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HomeMy WebLinkAbout2026-335-E-IT Dept-Charter Communications Holdings-Fiber upgrade for EMS Viper at 3 locations Spectrum Business - Enterprise Service Order v251003 CONFIDENTIAL Page 1 of 4 © 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date: 07/10/2026 SERVICE ORDER THIS SERVICE ORDER (“Service Order”) is executed and effective upon the date of the signature set forth in the signature block below (“Effective Date”) and is by and between Charter Communications Operating, LLC on behalf of those operating subsidiaries providing the Service(s) hereunder (“Spectrum”) and Customer (as shown below), and is governed by and subject to the applicable Spectrum Business - Enterprise Commercial Terms of Service posted at https://enterprise.spectrum.com/legal/terms-and-conditions.html (or successor URL) or, if applicable, an existing service agreement executed by the parties (each, as appropriate, the “Service Agreement”). Except as specifically modified herein, all other terms and conditions of the Service Agreement shall remain unamended and in full force and effect. Spectrum Contact Information Contact: Steven D Miller Telephone: 336-217-3021 Email: steven.miller@spectrum.com Customer Information Customer Name ORANGE COUNTY 911 Order # 15583596 Address P.O. Box 8181 Hillsborough NC 27278 Telephone (919) 943-2904 Email: roreynolds@orangecountync.gov Contact Name Robert Reynolds Telephone (919) 943-2904 Email: roreynolds@orangecountync.gov Billing Address P.O. Box 8181 Hillsborough NC 27278 Billing Contact Name Telephone Email: NEW AND REVISED SERVICES AT 3320 Garner Rd Unit TSU 2V, Raleigh NC 27610 Service Description Order Term Quantity Monthly Recurring Charge(s) Total Monthly Recurring Charge(s) EVPL 10Mbps 36 Months 1 $325.00 $325.00 Spoke 36 Months 1 $0.00 $0.00 TOTAL $325.00 NEW AND REVISED SERVICES AT 3320 Garner Rd Unit TSU2V1, Raleigh NC 27610 Service Description Order Term Quantity Monthly Recurring Charge(s) Total Monthly Recurring Charge(s) EVPL 10Mbps 36 Months 1 $325.00 $325.00 Spoke 36 Months 1 $0.00 $0.00 TOTAL $325.00 Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Spectrum Business - Enterprise Service Order v251003 CONFIDENTIAL Page 2 of 4 © 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date: 07/10/2026 NEW AND REVISED SERVICES AT 131 W Margaret Ln , Hillsborough NC 27278 Service Description Order Term Quantity Monthly Recurring Charge(s) Total Monthly Recurring Charge(s) EVPL 10Mbps 36 Months 1 $325.00 $325.00 Hub - ELINE Master 36 Months 1 $0.00 $0.00 TOTAL $325.00 NEW AND REVISED SERVICES AT 510 Meadowlands Dr , Hillsborough NC 27278 Service Description Order Term Quantity Monthly Recurring Charge(s) Total Monthly Recurring Charge(s) Hub - ELINE Master 36 Months 1 $0.00 $0.00 EVPL 10Mbps 36 Months 1 $325.00 $325.00 TOTAL $325.00 ONE TIME CHARGE(S) AT 510 Meadowlands Dr , Hillsborough NC 27278 Service Description Quantity One Time Charge(s) Total One Time Charge(s) Ethernet Fiber Install 1 $250.00 $250.00 Demarc Wiring Service 1 $500.00 $500.00 Demarc Wiring Service - Promotion 1 ($500.00) ($500.00) TOTAL $250.00 ONE TIME CHARGE(S) AT 131 W Margaret Ln , Hillsborough NC 27278 Service Description Quantity One Time Charge(s) Total One Time Charge(s) Ethernet Fiber Install 1 $250.00 $250.00 Demarc Wiring Service 1 $500.00 $500.00 Demarc Wiring Service - Promotion 1 ($500.00) ($500.00) TOTAL $250.00 ONE TIME CHARGE(S) AT 3320 Garner Rd Unit TSU 2V, Raleigh NC 27610 Service Description Quantity One Time Charge(s) Total One Time Charge(s) Ethernet Fiber Install 1 $250.00 $250.00 Demarc Wiring Service 1 $500.00 $500.00 Demarc Wiring Service - Promotion 1 ($500.00) ($500.00) TOTAL $250.00 Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Spectrum Business - Enterprise Service Order v251003 CONFIDENTIAL Page 3 of 4 © 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date: 07/10/2026 ONE TIME CHARGE(S) AT 3320 Garner Rd Unit TSU2V1, Raleigh NC 27610 Service Description Quantity One Time Charge(s) Total One Time Charge(s) Ethernet Fiber Install 1 $250.00 $250.00 Demarc Wiring Service 1 $500.00 $500.00 Demarc Wiring Service - Promotion 1 ($500.00) ($500.00) TOTAL $250.00 Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Spectrum Business - Enterprise Service Order v251003 CONFIDENTIAL Page 4 of 4 © 2016-2025 Charter Communications Operating, LLC. All Rights Reserved Created Date: 07/10/2026 1. TOTAL CHARGE(S). Total monthly recurring charges and total one-time charges are due in accordance with the monthly invoice. 2. TAXES. Plus applicable taxes, fees, and surcharges as presented on the respective invoice(s). 3. SPECIAL TERMS. By signing below, the signatory represents they are duly authorized to execute this Service Order Customer Signature: /spectrumsigner1/ Printed Name: /spectrumsignername1/ Title: /spectrumsignertitle1/ Date: /spectrumsigneddate1/ Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C 7/20/2026 Travis Myren County Manager Ethernet Intrastate-Only Traffic Certification Ethernet Interstate Tax Form v250207 CONFIDENTIAL 1 © 2016-2025 Charter Communications, all rights reserved Customer Name (Legal Entity): ORANGE COUNTY 911 Billing Address: *****0327 P.O. Box 8181 Hillsborough NC 27278 Circuit ID / Account Number Charter Communications Operating, LLC and its subsidiaries providing the Services (“Spectrum”), presumes that more than 10% of the traffic carried on the WAN/Ethernet services that we provide to you over any circuit will be interstate in nature, and that therefore by Federal Communications Commission regulation each such circuit must be treated as jurisdictionally interstate in its entirety. If you expect that 10% or less of the traffic to be carried over any circuit will be interstate in nature, please complete the certification form below to identify the relevant circuit(s) and specify the expected jurisdictional allocation of your traffic associated with such circuit(s). Please note that all Internet-related traffic is presumptively interstate. Also, p lease note that you must provide this when you enter into, or renew, your contract or Service Order, when you add WAN/Ethernet services or circuits, and whenever there is a material change in the actual or expected jurisdictional nature of your traffic. In the event that you fail to provide this certification in accordance with procedures specified by Spectrum, Spectrum reserves the right to again presume that more than 10% of the traffic carried over each circuit is interstate in nature and calculate the fees applicable to that usage accordingly . CERTIFICATION I certify that the traffic carried by Spectrum in its provision of WAN/Ethernet services on the circuits listed on the attached Service Order is jurisdictionally intrastate and will contain no more than 10% interstate traffic. /spectrumsigner1/ /spectrumsigneddate1/ (Authorized Customer Signature) (Date Signed) /spectrumsignername1/ /spectrumsignertitle1/ (Printed Name) (Title) Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Chief Information Officer 7/14/2026 Robert Reynolds Ethernet Intrastate-Only Traffic Certification Ethernet Interstate Tax Form v250207 CONFIDENTIAL 2 © 2016-2025 Charter Communications, all rights reserved Authorized Customer Contact Information: Phone: (919) 943-2904 Email: roreynolds@orangecountync.gov Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Ethernet SLA v.250206 CONFIDENTIAL Page 1 of 4 ©2017-2025 Charter Communications. All Rights Reserved. Not all products, pricing and services are available in all areas. Pricing an d actual speeds may vary. Restrictions may apply. Subject to change without notice. Spectrum Business Service Level Agreement for Enterprise Services: Ethernet This Service Level Agreement (“SLA”) for fiber-based Spectrum Business (“Spectrum”) Ethernet Service and Spectrum Cloud Connect Service (individually the “Service” and collectively the “Services”) is a part of, and hereby incorporated by reference into the Spectrum Business Agreement for Enterprise Services (including the terms and conditions, attachments, and Service Orders described therein, the “Service Agreement”). To the extent any provision of this SLA conflicts with the Service Agreement, this SLA shall control. Performance tier goals for the Services (“SLA Targets”) are set forth in the tables below. Capitalized words used but not defined herein shall have the meanings assigned to them in the Service Agreement. I. Priority Classifications and Definitions Priority classifications for Service Disruptions and Service Degradations are described as follows: Priority Criteria Priority 1 • Service Disruption resulting in a total loss of Service; or • Service Degradation to the point where Customer is unable to use the Service (each a “Priority 1 Outage”) Priority 2 • Service Degradation where Customer is able to use the Service Priority 3 • A service issue that does not impact the Service; or • A single non-circuit specific quality of Service inquiry As used in this SLA, the following terms have the meanings assigned below: “Service Disruption” is defined as an outage, disruption, or degradation, other than an Excluded Disruption, that interferes with the ability of a Spectrum network to transmit and receive network traffic between Customer’s Service Locations. The Service Disruption period begins on the earlier of (i) when Spectrum opens a trouble ticket in connection with a Service Disruption that Spectrum detects and verifies, or (ii) when Customer reports a Service Disruption by contacting Enterprise Technical Support, and Spectrum validates that the Service is affected and creates a corresponding trouble ticket. The Service Disruption ends when the affected Service has been restored. “Service Degradation” means a degradation of the Service, such as failure of the Service to achieve the SLA Targets for Latency/Frame Delay, Jitter/Frame Delay Variation, or Packet Delivery. “Excluded Disruptions” means (i) planned outages, (ii) routine or urgent maintenance, (iii) time when Spectrum is unable to gain access to Customer’s Service Location to troubleshoot, repair or replace equipment or the Service, (iv) service problems resulting from acts or omissions of Customer or Customer’s representatives or agents, (v) Customer equipment failures, (vi) Service issues for Cloud Connect Service beyond the Peering Point (vi) Customer does not release the Service for testing, and (viii) Force Majeure Events. Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Ethernet SLA v.250206 CONFIDENTIAL Page 2 of 4 ©2017-2025 Charter Communications. All Rights Reserved. Not all products, pricing and services are available in all areas. Pricing an d actual speeds may vary. Restrictions may apply. Subject to change without notice. II. SLA Targets for Ethernet and Cloud Connect Services Spectrum Ethernet Services and Cloud Connect Peering Point SLA Targets 1 Performance Tier Metro 0 – ≤ 155 miles3 Regional > 155 – ≤ 746 miles3 National2 > 746 – ≤ 1,500 miles3 > 1,500 miles3 Service Availability 100% 100% 100% 100% MTTR 4 hrs. 4 hrs. 4 hrs. 4 hrs. Latency < 10ms < 25ms < 60ms < 95ms Packet Delivery ≥ 99.99% ≥ 99.99% ≥ 99.99% ≥ 99.99% Jitter < 1ms < 4ms < 8ms < 8ms 1 Measured as described below. 2 Notwithstanding the table above, for Service Locations that require use of a third-party service provider to deliver the Services, the SLA Targets shall be those reflected in the National > 1,500 miles column regardless of fiber route distance. 3 Refers to the length of the actual fiber route. Ethernet Service SLA Targets are measured end to end (i.e. from any two applicable Customer edge devices or network interface devices (“NID”) at the Service Location) at the individual circuit or Service level, and any applicable credits are issued only for the affected circuit or Service (the “Affected Service”). The Cloud Connect Service SLA Target for Service Availability is measured between Spectrum’s NID located at Customer’s Service Location and the point of physical handoff of the Service to the cloud service provider’s cloud peering point (“Peering Point”). III. SLA Calculations 1. Service Availability “Service Availability” is calculated as the total number of minutes in a calendar month , less the number of minutes in the calendar month that the Service is unavailable due to a Priority 1 Outage (“Downtime”), with such difference divided by the total number of minutes in the calendar month, and expressed as a percentage. Service Availability per calendar month is calculated as follows: Service Availability = Total number of minutes in the calendar month – Downtime Total number of minutes in a calendar month X 100 2. Mean Time to Restore (MTTR) The MTTR SLA Target is applicable to Priority 1 Outages and is measured each calendar month as the average time for Spectrum to restore Priority 1 Outages, calculated as the cumulative length of time it takes Spectrum to restore a Service following a Priority 1 Outage divided by the corresponding number of trouble tickets for Priority 1 Outages opened during the respective calendar month for the Service. MTTR per calendar month is calculated as follows: Mean Time to Restore = Cumulative length of time to restore Priority 1 Outage(s) per Service in the calendar month Total number of Priority 1 Outage trouble tickets per Service in the calendar month 3. Latency/Frame Delay Latency or Frame Delay is the average roundtrip network delay, measured every five (5) minutes during a calendar month (except during an Excluded Disruption), to adequately determine a consistent average monthly performance level for frame delay for each Service. The roundtrip delay is expressed in milliseconds (ms). Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Ethernet SLA v.250206 CONFIDENTIAL Page 3 of 4 ©2017-2025 Charter Communications. All Rights Reserved. Not all products, pricing and services are available in all areas. Pricing an d actual speeds may vary. Restrictions may apply. Subject to change without notice. Latency/Frame Delay is calculated as follows: Latency or Frame Delay Average (ms) = Sum of the roundtrip delay measurements for a Service in the calendar month Total number of measurements for a Service in the calendar month 4. Packet Delivery Packet Delivery is defined as the percentage of frames that are successfully received compared to the total frames that are sent in a calendar month (except during an Excluded Disruption). The percentage calculation is based on frames that are transmitted from a network origination point and received at a network destination point. Packet Delivery is calculated as follows: Packet Delivery (%) = Number of frames delivered in the calendar month Total frames sent in the calendar month X 100 5. Jitter/Frame Delay Variation Jitter or Frame Delay Variation is defined as the variation in delay for two consecutive frames that are transmitted (one way) from a network origination point and received at a network destination point. Spectrum measures a sample set of frames every five (5) minutes during a calendar month (except during an Excluded Disruption), and determines the average delay between consecutive frames within each sample set. The monthly Jitter/Frame Delay Variation is calculated as the average of all of the frame delay variation measurements during such calendar month and is expressed in milliseconds (ms). Jitter or Frame Delay Variation is calculated as follows: Jitter or Frame Delay Variation Average (ms) = Sum of the Frame Delay Variation measurements for a Service in the calendar month Total number of measurements for a Service in the calendar month IV. Remedies 1. Service Credits If a Service fails to satisfy the SLA Targets during any calendar month and Customer is in compliance with the terms of the Service Agreement and this SLA, then Customer may request credit equal to the corresponding percentage of the monthly recurring charges (“MRC”) for the Affected Service as set forth in the tables below. Any credit to be applied will be offset against any amounts due from Customer to Spectrum in the billing cycle following the date Spectrum makes its credit determination. Credit requests must be submitted to Spectrum within thirty (30) days of the calendar month in which the SLA Target was missed. Spectrum will exercise commercially reasonable efforts to respond to such credit requests within 30 days of receipt thereof. Service Availability Credits Downtime Credit > 0 < 1 hour 10% of MRC > 1 hour < 2 hours 20% of MRC > 2 hours < 4 hours 30% of MRC > 4 hours < 8 hours 40% of MRC > 8 hours < 12 hours 50% of MRC > 12 hours < 16 hours 80% of MRC > 16 hours 100% Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Ethernet SLA v.250206 CONFIDENTIAL Page 4 of 4 ©2017-2025 Charter Communications. All Rights Reserved. Not all products, pricing and services are available in all areas. Pricing an d actual speeds may vary. Restrictions may apply. Subject to change without notice. Mean Time To Restore (“MTTR”) Credits Latency/Frame Delay (Roundtrip) Credit Jitter/Frame Delay Variation Credit Packet Delivery Credit MTTR > 4 hours < 8 hours 40% of MRC 50% of MRC 50% of MRC 50% of MRC MTTR > 8 hours 50% of MRC All SLA Targets are monthly measurements, and Customer may request only one credit per SLA Target per month for the Affected Service. Should one event impact more than one SLA hereunder, Customer shall receive the single highest of the qualifying credits only. Service Credits hereunder shall not be cumulative per Service. The aggregate credit amount due to Customer in any month will not exceed 100% of the MRC for the Affected Service. Except as set forth below, the credits described in this SLA shall constitute Customer’s sole and exclusive remedy, and Spectrum’s sole and exclusive liability, with respect to any missed SLA Tar gets. 2. Chronic Priority 1 Outages If Customer experiences and reports three (3) separate Priority 1 Outages where the Downtime exceeds four (4) hours during each Priority 1 Outage within three (3) consecutive calendar months, then Customer may terminate the Affected Service without charge or liability by providing at least thirty (30) days written notice to Spectrum; provided, however, that (i) Customer may only terminate the Affected Service; (ii) Customer must exercise its right to terminate the Affected Service by providing written notice to Spectrum within thirty (30) days after the event giving rise to Customer’s termination right; (iii) Customer shall have paid Spectrum all amounts due at the time of such termination for all Services provided by Spectrum pursuant to the Service Agreement, and (iv) the foregoing termination right provides the sole and exclusive remedy of Customer and the sole and exclusive liability of Spectrum for chronic Priority 1 Outages and Customer shall not be eligible for any additional credits. V. Network Maintenance Maintenance Notice: Customer understands that from time to time Spectrum will perform network maintenance for network improvements and preventive maintenance. In some cases Spectrum will need to perform urgent network maintenance, which will usually be conducted within the routine maintenance windows. Spectrum will use reasonable efforts to provide advance notice of the approximate time, duration, and reason for any urgent maintenance outside of the routine maintenance windows. Maintenance Windows: Routine maintenance may be performed Monday – Friday 12 a.m. – 6 a.m. local time. Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C Revised 01/24 1 ORANGE COUNTY—INTERNAL USE ONLY ______________________________________________________________________________ Finance Information Vendor Name: Charter Communications Holdings, LLC Vendor Contact Person: Steven Miller Phone: (336) 217-3021 (919) 357-8663 steven.miller@spectrum.com Address: 1813 Spring Garden Street City Greensboro State: NC Zip: 27403 Department: Information Technologies Amount: $1,300.00/month for 3 locations + $1,000.00 one-time charges Purpose: Fiber upgrade for EMS Viper at 3 locations Budget Code(s): 10755020-540010 Vendor # 64305 Vendor Status with NCSOS: Current-Active Vendor is a BOCC consultant: Yes No Contract Details Contract Type: New Amendment (Original Contract: ) (Most Recent Amendment ) Effective Date 8/1/2026 End Date 7/31/2027 Notice Date N/A (Notice Purpose ) Award Approved by Board (Agenda Date: ); Made or Administered by Signature Authority - BOCC Express Delegation (Agenda Date: ) - Policy 9.4: Under $5,000; Service Under $90,000; Construction Under $250,000 - Budget Policy Section XV (Capital Improvement Project: ) Bidding Informal Bidding ($30k-$90k); Formal RFP ($90k+); Other (<$30k); Exception(# ) Department Affirmation This agreement is approved as to technical form and content and I as Department Director affirmatively state work on this project has not been initiated prior to execution of the agreement. This agreement is approved as to technical form and content. Services related to this agreement have already begun or been completed. Description of the nature of the emergency condition that was addressed: Department Director’s Signature ________________________________________ Date: ________ Information Technologies This agreement has been reviewed and is approved as to information technology content and specifications: Office of the Chief Information Officer___________________________________ Date: ________ Inapplicable because no hardware/software purchases or related services Risk Management This agreement is approved for sufficiency of insurance standards, specifications, and requirements: Office of the Risk Management Officer___________________________________ Date: _________ Financial Services This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act: Office of the Chief Financial Officer ____________________________________ Date: _________ Legal Services This agreement is approved as to legal form and sufficiency: Office of the County Attorney __________________________________________Date: ________ Clerk to the Board All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov The following signature block is for hard copies only and is not required for Docusign contracts: Received for record retention: Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C 7/14/2026 7/14/2026 7/20/2026 7/20/2026 7/20/2026 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2016 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY X Orange County 300 West Tryon Street PO Box 8181 Hillsborough, NC 27278 Excess WC OH ($5M Retention) $5,000,000 $5,000,000 $3,000,000 19399 066829571 Marsh USA, INC. 701 Market Street, Suite 1100 St. Louis, MO 63101 $5,000,000 3/1/2027 3/1/2027 A B 3/1/2026 3/1/2026 $5,000,000 $5,000,000 $500,000 X Please see page 2 for additional insureds and any additional language. 066829570 488918 3/1/2026A 3/1/2027 3/1/2027 3/1/2027 7/13/2026 riskandinsurance@charter.com X $5,000,000 X COMPANY A: National Union Fire Ins Co Pittsburgh PA X $5,000,000 See second page for specific policy information. X X 19445 $10,000 A Charter Communications, Inc. and its subsidiaries 400 Washington Blvd. Stamford, CT 06902-6641 X 3/1/2026 3/1/2026 X N 066829567 (AOS) 066829568 (MA) X COMPANY B: AIU Insurance Company Employers Liability3/1/2027 Marsh USA Inc. $1,000,000 3/1/2026 Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C ACORD 101 (2008/01) The ACORD name and logo are registered marks of ACORD © 2008 ACORD CORPORATION. All rights reserved. THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER:FORM TITLE: ADDITIONAL REMARKS ADDITIONAL REMARKS SCHEDULE Page of AGENCY CUSTOMER ID: LOC #: AGENCY CARRIER NAIC CODE POLICY NUMBER NAMED INSURED EFFECTIVE DATE: 25 Charter Communications, Inc. and its subsidiaries 400 Washington Blvd. Stamford, CT 06902-6641 03/01/2026 One Federal Street Boston, MA 02110 USA Certificate of Liability Insurance Certificate Reference: 488918 Orange County, its officers, agents and employees are designated are added as Additional Insured to the Commercial General Liability policy but only with respects to the requirements of the written contract or agreement with the Named Insured. Additional Insured status becomes effective once the written contract or agreement is fully executed. This insurance is primary and non-contributory over any existing insurance and limited to liability arising out of the operations of the named insured and where required by written contract. A waiver of subrogation is recognized where required by written contract. WORKERS COMPENSATION POLICY INFORMATION Insurer Policy Number Effective Date Expiration Date ------------------------------------------------------------------------------------------- B 067180301 (AOS) 3/1/2026 3/1/2027 B 067180302 (WI) 3/1/2026 3/1/2027 Charter Communications, Inc. branded Spectrum, Spectrum Business and Spectrum Enterprise and their - Subsidiaries, associated, affiliated and inter-related companies; - Controlled or majority (more than 50%) owned partnerships, limited liability companies; - Interest only in (or its subsidiaries’ interest in) any other partnerships or joint ventures or limited liability companies; - Interest in (or its subsidiaries’ interest in) any company or organization coming under its active management or control; - Any entity or party required to be insured under any contract or agreement which may now exist, may have previously existed, or may hereafter be created or acquired. BHN IP Enabled Services, LLC, Bresnan Broadband Holdings, LLC, Bresnan Broadband of Colorado, LLC, Bresnan Broadband of Montana, LLC, Bresnan Broadband of Wyoming, LLC, Bresnan Digital Services, LLC, Bright House Networks Information Services (Alabama), LLC, Bright House Networks Information Services (California), LLC, Bright House Networks Information Services (Florida), LLC, Bright House Networks Information Services (Indiana), LLC, Bright House Networks Information Services (Michigan), LLC, CC Fiberlink, LLC , CC VI Fiberlink, LLC , CC VII Fiberlink, LLC , CCH Holding Company, LLC, CCH I Holdings, LLC, CCH II, LLC , CCHC, LLC, CCI Green, LLC, CCO EIP Financing, LLC, CCO Fiberlink, LLC , CCO Holdings Capital Corp. , CCO Holdings, LLC , CCO NR Holdings, LLC , Charter Communications ASC, LLC, Charter Communications Holding Company, LLC, Charter Communications Holdings, LLC , Charter Communications, Inc., Charter Communications, LLC, Charter Communications Operating Capital Corp. , Charter Communications Operating, LLC, Charter Communications SSC, LLC, Charter Communications VI HoldCo, LLC, Charter Communications VI, L.L.C., Charter Distribution, LLC , Charter Fiberlink – Alabama, LLC , Charter Fiberlink – Georgia, LLC , Charter Fiberlink – Illinois, LLC , Charter Fiberlink – Maryland II, LLC , Charter Fiberlink – Michigan, LLC , Charter Fiberlink – Missouri, LLC , Charter Fiberlink – Nebraska, LLC , Charter Fiberlink – Tennessee, LLC , Charter Fiberlink CA-CCO, LLC , Charter Fiberlink CC VIII, LLC, Charter Fiberlink CCO, LLC, Charter Fiberlink CT-CCO, LLC , Charter Fiberlink LA-CCO, LLC , Charter Fiberlink MA-CCO, LLC , Charter Fiberlink MS- CCVI, LLC , Charter Fiberlink NC-CCO, LLC , Charter Fiberlink NH-CCO, LLC, Charter Fiberlink NV-CCVII, LLC , Charter Fiberlink NY-CCO, LLC , Charter Fiberlink OR-CCVII, LLC , Charter Fiberlink SC-CCO, LLC , Charter Fiberlink TX-CCO, LLC , Charter Fiberlink VA-CCO, LLC , Charter Fiberlink VT-CCO, LLC , Charter Fiberlink WA-CCVII, LLC , Charter IP Enabled Services, LLC, Charter Leasing Holding Company, LLC, Charter Procurement Leasing, LLC, DukeNet Communications, LLC, Fusion Merger Sub 1, LLC, Fusion Merger Sub 2, LLC, Innovar Media LLC, Insight Blocker LLC, SCI Aviation, Inc., Spectrum Advanced Services, LLC, Spectrum Captive Holdings, LLC, Spectrum Communications Indemnity Inc., Spectrum Fiberlink Florida, LLC, Spectrum Gulf Coast, LLC, Spectrum Management Holding Company, LLC, Spectrum Mid-America, LLC, Spectrum Mobile Equipment, LLC, Spectrum Mobile, LLC, Spectrum New Jersey, LLC, Spectrum New York Metro, LLC, Spectrum NLP, LLC, Spectrum Northeast, LLC, Spectrum Oceanic, LLC, Spectrum Originals Development, LLC, Spectrum Originals, LLC, Spectrum Pacific West, LLC, Spectrum Reach, LLC, Spectrum RSN, LLC, Spectrum SN, LLC, Spectrum Southeast, LLC, Spectrum SportsNet, LLC, Spectrum Stamford, LLC, Spectrum Sunshine State, LLC, Spectrum TV Essentials, LLC, Spectrum Wireless Holdings, LLC, Time Warner Cable Business LLC, Time Warner Cable Enterprises LLC, Time Warner Cable Information Services (Alabama), LLC, Time Warner Cable Information Services (Arizona), LLC, Time Warner Cable Information Services (California), LLC, Time Warner Cable Information Services (Colorado), LLC, Time Warner Cable Information Services (Hawaii), LLC, Time Warner Cable Information Services (Idaho), LLC, Time Warner Cable Information Services (Illinois), LLC, Time Warner Cable Information Services (Indiana), LLC, Time Warner Cable Information Services (Kansas), LLC, Time Warner Cable Information Services (Kentucky), LLC, Time Warner Cable Information Services (Maine), LLC, Time Warner Cable Information Services (Massachusetts), LLC, Time Warner Cable Information Services (Michigan), LLC, Time Warner Cable Information Services (Missouri), LLC, Time Warner Cable Information Services (Nebraska), LLC, Time Warner Cable Information Services (New Hampshire), LLC, Time Warner Cable Information Services (New Jersey), LLC, Time Warner Cable Information Services (New Mexico), LLC, Time Warner Cable Information Services (New York), LLC, Time Warner Cable Information Services (North Carolina), LLC, Time Warner Cable Information Services (Ohio), LLC, Time Warner Cable Information Services (Pennsylvania), LLC, Time Warner Cable Information Services (South Carolina), LLC, Time Warner Cable Information Services (Tennessee), LLC, Time Warner Cable Information Services (Texas), LLC, Time Warner Cable Information Services (Virginia), LLC, Time Warner Cable Information Services (Washington), LLC, Time Warner Cable Information Services (West Virginia), LLC, Time Warner Cable Information Services (Wisconsin), LLC, Time Warner Cable, LLC, TWC Administration LLC, TWC Communications, LLC, TWC Employee Disaster Relief Fund, TWC IP Enabled Services, LLC, TWC SEE Holdco LLC, TWCIS Holdco LLC, Visual Advertising Sales Technology, LLC ...and any corporation or other business organization other than a joint venture in which the Named Insured shown in the declarations has or acquires during the policy period an ownership of more than 50% and which is domiciled within the United States of America, its territories or possessions, Puerto Rico or Canada. Docusign Envelope ID: 51DFE0FA-7F42-8C71-82D0-2E05855FF71C