requirements
Technical Writer
• Create test plans
• Perform acceptance testing
Assist in documentation process
7.2 Orange County
^ Assign subject matter experts to project in a dedicated capacity
^ Participate in facilitated sessions, as needed
^ Review documentation thoroughly and in a timely fashion
^ Provide all necessary documentation to process analyst
^ Provide timely signoff
8. Deliverables and Work Products
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Standard work products will be delivered in every phase. The following deliverables will be produced
according to the schedule below:
Dish
Project Initiation Agreement
Project Concept
Phase I
Site Definition Document
Prototype mock-ups and/or demo site
Internet site Home Page
Phase II
Site Definition Documents for each department modified/created
Prototype mock-ups
Departmental intemet sites
Phase III
Site Definition Documents
Prototype mock-ups
Service Level Agreement
Project Closure report
Intranet site
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9. Schedule
The proposed schedule for completion of this project is 16-24 weeks following completion of the
Discovery Phase. The high-level Work Breakdown Structure (WBS) for each phase is summarized in the
following tables:
Phase I -Current Internet Web Site Conversion 8~ Redesign
Phase I Task I Deliverable Estimated: Responsibility
Duration (hrs)
Project Planning and Management
Project Planning & Management 60 Project Manager
^ Planning & Strategy Meetings
^ Status Meetings
^ Status Reports
^ Client Review /Approvals
Site Definition and Prototyping
Develop Site definition document 40 Process Analyst
8 Technical Writer
Review /Select Tools 2 Technical Architect
Develop Site Architecture 4 Technical Architect
Design
Design Graphics (20 - 30 pages) $1 Graphic Designer
Design Templates 8~ Graphics for Departmental 48 Graphic Designer
Web Pages 24 Web Developer
8 Process Analyst
Implement Home Page (1) 32 Web Developer
Implement Welcome Center Page (2) 32 Web Developer
Implement About OC Page (4) 16 Web Developer
Implement Meet Your Local Government (6) 16 Web Developer
Implement Search Page & Establish Site Index (2) 12 Web Developer
Implement Resources Beyond Orange County (20 12 Web Developer
+ External Links)
Implement News ~ Agendas Page (4) 16 Web Developer
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Phase I -Current Internet Web Site Conversion ~ Redesign
Phase I Task/ Deliverable Estimated Responsibility
Duration (hrs)
Design & Implement News & Agendas Backend 80 Web Developer
Functionality
^ On-line Updates
^ Content Queries
Implement Calendar Page (3) 16 Web Developer
Implement Employment /Personnel Page(s) (5) 4 Web Developer
Design & Implement Personnel Backend 80 Web Developer
Functionality
• On-line Application (download only)
^ Qn-line Job Postin s (updating /creation)
Database Development 16 Web Developer
Implement Contact Us Page (2) 4 Web Developer
Implement Kids Page (1) 4 Web Developer
Implement Economic Development (2) 8 Web Developer
Site Content Conversion 60 Web Developer
Content Review & Modifications 24 Multiple
Test
Unit Testing 8 Web Developer
Integration Testing 8 Multiple
Site Modifications /Updates 24 Web Developer
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Phase II -Departmental. Web Site Development
Phase II Task I Deliverable Estimated Responsibility
Duration (hrs)
Project Planning
Project Planning 8~ Management 40 Project Manager
^ Planning & Strategy Meetings
^ Status Meetings
^ Status Reports
^ Client Review /Approvals
Site Definition and Prototyping
Departmental Interviews /Information 120 Process Analyst
Gathering
Develop Site Deti'tnition documents 32 Technical Writer
Design
Modify Graphics 40 Graphic Designer
Implement Aging Home Page 16 Web Developer
Implement Child Support Enforcement Home 16 Web Developer
Page
Establish link (s) to Orange County Schools, 3 Web Developer
Courts, and other outside agencies
Implement County Manager Home Page 16 Web Developer
Implement Economic Development Home 16 Web Developer
Page
Implement Board of Elections Home Page 16 Web Developer
Implement Emergency Management Home 16 Web Developer
Page
Implement Environment and Resource 16 Web Developer
Conservation
Implement Finance Home Page 16 Web Developer
Implement Health Dept 40 Web Developer
^ Animal Control
^ Dental
• Environmental
• Personal
^ Health Education (new)
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Phase II -Departmental Web Site Development
Phase II Task/ Deliverable Estimated
Duration (hrs) Responsibility
Implement Housing /Community Development 16 Web Developer
Implement Human Rights and Relations 16 Web Developer
Implement Planning Home Page 16 Web Developer
Implement People and Places (6) 36 Web Developer
Implement Libraries Home Page 16 Web Developer
Implement Public Works Home Page 16 Web Developer
Implement Purchasing Home Page 16 Web Developer
Implement Recreation & Parks Wome Page 16 Web Developer
Implement Registerof Deeds Home Page 16 Web Developer
Implement Sheriffs Office Home Page 16 Web Developer
Implement Social Services Home Page 1C Web Developer
Implement Tax Assessor -Home Page 16 Web Developer
Implement -Arts Commission Home Page 16 Web Developer
Implement Solid Waste /Recycling Home
Page 16 Web Developer
Test
Testing 40 Technical Writer
Site Updates/ Modifications 40 Web Developer
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Phase III -Intranet Redesign
Phase III. Task !Deliverable Estimated Responsibility
Duration (his)
Project Planning and Management
Project Planning 8~ Management 22 Project Manager
^ Planning i~ Strategy Meetings
^ Status Meetings
^ Status Reports
• Client Review /Approvals
Site Definition and Prototyping
Joint Application Design (JAD) Session 20 Process Analyst
^ Information gathering and consensus building
for the look, feel, and functional requirements
for the Intranet site
Information Gathering 16 Technical Architect
Site Definition 8 Technical Writer
Develop site look & feel /Screen Shots 8 Graphic Designer
Design
Design Graphics (10-15 pages) 8 Graphic Designer
Implement Home Page (s) 8 Web Developer
Implement OC -Employee Page 6 Web Developer
Implement News 8 Notes Page 2 Web Developer
Implement Directories Page 4 Web Developer
Implement Personnel Page 4 Web Developer
Implement OC-Information Technology 8~ Systems 6 Web Developer
Page
Implement miscellaneous links 8 Web Developer
Implement Data Inventory 4 Web Developer
Implement OC- Government Administration Page 8 Web Developer
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Phase. III -Intranet Redesign
Phase III Task ~ Deliverable Estimat®d Responsibility
Duration (hrs)
Forms 16 Web Developer
On-line Scheduling 16 Web Developer
Boards 8~ Commissions 4 Web Developer
Minutes Index 4 Web Developer
Data Conversion 40 Web Developer
Content Review & Modifications 4 Process Analyst
8 Web Developer
Test
Integration Testing 10 Technical Writer
Phase Transition 8 Documentation
Complete Site Documentation 8 Technical Writer
Service Level Agreement 8 Technical Writer
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10. Budget
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The cost estimate(s) for each phase are based on contract bill rates for the Project Manager, Process
Analyst, Technical Architect, Graphic Designer, and Web Developer(s). The project will be tracked via
ABT Workbench against the defined task.
Phase I
Role Estimated
Hours Rate Cost:
Graphic Designer 129 $67.00 $8,643.00
Process Analyst 53 $95.00 $5,035.00
Project Manager 60 $95.00 $5,700.00
Technical Architect 6 $92.00 $552.00
Web Developer (2) 473 $81.00 $38,313.00
Technical Writer 8 $59.00 $472.00
Estimated Cost:- Phase I 729 -- 55$,715.00
Phase If
Role Estimated.
Hours Rate Cast
Graphic Designer 40 $67.00 $2,680.00
Process Analyst 120 $95.00 $11,400.00
Project Manager 40 $95.00 $3,800.00
Technical Architect 0 $92.00 0
Web Developer (2) 455 $81.00 $36,855.00
Technical Writer 72 $59.00 $4,248.00
Estimated Cost -Phase II 7Z7 ---- $58,983.00
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Phase III
Rold Estimated
Hours Rate Gost
Graphic Designer 16 $67.00 $1,072.00
Process Analyst 24 $95.00 $2,280.00
Project Manager 22 $95.00 $2,090.00
Technical Architect 16 $92.00 $1,472.00
Web Developer (2) 138 $81.00 $11,178.00
Technical Writer 34 $59.00 $2,006.00
Estimated Cost-- Phase III 250 --- $20,098.00
All. Phases
Role Estimated
Hours-- Rate Cost '
Graphic Designer 185 $67.00 $21,239.00
Process Analyst 197 $95.00 $26,220.00
Project Manager 122 $95.00 $11,970.00
Technical Architect 22 $92.00 $5,152.00
Web Developer (2) 1,066 $81.00 $104,97fi.00
Technical Writer 114 $59.00 $3,304.00
Estimated Cost -All phases: 1,7D6 ---- $137,796.00
1$
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11: Change Request Process
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Change Management should be invoked when a change occurs to process, approach, roles, as well as
scope. The essential purpose of the change control process is to identify every situation that is different
from the original understanding and agreements and determine haw the changes may impact
functionality, schedule, or cost.
If additional hours are needed for any role, a change request (that can be generated by either BTS or
OCIS) will be submitted for both parties' signature.
It is the sale responsibility of OCIS to access and approve the funds in the change control budget. The
change control budget should not exceed 15% of the estimated cost for each phase. Based on the
estimated cost projections for Phase I the change control budget is approximately $8.800.00.
12. Issues /Risk
Risk management is an important component of any project. Risks tend to fall in one or more of the areas
defined below. While risks will be assigned to a single category, clearly many risks cross multiple
categories. Expected risks associated with the redesign of the Orange County web site are:
Category Risk Mitigation Strategy
Cost ^ Failure to approve Project Concept / ' Obtain OCIS approval and funding
Statement of Work based on Project Concept
^ Failure to properly manage project ' Provide information to OCIS early in
schedule and deliverables the process to determine if the cost
is feasible
^ Failure to identify and acquire resources
for development and implementation • Develop alternative solutions and
contingency plans
^ Utilize proven project management
strategies and frameworks to insure
the Quality, Cost and Delivery
Schedule
Schedule ^ Failure to develop a project plan 1 WBS ^ Manage by the 80-hour rule to
that adequately addresses risk, ensure the slippage is not significant
dependencies, and miscellaneous ^ Institute an effective change
transition issues procedure
^ Development window may exceed
window of opportunity for customer
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Category Risk Mitigation Strategy
Technical ^ Failure to close critical technology, ^ Identify standards and design /
function, standards, and information gaps develop system architecture based
^
Backward browser compatibility beyond on approved standards
version 4.51 Netscape and 4.0 IE will ^ Identify and obtain buy-in on
prevent use of DHTML in overall design of functional and business
site. requirements
^ Hire skilled and experienced contract
personnel as needed
^ Develop plan and manage
knowledge transfer
• Provide links to download newer
versions of browers
operational ^ Failure to properly assess OCIS ' Review processes to optimize
information systems to determine the resources and identify functions to
required level and method of integration be included in enhancement
^ Develop a detailed design
specification that includes a detailed
data model and maps all required
data intertaces
~rganizationa! ^ Failure to obtain organizational /agency ^ Establish consensus among agency
buy-in senior management
• Develop effective communication
plans
13. Technologies Employed and/or Application Architecture
The technical architecture, as mandated by IRMC, must accommodate rapid rates of change in both
business and technical environments. The proposed web design should support standard browsers as
the interface for the user. In addition, standard developmental tools for accessing and updating the
site(s) must be defined.
The site architectural requirements should effectively address the site life cycle. This includes navigation,
data submission and acquisition, and authentication. Specifically, the site must also include the
architecture to support shared or common applications; GroupWise communications tools, and secure
transactions.
Lastly, the architecture should include the necessary components to effectively manage the site long
term. This includes technical support, operation and storage management, performance monitoring and
tuning, security services, and disaster recovery. Reference the IRM Technical Architecture Standards
website far the detailed technical architecture requirements.
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14. Business Requirements
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Site redesign is the primary objective of this project. The intent is to provide a standard "look and feel" for
the Orange County web site that reflects the progressiveness and diversity of the community. In doing
sa, BTS will develop standard style templates and graphics that will:
• Convey the true essence and mindset of Orange County.
• Standardize and increase efficiency of the site navigation (main and department pages).
• Facilitate timely and efficient updates and maintenance.
• Ensure compliance with the NC Technical Architecture and web design standards adapted by ITS.
Item Business Reciuirements
1 Develop standard web style templates for the home page and departmental web sites. This
includes but is not limited to Site Navigation and supporting graphics far the home page,
departments, and Intranet site(s).
2 Review existing content and modify the information accordingly to reflect the current services
provided by the County
3 Ensure smaller departments establish a web presence on the intemet site
4 Streamline maintenance process and introduce the use of automated tools for ongoing support
6 Provide mechanism for calendar updates
7 Allow for on-line access to and submission of forms (e.g., volunteer applications)
$ Provide hosting and maintenance support services for the Internet site compatible with the
existing IT infrastructure of Orange County
9 Identify and track standard web statistics to effectively monitor site activity
10 Define technical and functional requirements to support a bilingual web site
PC516V4.DOC -- OC Internet FINAL
STS
N.C. Ueperrmenr of Commerce
0/lice or mrormatirrr 7xnnatogY Services
.................................
15. Conceptual Design
YVelCmnatoOrattpecm+~q,drlWtgvtstats i t ~
of tommorrow wllh techrmlo~/ nftug0y. '
_ ........_~ ~~ Welcome Center
About Orange County
~~
Meet Your foal Government
People and Places
Frequently Asked Questions
Search
tontaa Us
Pl.ns. and aamm.rns anu suce.m.m t. We[ImaSi@r~t:0.Or8ngB.llc.us
22
PC516V4.DOC ~ OC Internet FINAL
A detailed summary of the site design and layout is included in the site definition document. The
proposed site design is illustrated in the screen shots below:
STS
N_C- Pepdrnnent a<Cornrrrerce
Dlhre o! In/dmaNon Te[nnalo~ SeMCes
.................................
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1 fi. Next Steps
The recommended next steps for this project as defined include:
~~
Item Next Steps
1 Review and Acceptance of Project Concept
2 Authorization of Funding
3 Approval /Acceptance of Preliminary Design
4 Review /Approval of Site Definition Document
PC516V4.DOC -- OC Internet FINAL
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N.C. Oepnfinenf of Cnmmen:e
01liCe 0/ Inlalmatron TeCnno/a(+y SeMCeS
.................r......,....
17. Project Signature
24
The signature below indicates understanding of and agreement with the project approach'outlined above.
BTS and Orange County Agree that:
• The estimated cost is detailed in the table below. Should the size or complexity of the project
change, or in the event that the scope or schedule changes, BTS will create a change request.
Orange County will be billed for all additional expenditures and will be required to remit payment
to BTS for services rendered.
• This document represents BTS' commitment to create the deliverables set forth in this document.
• This document represents Orange County's financial commitment to this project.
• Orange County agrees to provide billing information to BTS.
Orange County
Information
Systems
Director
Richard J. Taylor (please print)
Signature
Date
Orange County
Clerk to Board
County Beverly Blythe (please print)
Commissioners
Signature
Date
PC516V4.DOC - OC Internet FINAL
STS
N.C. Oepirdnenf o/Cwnmerce
0(lice al InM'md/iq1 Iecllnal[g~' Services
BTS Project
Manager
(please print)
Signature
Date
Additional Information Required
Bill Cade:
Full
Cost Center:
Department:
Primary
Contact
z~
PC516V4.DOC - OC Internet FINAL