HomeMy WebLinkAboutAgenda - 12-10-2002-8gORANGE COUNTY
BOARD OF COMMISSIONERS
ACTION AGENDA ITEM ABSTRACT
Meeting Date: December 10, 2002
Action Agenda
Item No,
SUBJECT• Cultural Competency Training Agreement
DEPARTMENT: Personnel
PUBLIC HEARING: (YIN) No
ATTACHMENT(S):
Cultural Competency Training
Agreement
INFORMATION CONTACT:
Kathleen Goodhand, Human Resources
Analyst, Extension 2550
TELEPHONE NUMBERS:
Hillsborough 732-8181
Chapel Hill 968-4501
Durham 688-7331
Mebane 336-227-2031
PURPOSE: To consider approval of a training agreement with training facilitator Dr. Henry
Meguid to provide cultural competency building training to Orange County employees.
BACKGROUND: In June 1999, the Board adopted a goal, "To assess and respond to the
needs of the growing Hispanic/Latino population in Orange County." As part of this goal, the
Board decided to implement cultural diversity training for County employees.
In 1999-00, the Manager formed the Cultural Diversity Support Group made up of department
heads and a diverse population of County employees. Working with trainer and facilitator Pat
Callair, this group developed a comprehensive cultural diversity training initiative. The mission
is to help Orange County employees move beyond the barriers of race, gender, national origin,
sexual orientation, religion and age differences and to create a diverse and harmonious
workforce that offers outstanding customer service to all clients and constituents within the
County.
As planned, the cultural diversity training initiative has three phases:
• Phase 1 -Phase 1 is general cultural diversity training that addresses the broad range of
diversity issues by increasing participant's awareness of assumptions and biases about
differences and developing individual and departmental skills in communicating about
diversity.
• Phase 2 -Phase 2 is Cultural Competency Building training which includes information
that is culture specific and focuses on building cultural competence in working with the
diverse populations of the County.
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• Phase 3 -This phase will take place at a departmental level and focus on anchoring on an
on-going basis the training that occurred in Phases 1 and 2.
In March 2002, the County completed Phase 1 training for all current employees with 657
employees participating. This general Cultural Diversity training now is continuing on an
ongoing basis for new employees.
The Phase 2 Cultural Competency Building training is designed to move participants beyond an
awareness of cultural differences to a level of "cultural competence" by increasing employees'
ability to work effectively in a multicultural environment. The training is tailored to meet the
needs of individual departments and to provide education and culture specific information about
the Hispanic/Latino and Asian community, as well as others.
The course objectives are to:
^ Understand the need for developing cultural competence in today's workforce and
community
^ Understand how culture impacts behavior and relationships with our customers
^ Develop skills in applying knowledge about different cultural groups to improve
customer satisfaction
Phase 2 training began as a pilot program with EMS and department heads in March 2002.
Since March, two departments (EMS and Health) have participated in the pilot Phase 2 Cultural
Competency Building Training and the program has been further refined.
To implement Phase 2 of the Cultural Diversity Training Initiative for the County, staff proposes
that the County engage the services of Dr. Henry Meguid to provide cultural competency
building training to County employees.
Dr. Henry Meguid received his Bachelor and Masters degrees in Cairo, Egypt where he began his
teaching career. In 1999, he joined Duke University Medical Center where he established Duke's
Hospital medical interpretation and translation services. Currently, he is a Training Coordinator at
the Duke Health System Education Services Department and an independent consultant and
trainer. He offers a series of workshops and seminars on Developing Cultural Competence,
Working Effectively with a Medical Interpreter, Continuous Quality Improvement, concepts and
methodologies, and Developing and Managing High Performance Teams. Among his clients are
Wake County Health Services, Southeastern Region's AHEC, and Alamance County.
The proposed contract provides that during fiscal year 2002-03 Dr. Meguid will facilitate 12
Cultural Competency Building training sessions. It is estimated that 300 - 350 County
employees will be trained during this fiscal year. Attached is the proposed agreement with Dr.
Meguid.
FINANCIAL IMPACT: The estimated cost of the Cultural Competency Building training for fiscal
year 2002-03 is $8,100. Funding was included in the approved 2002-03 budget for this
purpose.
RECOMMENDATION(S): The Manager recommends that the Board authorize the Board
Chair to sign the attached agreement for training services with Dr. Meguid to provide cultural
competency building training to County employees.
Attachment
Memorandum of Agreement
Between Training Facilitator Dr. Henry Meguid and Orange County
This Memorandum of Agreement outlines the agreement between Training Facilitator Dr. Henry
Meguid and Orange County for providing Cultural Competency training to Orange County
employees.
A. Trainer Henry Meguid Responsibilities
• Facilitate 12 cultural competency training sessions of five hours each at $675.00 per
session, with a minimum of 15 employees attending each session.
• Provide handouts and training curriculum originals for participants.
B. Orange County Responsibilities
• Provide staff assistance with equipment.
• Provide necessary materials, copies and supplies for participants.
• Provide appropriate training facility.
• Pay all approved invoices within 30 days of receipt of the invoice not to exceed a total
amount of $8,100 under this agreement.
C. Termination
Either party may terminate this agreement at any time with two weeks advance written
notice.
Dr. Henry Meguid, Training Facilitator Margaret Brown, Chair
Orange County Board of Commissioners
Date Date