Loading...
HomeMy WebLinkAbout2026-091-E-IT Dept-North State Communications-Provide internet services to county community centerslumos Internet built for the future™ Business Customer Services Agreement This Business Customer Services Agreement ("Agreement") to provide telecommunications services is effective as of the date of last signature below ("Effective Date"), by and between North State Communications LLC d/b/a Lu mos (the "Company'') and the undersigned Customer. Company and Customer may be referred to herein individually as a "Party" or collectively as the "Parties." WHEREAS, the Company is a provider of a full range of telecommunications services ("Services") to the public and Customer desires to purchase certain Services from the Company as listed below, and the Company is willing to provide the Services to Customer pursuant to the rates, terms, and conditions set forth in the Agreement, which includes the Services and pricing as shown. Terms and Conditions, which can be found at https://www.lumosfiber.com/business/terms-and-conditions-for-business-customers/, and any attachments or exhibits thereto, and/or the rates, terms, and conditions in the applicable Company tariffs on file with regulatory authorities. Any term not otherwise defined herein shall have the meaning specified in the Terms and Conditions. NOW THEREFORE, the Parties agree as follows: CUSTOMER INFORMATION Company Name (Exact Legal Name) i T ;�; E � ity Orange County Efland Convenience Center Street Address City State Zip Code 7001 High Rock Rd Efland 27243 Billing Address (if d ifferent from above) City State Zip Code 7001 High Rock Rd Efland 27243 Company's Main Tel. No. Fax No. (919)943-2904 Customer Contact Name (Technical) Customer Contact Tel. No. Robert Reynolds Federal Tax ID No. Tax-Exempt ? (if yes, please attach a copy of the exemption certificate) No 1.TERM -The Customer agrees to remain a subscriber of the Service(s) for the length of time specified in the applicable Service Order ("Term"). The Term begins on the date that Service has been installed and billing commences. Each Service Order will renew automatically for successive one-year terms. If Company or Customer does not wish a Service Order to renew automatically, Company or Customer, as the case may be, must notify the other in writing at least thirty (30) days prior to the then-applicable expiration date. In the event of any conflict or inconsistency between the terms of this Agreement and the terms of the Service Order, the terms of the Service Order shall govern and prevail. 2.EMERGENCY SERVICE -Customer acknowledges and accepts that there are circumstances under which Company's VoIP 911 service may be unavailable or limited in some way. Examples include but are not limited to, relocating Customer's fixed telephone device to a different physical location than where service was installed, use of a telephone number that Company has not assigned to Customer, loss of a broadband or internet connection, loss of electrical power, and delays that may occur in making location information available to the appropriate local emergency authority. Customer is advised to understand these terms and contact Company if there is anything Customer does not understand. Customer acknowledges and accepts that it should also inform any of its customers, employees, guests or other third persons who may be present at the physical location where Customer has installed and utilizes Company VoIP services of the important differences in VoIP 911 service as compared to traditional telephone service. Customer acknowledges and Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 lumos Internet built for the future™ accepts any limitations on Company VoIP 911 services. If Customer is not comfortable with the limitations of Company VoIP 911 service, Customer agrees to consider using an alternate means of accessing 911 services or disconnect its VoIP service. Customer acknowledges and accepts that Company VoIP service is only available as a fixed service and not as a nomadic or mobile offering. Customer acknowledges and accepts that if Customer moves its fixed telephone device to a new permanent street address, Customer must promptly notify Company of any changes of such information to determine if VoIP service can be provided at the new permanent street address. Customer acknowledges and accepts that if it attempts to use Company's VoIP service without notifying Company and receiving permission, emergency personnel may not be able to locate the applicable caller to adequately respond to an emergency. 3. PRICING -The rates as shown below are valid for thirty (30) days from the date of this Agreement. Changes and/or adjustments at the time of installation to equipment, facility, and/or Services could result in additional charges. A separate Scope of Work will be executed for any labor deemed reasonably necessary by Company to provide Services. Monthly Recurring and Installation Charges for: Install Product Description* Charges Quantity Monthly Rate Monthly Total Business Fiber Internet 1 GIG C 0.00 1.00 0.00 0.00 Business -Basic WiFi 6 AP C 0.00 1.00 0.00 0.00 Business Install 0.00 1.00 0.00 0.00 Total Charges** Installation : 0.00 Monthly Charges: 0.00 *services do not include any international services, and all outgoing international calls will be blocked by the Company, unless expressly provided above or in any Addendum or Service Order. **Prices do not include taxes and fees and are subject to reasonable changes from time to time. Remarks : 1 Gig internet and wi-fi service will be provided at a zero monthly rate until June 30, 2028, pert Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 lumos Internet built for the future™ By executing this Services Agreement, Customer acknowledges its agreement to the foregoing renewal method, Terms and Conditions, and pricing as shown. AGREED AND ACCEPTED Customer: Orange County Efland Convenience Center North State Telephone, LLC North State Communications Advanced Services, LLC Signature Signature Printed Name Printed Name Title Title Date Date Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 Director - Market Development 3/11/2026 Andrew Setevenson 3/16/2026 CIO Robert Reynolds INTRODUCTION EXHIBIT A TO SERVICES AGREEMENT ACCEPTABLE USE POLICY ACCEPTABLE USE POLICY FOR INTERNET SERVICES The Company has adopted this Acceptable Use Policy ("AUP") to outline the acceptable use of the Company's Internet Service by residential and business customers ("Customer(s)"). This AUP is in addition to any terms and conditions contained in the subscriber agreement or other contract with the Company applicable to the Customer's Internet Service (collectively, the "Terms and Conditions"). The Company may revise thisAUP from time to time by posting a new version on the Company's website at www.northstate.net. Revised versions of this AUP are effective immediately upon posting. Customer recognizes and agrees that Customer's continued use of the Company's Internet Service will constitute Customer's acceptance of this AUP as it may be amended. Customer agrees to abide by and require each user of the Internet Service to abide by the terms of this AUP. Failure to do so could result in the suspension or termination of Customer's Internet Service account. If any user does not agree to comply with this AUP, Customer must immediately stop all use of the Internet Service and notify the Company so that it can close the account. Questions regarding this AUP, or complaints of violations of it, should be directed to the Company at www.northstate.net. PROHIBITED USES AND ACTIVITIES General Prohibitions: This AUP prohibits any use of the Internet Service that is unlawful, harmful to the Company's network, interferes with the use or enjoyment of the Internet Service received by others, infringes the intellectual property rights of others, or results in the publication of threatening or offensive material. No Illegal or Fraudulent Use: The Internet Service may be used only for lawful purposes. Customer will not use or allow others to use the Internet Service in any manner that is in violation of any applicable federal, state, local or international law, order or regulation. Security Violations: Customers are solely responsible for maintaining the security of their systems and equipment that connect to and use the Internet Service. Any use of the Internet Service that violates the security or integrity of the Company's network is prohibited. Such violations include but are not limited to: a. Disrupting or degrading the performance of the Internet Service, including, without limitation, transmitting any files that contain a virus or other harmful feature regardless of intent, purpose or knowledge; b. Accessing any other person's or entity's computer or computer system, network, software or data without their knowledge and consent; c. Reselling or redistributing (for example, through Wi-Fi) the Internet Service to anyone outside Customer's premises, unless you are a business Customer subject to a written contract that expressly permits such use. Residential Customers agree to use the Internet Service for personal and non-commercial use only and agree not to use the Internet Service for any business purpose (whether or not for profit); d. Using the Internet Service or facilities for web-hosting, email hosting or other unusually high-bandwidth consumption unless you are a business Customer subject to a written contract that expressly permits such use; or e. Using the Internet Service with anything other than a dynamic Internet Protocol ("IP'') address that adheres to the dynamic host configuration protocol ("DHCP"), unless you are a business Customer subject to a written contract that expressly permits use of a static IP address. Violation of Intellectual Property Rights: The Internet Service shall not be used to upload, download, post, publish, transmit, reproduce, or distribute in any way information, software or other material that is protected by copyright or other proprietary right, without obtaining any required permission of the owner. Threatening Material or Content: The Internet Service shall not be used to post or transmit material or content which is libelous, obscene, unlawful, threatening or defamatory, or encourages conduct that would constitute a criminal offense. Spam: The Internet Service shall not be used to transmit, or collect responses from, unsolicited bulk or commercial messages commonly known as "spam." NETWORK MANAGEMENT The Company uses reasonable tools and techniques that are consistent with industry standards to manage its network, deliver the Internet Service, and ensure compliance with this AUP and the Terms and Conditions. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. Refer to the Company's Network Management Policy for more information. AUP ENFORCEMENT The Company reserves the right to investigate violations of this AUP. The Company prefers to inform Customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. However, if the Internet Service is used in a way that the Company, in Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 EXHIBIT A TO SERVICES AGREEMENT ACCEPTABLE USE POLICY its sole discretion, believes violates this AUP, the Company may take any responsive actions it deems appropriate under the circumstances with or without notice, including, but not limited to, suspending or terminating Customer's Internet Service account . NO WAIVER The failure of the Company to enforce this AUP, for whatever reason , shall not be construed as a waiver of any right to do so at any time. Customer agrees that if any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions of this AUP will remain in full force and effect. COPYRIGHT INFRINGEMENT AND DIGITAL MILLENNIUM COPYRIGHT ACT The Company is committed to complying with U.S. copyright and related laws, and requires all Customers and users of the Internet Service to comply with these laws . Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") to report alleged infringements. It is the Company's policy, in accordance with the DMCA and other applicable laws, to reserve the right to terminate the Internet Service, with or without notice, for any Customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who the Company, in its sole discretion, believes is infringing these rights. Upon the Company's receipt of a notice of claimed infringement that satisfies the requirements of the DMCA, the Company will respond expeditiously to either directly or indirectly (i) remove the allegedly infringing work(s) stored on the Internet Service or (ii) disable access to the work(s). The Company will also notify the affected Customer or user of the Internet Service of the removal or disabling of access to the work(s). If the affected Customer or user believes in good faith that the allegedly infringing works have been removed or blocked by mistake or misidentification, then that person may send a counter notification to the Company. Upon the Company's receipt of a counter notification that satisfies the requirements of DMCA, the Company will provide a copy of the counter notification to the person who sent the original notification of claimed infringement and will follow the DMCA's procedures with respect to a received counter notification . In all events, Customer expressly agrees that the Company will not be a party to any disputes or lawsuits regarding alleged copyright infringement. Designation of Agent to Receive Notification of Claimed Infringement Full Legal Name of Service Provider: North State Telephone, LLC d/b/a North State Communications. Alternative Name(s) of Service Provider : NorthState Communications, North State Communications, NorthState. Address of Service Provider: 4100 Mendenhall Oaks Parkway, Suite 300, High Point, NC 27265 . Agent Designated to Receive Notification of Claimed Infringement: Abuse Department. Full Address of Designated Agent to which Notification Should be Sent : 111 N. Main Street, P.O . Box 2326, High Point, NC 27261. Telephone Number of Designated Agent: 336- 886-3600. Email Address of Designated Agent: abuse@nstel.com . ACCEPTABLE USE POLICY FOR VIDEO (TV) SERVICES GENERAL POLICY The Company reserves the sole discretion to deny or restrict any of Customer's Video/ Television Services, or immediately suspend or terminate any such Service, if the use of any Service by Customer or anyone using it, in the Company's sole discretion, violates the Company's Terms and Conditions or any other Company policies, is objectionable or unlawful, interferes with the functioning or use of the Internet or the Company's network by the Company or other users, or violates the terms of this Acceptable Use Policy ("AUP"). Capitalized terms not otherwise defined herein shall have the meaning for such term set forth in the Company's Terms and Conditions. For avoidance of doubt, this AUP applies in addition to, and not in lieu of, any Acceptable Use Policy adopted by the Company relating to Internet Services . COPYRIGHT INFRINGEMENT; REPEAT INFRINGER POLICY The Company respects the intellectual property rights of third parties. Accordingly, Customer may not store any material or use the Company's systems or servers in any manner that constitutes or results in an infringement of third party intellectual property rights, including under U.S. copyright law. In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, the Company may suspend or terminate any Service provided to any subscriber or account holder who is deemed to infringe third party intellectual property rights, including repeat infringers of copyrights. In addition, the Company expressly reserves the right to suspend, terminate or take other interim action regarding any Service of any subscriber or account holder if the Company, in its sole judgment, believes that circumstances relating to an infringement of third party intellectual property rights warrant such action. These pol icies are in addition to and do not affect or modify any other rights the Company may have under law or contract. If you believe that copyrighted material has been used in violation of this policy or otherwise been made available through the Services in a manner that is not authorized by the copyright owner, its agent or the law, please contact the Company. The Company may, but is not required to, monitor Customer's compliance, or the compliance of other customers, with this AUP. Customer acknowledges that the Company shall have the right, but not the obligation, to pre-screen, refuse, move or remove any content available through the Services, including but not limited to content that violates the law, the Company's Terms and Conditions or this AUP . Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 lumos Internet built for the future™ Business Customer Services Agreement This Business Customer Services Agreement ("Agreement") to provide telecommunications services is effective as of the date of last signature below ("Effective Date"), by and between North State Communications LLC d/b/a Lu mos (the "Company'') and the undersigned Customer. Company and Customer may be referred to herein individually as a "Party" or collectively as the "Parties." WHEREAS, the Company is a provider of a full range of telecommunications services ("Services") to the public and Customer desires to purchase certain Services from the Company as listed below, and the Company is willing to provide the Services to Customer pursuant to the rates, terms, and conditions set forth in the Agreement, which includes the Services and pricing as shown. Terms and Conditions, which can be found at https://www.lumosfiber.com/business/terms-and-conditions-for-business-customers/, and any attachments or exhibits thereto, and/or the rates, terms, and conditions in the applicable Company tariffs on file with regulatory authorities. Any term not otherwise defined herein shall have the meaning specified in the Terms and Conditions. NOW THEREFORE, the Parties agree as follows: CUSTOMER INFORMATION Company Name (Exact Legal Name) i T;�;f�ntity Orange County Rogers Road Community Center Street Address City State Zip Code 101 Edgar St Chapel Hill 27516 Billing Address (if different from above) City State Zip Code 101 Edgar St Chapel Hill 27516 Company's Main Tel. No. Fax No. (919)943-2904Customer Contact Name (Technical) Customer Contact Tel. No. Robert Reynolds Federal Tax ID No. Tax-Exempt ? (if yes, please attach a copy of the exemption certificate) No 1.TERM -The Customer agrees to remain a subscriber of the Service(s) for the length of time specified in the applicable Service Order ("Term"). The Term begins on the date that Service has been installed and billing commences. Each Service Order will renew automatically for successive one-year terms. If Company or Customer does not wish a Service Order to renew automatically, Company or Customer, as the case may be, must notify the other in writing at least thirty (30) days prior to the then-applicable expiration date. In the event of any conflict or inconsistency between the terms of this Agreement and the terms of the Service Order, the terms of the Service Order shall govern and prevail. 2.EMERGENCY SERVICE -Customer acknowledges and accepts that there are circumstances under which Company's VoIP 911 service may be unavailable or limited in some way. Examples include but are not limited to, relocating Customer's fixed telephone device to a different physical location than where service was installed, use of a telephone number that Company has not assigned to Customer, loss of a broadband or internet connection, loss of electrical power, and delays that may occur in making location information available to the appropriate local emergency authority. Customer is advised to understand these terms and contact Company if there is anything Customer does not understand. Customer acknowledges and accepts that it should also inform any of its customers, employees, guests or other third persons who may be present at the physical location where Customer has installed and utilizes Company VoIP services of the important differences in VoIP 911 service as compared to traditional telephone service. Customer acknowledges and Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 lumos Internet built for the future™ accepts any limitations on Company VoIP 911 services. If Customer is not comfortable with the limitations of Company VoIP 911 service, Customer agrees to consider using an alternate means of accessing 911 services or disconnect its VoIP service. Customer acknowledges and accepts that Company VoIP service is only available as a fixed service and not as a nomadic or mobile offering. Customer acknowledges and accepts that if Customer moves its fixed telephone device to a new permanent street address, Customer must promptly notify Company of any changes of such information to determine if VoIP service can be provided at the new permanent street address . Customer acknowledges and accepts that if it attempts to use Company's VoIP service without notifying Company and receiving permission, emergency personnel may not be able to locate the applicable caller to adequately respond to an emergency. 3. PRICING -The rates as shown below are valid for thirty (30) days from the date of this Agreement. Changes and/or adjustments at the time of installation to equipment, facility, and/or Services could result in additional charges. A separate Scope of Work will be executed for any labor deemed reasonably necessary by Company to provide Services. Monthly Recurring and Installation Charges for: Install Product Description* Charges Quantity Monthly Rate Monthly Total Business Fiber Internet lGIG C 0.00 1.00 0.00 0.00 Business-Basic WiFi 6 AP C 0.00 1.00 0.00 0.00 Business Install 0.00 1.00 0.00 0.00 Total Charges** Installation : 0.00 Monthly Charges : 0.00 *services do not include any international services, and all outgoing international calls will be blocked by the Company, unless expressly provided above or in any Addendum or Service Order. **Prices do not include taxes and fees and are subject to reasonable changes from time to time . Rem arks : 1 Gig Internet and wi-fi service will be provided at a zero monthly rate until June 30, 2028, per the Network DeVE'lopmentAgreement dated April 26, 2022, betwttn North Stat, Communications Advanced Slc'rvices, LLC d/b/a Lu mos and Orange Coun ty. Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 lumos Internet built for the future™ By executing this Services Agreement, Customer acknowledges its agreement to the foregoing renewal method, Terms and Conditions, and pricing as shown. AGREED AND ACCEPTED Customer: Orange County Rogers Road Community Center North State Telephone, LLC North State Communications Advanced Services, LLC Signature Signature Printed Name Printed Name Title Title Date Date Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 Andrew Setevenson 3/11/2026 Director - Market Development 3/16/2026 CIO Robert Reynolds INTRODUCTION EXHIBIT A TO SERVICES AGREEMENT ACCEPTABLE USE POLICY ACCEPTABLE USE POLICY FOR INTERNET SERVICES The Company has adopted this Acceptable Use Policy ("AUP") to outline the acceptable use of the Company's Internet Service by residential and business customers ("Customer(s)"). This AUP is in addition to any terms and conditions contained in the subscriber agreement or other contract with the Company applicable to the Customer's Internet Service (collectively, the "Terms and Conditions"). The Company may revise thisAUP from time to time by posting a new version on the Company's website at www.northstate.net. Revised versions of this AUP are effective immediately upon posting. Customer recognizes and agrees that Customer's continued use of the Company's Internet Service will constitute Customer's acceptance of this AUP as it may be amended. Customer agrees to abide by and require each user of the Internet Service to abide by the terms of this AUP. Failure to do so could result in the suspension or termination of Customer's Internet Service account. If any user does not agree to comply with this AUP, Customer must immediately stop all use of the Internet Service and notify the Company so that it can close the account. Questions regarding this AUP, or complaints of violations of it, should be directed to the Company at www.northstate.net. PROHIBITED USES AND ACTIVITIES General Prohibitions: This AUP prohibits any use of the Internet Service that is unlawful, harmful to the Company's network, interferes with the use or enjoyment of the Internet Service received by others, infringes the intellectual property rights of others, or results in the publication of threatening or offensive material. No Illegal or Fraudulent Use: The Internet Service may be used only for lawful purposes. Customer will not use or allow others to use the Internet Service in any manner that is in violation of any applicable federal, state, local or international law, order or regulation. Security Violations: Customers are solely responsible for maintaining the security of their systems and equipment that connect to and use the Internet Service. Any use of the Internet Service that violates the security or integrity of the Company's network is prohibited. Such violations include but are not limited to: a. Disrupting or degrading the performance of the Internet Service, including, without limitation, transmitting any files that contain a virus or other harmful feature regardless of intent, purpose or knowledge; b. Accessing any other person's or entity's computer or computer system, network, software or data without their knowledge and consent; c. Reselling or redistributing (for example, through Wi-Fi) the Internet Service to anyone outside Customer's premises, unless you are a business Customer subject to a written contract that expressly permits such use. Residential Customers agree to use the Internet Service for personal and non-commercial use only and agree not to use the Internet Service for any business purpose (whether or not for profit); d. Using the Internet Service or facilities for web-hosting, email hosting or other unusually high-bandwidth consumption unless you are a business Customer subject to a written contract that expressly permits such use; or e. Using the Internet Service with anything other than a dynamic Internet Protocol ("IP") address that adheres to the dynamic host configuration protocol ("DHCP"), unless you are a business Customer subject to a written contract that expressly permits use of a static IP address. Violation of Intellectual Property Rights: The Internet Service shall not be used to upload, download, post, publish, transmit, reproduce, or distribute in any way information, software or other material that is protected by copyright or other proprietary right, without obtaining any required permission of the owner. Threatening Material or Content: The Internet Service shall not be used to post or transmit material or content which is libelous, obscene, unlawful, threatening or defamatory, or encourages conduct that would constitute a criminal offense. Spam: The Internet Service shall not be used to transmit, or collect responses from, unsolicited bulk or commercial messages commonly known as "spam." NETWORK MANAGEMENT The Company uses reasonable tools and techniques that are consistent with industry standards to manage its network, deliver the Internet Service, and ensure compliance with this AUP and the Terms and Conditions. These tools and techniques are dynamic, like the network and its usage, and can and do change frequently. Refer to the Company's Network Management Policy for more information. AUP ENFORCEMENT The Company reserves the right to investigate violations of this AUP. The Company prefers to inform Customers of inappropriate activities and give them a reasonable period of time in which to take corrective action. However, if the Internet Service is used in a way that the Company, in Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 EXHIBIT A TO SERVICES AGREEMENT ACCEPT ABLE USE POLICY its sole discretion, believes violates this AUP, the Company may take any responsive actions it deems appropriate under the circumstances with or without notice, including, but not limited to, suspending or terminating Customer's Internet Service account. NO WAIVER The failure of the Company to enforce this AUP , for whatever reason, shall not be construed as a waiver of any right to do so at any time. Customer agrees that if any portion of this AUP is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions of this AUP will remain in full force and effect. COPYRIGHT INFRINGEMENT AND DIGITAL MILLENNIUM COPYRIGHT ACT The Company is committed to complying with U.S. copyright and related laws, and requires all Customers and users of the Internet Service to comply with these laws. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") to report alleged infringements. It is the Company's policy, in accordance with the DMCA and other applicable laws, to reserve the right to terminate the Internet Service, with or without notice, for any Customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who the Company, in its sole discretion, believes is infringing these rights . Upon the Company's receipt of a notice of claimed infringement that satisfies the requirements of the DMCA, the Company will respond expeditiously to either directly or indirectly (i) remove the allegedly infringing work(s) stored on the Internet Service or (ii) disable access to the work(s). The Company will also notify the affected Customer or user of the Internet Service of the removal or disabling of access to the work(s). If the affected Customer or user believes in good faith that the allegedly infringing works have been removed or blocked by mistake or misidentification, then that person may send a counter notification to the Company. Upon the Company's receipt of a counter notification that satisfies the requirements of DMCA, the Company will provide a copy of the counter notification to the person who sent the original notification of claimed infringement and will follow the DMCA's procedures with respect to a received counter notification . In all events, Customer expressly agrees that the Company will not be a party to any disputes or lawsuits regarding alleged copyright infringement. Designation of Agent to Receive Notification of Claimed Infringement Full Legal Name of Service Provider: North State Telephone, LLC d/b/a North State Communications. Alternative Name(s) of Service Provider: NorthState Communications, North State Communications, NorthState . Address of Service Provider: 4100 Mendenhall Oaks Parkway, Suite 300, High Point, NC 27265 . Agent Designated to Receive Notification of Claimed Infringement: Abuse Department. Full Address of Designated Agent to which Notification Should be Sent : 111 N. Main Street, P.O. Box 2326, High Point, NC 27261 . Telephone Number of Designated Agent: 336- 886-3600 . Email Address of Designated Agent : abuse@nstel.com . ACCEPTABLE USE POLICY FOR VIDEO (TV) SERVICES GENERAL POLICY The Company reserves the sole discretion to deny or restrict any of Customer's Video/ Television Services, or immediately suspend or terminate any such Service, if the use of any Service by Customer or anyone using it, in the Company's sole discretion, violates the Company's Terms and Conditions or any other Company policies, is objectionable or unlawful, interferes with the functioning or use of the Internet or the Company's network by the Company or other users, or violates the terms of this Acceptable Use Policy ("AUP"). Capitalized terms not otherwise defined herein shall have the meaning for such term set forth in the Company's Terms and Conditions . For avoidance of doubt, this AUP applies in addition to, and not in lieu of, any Acceptable Use Policy adopted by the Company relating to Internet Services. COPYRIGHT INFRINGEMENT; REPEAT INFRINGER POLICY The Company respects the intellectual property rights of third parties . Accordingly, Customer may not store any material or use the Company's systems or servers in any manner that constitutes or results in an infringement of third party intellectual property rights, including under U.S. copyright law. In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable laws, the Company may suspend or terminate any Service provided to any subscriber or account holder who is deemed to infringe third party intellectual property rights, including repeat infringers of copyrights . In addition, the Company expressly reserves the right to suspend, terminate or take other interim action regarding any Service of any subscriber or account holder if the Company, in its sole judgment, believes that circumstances relating to an infringement of third party intellectual property rights warrant such action . These policies are in addition to and do not affect or modify any other rights the Company may have under law or contract . If you believe that copyrighted material has been used in violation of th is policy or otherwise been made available through the Services in a manner that is not authorized by the copyright owner, its agent or the law, please contact the Company . The Company may, but is not required to, monitor Customer's compliance, or the compliance of other customers, with this AUP . Customer acknowledges that the Company shall have the right, but not the obligation, to pre-screen, refuse, move or remove any content available through the Services, including but not limited to content that violates the law, the Company's Terms and Conditions or this AUP. Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 lumos Internet built for the future™ Business Customer Services Agreement This Business Customer Services Agreement ("Agreement") to provide telecommunications services is effective as of the date of last signature below ("Effective Date"), by and between North State Communications LLC d/b/a Lu mos (the "Company'') and the undersigned Customer. Company and Customer may be referred to herein individually as a "Party" or collectively as the "Parties." WHEREAS, the Company is a provider of a full range of telecommunications services ("Services") to the public and Customer desires to purchase certain Services from the Company as listed below, and the Company is willing to provide the Services to Customer pursuant to the rates, terms, and conditions set forth in the Agreement, which includes the Services and pricing as shown. Terms and Conditions, which can be found at https://www.lumosfiber.com/business/terms-and-conditions-for-business-customers/, and any attachments or exhibits thereto, and/or the rates, terms, and conditions in the applicable Company tariffs on file with regulatory authorities. Any term not otherwise defined herein shall have the meaning specified in the Terms and Conditions. NOW THEREFORE, the Parties agree as follows: CUSTOMER INFORMATION i T ;�; f � ntity City State Zip Code Hillsborough 27278 City State Zip Code Hillsborough 27278 Company Name (Exact Legal Name) Orange County Cedar Grove Community Center Street Address 5800 NC Highway 86 N Billing Address (if different from above) 5800 NC Highway 86 N Company's Main Tel. No. Fax No. (919)943-2904 Customer Contact Name (Technical) Customer Contact Tel. No. Robert Reynolds Federal Tax ID No. Tax-Exempt ? (if yes, please attach a copy of the exemption certificate) No 1.TERM -The Customer agrees to remain a subscriber of the Service(s) for the length of time specified in the applicable Service Order ("Term"). The Term begins on the date that Service has been installed and billing commences. Each Service Order will renew automatically for successive one-year terms. If Company or Customer does not wish a Service Order to renew automatically, Company or Customer, as the case may be, must notify the other in writing at least thirty (30) days prior to the then-applicable expiration date. In the event of any conflict or inconsistency between the terms of this Agreement and the terms of the Service Order, the terms of the Service Order shall govern and prevail. 2.EMERGENCY SERVICE -Customer acknowledges and accepts that there are circumstances under which Company's VoIP 911 service may be unavailable or limited in some way. Examples include but are not limited to, relocating Customer's fixed telephone device to a different physical location than where service was installed, use of a telephone number that Company has not assigned to Customer, loss of a broadband or internet connection, loss of electrical power, and delays that may occur in making location information available to the appropriate local emergency authority. Customer is advised to understand these terms and contact Company if there is anything Customer does not understand. Customer acknowledges and accepts that it should also inform any of its customers, employees, guests or other third persons who may be present at the physical location where Customer has installed and utilizes Company VoIP services of the important differences in VoIP 911 service as compared to traditional telephone service. Customer acknowledges and Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 lumos Internet built for the future™ By executing this Services Agreement, Customer acknowledges its agreement to the foregoing renewal method, Terms and Conditions, and pricing as shown. AGREED AND ACCEPTED Customer: Orange County Cedar Grove Community Center North State Telephone, LLC North State Communications Advanced Services, LLC Signature Signature Printed Name Printed Name Title Title Date Date Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 3/11/2026 Andrew Setevenson Director - Market Development Robert Reynolds CIO 3/16/2026 Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 Revised 01/24 ORANGE COUNTY—INTERNAL USE ONLY ______________________________________________________________________________ Finance Information Vendor Name: North State Communications LLC d/b/a Lumos Vendor Contact Person: Andrew Stevenson Phone: 336-821-8801 Address: ONE LUMOS PLAZA City WAYNESBORO State: NC Zip: 22980 Department: IT Amount: $0 Purpose: Provide internet services to county community centers Budget Code(s): N/A Vendor # 67739 Vendor Status with NCSOS: Current - Active Vendor is a BOCC consultant: Yes No Contract Details Contract Type: New Amendment (Original Contract: ) (Most Recent Amendment ) Effective Date 3/10/2026 End Date 3/09/2029 Notice Date (Notice Purpose ) Award Approved by Board (Agenda Date: ); Made or Administered by Robert Reynolds Signature Authority - BOCC Express Delegation (Agenda Date: ) - Policy 9.4: Under $5,000; Service Under $90,000; Construction Under $250,000 - Budget Policy Section XV (Capital Improvement Project: ) Bidding Informal Bidding ($30k-$90k); Formal RFP ($90k+); Other (<$30k); Exception(# ) Department Affirmation This agreement is approved as to technical form and content and I as Department Director affirmatively state work on this pro ject has not been initiated prior to execution of the agreement. This agreement is approved as to technical form and content. Services related to this agreement have already begun or been completed. Description of the nature of the emergency condition that was addressed: Department Director’s Signature ________________________________________ Date: ________ Information Technologies This agreement has been reviewed and is approved as to information technology content and specifications: Office of the Chief Information Officer___________________________________ Date: ________ Inapplicable because no hardware/software purchases or related services Risk Management This agreement is approved for sufficiency of insurance standards, specifications, and requirements: Office of the Risk Management Officer___________________________________ Date: _________ Financial Services This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act: Office of the Chief Financial Officer ____________________________________ Date: _________ Legal Services This agreement is approved as to legal form and sufficiency: Office of the County Attorney __________________________________________Date: ________ Clerk to the Board All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov The following signature block is for hard copies only and is not required for Docusign contracts: Received for record retention: Office of the Clerk to the Board __________________________________________Date:_________ Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2 3/15/2026 3/16/2026 3/16/2026 3/16/2026 3/16/2026 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2016 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY B 1,000,000 H-630-1X530266-PHX-25 X CLE-006876859-07 1,000,000 10,000,000 X X 25674 10,000,000 Richmond, VA 23219 N X10/04/2025 6 10/04/2026 25658 10/04/2026 810-B203607A-25-I3-G C 2,000,000 1,000,000 19046 Travelers Property Casualty Co. Of America 1,000,000 X X 10/06/2025 10/04/2025 Orange County, its departments, agents, employees or assigns is/are included as additional insured (except workers’ compensation) where required by written contract. Waiver of subrogation is applicable where required by written contract. X P.O. Box 8181 Hillsborough, NC 27278 Orange County, North Carolina The Travelers Indemnity Company Of America A Travelers Casualty Insurance Company of America CN147293272-TH-GAWU-25-26 10,000 10/04/2026 1,000,000 CUP-1X58363A-25-I3 2,000,000 25623 300,000 1,000,000 X UB-1X554031-25-I3-G Gateway Plaza MARSH USA LLC. X 800 East Canal St. Suite 900 Services, LLC North State Communications Advanced High Point, NC 27265 4100 Mendenhall Oaks Parkway, Suite 300 X 10/04/2025 Travis Myren 10/04/2025 D 10/04/2026 The Phoenix Insurance Company Docusign Envelope ID: 2664CCDE-C62C-4933-8586-A17CE4A828B2