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HomeMy WebLinkAbout2026-008-E-Emergency Svc-Social Solutions Global-Social Solutions GlobalRevised 01/24 1 [Departmental Use Only] TITLE FY 25/26 NORTH CAROLINA SERVICES AGREEMENT NO RFP/RFQ ORANGE COUNTY This Services Agreement (hereinafter “Agreement”), made and entered into this 1st day of October, 2025, (“Effective Date”) by and between Orange County, North Carolina a political subdivision of the State of North Carolina (hereinafter, the "County") and Social Solutions Global, Inc., (hereinafter, the "Provider"). WITNESSETH: That the County and Provider, for the consideration herein named, do hereby agree as follows: 1. Services a. Scope of Work. i) This Agreement is for services to be rendered by Provider to County with respect to (insert type of project): Case management software solution ii) By executing this Agreement, the Provider represents and agrees that Provider is qualified to perform and fully capable of performing and providing the services required or necessary under this Agreement in a fully competent, professional and timely manner. iii) Time is of the essence with respect to this Agreement. iv) The services to be performed under this Agreement consist of Basic Services, as described and designated in Section 3 hereof. Compensation to the Provider for Basic Services under this Agreement shall be as set forth herein. 2. Responsibilities of the Provider a. Services to be provided. The Provider shall provide the County with all services required in Section 3 to satisfactorily complete the Project within the time limitations set forth herein and in accordance with the highest professional standards. b. Standard of Care. i) The Provider shall exercise reasonable care and diligence in performing services under this Agreement in accordance with the highest generally accepted standards of this type of Provider practice throughout the United States and in accordance with applicable federal, state and local laws and regulations applicable to the performance of these services. Provider is solely responsible for the professional Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 2 quality, accuracy and timely completion and submission of all work related to the Basic Services. ii) Provider shall be responsible for all errors or omissions of its agents, contractors, employees, or assigns in the performance of the Agreement. Provider shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts at no additional cost to the County. iii) Provider is an independent contractor of County. Any and all employees of the Provider engaged by the Provider in the performance of any work or services required of the Provider under this Agreement, shall be considered employees or agents of the Provider only and not of the County, and any and all claims that may or might arise under any workers compensation or other law or contract on behalf of said employees while so engaged shall be the sole obligation and responsibility of the Provider. iv) If activities related to the performance of this Agreement require specific licenses, certifications, or related credentials Provider represents that it or its employees, agents and subcontractors engaged in such activities possess such licenses, certifications, or credentials and that such licenses certifications, or credentials are current, active, and not in a state of suspension or revocation. v) Should any documents, exhibits, or addenda be attached to this Agreement, the terms of this Agreement shall have priority in any conflict with or among the terms of such referenced documents, exhibits, or addenda. Bonterra Master Subscription and Services Agreement, available at https://www.bonterratech.com/wp-content/uploads/2024/11/bonterra-master- subscription-and-services-agreement.pdf, is hereby incorporated into this Agreement by reference. vi) Should this Agreement involve project designs, the construction or creation of which is to be bid out or fulfilled by other contractors, and bidding or negotiation with contractors produce prices which, when added to the other elements of the approved total project cost, produce a cost that is in excess of the approved total project cost, the Provider shall participate with the County in negotiation and design adjustments to the extent such are necessary to obtain prices within the approved total project cost. All activity of the Provider with respect to these matters shall constitute Basic Services and shall be performed by the Provider without additional compensation. If negotiation and design adjustments fail to bring costs within the total project cost the County may reject all bids and Provider will redesign or reduce portions of the project in an effort to reduce the bid prices to within the total project cost and rebid the project. One such redesign is included within Basic Services. If this second letting for bids does not produce bids that are within the approved total project cost initially or after negotiations with the contractor the cost is not reduced to an amount within the total project cost, the Provider is not obligated to engage in further redesign. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 3 3. Basic Services a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows (fully describe services to be provided): The services and licenses in Exhibit A ("Order Form") 4. Duration of Services a. Term. The term of this Agreement shall be from October 1, 2025 to September 30, 2026. b. Scheduling of Services. i) The Provider shall schedule and perform its activities in a timely manner. ii) Should the County determine that the Provider is behind schedule, it may require the Provider to expedite and accelerate its efforts, including providing additional resources and working overtime, as necessary, to perform its services in accordance with the approved project schedule at no additional cost to the County. iii) The Commencement Date for the Provider's Basic Services shall be October 1, 2025. For the avoidance of doubt, The Commencement Date shall be the start of implementation efforts. 5. Compensation a. Compensation for Basic Services. Compensation for Basic Services shall include all compensation due the Provider from the County for all services satisfactorily (as determined by the County) performed pursuant to this Agreement. The maximum amount payable for Basic Services shall not exceed Thirty-five thousand four hundred and forty-nine Dollars ($35,449.00). Payment for satisfactorily performed Basic Services shall become due and payable within thirty (30) days of Provider properly invoicing County. Payment shall be subject to provisions of Section 5(b). b. Disputes. In the event the amount stated on an invoice is disputed by the County, the County may withhold payment of all or a portion of the amount stated on an invoice until the parties resolve the dispute. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. c. Additional Services. County shall not be responsible for costs related to any services in addition to the Basic Services performed by Provider or otherwise listed in the Order Form unless County requests such additional services in writing and such additional services are evidenced by a written amendment to this Agreement. 6. Responsibilities of the County a. Cooperation and Coordination. The County has designated (Kim Woodward) to act as the County's representative with respect to the Project who shall have the authority to Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 4 render decisions within guidelines established by the County Manager or the County Board of Commissioners and who shall be available during working hours as often as may be reasonably required to render decisions and to furnish information. 7. Insurance a. General Requirements. Provider shall obtain, at its sole expense, Commercial General Liability Insurance, Automobile Insurance, Workers’ Compensation Insurance, and any additional insurance as may be required by County’s Risk Manager as such insurance requirements are described in the Orange County Risk Transfer Policy and Orange County Minimum Insurance Coverage Requirements (each document is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php). If County’s Risk Manager determines additional insurance coverage is required such additional insurance shall consist of N/A (if no additional insurance required mark N/A as being not applicable). Provider shall not commence work until such insurance is in effect and certification thereof has been received by the County's Risk Manager. 8. Indemnity a. IndemnityI. Reserved. 9. Amendments to the Agreement a. Changes in Basic Services. Changes in the Basic Services and entitlement to additional compensation or a change in duration of this Agreement shall be made by a written Amendment to this Agreement executed by the County and the Provider. The Provider shall proceed to perform the Services required by the Amendment only after receiving a fully executed Amendment from the County. 10. Termination a. Other Termination. The Provider may terminate this Agreement based upon the County's material breach of this Agreement; provided, the County has not taken all reasonable actions to remedy the breach. The Provider shall give the County thirty (30) days' prior written notice of its intent to terminate this Agreement for cause. Either party may terminate this Agreement upon notice to the other party that obligations pursuant to this Agreement are made impractical due to declarations of emergency by Orange County or by North Carolina due to events directly impacting Orange County. Both parties shall remain responsible for all payment and performance due up to the receipt of such notice, but shall have no further obligation or responsibility beyond that date provided the terminating party has taken all reasonable steps to complete the performance of its obligations. b. Compensation After Termination. i) In the event of termination, the Provider shall be paid that portion of the fees and expenses that it has earned to the date of termination, less any costs or expenses Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 5 incurred or anticipated to be incurred by the County due to errors or omissions of the Provider. Upon request of the County, the Provider shall submit to County all relevant documentation, including but not limited to, job cost records, to support its claims for final compensation. c. Waiver. The payment of any sums by the County under this Agreement or the failure of the County to require compliance by the Provider with any provisions of this Agreement or the waiver by the County of any breach of this Agreement shall not constitute a waiver of any claim for damages by the County for any breach of this Agreement or a waiver of any other required compliance with this Agreement. d. Suspension. County may suspend the Basic Services and this Agreement at any time for County’s convenience and without penalty to County upon three (3) days’ notice to Provider. Upon any suspension by County, Provider shall discontinue work on the Basic Services and shall not resume the Basic Services until notified to proceed by County. 11. Additional Provisions a. Limitation and Assignment. The County and the Provider each bind themselves, their successors, assigns and legal representatives to the terms of this Agreement. Neither the County nor the Provider shall assign or transfer its interest in this Agreement without the written consent of the other, except that the Provider may assign this Agreement in case of a merger, acquisition, or similar transaction, or to its affiliates. There are no third- party beneficiaries of this Agreement and nothing in this Agreement, express or implied, is intended to confer on any person other than the parties hereto (and their respective successors, heirs and permitted assigns), any rights, remedies, or obligations. b. Governing Law. This Agreement and the duties, responsibilities, obligations and rights of respective parties hereunder shall be governed by the laws of the State of North Carolina. By executing this Agreement Provider affirms that Provider and any subcontractors of Provider are and shall remain in compliance with Article 2 of Chapter 64 of the North Carolina General Statutes. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.58. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.81. c. Non-Discrimination. Provider shall at all times remain in compliance with all applicable local, state, and federal laws, rules, and regulations including but not limited to all state and federal non-discrimination laws, policies, rules, and regulations and the Orange County Non-Discrimination Policy and Orange County Living Wage Policy (each Orange County policy is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php.) Any violation of the Orange County Non-Discrimination Policy is a breach of this Agreement and County may immediately terminate this Agreement without further obligation on the part of the County. This paragraph is not intended to limit and does not limit the definition of breach to discrimination. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 6 d. Dispute Resolution. Any and all suits or actions to enforce, interpret or seek damages with respect to any provision of, or the performance or non-performance of, this Agreement shall be brought in the General Court of Justice of North Carolina sitting in Orange County, North Carolina. It is agreed by the parties that no other court shall have jurisdiction or venue with respect to such suits or actions. Binding arbitration may not be initiated by either Party, however, the Parties may agree to nonbinding mediation of any dispute prior to the bringing of such suit or action. e. Entire Agreement. This Agreement represents the entire and integrated agreement between the County and the Provider and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be amended only by written instrument signed by both parties. Modifications may be evidenced by facsimile signatures. f. Severability. If any provision of this Agreement is held as a matter of law to be unenforceable, the remainder of this Agreement shall be valid and binding upon the Parties. g. Ownership of Work Product. Should Provider’s performance of this Agreement generate documents, items or things that are specific to this Project such documents, items or things shall become the property of the County and may be used on any other project without additional compensation to the Provider. The use of the documents, items or things by the County or by any person or entity for any purpose other than the Project as set forth in this Agreement shall be at the full risk of the County. h. Non-Appropriation. Provider acknowledges that County is a governmental entity, and the validity of this Agreement is based upon the availability of public funding under the authority of its statutory mandate. In the event that public funds are unavailable or not appropriated for the performance of County’s obligations under this Agreement, then this Agreement shall automatically expire without penalty to County immediately upon written notice to Provider of the unavailability or non-appropriation of public funds. It is expressly agreed that County shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement. In the event of a change in the County’s statutory authority, mandate or mandated functions, by state or federal legislative or regulatory action, which adversely affects County’s authority to continue its obligations under this Agreement, then this Agreement shall automatically terminate without penalty to County upon written notice to Provider of such limitation or change in County’s legal authority. i. Signatures. This Agreement together with any amendments or modifications may be executed electronically. All electronic signatures affixed hereto evidence the consent of the Parties to utilize electronic signatures and the intent of the Parties to comply with Article 11A and Article 40 of North Carolina General Statute Chapter 66. j. Notices. Any notice required by this Agreement shall be in writing and delivered by certified or registered mail, return receipt requested to the following: Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 7 Orange County Provider’s Name Attention:Travis Myren Ben Cohen P.O. Box 8181 GM Case Management Hillsborough, NC 27278 [SIGNATURE PAGE TO FOLLOW] Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 8 IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have hereunder set their hands and seal, all as of the day and year first above written. ORANGE COUNTY: PROVIDER: By: _________________________________ Travis Myren, County Manager By: __________________________________ Ben Cohen, GM Case Management Printed Name and Title Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Revised 01/24 9 ORANGE COUNTY—INTERNAL USE ONLY ______________________________________________________________________________ Finance Information Vendor Name: Social Solutions Global, Inc Vendor Contact Person: Scott Collins Phone: 858-322-0021 Address: Dept 3935 PO Box 123935 City Dallas State: TX Zip: 75312 Department: IT/Aging/Emergency Services Amount: $35,449.00 Purpose: Budget Code(s): 10315020-625010($30,991.18) 27757520-625010 ($4457.76) Vendor # 67512 Vendor Status with NCSOS: active Vendor is a BOCC consultant: Yes No Contract Details Contract Type: New Amendment (Original Contract: ) (Most Recent Amendment ) Effective Date October 1, 2025 End Date September 30, 2026 Notice Date (Notice Purpose ) Award Approved by Board (Agenda Date: ); Made or Administered by Signature Authority - BOCC Express Delegation (Agenda Date: ) - Policy 9.4: Under $5,000; Service Under $90,000; Construction Under $250,000 - Budget Policy Section XV (Capital Improvement Project: ) Bidding Informal Bidding ($30k-$90k); Formal RFP ($90k+); Other (<$30k); Exception(# ) Department Affirmation This agreement is approved as to technical form and content and I as Department Director affirmatively state work on this project has not been initiated prior to execution of the agreement. This agreement is approved as to technical form and content. Services related to this agreement have already begun or been completed. Description of the nature of the emergency condition that was addressed: This is a renewal contract for case management software. Department Director’s Signature ________________________________________ Date: ________ Information Technologies This agreement has been reviewed and is approved as to information technology content and specifications: Office of the Chief Information Officer___________________________________ Date: ________ Inapplicable because no hardware/software purchases or related services Risk Management This agreement is approved for sufficiency of insurance standards, specifications, and requirements: Office of the Risk Management Officer___________________________________ Date: _________ Financial Services This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act: Office of the Chief Financial Officer ____________________________________ Date: _________ Legal Services This agreement is approved as to legal form and sufficiency: Office of the County Attorney __________________________________________Date: ________ Clerk to the Board All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov The following signature block is for hard copies only and is not required for Docusign contracts: Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 1/2/2026 1/5/2026 1/7/2026 1/12/2026 Revised 01/24 10 Received for record retention: Office of the Clerk to the Board __________________________________________Date:________ Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     MASTER SUBSCRIPTION AND SERVICES AGREEMENT  This Master Subscription and Services Agreement (this “Agreement”) is between the Bonterra entity, named above the  signature line (“Bonterra”) and the company named above the signature line (“Customer”) and is effective as of the date of  signature by Customer on the Order Form (the “Effective Date”).      1. Provision and Use of the Bonterra Products and Services  Provision of Bonterra Products.  Bonterra will make available to Customer the Bonterra products and services set forth  in the applicable Order Form (collectively, “Bonterra Products”) and, subject to the terms of this Agreement and the applicable  Order Form, Bonterra hereby grants Customer a non‐exclusive, limited, worldwide right to access and use such Bonterra  Products and to permit Users to use the Bonterra Products on its behalf.  “User” means anyone that Customer allows to use its  accounts for the applicable Bonterra Product, consisting of (a) employees and contractors of Customer and (b) others, if  permitted in this Agreement or an Order Form. The Bonterra Products are provided pursuant to the terms and conditions set  out in this Agreement and the applicable Order Form.  “Order Form” means a Bonterra order form, quote or other similar  document  that  (i)  incorporates  this  Agreement  by  reference;  (ii) lists the Bonterra Products, pricing, subscription term,  permitted number of Users, overage fees (if applicable) and other terms and conditions; and (iii) is signed by both parties.    Data Security.    Bonterra  will  maintain  a  security  program  in  accordance  with  applicable  data  privacy  laws  and  industry  standards that is designed to (i) protect the security and integrity of Customer Data; (ii) protect against threats or hazards to  the security or integrity of Customer Data; and (iii) prevent unauthorized access to Customer Data.  In furtherance of the  foregoing, Bonterra will maintain the administrative, physical and technical safeguards to protect the security of Customer Data  that are described in the Bonterra security page located at htt ps://www.bonterratech.com/privacy‐policy (the “Security Page”).   “Customer Data” means any data, content or materials that Customer (including its Users) submits to its Bonterra Product  accounts, including from Third Party Platforms. “Third Party Platform” means any product, add‐on or platform not provided by  Bonterra that Customer uses with a Bonterra Product.  To the extent that Bonterra processes Personal Data (as defined in the DPA referenced below)  on Customer’s  behalf, pursuant to a Bonterra Product listed on an executed Order Form, the Data Processing Addendum (“DPA”) currently  available at: https://www.bonterratech.com/privacy‐policy is hereby  incorporated into this Agreement by reference.   Customer Responsibilities.  Customer acknowledges that Bonterra’s provision of the Bonterra  Products  is  dependent  on  Customer  providing all reasonably required cooperation, and Customer will provide all such cooperation in a diligent and timely manner.   Customer is responsible for provisioning and managing its User accounts, and for its Users’ acts and omissions (including  compliance with Customer’s obligations under this Agreement and each applicable Order Form).  Customer will ensure that all  Users receive training sufficient to enable Customer to effectively access and use the Bonterra Products.  Customer will (i) use commercially reasonable efforts to prevent unauthorized access to or use of the Bonterra  Products and notify Bonterra promptly of any such unauthorized access or use or any other known or suspected breach of  security or misuse of any Bonterra Product by Customer, Customer’s employees, Users, agents or any authorized other third  parties, (ii) be responsible for obtaining and maintaining any equipment, software and ancillary services needed to connect to,  access or otherwise use the Bonterra Products and (iii) be responsible for all Customer Data, Customer Materials (as defined  below) and other content provided by Customer or its Users (including their compliance with applicable law).  Customer will be  solely responsible for its failure to maintain such equipment, software and services, and Bonterra will have no liability for such  failure (including under any service level agreement).    Customer will not use any Bonterra Product to transmit or provide to Bonterra any financial, biometric, medical  or health information of any nature, or any sensitive personal data (e.g., social security numbers, driver’s license numbers, birth  Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     dates, personal bank account numbers, passport or visa numbers and credit card numbers) or data relating to minors or other  individuals under the legal age of consent, except pursuant to a separate signed agreement between the parties.  If Customer uses any Bonterra Product to disburse funds, payments, donations, or grants (collectively, “Funds  Disbursement”), then Customer is liable for all such Funds Disbursements and any related policies, recommendations, or  decisions.  No content or information provided by Bonterra shall be construed as a recommendation or advice with respect to  any Funds Disbursement.  Professional Services.  If applicable, Bonterra will perform Pr ofessional Services as described in an Order Form or a SOW  (as defined below), which may identify additional terms or milestones for the Professional Services.  “Professional Services”  means training, migration or other professional services that Bonterra furnishes to Customer related to the Bonterra Product.  “SOW” means a statement of work for Professional Services that references this Agreement and is executed by both parties  (collectively, “SOW”). For clarity, Professional Services are separate from the Bonterra Products. Customer will give Bonterra  timely access to Customer Materials reasonably needed for Professional Services, and Bonterra will use the Customer Materials  only for the purpose of providing Professional Services. Customer may use code or other deliverables that Bonterra furnishes  as  part  of  Professional  Services  only  in  connection  with  Customer’s  authorized  use  of  the  Bonterra  Product  under  this  Agreement.  “Customer Materials” means materials and resources that Customer makes available to Bonterra in connection  with Professional Services.  Affiliates; Public Sector Agencies.  Customer’s Affiliates may serve as Users under this Agreement. Alternatively, any  Affiliate of Customer or Bonterra will have the right to enter into an Order Form executed by such Affiliate(s) and this Agreement  will apply to each such Order Form as if each such Affiliate were a signatory to this Agreement.  With respect to any such Order  Form, such Affiliate becomes a party to this Agreement and references to Customer or Bonterra, as applicable, in this Agreement  are deemed to be references to such Affiliate.  Each Order Form is a separate obligation of the Customer entity and Bonterra  entity that executes such Order Form, and no other Customer entity or Bonterra entity has any liability or obligation under such  Order Form.  “Affiliates” means an entity that directly or indirectly Controls, is Controlled by, or is under common Control with  another entity, so long as such Control exists, wherein “Control” means beneficial ownership of 50% or more of the voting  power or equity in an entity or power to direct an entity’s management.  In addition, if Customer is a public sector agency, the  term “Affiliate” with respect to Customer will instead mean a public agency in the same jurisdiction as Customer (i.e., official  authority within the same city, county or state government).  Fees  Fees. Customer will pay Bonterra the fees set forth in the appl icable Order Form.  Customer will pay those amounts due  and not disputed in good faith within thirty (30) days of the invoice date  (the “Payment Period”), unless a specific date for  payment is set forth in such Order Form, in which case payment will be due on the date specified.  Except expressly set forth in  this Agreement, payment obligations are non‐cancelable and non‐pro‐ratable for partial months, and fees paid are non‐ refundable.  If Customer disputes an invoice in good faith, it will notify Bonterra within the Payment Period and the parties will  seek to resolve the dispute as soon as reasonably practicable.  Bonterra may provide Customer with written notice of a change  or increase in pricing for an Order Form at least sixty (60) days prior to the end of the then‐current subscription term, and such  modified pricing will become effective thereafter at the time of the renewal.   Late Payment.  Bonterra may suspend access to the Bonterra Products if Customer is thirty (30) days past due for any  amounts hereunder and does not cure such failure to pay within ten (10) days after receipt of notice of such past due amounts.    Taxes.  Fees and expenses are exclusive of any sales, use or similar taxes or duties that apply to Bonterra Products or  Professional Services (collectively “Taxes”).  Customer will be solely responsible for payment of all Taxes, except for those taxes  based on the income of Bonterra.  Customer will not withhold any Taxes from any amounts due to Bonterra.  If Customer is  subject to a Tax exemption, then Customer shall provide documentary proof of such exemption promptly after the Effective  Date.  Proprietary Rights   Proprietary Rights.  As between the parties, Bonterra exclusively owns all right, title and interest in and to the Bonterra  Products, System Data (as defined below), Bonterra’s Confidential Information and templates, methodology and deliverables  of the Professional Services, and all related intellectual prop erty and other proprietary rights.  As between the parties, Customer  Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     exclusively owns all right, title and interest in and to the Cu stomer Data and Customer’s Confidential Information, and all related  intellectual property and other proprietary rights.  “System Data” means data collected by Bonterra regarding the Bonterra  Product that may be used to generate logs, statistics or reports regarding the performance, availability, usage, integrity or  security of the Bonterra Product (for clarity, excluding Customer Data).      Feedback.  Customer grants to Bonterra and its Affiliates a worldwide, perpetual, irrevocable, royalty‐free license to  use,  distribute,  disclose,  make and  incorporate  into  their  products  and  services  any  suggestion,  enhancement  request,  recommendation, correction or other feedback provided by Customer or Users relating to any of Bonterra’s or its Affiliates’  products or services.   Aggregated and Anonymized Data.  Customer agrees that Bonterra and its Affiliates have the right to aggregate and  anonymize Customer Data, such that the resulting data cannot be reverse engineered to identify a specific person, and shall be  free (during and after the term hereof) to use and disclose such aggregated and anonymized data for their business purposes.  Confidentiality; Restrictions  Confidentiality.  Each party agrees that it will use the Confidential Information of the other party solely in accordance  with the provisions of this Agreement and it will not disclose the same directly or indirectly, to any third party without the other  party’s prior written consent, except as otherwise permitted hereunder.  “Confidential Information” means (a) any information  disclosed by either party that is marked or otherwise designated as confidential or proprietary; (b) any information that should  be reasonably understood to be confidential in light of the nature of the information and the circumstances surrounding  disclosure; and (c) the terms, including pricing, of this Agreement, the Order Form, any SOWs, and any preceding proposal  documentation.  Confidential Information includes, but is not limited to, technical or performance information about the  Bonterra Products or the Professional Services. However, “Confidential Information” will not include any information which (a)  is in the public domain through no fault of the receiving party; (b) was properly known to the receiving party, without restriction,  prior to disclosure by the disclosing party; (c) was properly disclosed to the receiving party, without restriction, by another  person with the legal authority to do so; or (d) is independently developed by the receiving party without use of or reference  to the disclosing party’s Confidential Information. Either party may disclose Confidential Information (i) to its employees and  other representatives who have a need to know and are legally bound to keep such information confidential by confidentiality  obligations consistent with those of this Agreement; and (ii) as required by law (in which case the receiving party will provide  the disclosing party with prior written notification thereof, will provide the disclosing party with the opportunity to contest such  disclosure, and will use its reasonable efforts to minimize such disclosure to the extent permitted by applicable law).  Each party  agrees to exercise due care in protecting the Confidential Information from unauthorized use and disclosure.  In the event of  actual or threatened breach of the provisions of this Section 4, the non‐breaching party will be entitled to seek immediate  injunctive and other equitable relief, without waiving any other rights or remedies available to it.    Technology Restrictions.  Customer will not directly or indirectly: (a) reverse engineer, decompile, disassemble, modify,  create derivative works of or otherwise create, attempt to create or derive, or permit or assist any third party to create or  derive, the source code underlying any Bonterra Product; (b) attempt to probe, scan or test the vulnerability of any Bonterra  Product without proper written authorization; (c) attempt to breach the security or authentication measures of any Bonterra  Product without proper authorization or wilfully render any part of any Bonterra Product unusable; (d) use or access any  Bonterra Product to develop a product or service that is competitive with any of Bonterra’s products or services or engage in  competitive analysis or benchmarking; (e) transfer, distribute, resell, lease, license, assign or, except to Users as expressly  permitted hereunder, make available to any third party any Bonterra Product; or (f) otherwise use any Bonterra Product in  violation of applicable law (including any export law).  4.3 Public Records. Both parties recognize and agree to adhere to North Carolina’s public records law, set forth at  Chapter 132 of the North Carolina General Statutes.  Bonterra agrees to indemnify and hold harmless Customer and its  officers, employees, and agents from all costs, damages, and expenses incurred in connection with refusing to disclose any  information.        Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     Warranties and Disclaimers  Mutual.  Each party warrants that (a) it has the legal power and authority to enter into this Agreement and (b) it will  use industry‐standard measures to avoid introducing viruses or other malicious code into the Bonterra Products.  Bonterra.  Bonterra warrants that (a) the Bonterra Products will perform materially as described in the applicable  product description under the Order Form for such Bonterra Products and Bonterra will not materially decrease the overall  functionality of the Bonterra Products during the applicable subscription term (the “Performance Warranty”), and (b) any  Professional Services will be provided in a professional and workmanlike manner (the “Professional Services Warranty”).   Bonterra will use reasonable efforts to correct a verified breach of the Performance Warranty or Professional Services Warranty  reported by Customer. If Bonterra fails to do so within 30 days after Customer's warranty report, then either party may  terminate the applicable Order Form as it relates to the non‐conforming Bonterra Product or Professional Services, in which  case Bonterra will refund to Customer any prepaid subscription fees for the terminated portion of the applicable subscription  term (for the Performance Warranty) or for the non‐conforming Professional Services (for the Professional Services Warranty).  To receive these remedies, Customer must report a breach of warranty in reasonable detail within 30 days after discovering the  issue in the applicable Bonterra Product or 30 days after delivery of the relevant Professional Services. These procedures are  Customer’s exclusive remedies and Bonterra’s sole liability for breach of the Performance Warranty or Professional Services  Warranty.    Customer.  Customer warrants that it has all rights necessary to provide any information, data or other materials that  it or its Users provide hereunder, and to permit Bonterra to use the same as contemplated hereunder.    DISCLAIMERS.  EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, EACH PARTY DISCLAIMS ALL WARRANTIES,  WHETHER  EXPRESS,  IMPLIED,  STATUTORY  OR  OTHERWISE,  INCLUDING  WARRANTIES  OF  MERCHANTABILITY,  TITLE,  NON‐ INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.  BONTERRA’S WARRANTIES IN THIS SECTION 5 DO NOT APPLY TO  AND BONTERRA IS NOT RESPONSIBLE OR LIABLE FOR (A) ANY MISUSE OR UNAUTHORIZED MODIFICATIONS OF ANY BONTERRA  PRODUCT  BY  OR  ON  BEHALF  OF  CUSTOMER  OR  USER  OR  (B) ANY  ISSUES  ARISING  FROM  THIRD  PARTY  PLATFORMS.  ADDITIONALLY, BONTERRA DOES NOT GUARANTEE THE CONTINUED AVAILABILITY OF ANY THIRD PARTY PLATFORM OR ANY  INTEGRATION THEREWITH, AND MAY CEASE MAKING ANY SUCH INTEGRATION AVAILABLE IN ITS DISCRETION. THESE  DISCLAIMERS APPLY TO THE FULL EXTENT PERMITTED BY LAW.  Indemnification  Bonterra will defend Customer against any claim, demand, suit, or proceeding (“Claim”) made or brought against Customer by  a third party alleging that the use of the Bonterra Products as permitted hereunder infringes or misappropriates a United States  patent, copyright or trade secret and will indemnify Customer for any damages finally awarded against Customer (or any  settlement approved by Bonterra) in connection with any such Claim; provided that (a) Customer will promptly notify Bonterra  of such Claim, (b) Bonterra will have the sole and exclusive authority to defend and settle, if applicable, any such Claim (provided  that Bonterra may not settle any Claim without Customer’s prior written consent, which will not be unreasonably withheld,  unless it unconditionally releases Customer of all related liability) and (c) Customer reasonably cooperates with Bonterra in  connection therewith.  If the use of the Bonterra Product by Customer has become, or in Bonterra’s opinion is likely to become ,  the subject of any claim of infringement, Bonterra may at its option and expense (i) procure for Customer the right to continue  using and receiving the applicable Bonterra Product as set forth hereunder; (ii) replace or modify the applicable Bonterra  Product to make it non‐infringing (with comparable functionality); or (iii) if the options in clauses (i) or (ii) are not reasonably  practicable, terminate the applicable Order Form and provide a pro rata refund of any prepaid subscription fees corresponding  to the terminated portion of the applicable subscription term.  Bonterra will have no liability or obligation with respect to any  Claim if such Claim is caused in whole or in part by (A) compliance with designs, guidelines, plans or specifications provided by  Customer; (B) use of the applicable Bonterra Product by Customer not in accordance with this Agreement; (C) modification of  the applicable Bonterra Product by or on behalf of Customer; (D) Customer Data or Customer Materials or (E) the combination,  operation or use of the applicable Bonterra Product with other products or services where such Bonterra Product would not by  itself be infringing.  This Section states Bonterra’s sole and exclusive liability and obligation, and Customer’s exclusive remedy,  for any claim of any nature related to infringement or misappropriation of intellectual property.  Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     Limitation of Liability  7.1  NO CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL EITHER PARTY OR ITS AGENTS AND SUPPLIERS (INCLUDING THEIR  DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AGENTS AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL,  SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES OR  LOSS  OF  PROFITS,  BUSINESS  OPPORTUNITY,   ANTICIPATED   GOODWILL,   REVENUE,  DATA  OR  DATA  USE,  WHETHER  FORESEEABLE OR NOT AND EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF  SUCH DAMAGE.  7.2  DIRECT DAMAGES.  THE AGGREGATE, CUMULATIVE LIABILITY OF EACH PARTY (INCLUDING ITS AFFILIATES AND THEIR  DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AGENTS AND SUPPLIERS) UNDER THIS AGREEMENT SHALL BE LIMITED  TO THE AMOUNTS PAID OR PAYABLE BY CUSTOMER THE BONTERRA PRODUCT GIVING RISE TO THE LIABILITY DURING THE  TWELVE‐MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM (“ORDINARY CAP”).  7.3  DATA SECURITY CLAIMS.  NOTWITHSTANDING THE FOREGOING, BONTERRA AND ITS AFFILIATE’S AGGREGATE LIABILITY  FOR A BREACH OF ITS OBLIGATIONS IN THE DATA SECURITY SECTION ABOVE INCLUDING THE DPA (“SECURITY BREACH”) AND A  BREACH OF CONFIDENTIALITY DUE TO A SECURITY BREACH, THAT RESULTS IN THE UNAUTHORIZED DISCLOSURE OF CUSTOMER  DATA BY BONTERRA, WILL NOT EXCEED TWO TIMES (2X) THE ORDINARY CAP WITH RESPECT TO THE BONTERRA PRODUCT GIVING  RISE TO THE LIABILITY (“SUPER CAP”). IN NO EVENT WILL BONTERRA BE LIABLE FOR THE SAME EVENT UNDER THE ORDINARY  CAP, THE EXCLUDED LIABILITIES AND THE SUPER CAP. SIMILARLY, THOSE CAPS WILL NOT BE CUMULATIVE; IF THERE ARE ONE  OR MORE CLAIMS SUBJECT TO EACH OF THOSE CAPS, THE MAXIMUM TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE  SHALL NOT EXCEED THE SUPER CAP.  7.4  EXCLUDED  LIABILITIES.    NOTWITHSTANDING  THE  FOREGOING  SECTIONS,  LIABILITY  IS  NOT  LIMITED  FOR  THE  FOLLOWING: (A) EACH PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (B) INFRINGEMENT OF THE OTHER PARTY’S  INTELLECTUAL  PROPERTY  RIGHTS,  (C)  INTENTIONAL  VIOLATION  OF  CONFIDENTIALITY,  (D)  UNPAID  AMOUNTS  OWED  BY  CUSTOMER, (D) BONTERRA’S LIABILITY FOR BONTERRA IP CLAIMS (THE “EXCLUDED LIABILITIES”).  Term and Termination  Term.  The term of this Agreement will commence on the Effective Date and continue until terminated as set forth  below.  The initial term of each Order Form will begin on the Start Date of such Order Form and will continue for the subscription  term set forth therein.  The County Services Contract sets forth the termination.   Termination.  Each party may terminate this Agreement upon written notice to the other party if there are no Order  Forms then in effect.  In addition, each party may also terminate this Agreement or the applicable Order Form upon written  notice of termination (a) in the event the other party commits any material breach of this Agreement or the applicable Order  Form (including any failure to make timely payments) and fails to remedy such breach within thirty (30) days after written notice  of such breach or (b) subject to applicable law, upon the other party’s liquidation, commencement of dissolution proceedings  or assignment of substantially all its assets for the benefit of creditors, or if the other party become the subject of a bankruptcy  or similar proceeding that is not dismissed within sixty (60) days.  Survival.  Upon expiration or termination of this Agreement, (a) all rights and obligations will immediately terminate  except that any terms or conditions that by their nature should survive such expiration or termination will survive, including the  terms and conditions relating to payment of fees, proprietary rights and confidentiality, technology restrictions, disclaimers,  indemnification, limitations of liability and termination and the general provisions below, and (b) each party will return or  destroy, at the other party’s option, any Confidential Information of such party in the other party’s possession or control.   Customer Data Retrieval.  Upon Customer’s written request made on or prior to expiration or termination of the  applicable Order Form, Bonterra will give Customer limited access to the applicable Bonterra Product for a period of up to  thirty (30) days after such expiration or termination, at no additional cost, solely for purposes of retrieving Customer Data.   Subject to such retrieval period and Bonterra’s legal obligations, Bonterra has no obligation to maintain or provide any Customer  Data and will, unless legally prohibited, delete Customer Data after such expiration or termination; provided, however, that  Bonterra will not be required to remove copies of the Customer Data from its backup media and servers until such time as the  backup copies are scheduled to be deleted; provided further that in all cases Bonterra will continue to protect the Customer  Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     Data in accordance with this Agreement.  For clarity, during the term of the applicable Order Form, Customer may extract  Customer Data using Bonterra’s standard web services as described in the Documentation.  General  Insurance.  Bonterra shall, during the term of this Agreement, maintain in force the following insurance coverage at its  own cost and expense: (a) Statutory Worker’s Compensation and Employer’s Liability as required by state law with a minimum  limit  of  $1,000,000  each  accident  /  $1,000,000  each  disease  /  $1,000,000  policy  limit  per  occurrence,  Disability  and  Unemployment Insurance, and all other insurance as required by law, including Employer’s Liability Insurance with limits of no  less than $1,000,000 per occurrence, or any amount required by applicable law, whichever is greater; (b) Commercial General  Liability, on an occurrence basis, including premises‐operations, product completed‐operations, broad form property damage,  contractual liability, independent contractors and personal liability, with a minimum combined single limit of $1,000,000 per  occurrence; and (c) Professional Errors and Omissions and Cyber Liability coverage covering the Bonterra Product, with coverage  limits of not less than $2,000,000 per claim or per occurrence/$2,000,000 aggregate, placed either on an “occurrence” basis or  on a “claims made” basis.  Publicity.  Neither party may issue any press release regarding this Agreement without the other party’s prior written  consent. Either party may include the name and logo of the other party in lists of customers or vendors in accordance with the  other party’s standard guidelines.  Assignment; Subcontractors.  Neither party hereto may assign this Agreement without the other party’s prior written  consent, except that either party may assign this Agreement without consent to its Affiliate or to a successor to all or  substantially all of its assets or business related to this Agreement.  Any attempted assignment by either party in violation hereof  will be null and void.  Subject to the foregoing, this Agreement will be binding on the parties and their successors and assigns.   Upon any permitted assignment of this Agreement by Customer or other corporate transaction involving Customer that would  materially increase its usage of a Bonterra Product, if an Order Form contains a subscription for an unlimited amount of usage  for any component of such Bonterra Product, such subscription will, with respect to Customer or the successor entity, as  applicable, be limited to the monthly average usage by Customer with respect to such component under such Order Form prior  to such assignment or other transaction, except as otherwise agreed upon in writing by the parties.  Bonterra may in its  discretion  engage  third  parties to  provide  the  Bonterra  Product and/or provide Professional Services. Bonterra shall be  responsible for the acts and omissions of its subcontractors, a then‐current list of which will be provided upon Customer’s  request.   Amendment; Waiver.  No amendment or modification to this Agreement, nor any waiver of any rights hereunder, will  be effective unless assented to in writing by both parties.  Any such waiver will be only to the specific provision and under the  specific circumstances for which it was given, and will not app ly with respect to any repeated or continued violation of the same  provision or any other provision.  Failure or delay by either party to enforce any provision of this Agreement will not be deemed  a waiver of future enforcement of that or any other provision.  Relationship.  Nothing contained herein will in any way constitute any association, partnership, agency, employment,  or joint venture between the parties hereto, or be construed to evidence the intention of the parties to establish any such  relationship. Neither party will have the authority to obligate or bind the other in any manner, and nothing herein contained  will give rise or is intended to give rise to any rights of any kind to any third parties.  Unenforceability.  If a court of competent jurisdiction determines that any provision of this Agreement is invalid, illegal,  or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the  parties, while the remainder of this Agreement will remain in full force and effect and bind the parties according to its terms.  Governing Law and Venue.  This Agreement will be governed by the laws of the State of North Carolina, exclusive of its  rules governing choice of law and conflict of laws. In the event of any dispute under this agreement, both parties agree to first  the exclusive jurisdiction of the courts of the State of North Carolina.  This Agreement will not be governed by the United Na tions  Convention on Contracts for the International Sale of Goods.  Notices.  Any notices under this Agreement must be in writing and must be delivered by registered mail (or by courier  with tracking number) to the attention of the receiving party’s legal department.  Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     Entire Agreement.  This Agreement and the County Services Contract comprise the entire agreement between Customer  and Bonterra with respect to its subject matter, and supersedes all prior and contemporaneous proposals, statements, sales  materials or presentations and agreements (oral and written).  No oral or written information or advice given by Bonterra, its  agents or employees will create a warranty or in any way increase the scope of the warranties in this Agreement.  In the event  of any conflict between this Agreement, the County Services Contract and an Order Form, the County Services Contract will  control.  Force Majeure.  Neither party will be deemed in breach hereunder for any cessation, interruption or delay in the  performance  of  its  obligations  (excluding  payment  obligations) due  to  causes  beyond  its  reasonable  control,  including  earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, terrorism, war (whether or not  officially declared), cyber‐attacks (e.g., denial of service attacks), or the inability to obtain sufficient supplies, transportation, or  other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law,  regulation, judgment or decree.  Government Terms.  Bonterra provides the Bonterra Product, including related software and technology, for ultimate  federal government end use solely in accordance with the terms of this Agreement.  If Customer is an agency, department, or  other entity of any government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Bonterra  Product, or any related documentation of any kind, including technical data, software, and manuals, is restricted by the terms  of this Agreement.  All other use is prohibited and no rights than those provided in this Agreement are conferred. The Bonterra  Product was developed fully at private expense.  Interpretation.  For purposes hereof, “including” means “including without limitation”.  [Remainder of this page was intentionally left blank]     Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66       IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be effective as of the Effective Date.    CUSTOMER:      Bonterra Tech LLC        _______________________________       _______________________________  Signature       Signature    _______________________________       _______________________________  Name        Name    _______________________________       _______________________________  Title        Title    _______________________________       _______________________________  Date        Date    Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 CRO 12/29/2025 Ben CohenTravis Myren 1/12/2026 County Manager       1  PUBLIC ENTITY RIDER TO MASTER SUBSCRIPTION AND SERVICES AGREEMENT THIS RIDER (“Rider”) modifies the terms and conditions of Bonterra’s Master Subscription & Services Agreement located at http://www.bonterratech.com/legal/ (the “MSA”) with respect to the contract being entered into effective October 1, 2025, between Orange County (“Customer”) and Bonterra Tech LLC (“Bonterra”). Customer and Bonterra each may be referred to individually as a “Party” and collectively as the “Parties.” The Parties agree to modify the terms and conditions of the MSA as follows: A. Section 2.2 Late Payment. Section 2.2 is hereby modified as follows (additions are represented by underline and deletions are represented by strikethrough): “2.2 Late Payment. Bonterra may suspend access to the Bonterra Products if Customer is thirty (30) days past due for any amounts hereunder and does not cure such failure to pay within ten (10) days after receipt of notice of such past due amounts. Section 4.1. Confidentiality. Section 4.1 is hereby modified by adding the following sentence to the end of Section 4.1: “The parties acknowledge and agree Customer is a public sector agency subject to the provisions of the North Carolina Public Records Act, set forth at Chapter 132 of the North Carolina General Statutes and further acknowledge and agree that this Agreement and any record produced in relation to this Agreement that is in the possession of Customer may be subject to disclosure pursuant to such Public Records Act, irrespective of whether or not it is Confidential Information, and any such disclosure shall not be considered a breach of this Agreement. Bonterra agrees to indemnify and hold harmless Customer and its officers, employees, and agents from all costs, damages, and expenses incurred in connection with refusing to disclose any information.” B. Section 7.4. Excluded Liabilities. Section 7.4 is hereby modified as follows (additions are represented by underline and deletions are represented by strikethrough): “7.4 EXCLUDED LIABILITIES. NOTWITHSTANDING THE FOREGOING SECTIONS, LIABILITY IS NOT LIMITED FOR THE FOLLOWING: (A) EACH PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, (B) INFRINGEMENT OF THE OTHER PARTY’S INTELLECTUAL PROPERTY RIGHTS, (C) INTENTIONAL VIOLATION OF CONFIDENTIALITY, (D) UNPAID AMOUNTS OWED BY CUSTOMER, OR (E) BONTERRA’S LIABILITY FOR BONTERRA IP CLAIMS, OR (F) ANY MATTER FOR WHICH LIMITATION OF LIABILITY IS EXPRESSLY PROHIBITED BY APPLICABLE LAW (THE “EXCLUDED LIABILITIES”).” C. Section 8.1 Term. Section 8.1 is hereby modified as follows (additions are represented by underline and deletions are represented by strikethrough): “8.1 Term. The term of this Agreement will commence on the Effective Date and continue until terminated as set forth below. The initial term of each Order Form will begin on the Start Date of such Order Form and will continue for the subscription term set forth therein. Except as set forth in such Order Form, the term of such Order Form may be renewed by written amendment for one or more renewal terms equal to the length of the initial term of such Order Form or for a greater or lesser Term upon the mutual written agreement of the parties. If the agreement is not amended, this term shall expire on June 30, 2026.” Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66       2  D. Section 8.2 Termination. Section 8.2 is hereby modified by adding the following sentence to the end of Section 8.2: “In addition, in the event Customer – a public sector agency dependent upon receiving public funding for the performance of its obligations – (i) does not receive, (ii) is not appropriated, or (iii) otherwise experiences or is notified of a reduction in Customer’s funding, Customer shall have the option to terminate this Agreement and Order Form(s) solely on the basis of lack or reduction of funding on an annual basis; provided, that Customer’s written notice of termination on the basis of this sentence shall include appropriate documentation reasonably satisfactory to Bonterra demonstrating that funding has been or will be reduced or is no longer available for Customer to fulfill its obligations under this Agreement.” E. Section 9.2. Publicly. Section 9.2 is hereby modified as follows (additions are represented by underline and deletions are represented by strikethrough): “9.2 Publicity. Neither party may issue any press release regarding this Agreement without the other party’s prior written consent. Customer may include the Bonterra name and logo in lists of vendors in accordance with Bonterra’s standard guidelines. Customer agrees that Bonterra may identify Customer as a recipient of Bonterra Products and use Customer’s name and logo in sales presentations, marketing materials and press releases, upon prior written approval from Customer.” F. Section 9.7. Governing Law and Venue. Section 9.7 is hereby modified as follows (additions are represented by underline and deletions are represented by strikethrough): “9.7 Governing Law and Venue. This Agreement will be governed by the laws of the State of North Carolina, exclusive of its rules governing choice of law and conflict of laws. In the event of any dispute under this agreement, both parties agree to the exclusive jurisdiction of the courts of the State of North Carolina. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.” G. Section 9.10. Force Majeure. Section 9.10 is hereby modified as follows (additions are represented by underline and deletions are represented by strikethrough): “9.10 Force Majeure. Neither party will be deemed in breach hereunder for any cessation, interruption or delay in the performance of its obligations (excluding payment obligations, provided Bonterra is able to continue providing the Bonterra Products during the force majeure event) due to causes beyond its reasonable control, including earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, terrorism, war (whether or not officially declared), cyber-attacks (e.g., denial of service attacks), or the inability to obtain sufficient supplies, transportation, or other essential commodity or service required in the conduct of its business, or any change in or the adoption of any law, regulation, judgment or decree. Either party may terminate this Agreement without penalty if a force majeure event prevents either party from its performance obligations under the terms of this Agreement for a consecutive period of time exceeding ninety (90) or more days.” [Remainder of this page was intentionally left blank] Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66     [Public Entity Rider – Signature Page] IN WITNESS WHEREOF, the Parties hereto have executed this Rider and the attached Master Subscription and Services Agreement with the intent to be legally bound thereby, effective October 1, 2025. BONTERRA TECH LLC CUSTOMER By: By: Name: Name: Title: Title: Date: Date: Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 CRO Ben Cohen 12/29/2025 1/12/2026 Travis Myren County Manager Bonterra Order Q-215426 BONTERRA ORDER FORM Orange County Emergency Services (NC) Bonterra Tech LLC 131 W. Margaret Ln Suite 300 10801-2 N Mopac Expressway, Ste. 300 Hillsborough, North Carolina, 27278 Austin, Texas 78759 This Order Form (“Order”) is entered into and effective as of the last signature date (“Order Effective Date”) by and between the Customer named above and Bonterra Tech LLC. The Parties hereby agree as follows: TERMS & CONDITIONS A. AGREEMENT This Order is subject to the Bonterra Tech Online Master Subscription and Services Agreement (“Agreement”) found at https://www.bonterratech.com/legal, unless there is a version of the Agreement attached hereto, in which case such version shall control and govern. Capitalized terms not otherwise defined in this Order have the meaning ascribed to them in the Agreement. B. SERVICE DESCRIPTIONS The description(s) for the Services ordered in the Fee Tables below can be found at the following links: https://www.bonterratech.com/legal/product-terms-conditions If Services have been ordered, then the Services Statement of Work (SOW) is incorporated into this Order. C. INVOICING Fees listed under “SUBSCRIPTIONS & RECURRING SERVICES” are invoiced upon the execution of this Order, then on a(n) Annual basis thereafter. Fees Listed under “PROFESSIONAL SERVICES FEES” are invoiced either monthly based on time and material spent on such services (“T&M”), or one- half (50%) of the fees upon the execution of this Order and the other half upon Go-Live or ten (10) business days after the completion of such services, whichever occurs first (“50-50”). Invoices shall be paid pursuant to the terms of the Agreement. All prices are quoted in USD. D. SPECIAL TERMS AND CONDITIONS: None Fee Schedule Customer will pay the following amounts for the Services in accordance with the terms of the Agreement: Year 1 Subscriptions & Recurring Services: Product Product Description Start Date End Date Quantity Unit Price Net Total Impact Management Enterprise 10/1/2025 9/30/2026 22.00 $1,114.44 $24,517.68 Apricot Gold Support 10/1/2025 9/30/2026 1.00 $6,473.50 $6,473.50 Impact Management Enterprise 10/1/2025 9/30/2026 4.00 $1,114.44 $4,457.76 Year 1 Cost $35,448.94 Professional Service Fees: Product Product Description Start Date Billing Frequency Quantity Unit Price Net Total Services Cost $0.00 Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 Bonterra Order Q-215426 Total Contract Value* $35,448.94 *The fees stated herein do not include applicable taxes; any applicable taxes will be applied at the time of invoicing. This Order and terms herein are agreed to and accepted upon signature of Customer, or upon Customer’s remittance to Bonterra of a purchase order with the Quote/Order Number written above. \s1\ \s2\ Orange County Emergency Services (NC) Bonterra Tech LLC Name \n1\ Name \n2\ Title \t1\ Title \t2\ Date \d1\ Date \d2\ Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 CRO 12/29/2025 Ben Cohen 1/12/2026 Travis Myren County Manager SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. INSURER(S) AFFORDING COVERAGE INSURER F : INSURER E : INSURER D : INSURER C : INSURER B : INSURER A : NAIC # NAME:CONTACT (A/C, No):FAX E-MAILADDRESS: PRODUCER (A/C, No, Ext):PHONE INSURED REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. OTHER: (Per accident) (Ea accident) $ $ N / A SUBR WVD ADDL INSD THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $ $ $PROPERTY DAMAGE BODILY INJURY (Per accident) BODILY INJURY (Per person) COMBINED SINGLE LIMIT AUTOS ONLY AUTOSAUTOS ONLY NON-OWNED SCHEDULEDOWNED ANY AUTO AUTOMOBILE LIABILITY Y / N WORKERS COMPENSATION AND EMPLOYERS' LIABILITY OFFICER/MEMBER EXCLUDED? (Mandatory in NH) DESCRIPTION OF OPERATIONS below If yes, describe under ANY PROPRIETOR/PARTNER/EXECUTIVE $ $ $ E.L. DISEASE - POLICY LIMIT E.L. DISEASE - EA EMPLOYEE E.L. EACH ACCIDENT EROTH-STATUTEPER LIMITS(MM/DD/YYYY)POLICY EXP(MM/DD/YYYY)POLICY EFFPOLICY NUMBERTYPE OF INSURANCELTRINSR DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) EXCESS LIAB UMBRELLA LIAB $EACH OCCURRENCE $AGGREGATE $ OCCUR CLAIMS-MADE DED RETENTION $ $PRODUCTS - COMP/OP AGG $GENERAL AGGREGATE $PERSONAL & ADV INJURY $MED EXP (Any one person) $EACH OCCURRENCE DAMAGE TO RENTED $PREMISES (Ea occurrence) COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR GEN'L AGGREGATE LIMIT APPLIES PER: POLICY PRO-JECT LOC CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) CANCELLATION AUTHORIZED REPRESENTATIVE ACORD 25 (2016/03) © 1988-2015 ACORD CORPORATION. All rights reserved. CERTIFICATE HOLDER The ACORD name and logo are registered marks of ACORD HIRED AUTOS ONLY 8/21/2025 Marsh &McLennan Agency LLC Marsh &McLennan Ins.Agency LLC PO Box 85638 San Diego CA 92186 Leslie Wornath 800-321-4696 858-452-7530 Leslie.Wornath@MarshMMA.com License#:0H18131 American Guarantee and Liability Ins Co 26247 BONTELLC Zurich American Insurance Company 16535BonterraLLC 10801-2 N Mopac Expy Suite 300 Austin TX 78759 American Zurich Insurance Company 40142 Beazley Excess and Surplus Ins,Inc.17520 Crum &Forster Specialty Insurance Co 44520 Underwriters at Lloyd's London 55555 1158078664 B X 1,000,000 X 1,000,000 15,000 1,000,000 2,000,000 X Y CPO461167200 8/17/2025 8/17/2026 2,000,000 B 1,000,000 X X Y CPO461167200 8/17/2025 8/17/2026 A X X 15,000,000AUC4429649008/17/2025 8/17/2026 15,000,000 0 C XWC4611674008/17/2025 8/17/2026 1,000,000 1,000,000 1,000,000 D E F Cyber Tech E&O Excess Cyber Tech E&O Excess Cyber Tech E&O D3A64A250101 EOL292848 PCY5706225AA 8/17/2025 8/17/2025 8/17/2025 8/17/2026 8/17/2026 8/17/2026 $5,000,000 AGG $5,000,000 AGG $10,000,000 AGG Retro 3/28/05 Orange County Emergency Services (NC)is included as additional insured where required by written contract. Orange County Emergency Services (NC) 300 West Tryon Street;P.O.Box 8181 Hillsborough NC 27278-0000 Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 General Liability Supplemental Coverage Endorsement Technology This endorsement modifies insurance provided under the: Commercial General Liability Coverage Part The following changes apply to this Coverage Part. However, endorsements attached to this Coverage Part will supersede any provisions to the contrary in this General Liability Supplemental Coverage Endorsement. A.Broadened Named Insured 1.The following is added to Section II – Who Is An Insured: Any organization of yours, other than a partnership or joint venture, which is not shown in the Declarations, and over which you maintain an ownership interest of more than 50% of such organization as of the effective date of this Coverage Part, will qualify as a Named Insured. However, such organization will not qualify as a Named Insured under this provision if it: a.Is newly acquired or formed during the policy period; b.Is also an insured under another policy, other than a policy written to apply specifically in excess of this Coverage Part; or c.Would be an insured under another policy but for its termination or the exhaustion of its limits of insurance. Each such organization remains qualified as a Named Insured only while you maintain an ownership interest of more than 50% in the organization during the policy period. 2.The last paragraph of Section II – Who Is An Insured does not apply to this provision to the extent that such paragraph would conflict with this provision. B.Newly Acquired or Formed Organizations as Named Insureds 1.Paragraph 3. of Section II – Who Is An Insured is replaced by the following: 3.Any organization you newly acquire or form during the policy period, other than a partnership or joint venture, and over which you maintain an ownership interest of more than 50% of such organization, will qualify as a Named Insured if there is no other similar insurance available to that organization. However: a.Coverage under this provision is afforded only until the 180th day after you acquire or form the organization or the end of the policy period, whichever is earlier; b.Coverage A does not apply to "bodily injury" or "property damage" that occurred before you acquired or formed the organization; and c.Coverage B does not apply to "personal and advertising injury" arising out of an offense committed before you acquired or formed the organization. U-GL-1369-C TX (03/20) Page 1 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Bonterra LLC CPO461167200 08/17/202608/17/2025 Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 An additional premium will apply in accordance with our rules and rates in effect on the date you acquired or formed the organization. 2.The last paragraph of Section II – Who Is An Insured does not apply to this provision to the extent that such paragraph would conflict with this provision. C.Insured Status – Employees Paragraph 2.a.(1) of Section II – Who Is An Insured is replaced by the following: 2.Each of the following is also an insured: a.Your "volunteer workers" only while performing duties related to the conduct of your business, or your "employees", other than either your "executive officers" (if you are an organization other than a partnership, joint venture or limited liability company) or your managers (if you are a limited liability company), but only for acts within the scope of their employment by you or while performing duties related to the conduct of your business. However, none of these "employees" or "volunteer workers" are insureds for: (1)"Bodily injury" or "personal and advertising injury": (a)To you, to your partners or members (if you are a partnership or joint venture), to your members (if you are a limited liability company), to a co-"employee" while in the course of his or her employment or performing duties related to the conduct of your business, or to your other "volunteer workers" while performing duties related to the conduct of your business; (b)To the spouse, child, parent, brother or sister of that co-"employee" or "volunteer worker" as a consequence of Paragraph (1)(a) above; (c)For which there is any obligation to share damages with or repay someone else who must pay damages because of the injury described in Paragraphs (1)(a) or (b) above; or (d)Arising out of his or her providing or failing to provide professional health care services. However: Paragraphs (1)(a) and (1)(d) do not apply to your "employees" or "volunteer workers", who are not employed by you or volunteering for you as health care professionals, for "bodily injury" arising out of "Good Samaritan Acts" while the "employee" or "volunteer worker" is performing duties related to the conduct of your business. "Good Samaritan Acts" mean any assistance of a medical nature rendered or provided in an emergency situation for which no remuneration is demanded or received. Paragraphs (1)(a), (b) and (c) do not apply to any "employee" designated as a supervisor or higher in rank, with respect to "bodily injury" to co-"employees". As used in this provision, "employees" designated as a supervisor or higher in rank means only "employees" who are authorized by you to exercise direct or indirect supervision or control over "employees" or "volunteer workers" and the manner in which work is performed. D.Additional Insureds – Lessees of Premises 1.Section II – Who Is An Insured is amended to include as an additional insured any person(s) or organization(s) who leases or rents a part of the premises you own or manage who you are required to add as an additional insured on this policy under a written contract or written agreement, but only with respect to liability arising out of your ownership, maintenance or repair of that part of the premises which is not reserved for the exclusive use or occupancy of such person or organization or any other tenant or lessee. This provision does not apply after the person or organization ceases to lease or rent premises from you. However, the insurance afforded to such additional insured: a.Only applies to the extent permitted by law; and b.Will not be broader than that which you are required by the written contract or written agreement to provide for such additional insured. U-GL-1369-C TX (03/20) Page 2 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 2.With respect to the insurance afforded to the additional insureds under this endorsement, the following is added to Section III – Limits Of Insurance: The most we will pay on behalf of the additional insured is the amount of insurance: a.Required by the written contract or written agreement referenced in Subparagraph D.1. above (of this endorsement); or b.Available under the applicable Limits of Insurance shown in the Declarations, whichever is less. This Paragraph D. shall not increase the applicable Limits of Insurance shown in the Declarations. E.Additional Insured – Vendors 1.The following change applies if this Coverage Part provides insurance to you for "bodily injury" and "property damage" included in the "products-completed operations hazard": Section II – Who Is An Insured is amended to include as an additional insured any person or organization (referred to throughout this Paragraph E. as vendor) who you have agreed in a written contract or written agreement, prior to loss, to name as an additional insured, but only with respect to "bodily injury" or "property damage" arising out of "your products" which are distributed or sold in the regular course of the vendor's business: However, the insurance afforded to such vendor: a.Only applies to the extent permitted by law; and b.Will not be broader than that which you are required by the written contract or written agreement to provide for such additional insured. 2.With respect to the insurance afforded to these vendors, the following additional exclusions apply: a.The insurance afforded the vendor does not apply to: (1)"Bodily injury" or "property damage" for which the vendor is obligated to pay damages by reason of the assumption of liability in a contract or agreement. This exclusion does not apply to liability for damages that the vendor would have in the absence of the contract or agreement; (2)Any express warranty unauthorized by you; (3)Any physical or chemical change in the product made intentionally by the vendor; (4)Repackaging, except when unpacked solely for the purpose of inspection, demonstration, testing, or the substitution of parts under instructions from the manufacturer, and then repackaged in the original container; (5)Any failure to make such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products; (6)Demonstration, installation, servicing or repair operations, except such operations performed at the vendor's premises in connection with the sale of the product; (7)Products which, after distribution or sale by you, have been labeled or relabeled or used as a container, part or ingredient of any other thing or substance by or for the vendor; or (8)"Bodily injury" or "property damage" arising out of the sole negligence of the vendor for its own acts or omissions or those of its employees or anyone else acting on its behalf. However, this exclusion does not apply to: (a)The exceptions contained in Subparagraphs (4) or (6); or (b)Such inspections, adjustments, tests or servicing as the vendor has agreed to make or normally undertakes to make in the usual course of business, in connection with the distribution or sale of the products. U-GL-1369-C TX (03/20) Page 3 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 b.This insurance does not apply to any insured person or organization, from whom you have acquired such products, or any ingredient, part or container, entering into, accompanying or containing such products. c.This insurance does not apply to any of "your products" for which coverage is excluded under this Coverage Part. 3.With respect to the insurance afforded to the vendor under this endorsement, the following is added to Section III – Limits Of Insurance: The most we will pay on behalf of the vendor is the amount of insurance: a.Required by the written contract or written agreement referenced in Subparagraph E.1. above (of this endorsement); or b.Available under the applicable Limits of Insurance shown in the Declarations, whichever is less. This Paragraph E. shall not increase the applicable Limits of Insurance shown in the Declarations. F.Additional Insured – Managers, Lessors or Governmental Entity 1.Section II – Who Is An Insured is amended to include as an additional insured any person or organization who is a manager, lessor or governmental entity who you are required to add as an additional insured on this policy under a written contract, written agreement or permit, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by: a.Your acts or omissions; or b. The acts or omission of those acting on your behalf; and resulting directly from: a.Operations performed by you or on your behalf for which the state or political subdivision has issued a permit; b.Ownership, maintenance, occupancy or use of premises by you; or c.Maintenance, operation or use by you of equipment leased to you by such person or organization. However, the insurance afforded to such additional insured: a.Only applies to the extent permitted by law; and b.Will not be broader than that which you are required by the written contract or written agreement to provide for such additional insured. 2.This provision does not apply: a.Unless the written contract or written agreement has been executed, or the permit has been issued, prior to the "bodily injury", "property damage" or offense that caused "personal and advertising injury"; b.To any person or organization included as an insured under Paragraph 3. of Section II – Who Is An Insured; c.To any lessor of equipment if the "occurrence" or offense takes place after the equipment lease expires; d.To any: (1)Owners or other interests from whom land has been leased by you; or (2)Managers or lessors of premises, if: (a)The "occurrence" or offense takes place after the expiration of the lease or you cease to be a tenant in that premises; (b)The "bodily injury", "property damage" or "personal and advertising injury" arises out of the structural alterations, new construction or demolition operations performed by or on behalf of the manager or lessor; or (c)The premises are excluded under this Coverage Part. U-GL-1369-C TX (03/20) Page 4 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 3.With respect to the insurance afforded to the additional insureds under this endorsement, the following is added to Section III – Limits Of Insurance: The most we will pay on behalf of the additional insured is the amount of insurance: a.Required by the written contract or written agreement referenced in Subparagraph F.1. above (of this endorsement); or b.Available under the applicable Limits of Insurance shown in the Declarations, whichever is less. This Paragraph F. shall not increase the applicable Limits of Insurance shown in the Declarations. G.Damage to Premises Rented or Occupied by You 1.The last paragraph under Paragraph 2. Exclusions of Section I – Coverage A – Bodily Injury And Property Damage Liability is replaced by the following: Exclusions c. through n. do not apply to damage by "specific perils" to premises while rented to you or temporarily occupied by you with permission of the owner. A separate Damage To Premises Rented To You Limit of Insurance applies to this coverage as described in Section III – Limits Of Insurance. 2.Paragraph 6. of Section III – Limits Of Insurance is replaced by the following: 6.Subject to Paragraph 5. above, the Damage To Premises Rented To You Limit is the most we will pay under Coverage A for damages because of "property damage" to any one premises while rented to you, or in the case of damage by one or more "specific perils" to any one premises, while rented to you or temporarily occupied by you with permission of the owner. H.Broadened Contractual Liability The "insured contract" definition under the Definitions Section is replaced by the following: "Insured contract" means: a.A contract for a lease of premises. However, that portion of the contract for a lease of premises that indemnifies any person or organization for damage by "specific perils" to premises while rented to you or temporarily occupied by you with permission of the owner is not an "insured contract"; b.A sidetrack agreement; c.Any easement or license agreement; d.An obligation, as required by ordinance, to indemnify a municipality, except in connection with work for a municipality; e.An elevator maintenance agreement; f.That part of any other contract or agreement pertaining to your business (including an indemnification of a municipality in connection with work performed for a municipality) under which you assume the tort liability of another party to pay for "bodily injury", "property damage", or "personal and advertising injury" arising out of the offenses of false arrest, detention or imprisonment, to a third person or organization. Tort liability means a liability that would be imposed by law in the absence of any contract or agreement. Paragraph f. does not include that part of any contract or agreement: (1)That indemnifies an architect, engineer or surveyor for injury or damage arising out of: (a)Preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings and specifications; or (b)Giving directions or instructions, or failing to give them, if that is the primary cause of the injury or damage; or (2)Under which the insured, if an architect, engineer or surveyor, assumes liability for an injury or damage arising out of the insured's rendering or failure to render professional services, including those listed in Paragraph (1) above and supervisory, inspection, architectural or engineering activities. U-GL-1369-C TX (03/20) Page 5 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 I.Definition – Specific Perils The following definition is added to the Definitions Section: "Specific perils" means: a.Fire; b.Lightning; c.Explosion; d.Windstorm or hail; e.Smoke; f.Aircraft or vehicles; g.Vandalism; h.Weight of snow, ice or sleet; i.Leakage from fire extinguishing equipment, including sprinklers; or j.Accidental discharge or leakage of water or steam from any part of a system or appliance containing water or steam. J.Limited Contractual Liability Coverage – Personal and Advertising Injury 1.Exclusion e. of Section I – Coverage B – Personal And Advertising Injury Liability is replaced by the following: 2.Exclusions This insurance does not apply to: e.Contractual Liability "Personal and advertising injury" for which the insured has assumed liability in a contract or agreement. This exclusion does not apply to: (1)Liability for damages that the insured would have in the absence of the contract or agreement; or (2)Liability for "personal and advertising injury" if: (a)The "personal and advertising injury" arises out of the offenses of false arrest, detention or imprisonment; (b)The liability pertains to your business and is assumed in a written contract or written agreement in which you assume the tort liability of another. Tort liability means a liability that would be imposed by law in the absence of any contract or agreement; and (c)The "personal and advertising injury" occurs subsequent to the execution of the written contract or written agreement. Solely for purposes of liability so assumed in such written contract or written agreement, reasonable attorney fees and necessary litigation expenses incurred by or for a party other than an insured are deemed to be damages because of "personal and advertising injury" described in Paragraph (a) above, provided: (i)Liability to such party for, or for the cost of, that party's defense has also been assumed in the same written contract or written agreement; and (ii)Such attorney fees and litigation expenses are for defense of that party against a civil or alternative dispute resolution proceeding in which damages to which this insurance applies are alleged. 2.Paragraph 2.d. of Section I – Supplementary Payments – Coverages A and B is replaced by the following: d.The allegations in the "suit" and the information we know about the "occurrence" or offense are such that no conflict appears to exist between the interests of the insured and the interests of the indemnitee; U-GL-1369-C TX (03/20) Page 6 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 (1) 3.The following is added to the paragraph directly following Paragraph 2.f. of Section I – Supplementary Payments – Coverages A and B: Notwithstanding the provisions of Paragraph 2.e.(2) of Section I – Coverage B – Personal And Advertising Injury Liability, such payments will not be deemed to be damages for "personal and advertising injury" and will not reduce the limits of insurance. K.Internet and Multimedia Services Exclusion j. of Section I – Coverage B – Personal And Advertising Injury Liability is replaced by the following: 2.Exclusions This insurance does not apply to: j.Insureds In Media And Internet Type Businesses "Personal and advertising injury" committed by an insured whose business is: Advertising, broadcasting, publishing or telecasting; (2)Designing or determining content of websites for others; or (3)An Internet search, access, content or service provider; and arising out of goods, products or services provided by any insured to others. However, this exclusion does not apply to Paragraphs 14.a., b. and c. of "personal and advertising injury" under the Definitions Section. For the purposes of this exclusion, the placing of frames, borders or links, or advertising, for you or others anywhere on the Internet, is not by itself, considered the business of advertising, broadcasting, publishing or telecasting. L.Supplementary Payments The following changes apply to Supplementary Payments – Coverages A and B: Paragraphs 1.b. and 1.d. are replaced by the following: b.Up to $2,500 for the cost of bail bonds required because of accidents or traffic law violations arising out of the use of any vehicle to which the Bodily Injury Liability Coverage applies. We do not have to furnish these bonds. d.All reasonable expenses incurred by the insured at our request to assist us in the investigation or defense of the claim or "suit", including actual loss of earnings up to $500 a day because of time off from work. M.Broadened Property Damage 1.Property Damage to Contents of Premises Rented Short-Term The paragraph directly following Paragraph (6) in Exclusion j. of Section I – Coverage A – Bodily Injury And Property Damage Liability is replaced by the following: Paragraphs (1), (3) and (4) of this exclusion do not apply to "property damage" to premises (other than damage by "specific perils"), including "property damage" to the contents of such premises, rented to you under a rental agreement for a period of 14 or fewer consecutive days. A separate Limit of Insurance applies to Damage to Premises Rented to You as described in Section III – Limits Of Insurance. 2.Elevator Property Damage a.The following is added to Exclusion j. of Section I – Coverage A – Bodily Injury And Property Damage Liability: Paragraphs (3) and (4) of this exclusion do not apply to "property damage" arising out of the use of an elevator at premises you own, rent or occupy. U-GL-1369-C TX (03/20) Page 7 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 b.The following is added to Section III – Limits Of Insurance: Subject to Paragraph 5. above, the most we will pay under Coverage A for damages because of "property damage" to property loaned to you or personal property in the care, custody or control of the insured arising out of the use of an elevator at premises you own, rent or occupy is $25,000 per "occurrence". 3.Property Damage to Borrowed Equipment a.The following is added to Exclusion j. of Section I – Coverage A – Bodily Injury And Property Damage Liability: Paragraph (4) of this exclusion does not apply to "property damage" to equipment you borrow from others at a jobsite. b.The following is added to Section III – Limits Of Insurance: Subject to Paragraph 5. above, the most we will pay under Coverage A for damages because of "property damage" to equipment you borrow from others is $25,000 per "occurrence". N.Expected or Intended Injury or Damage Exclusion a. of Section I – Coverage A – Bodily Injury And Property Damage Liability is replaced by the following: a.Expected Or Intended Injury Or Damage "Bodily injury" or "property damage" expected or intended from the standpoint of the insured. This exclusion does not apply to "bodily injury" or "property damage" resulting from the use of reasonable force to protect persons or property. O.Definitions – Bodily Injury The "bodily injury" definition under the Definitions Section is replaced by the following: "Bodily injury" means bodily injury, sickness or disease sustained by a person, including mental anguish, mental injury, shock, fright or death sustained by that person which results from that bodily injury, sickness or disease. P.Electronic Data Exclusion p. of Section I – Coverage A – Bodily Injury And Property Damage Liability is replaced by the following: p.Electronic Data Damages arising out of the loss of, loss of use of, damage to, corruption of, inability to access or inability to manipulate electronic data. However, this exclusion does not apply to liability for damages because of "bodily injury" or physical injury to tangible property including all resulting loss of use of that property. As used in this exclusion, electronic data means information, facts or programs stored as or on, created or used on, or transmitted to or from computer software (including systems and applications software), hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices or any other media which are used with electronically controlled equipment. Q.Insured Status – Amateur Athletic Participants Section II – Who Is An Insured is amended to include as an insured any person you sponsor while participating in amateur athletic activities. However, no such person is an insured for: a."Bodily injury" to: (1)Your "employee", "volunteer worker" or any person you sponsor while participating in such amateur athletic activities; or (2)You, any partner or member (if you are a partnership or joint venture), or any member (if you are a limited liability company) while participating in such amateur athletic activities; or b."Property damage" to property owned by, occupied or used by, rented to, in the care, custody or control of, or over which the physical control is being exercised for any purpose by: (1)Your "employee", "volunteer worker" or any person you sponsor; or U-GL-1369-C TX (03/20) Page 8 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 (2)You, any partner or member (if you are a partnership or joint venture), or any member (if you are a limited liability company). R.Non-Owned Aircraft, Auto and Watercraft Exclusion g. of Section I – Coverage A – Bodily Injury And Property Damage Liability is replaced by the following: g.Aircraft, Auto Or Watercraft "Bodily injury" or "property damage" arising out of the ownership, maintenance, use or entrustment to others of any aircraft, "auto" or watercraft owned or operated by or rented or loaned to any insured. Use includes operation and "loading or unloading". This exclusion applies even if the claims against any insured allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by that insured, if the "occurrence" which caused the "bodily injury" or "property damage" involved the ownership, maintenance, use or entrustment to others of any aircraft, "auto" or watercraft that is owned or operated by or rented or loaned to any insured. This exclusion does not apply to: (1)A watercraft while ashore on premises you own or rent; (2)A watercraft you do not own that is: (a)Less than 51 feet long; and (b)Not being used to carry persons for a charge; (3)Parking an "auto" on, or on the ways next to, premises you own or rent, provided the "auto" is not owned by or rented or loaned to you or the insured; (4)Liability assumed under any "insured contract" for the ownership, maintenance or use of aircraft or watercraft; (5)An aircraft that is hired or chartered by you or loaned to you, with a paid and licensed crew, and is not owned in whole or in part by an insured; or (6)"Bodily injury" or "property damage" arising out of: (a)The operation of machinery or equipment that is attached to, or part of, a land vehicle that would qualify under the definition of "mobile equipment" if it were not subject to a compulsory or financial responsibility law or other motor vehicle insurance law where it is licensed or principally garaged; or (b)The operation of any of the machinery or equipment listed in Paragraph f.(2) or f.(3) of the definition of "mobile equipment". S.Definitions – Leased Worker, Temporary Worker and Labor Leasing Firm 1.The "leased worker" and "temporary worker" definitions under the Definitions Section are replaced by the following: "Leased worker" means a person leased to you by a "labor leasing firm" under a written agreement between you and the "labor leasing firm", to perform duties related to the conduct of your business. "Leased worker" does not include a "temporary worker". "Temporary worker" means a person who is furnished to you to support or supplement your work force during "employee" absences, temporary skill shortages, upturns or downturns in business or to meet seasonal or short-term workload conditions. "Temporary worker" does not include a "leased worker". 2.The following definition is added to the Definitions Section: "Labor leasing firm" means any person or organization who hires out workers to others, including any: a.Employment agency, contractor or services; b.Professional employer organization; or c.Temporary help service. U-GL-1369-C TX (03/20) Page 9 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 T.Definition – Mobile Equipment Definition 12. in Section V – Definitions is replaced by the following: 12."Mobile equipment" means any of the following types of land vehicles, including any attached machinery or equipment: a.Bulldozers, farm machinery, forklifts and other vehicles designed for use principally off public roads; b.Vehicles maintained for use solely on or next to premises you own or rent; c.Vehicles that travel on crawler treads; d.Vehicles, whether self-propelled or not, maintained primarily to provide mobility to permanently mounted: (1)Power cranes, shovels, loaders, diggers or drills; or (2)Road construction or resurfacing equipment such as graders, scrapers or rollers; e.Vehicles not described in Paragraph a., b., c., or d. above that are not self-propelled and are maintained primarily to provide mobility to permanently attached equipment of the following types: (1)Air compressors, pumps and generators, including spraying, welding, building cleaning, geophysical exploration, lighting and well servicing equipment; or (2)Cherry pickers and similar devices used to raise or lower workers; f.Vehicles not described in Paragraph a., b., c. or d. above maintained primarily for purposes other than the transportation of persons or cargo. However, self-propelled vehicles with the following types of permanently attached equipment, exceeding a combined gross vehicle weight of 1000 pounds, are not "mobile equipment" but will be considered "autos": (1)Equipment designed primarily for: (a)Snow removal; (b)Road maintenance, but not construction or resurfacing; or (c)Street cleaning; (2)Cherry pickers and similar devices mounted on automobile or truck chassis and used to raise or lower workers; and (3)Air compressors, pumps and generators, including spraying, welding, building cleaning, geophysical exploration, lighting and well servicing equipment. However, "mobile equipment" does not include any land vehicles that are subject to a compulsory or financial responsibility law or other motor vehicle insurance law in the state where it is license or principally garaged. Land vehicles subject to a compulsory or financial responsibility law or other motor vehicle insurance law are considered "autos". U.Definitions – Your Product and Your Work The "your product" and "your work" definitions under the Definitions Section are replaced by the following: "Your product": a.Means: (1)Any goods or products, other than real property, manufactured, sold, handled, distributed or disposed of by: (a)You; (b)Others trading under your name; or (c)A person or organization whose business or assets you have acquired; and (2)Containers (other than vehicles), materials, parts or equipment furnished in connection with such goods or products. b.Includes: U-GL-1369-C TX (03/20) Page 10 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 (1)Warranties or representations made at any time with respect to the fitness, quality, durability, performance, use, handling, maintenance, operation or safety of "your product"; and (2)The providing of or failure to provide warnings or instructions. c.Does not include vending machines or other property rented to or located for the use of others but not sold. "Your work": a.Means: (1)Work, services or operations performed by you or on your behalf; and (2)Materials, parts or equipment furnished in connection with such work, services or operations. b.Includes: (1)Warranties or representations made at any time with respect to the fitness, quality, durability, performance, use, handling, maintenance, operation or safety of "your work"; and (2)The providing of or failure to provide warnings or instructions. V.Duties in the Event of Occurrence, Offense, Claim or Suit Condition The following paragraphs are added to Paragraph 2. Duties In The Event Of Occurrence, Offense, Claim Or Suit of Section IV – Commercial General Liability Conditions: Notice of an "occurrence" or of an offense which may result in a claim under this insurance or notice of a claim or "suit" shall be given to us as soon as practicable after knowledge of the "occurrence", offense, claim or "suit" has been reported to any insured listed under Paragraph 1. of Section II – Who Is An Insured or an "employee" authorized by you to give or receive such notice. Knowledge by other "employees" of an "occurrence", offense, claim or "suit" does not imply that you also have such knowledge. In the event that an insured reports an "occurrence" to the workers compensation carrier of the Named Insured and this "occurrence" later develops into a General Liability claim, covered by this Coverage Part, the insured's failure to report such "occurrence" to us at the time of the "occurrence" shall not be deemed to be a violation of this Condition. You must, however, give us notice as soon as practicable after being made aware that the particular claim is a General Liability rather than a Workers Compensation claim. W.Other Insurance Condition Paragraphs 4.a. and 4.b.(1) of the Other Insurance Condition of Section IV – Commercial General Liability Conditions are replaced by the following: 4.Other Insurance If other valid and collectible insurance is available to the insured for a loss we cover under Coverages A or B of this Coverage Part, our obligations are limited as follows: a.Primary Insurance This insurance is primary except when Paragraph b. below applies. If this insurance is primary, our obligations are not affected unless any of the other insurance is also primary. Then, we will share with all that other insurance by the method described in Paragraph c. below. However, this insurance is primary to and will not seek contribution from any other insurance available to an additional insured provided that: (1)The additional insured is a Named Insured under such other insurance; and (2)You are required by written contract or written agreement that this insurance be primary and not seek contribution from any other insurance available to the additional insured. Other insurance includes any type of self insurance or other mechanism by which an insured arranges for funding of its legal liabilities. b.Excess Insurance (1)This insurance is excess over: U-GL-1369-C TX (03/20) Page 11 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 (a)Any of the other insurance, whether primary, excess, contingent or on any other basis: (i)That is property insurance, Builder's Risk, Installation Risk or similar coverage for "your work"; (ii)That is property insurance purchased by you (including any deductible or self insurance portion thereof) to cover premises rented to you or temporarily occupied by you with permission of the owner; (iii)That is insurance purchased by you (including any deductible or self insurance portion thereof) to cover your liability as a tenant for "property damage" to premises rented to you or temporarily occupied by you with permission of the owner; (iv)If the loss arises out of the maintenance or use of aircraft, "autos" or watercraft to the extent not subject to Exclusion g. of Section I – Coverage A – Bodily Injury And Property Damage Liability; or (v)That is property insurance (including any deductible or self insurance portion thereof) purchased by you to cover damage to: Equipment you borrow from others; or Property loaned to you or personal property in the care, custody or control of the insured arising out of the use of an elevator at premises you own, rent or occupy. (b)Any other primary insurance (including any deductible or self insurance portion thereof) available to the insured covering liability for damages arising out of the premises, operations, products, work or services for which the insured has been granted additional insured status either by policy provision or attachment of any endorsement. Other primary insurance includes any type of self insurance or other mechanism by which an insured arranges for funding of its legal liabilities. (c)Any of the other insurance, whether primary, excess, contingent or on any other basis, available to an additional insured, in which the additional insured on our policy is also covered as an additional insured on another policy providing coverage for the same "occurrence", claim or "suit". This provision does not apply to any policy in which the additional insured is a Named Insured on such other policy and where our policy is required by written contract or written agreement to provide coverage to the additional insured on a primary and non-contributory basis. X.Unintentional Failure to Disclose All Hazards Paragraph 6. Representations of Section IV – Commercial General Liability Conditions is replaced by the following: 6.Representations By accepting this policy, you agree: a.The statements in the Declarations are accurate and complete; b.Those statements are based upon representations you made to us; and c.We have issued this policy in reliance upon your representations. Coverage will continue to apply if you unintentionally: a.Fail to disclose all hazards existing at the inception of this policy; or b.Make an error, omission or improper description of premises or other statement of information stated in this policy. You must notify us as soon as possible after the discovery of any hazards or any other information that was not provided to us prior to inception of this Coverage Part. Y.Waiver of Right of Subrogation Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV – Commercial General Liability Conditions is replaced by the following: 8.Transfer Of Rights Of Recovery Against Others To Us U-GL-1369-C TX (03/20) Page 12 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66 a.If the insured has rights to recover all or part of any payment we have made under this Coverage Part, those rights are transferred to us. The insured must do nothing after loss to impair them. At our request, the insured will bring "suit" or transfer those rights to us and help us enforce them. b.If the insured waives its right to recover payments for injury or damage from another person or organization in a written contract executed prior to a loss, we waive any right of recovery we may have against such person or organization because of any payment we have made under this Coverage Part. The written contract will be considered executed when the insured's performance begins, or when it is signed, whichever happens first. This waiver of rights shall not be construed to be a waiver with respect to any other operations in which the insured has no contractual interest. Z.Liberalization Condition The following condition is added to Section IV – Commercial General Liability Conditions: Liberalization Clause If we revise this Coverage Part to broaden coverage without an additional premium charge, your policy will automatically provide the additional coverage as of the day the revision is effective in the state shown in the mailing address of your policy. All other terms, conditions, provisions and exclusions of this policy remain the same. U-GL-1369-C TX (03/20) Page 13 of 13 Includes copyrighted material of Insurance Services Office, Inc., with its permission. Docusign Envelope ID: 53502A32-2113-4B4F-A111-EFACA6273E66