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HomeMy WebLinkAboutFC-Charles House Winmore 2025-11-10 Com unity Advisory Committee Quarter) /Annual Visitation Report County: Orange Facility Type: Facility Name/Address: Family Care Charles House-Winmore Eldercare121 Della St, Carrboro, NC 27510 Report Completed by Time spent in facility: 30 minutes Arrival time: 9:45 AM Jackie Podger and Date: November 10,2025 Shade Little Name of person exit interview was held with: Loganyze Burnett, SIC Interview was held: In Person Committee Members Present: Jackie Podger and Shade Little Number of Residents who received personal visits from committee members: 2 Resident Rights Information is clearly visible:Yes Ombudsman Contact Info is correct and clear) posted:Yes The most recent survey was readily accessible: Staffing information clearly posted: Required for Nursing Homes Only) Famil Care Home Resident •file I Cornments/Other Observations 1. Do the residents appear neat,clean and odor free? Yes 2. Did residents say they receive assistance with personal care Many of the residents boarded the shuttle to be activities?Ex. brushing their teeth, combing their hair, inserting transported to Charles House for a day of dentures or cleaning their eyeglasses? Yes activities, only several remained. Residents seemed pleased to be going to spend the day at the day facility. 3. Did you see or hear residents being encouraged to participate in N/A their care by staff members? 4. Were residents interacting with staff, other residents&visitors? Yes The staff interacts with the residents frequently. 5. Did staff respond to or interact with residents who had difficulty One of the residents asked that her coffee be communicating or making their needs known verbally? Yes warmed and was promptly presented with a cup of coffee which was happily received by the resident. 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility's restraintpolicies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? No The residents were complimentary about the living environment at the facility. Residents were dressed neatly and appeared to be comfortable as they relaxed in the lounge area. Staff checked on residents during the time of our visit. The TV was on and the staff member noted it was time to change the channel as a favorite show was coming on. 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No 12. Does the facility accommodate smokers? Yes Where?Outside only 13. Were residents able to reach their call bells with ease? N/A 14. Did staff answer call bells in a timely&courteous manner? If no, did you share this with the administrative staff? Yes Resident • • Observations 15. Were residents asked their preferences or opinions about the Yes The Activity Calendar is filled with activities of activities planned for them at the facility? varying types. The facility was decorated with stimulating seasonal items. 16. Do residents have the opportunity to purchase personal items of Yes their choice using their monthly needs funds? Newspapers and other reading materials were Can residents access their monthly needs funds at their evident throughout the common area. convenience? 17. Are residents asked their preferences about meal/snack choices? Yes Residents all eat in the dining room, unless they Are they given a choice about where they prefer to dine? are ill. 18. Do residents have privacy in making and receiving hone calls? Yes 19. Is there evidence of community involvement from other civic, Yes The community is involved in the activities that volunteer or religious groups? occur at Charles House Winmore as noted on the activity calendar. 20. Does the facility have a Resident's Council? Yes Family Council? Areas of • Are there resident issues or topics that need follow-up or review at a later time or during the next visit? No problem areas were noted.The Charles House Day Center was well utilized by the residents. The schedule was organized and the residents boarded the shuttle without incident. Well run facility. This Document is PUBLIC RECORD.Do not identify any Resident(s)by name or inference on this form. Top Copy is for the Regional Ombudsman's Record.Bottom Copy is for the CAC's Records.