HomeMy WebLinkAboutOTHER-2025-085-Approval of a Two-Year Contract with Granicus, LLC for the Visitors Bureau Website Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
[Departmental Use Only]
TITLE Granicus
FY 26, 27
NORTH CAROLINA
SERVICES AGREEMENT NO RFP/RFQ
ORANGE COUNTY
This Services Agreement (hereinafter "Agreement") , made and entered into this fourth day
of August, 2025 , ("Effective Date") by and between Orange County, North Carolina a political
subdivision of the State of North Carolina (hereinafter, the " County") and Granicus , (hereinafter,
the " Provider" ) .
WITNESSETH :
That the County and Provider, for the consideration herein named , do hereby agree as follows :
1 . Services
a . Scope of Work .
i) This Agreement is for services to be rendered by Provider to County with respect
to (insert type of project) : Services set forth in Provider ' s Proposal Q-458884
incorporated herein .
ii) By executing this Agreement, the Provider represents and agrees that Provider is
qualified to perform and fully capable of performing and providing the services
required or necessary under this Agreement in a fully competent, professional and
timely manner.
iii) Time is of the essence with respect to this Agreement .
iv) The services to be performed under this Agreement consist of Basic Services , as
described and designated in Section 3 hereof. Compensation to the Provider for
Basic Services under this Agreement shall be as set forth herein.
2 . Responsibilities of the Provider
a . Services to be provided . The Provider shall provide the County with all services required
in Section 3 to satisfactorily complete the Project within the time limitations set forth
herein and in accordance with the professional standards .
b . Standard of Care .
i) The Provider shall exercise reasonable care and diligence in performing services
under this Agreement in accordance with the generally accepted standards of this
type of Provider practice throughout the United States and in accordance with
applicable federal , state and local laws and regulations applicable to the
performance of these services . Provider is solely responsible for the professional
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quality, accuracy and timely completion and submission of all work related to the
Basic Services .
ii) Provider shall be responsible for all errors or omissions of its agents , contractors ,
employees , or assigns in the performance of the Agreement . Provider shall correct
any and all errors , omissions , discrepancies , ambiguities , mistakes or conflicts at
no additional cost to the County .
iii) The Provider shall not, except as otherwise provided for in this Agreement,
subcontract the performance of any work under this Agreement without prior
written permission of the County . No permission for subcontracting shall create ,
between the County and the subcontractor, any contract or any other relationship .
iv) Provider is an independent contractor of County . Any and all employees of the
Provider engaged by the Provider in the performance of any work or services
required of the Provider under this Agreement, shall be considered employees or
agents of the Provider only and not of the County, and any and all claims that may
or might arise under any workers compensation or other law or contract on behalf
of said employees while so engaged shall be the sole obligation and responsibility
of the Provider.
v) If activities related to the performance of this Agreement require specific licenses,
certifications , or related credentials Provider represents that it or its employees ,
agents and subcontractors engaged in such activities possess such licenses ,
certifications , or credentials and that such licenses certifications , or credentials are
current , active, and not in a state of suspension or revocation .
vi ) Should any documents , exhibits , or addenda be attached to this Agreement, the
terms of this Agreement shall have priority in any conflict with or among the terms
of such referenced documents , exhibits , or addenda .
vii) Should this Agreement involve project designs , the construction or creation of
which is to be bid out or fulfilled by other contractors , and bidding or negotiation
with contractors produce prices which, when added to the other elements of the
approved total project cost , produce a cost that is in excess of the approved total
project cost, the Provider shall participate with the County in negotiation and design
adjustments to the extent such are necessary to obtain prices within the approved
total project cost . All activity of the Provider with respect to these matters shall
constitute Basic Services and shall be performed by the Provider without additional
compensation . If negotiation and design adjustments fail to bring costs within the
total project cost the County may reject all bids and Provider will redesign or reduce
portions of the project in an effort to reduce the bid prices to within the total project
cost and rebid the project . One such redesign is included within Basic Services . If
this second letting for bids does not produce bids that are within the approved total
project cost initially or after negotiations with the contractor the cost is not reduced
to an amount within the total project cost, the Provider is not obligated to engage
in further redesign .
3 . Basic Services
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a . Basic Services . The Services to be rendered pursuant to this Agreement are as follows
(fully describe services to be provided) : Services set forth in Provider ' s Proposal Q-
458884 incorporated herein . See Exhibit 1
4 . Duration of Services
a . Term . The term of this Agreement shall be from 7 . 1 . 2025 to 6 . 30 . 2027 .
b . Scheduling of Services .
i) The Provider shall schedule and perform its activities in a timely manner.
ii) The Commencement Date for the Provider's Basic Services shall be 07/01 /2025 .
5 . Compensation
a. Compensation for Basic Services . Compensation for Basic Services shall include all
compensation due the Provider from the County for all services satisfactorily (as
determined by the County) performed pursuant to this Agreement . The maximum amount
payable for Basic Services shall not exceed One Hundred Two Thousand Seven Hundred
Sixty One and 37/ 100 Dollars ($ 102 , 761 . 37) . Payment for Basic Services shall become
due and payable within thirty (30) days of Provider properly invoicing County as set forth
in Provider ' s documentation attached Q458884 . Payment shall be subject to provisions
of Section 5 (b) .
b . Disputes . In the event the amount stated on an invoice is disputed by the County, the
County may withhold payment of all or a portion of the amount stated on an invoice until
the parties resolve the dispute .
c . Additional Services . County shall not be responsible for costs related to any services in
addition to the Basic Services performed by Provider unless County requests such
additional services in writing and such additional services are evidenced by a written
amendment to this Agreement.
6 . Responsibilities of the County
a . Cooperation and Coordination. The County has designated (Laurie Paolicelli) to act as
the County's representative with respect to the Project who shall have the authority to
render decisions within guidelines established by the County Manager or the County
Board of Commissioners and who shall be available during working hours as often as may
be reasonably required to render decisions and to furnish information .
7. Insurance
a . General Requirements . Provider shall obtain, at its sole expense, Commercial General
Liability Insurance, Automobile Insurance, Workers ' Compensation Insurance , and any
additional insurance as may be required by County ' s Risk Manager as such insurance
requirements are described in the Orange County Risk Transfer Policy and Orange
County Minimum Insurance Coverage Requirements (each document is incorporated
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herein by reference and may be viewed at
http ://www . orangecountync . gov/departments/"" purchasing division/contracts php) . If
County ' s Risk Manager determines additional insurance coverage is required such
additional insurance shall consist of N/A (if no additional insurance required mark N/A
as being not applicable) . Provider shall not commence work until such insurance is in
effect and certification thereof has been received by the County' s Risk Manager,
8 . Indemnity
a . Indemnity . Provider will defend County from and against all losses , liabilities , damages
and expenses arising from any claim or suit by a third party unaffiliated with either Party
to this Agreement ("Claims ") and shall pay all losses , damages, liabilities , settlements ,
judgments, awards , interest, civil penalties , and reasonable expenses (collectively,
"Losses , " and including reasonable attorneys ' fees and court costs) , to the extent arising
out of any Claims that Provider products and services infringe a valid U . S . copyright or
U . S . patent issued as of the date of this Agreement . In the event of such a Claim, if Provider
determines that this Agreement is likely affected, or if the solution is determined in a final ,
nonappealable judgment by a court of competent jurisdiction, to infringe a valid U . S .
copyright or U . S . patent, Provider will , in its discretion : (i) replace the affected Provider
products and services ; (ii) modify the affected Provider products and services to render it
non-infringing; or (iii) terminate this Agreement with respect to the affected solution and
refund to County any prepaid fees for the then-remaining or unexpired portion of the
Agreement terns . Notwithstanding the foregoing, Provider will have no obligation to
indemnify, defend , or hold County harmless from any Claim to the extent it is based upon : I
(i) a modification to any solution by County (or by anyone under County ' s direction or j
control or using logins or passwords assigned to County) ; (ii) a modification made by
Provider pursuant to County ' s required instructions or specifications or in reliance on
materials or information provided by County ; or (iii ) County ' s use (or use by anyone under
County ' s direction or control or using logins or passwords assigned to County) of any
Provider products and services other than in accordance with this Agreement . This Section
sets forth County ' s sole and exclusive remedy, and Provider ' s entire liability, for any
Claim that the Provider products and services or any other materials provided by Provider
violate or infringe upon the rights of any third party .
b . With regard to any Claim subject to indemnification pursuant to this Section : (i) the Party
seeking indemnification shall promptly notify the indemnifying Party upon becoming
aware of the Claim; (ii ) the indemnifying Party shall promptly assume sole defense and
control of such Claim upon becoming aware thereof, and (iii) the indemnified Party shall
reasonably cooperate with the indemnifying Party regarding such Claim . Nevertheless , the
indemnified Party may reasonably participate in such defense , at its expense , with counsel
of its choice , but shall not settle any such Claim without the indemnifying Party ' s prior
written consent. The indemnifying Party shall not settle or compromise any Claim in any
manner that imposes any obligations upon the indemnified Party without the prior written
consent of the indemnified Party
9. Amendments to the Agreement
a . Changes in Basic Services . Changes in the Basic Services and entitlement to additional
compensation or a change in duration of this Agreement shall be made by a written
Amendment to this Agreement executed by the County and the Provider . The Provider
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shall proceed to perform the Services required by the Amendment only after receiving a
fully executed Amendment from the County.
10 . Termination
a . Termination for Convenience of the County . This Agreement may be terminated without
cause by the County and for its convenience upon ninety (90) days ' prior written notice to
the Provider.
b . Other Termination. The Provider may terminate this Agreement based upon the County' s
material breach of this Agreement; provided, the County has not taken all reasonable
actions to remedy the breach. The Provider shall give the County seven (7 ) days ' prior
written notice of its intent to terminate this Agreement for cause . Either party may
terminate this Agreement upon notice to the other party that obligations pursuant to this
Agreement are made impractical due to declarations of emergency by Orange County or
by North Carolina due to events directly impacting Orange County. Both parties shall
remain responsible for all payment and performance due up to the receipt of such notice ,
but shall have no further obligation or responsibility beyond that date provided the
terminating party has taken all reasonable steps to complete the performance of its
obligations .
C . Compensation After Termination .
i) In the event of termination, the Provider shall be paid that portion of the fees and
expenses that it has earned to the date of termination. Upon request of the County,
the Provider shall submit to County all relevant documentation, including but not
limited to, job cost records , to support its claims for final compensation .
ii) Should this Agreement be terminated, the Provider shall deliver to the County
within seven (7) days , at no additional cost, all deliverables including any electronic
data or files relating to the Project .
d. Waiver. The payment of any sums by the County under this Agreement or the failure of
the County to require compliance by the Provider with any provisions of this Agreement
or the waiver by the County of any breach of this Agreement shall not constitute a waiver
of any claim for damages by the County for any breach of this Agreement or a waiver of
any other required compliance with this Agreement.
e . Suspension . County may suspend the Basic Services and this Agreement at any time for
County ' s convenience and without penalty to County upon thirty (30) days ' notice to
Provider. Upon any suspension by County, Provider shall discontinue work on the Basic
Services and shall not resume the Basic Services until notified to proceed by County .
11 . Additional Provisions
a . Limitation and Assignment . The County and the Provider each bind themselves , their
successors, assigns and legal representatives to the terms of this Agreement. Neither the
County nor the Provider shall assign or transfer its interest in this Agreement without the
written consent of the other (such consent not to be unreasonably withheld) .
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Notwithstanding the foregoing, either Party may assign this Agreement with reasonable
notice to the other party to an affiliate or to a successor in interest resulting from
acquisition of all , or substantially all , of the assigning party ' s business by means of
merger, stock or asset purchase , or otherwise . There are no third-party beneficiaries of this
Agreement and nothing in this Agreement, express or implied, is intended to confer on
any person other than the parties hereto ( and their respective successors , heirs and
permitted assigns), any rights , remedies , or obligations .
b . Governing Law . This Agreement and the duties , responsibilities , obligations and rights
of respective parties hereunder shall be governed by the laws of the State of North
Carolina . By executing this Agreement Provider affirms that Provider and any
subcontractors of Provider are and shall remain in compliance with Article 2 of Chapter
64 of the North Carolina General Statutes . By executing this Agreement Provider
certifies that Provider has not been identified, and has not utilized the services of any
agent or subcontractor identified, on the list created by the State Treasurer pursuant to
G . S . 147 - 86 . 58 . By executing this Agreement Provider certifies that Provider has not
been identified, and has not utilized the services of any agent or subcontractor identified,
on the list created by the State Treasurer pursuant to G . S . 147 - 86 . 81 .
c . Non -Discrimination . Provider shall at all times remain in compliance with all applicable
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local , state , and federal laws, rules , and regulations including but not limited to all state
and federal non -discrimination laws , policies, rules, and regulations and the Orange
County Non -Discrimination Policy and Orange County Living Wage Policy (each Orange
County policy is incorporated herein by reference and may be viewed at
http : //www . oran eg counter ov/departments/purchasing division/contracts .php . ) Any
violation of the Orange County Non -Discrimination Policy is a breach of this Agreement
and County may immediately terminate this Agreement without further obligation on the
part of the County . This paragraph is not intended to limit and does not limit the definition
of breach to discrimination .
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d . Dispute Resolution . Any and all suits or actions to enforce , interpret or seek damages with
respect to any provision of, or the performance or non-performance of, this Agreement I
shall be brought in the General Court of Justice of North Carolina sitting in Orange
County, North Carolina . It is agreed by the parties that no other court shall have
jurisdiction or venue with respect to such suits or actions . Binding arbitration may not be
initiated by either Party, however, the Parties may agree to nonbinding mediation of any
dispute prior to the bringing of such suit or action . a
e . Entire Agreement , This Agreement represents the entire and integrated agreement
between the County and the Provider and supersedes all prior negotiations , representations
or agreements , either written or oral . This Agreement may be amended only by written
instrument signed by both parties . Modifications may be evidenced by facsimile
signatures .
f. Severability . If any provision of this Agreement is held as a matter of law to be
unenforceable , the remainder of this Agreement shall be valid and binding upon the
Parties .
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g . Ownership of Work Product . Should Provider ' s performance of this Agreement generate
documents , items or things that are specific to this Project such documents , items or things
shall become the property of the County and may be used on any other project without
additional compensation to the Provider. The use of the documents, items or things by the
County or by any person or entity for any purpose other than the Project as set forth in this
Agreement shall be at the full risk of the County .
h . Non-Appropriation . Provider acknowledges that County is a governmental entity , and the
validity of this Agreement is based upon the availability of public funding under the
authority of its statutory mandate .
In the event that public funds are unavailable or not appropriated for the performance of
County ' s obligations under this Agreement, then this Agreement shall automatically
expire without penalty to County immediately upon written notice to Provider of the
unavailability or non-appropriation of public funds . It is expressly agreed that County shall
not activate this non-appropriation provision for its convenience or to circumvent the
requirements of this Agreement.
In the event of a change in the County ' s statutory authority, mandate or mandated
functions , by state or federal legislative or regulatory action , which adversely affects
County ' s authority to continue its obligations under this Agreement, then this Agreement
shall automatically terminate without penalty to County upon written notice to Provider
of such limitation or change in County ' s legal authority .
i . Signatures . This Agreement together with any amendments or modifications may be
executed electronically. All electronic signatures affixed hereto evidence the consent of
the Parties to utilize electronic signatures and the intent of the Parties to comply with
Article I IA and Article 40 of North Carolina General Statute Chapter 66 .
j . Licensing . Provider products and services are purchased by County as subscriptions .
Provider hereby grants and County hereby accepts , solely for its internal use, a worldwide,
revocable, non- exclusive, non-transferrable right to use the Provider products and services
during the term of this Agreement. Provider reserves all right, title and interest in the
Provider products and services , the documentation and resulting product including all
related intellectual property rights . No implied licenses are granted to County. The
Provider name, logo , and the product naives are trademarks of Provider, and no right or
license is granted to use them . County assigns to Provider any suggestion, enhancement,
request, recommendation, correction or other feedback provided by County relating to the
use of the Provider products and services . County shall not : (i) Misuse any Provider
resources or cause any disruption, including but not limited to , the display of adult content,
advertisements , solicitations , or mass mailings to individuals who have not agreed to be
contacted; (ii) Use any process , program, or tool for gaining unauthorized access to the
systems , networks, or accounts of third parties ; (iii) Use the Provider products and services
in a manner in which system or network resources are unreasonably denied to third parties ;
(iv) Use the products and services as a door or signpost to another server; (v) Access or
use any portion of Provider products and services except as expressly allowed by this
Agreement; (vi) Disassemble, decompile, or otherwise reverse engineer all or any portion
of the Provider products and services ; (vii) Use the Provider products and services for any
unlawful purposes ; (viii) Export or allow access to the Provider products and services in
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violation of U . S . laws or regulations ; (ix) subcontract, disclose , rent, or lease the Provider
products and services , or any portion thereof, for third party use ; or (x) Modify, adapt, or
use the Provider products and services to develop any software application intended for
resale which uses the Provider products and services in whole or in part .
k . Confidentiality .
i) It is expected that one Party may disclose to the other Party certain information which
may be considered confidential or trade secret information ("Confidential
Information") . Confidential Information shall include : (i) non-public information if it
is clearly and conspicuously marked as "confidential " or with a similar designation at
the time of disclosure ; (ii) non-public information of a Party if it is identified as
confidential or proprietary before , during, or promptly after presentation .
11) Subject to applicable law, each Party agrees to receive and hold any Confidential
Information in strict confidence . Each Party also agrees : (i) to protect and safeguard
the Confidential Information against unauthorized use , publication or disclosure ; (ii)
not to reveal, report, publish, disclose , transfer, copy or otherwise use any
Confidential Information except as specifically authorized by the other Party; ( iii ) not
to use any Confidential Information for any purpose other than for performance under
this Agreement; (iv) to restrict access to Confidential Information to those of its
employees , agents , and contractors who have a need to know , who have been advised
of the confidential nature thereof, and who are under express written obligations of
confidentiality or under obligations of confidentiality imposed by law or rule ; and (v)
to exercise at least the same standard of care and security to protect the Confidential
Information received by it as it protects its own confidential information . If a Party is
requested or required in a judicial , administrative, or governmental proceeding to
disclose any Confidential Information, it will notify the other Party as promptly as
practicable so that such Party may seek a protective order or waiver for that instance .
iii) Confidential Information shall not include information which : (i ) is or becomes public j
knowledge through no fault of either Party ; (ii) was in a Party ' s possession before
receipt from the other Party ; (iii) is rightfully received by a Party from a third party
without any duty of confidentiality ; (iv) is independently developed by a Party
without use or reference to the other Party ' s Confidential Information ; or (v) is
disclosed with the prior written consent of the Parties .
iv) Each Party shall return or destroy the Confidential Information upon written request
by the other Party ; provided, however, that each Party may retain one copy of the
Confidential Information in order to comply with applicable law . County understands
and agrees that it may not always be possible to completely remove or delete all
Confidential Information from Provider ' s databases without some residual data .
1 . Limitation of Liability . NOTWITHSTANDING ANY OTHER PROVISION OF THIS
AGREEMENT, IN NO INSTANCE SHALL EITHER PARTY ' S LIABILITY TO THE
OTHER PARTY FOR DIRECT DAMAGES UNDER THIS AGREEMENT (WHETHER
IN CONTRACT OR TORT OR OTHERWISE) EXCEED THE FEES PAID BY
COUNTY FOR THE PROVIDER PRODUCTS AND SERVICES DURING THE
TWELVE ( 12) MONTHS IMMEDIATELY PRECEDING THE DATE THE
DAMAGED PARTY NOTIFIES THE OTHER PARTY IN WRITING OF THE CLAIM
FOR DIRECT DAMAGES , PROVIDER SHALL NOT BE RESPONSIBLE FOR ANY
LOST PROFITS OR OTHER DAMAGES , INCLUDING INDIRECT, INCIDENTAL,
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SPECIAL, CONSEQUENTIAL OR ANY OTHER DAMAGES , HOWEVER CAUSED .
m . Simpleview Product Specific Terms .
i) Accessibility . While Provider will encourage and support County ' s in their efforts to
meet guidelines, absent statutory requirements , Provider does not cover accessibility
issues introduced by third party scripts or forms, and County generated content
website accessibility implementation completed by Provider. Provider provides no
warranties or indemnities on website accessibility and recommends review of any
implementation with appropriate legal representatives .
ii) Delivery of Content . For the avoidance of doubt, Content as defined within this
Agreement shall include any materials provided by County, including, but not limited
to any images, photographs , illustrations, graphics, audio clips, video clips or text.
County shall deliver the Content to Provider in an electronic file format specified and
accessible by Provider (e. g . , . txt, .jpg) or as otherwise specified in an applicable
Order. Any services required to convert or input Content not set forth in an applicable
Order may be charged additional fees . County shall promptly deliver all Content to
Provider as required by Provider.
iii) Simpleview Notices . Unless otherwise agreed to in writing by the Parties , Provider
shall have the right to place proprietary notices of Provider and its suppliers (including
hypertext links related thereto) on the Provider Content and Services , including
developer attribution and hypertext links to Provider website , and to change or update
such notices from time to time upon notice to County. In no event may County remove
or alter any Provider proprietary notice from the Provider Content or Services without
Provider ' s prior written consent .
iv) Client Warranties . County warrants that : (a) it has all authorization(s) necessary for
hypertext links to third party website(s) ; (b) the information provided by County is
not in any way false, misleading or contrary to law; (c) does not infringe the rights
(including, without limitation, any intellectual property rights) of any person ; (d) is
not obscene , offensive , defamatory, personally offensive or in any way unsuitable for
a person under the age of 18 ; and (e) does not compromise, and cannot be used for,
any purpose or activity of an illegal , fraudulent or defamatory nature .
n . Warranty . Provider warrants that it takes all precautions that are standard in the industry
to increase the likelihood of a successful performance for the Provider products and
services ; however, the Provider products and services are provided "AS IS " and as
available . EXCEPT AS PROVIDED ABOVE, EACH PARTY HEREBY DISCLAIMS
ANY AND ALL OTHER WARRANTIES OF ANY NATURE WHATSOEVER
WHETHER ORAL AND WRITTEN , EXPRESS OR IMPLIED , INCLUDING,
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY,
TITLE, NON4NFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE .
PROVIDER DOES NOT WARRANT THAT PROVIDER PRODUCTS AND
SERVICES WILL MEET COUNTY ' S REQUIREMENTS OR THAT THE
OPERATION THEREOF WILL BE UNINTERRUPTED OR ERROR FREE .
o . Notices . Any notice required by this Agreement shall be in writing and delivered by
certified or registered mail , return receipt requested to the following :
Orange County Provider ' s Name
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Attention : Laurie Paolicelli/CHOCVB Granicus , LLC
P . O . Box 8181 1152 15th Street NW, Suite 800
Hillsborough, NC 27278 Washington, DC 20005
IN WITNESS WHEREOF , the Parties, by and through their authorized agents, have
hereunder set their hands and seal , all as of the day and year first above written .
ORANGE COUNTY : PROVIDER :
DocuSigned by: DocuSigned by:
By & 11 /6/2025 By: �c 10/ 10/2025
TtIVIS8MIY&PP; ,County Manager 7WBKUDo 403...
Greg Eck, Senior Manager, Contracts
Printed Name and Title
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ORANGE COUNTY-INTERNAL USE ONLY
Finance Information
Vendor Name : Granicus, LLC Vendor Contact Person : Meredith Sasser Phone : meredith. sasser@�),ranicus .com
Address : PO BOX 29650 City Phoenix State: AZ Zip : 85038 Department: Econ Dev/Visitors Bureau Amount:
102 ,761 . 37 Purpose : Website hosting Budget Code(s) : 37600520- 600000 Vendor # 65401
Vendor Status with NCSOS : NA Vendor is a BOCC consultant: ❑ Yes ® No
Contract Details
Contract Type : ® New ❑ Amendment (Original Contract: ) (Most Recent Amendment )
Effective Date 07/01 /2025 End Date 06/30/2027 Notice Date (Notice Purpose )
Award
®Approved by Board (Agenda Date : 10/7/2 ❑ Made or Administered by
Signature Authority
❑ BOCC Express Delegation (Agenda Date :
Policy 9 .4 : ❑Under $ 5 ,000 ; ❑ Service Under $90,000 ; ❑ Construction Under $ 250 ,000
❑ Budget Policy Section XV (Capital Improvement Project: )
Bidding
❑ Informal Bidding ($30k490k) ; ❑ Formal RFP ($90k+) ; ❑ Other (<$ 30k); ❑ Exception(#_�
Department Affirmation
❑ This agreement is approved as to technical form and content and I as Department Director affirmatively state work
on this project has not been initiated prior to execution of the agreement.
❑ This agreement is approved as to technical form and content. Services related to this agreement have already
begun or been completed . Description of the nature of the emergency condition that was addressed :
DocuSigned by:
Department Director ' s Signature Zvi 34"xl� Date : 10/ 13/2025
Information Technologies
This agreement has been reviewed and is approved as to information technology content and specifications :
Signed by: 1
Office of the Chief Information Officer (at v h( S Date : 10/ 16/2025
❑ Inapplicable because no hardware/so ,fi ahMh 36or related services
Risk Management
This agreement is approved for sufficiency of insurance standards , specifications, and requirements :
Signed by:
Office of the Risk Management Officerrl t � tSSa. t �it,�L( +'' _ Date : 11 /4/2025
8E49481 BMF64E1 ...
Financial Services
This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act:
DocuSigned by:
Office of the Chief Financial Officer F40m, h,K1or�ow Date : 11 /6/2025
Legal Services
This agreement is approved as to le glgfolpy, and sufficiency :
ne
Office of the County Attorney 16Ig n. r6 Date : 11 /6/2025
EWMEDW465...
Clerk to the Board
All Docusign contracts must be copied to the Clerk upon completion : occlerkdocs@orangecountync . gov
The following signature block is for hard copies only and is not required for Docusign contracts :
Received for record retention:
Office of the Clerk to the Board Date :
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GRAN I C U S Exhibit 1
THIS IS NOT AN INVOICE Order Form
Prepared for
Chapel Hill and Orange County Visitors Bureau
Granicus Proposal for Chapel Hill and Orange County Visitors
Bureau
ORDER DETAILS
Prepared By . Jessica Aldred
Phone :
Email : jessica . aldred@granicus . com
Order # : Q-458884
Prepared On : 30 Jul 2025
Expires On : 30 Aug 2025
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ORDER TERMS
Currency: USD I
Payment Terms : Net 30 ( Payments for subscriptions are due at the beginning of the period of i
performance . )
Current Subscription '
End Date . 30 Jun 2025
Period of Performance : Ol Jul 2025 - 30 Jun 2027
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Order # : Q-458884 I
Prepared : 30 Jul 2025
Page 1 of 9 I
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G GRANICUS
Order Form
Chapel Hill and Orange County Visitors Bureau
PRICING SUMMARY
The pricing and terms within this Proposal are specific to the products and volumes contained within this
Proposal .
Billing
Solution Quantity/Unit Annual Fee
Fre uenc
CMS-INTEGRATION : Weather Feed - License Quarterly 1 Each $432 . 60
CMS-MODULE : Announcements & Special Quarterly 1 Each $432 . 60
Alerts - License
CMS- INTEGRATION : 3rd Party Booking Quarterly 1 Each $973 . 35
Engine - License
CMS- INTEGRATION : Fast-
Track/ EmpowerMINT RFP - License Quarterly 1 Each $973 .35
CMS-CORE : Form Integration Quarterly 1 Each $ 1 ,838 . 55
CMS-CORE : Calendar of Events Quarterly 1 Each $2, 163 .00
CMS-INTEGRATION : Google Maps - License Quarterly 1 Each $2, 703 . 75
CMS-CORE : Partner Listings Quarterly 1 Each $2 , 487 . 45
CMS-SIMPLESUPPORT: Plan 5 Quarterly 1 Each $ 6, 489 .00
CMS-CORE : Responsive Geo Triggers Quarterly 1 Each $ 1 , 081 a50
CMS-CORE : Special Offers/Coupons Quarterly 1 Each $ 1 , 081 . 50
Book> Direct Legacy Quarterly 1 Each $8, 652 .00
CMS- PLATFORM : Tier 1 - Low Traffic Quarterly 1 Each $8 , 652 ,00
CRM PLATFORM : Licensing Tier 1 - Per User Quarterly 1 Each $41056 . 14
CMS-MODULE : Blog ( Basic ) - License Quarterly 1 Each $ 1 , 730040
CMS-CORE : Licensing - SSL Quarterly 1 Each $ 648 . 90
CMS-MODULE : QuickView - License Quarterly 1 Each $3, 395 . 60
DM-SOCIAL : Simpleview UGC ( Curator. io) Quarterly 1 Each $2 , 829 . 67
SUBTOTAL. $501621 .36
Order # : Q-458884
Prepared : 30 Jul 2025
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Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
G\ GRAN ICUS
Order Form
Chapel Hill and Orange County Visitors Bureau
FUTURE YEAR PRICING
01 Jul 2026 - 30 Jun 2027
CMS-INTEGRATION : Weather Feed - License $445458
CMS-MODULE : Announcements & Special $445 .58
Alerts - License
CMS-INTEGRATION : 3rd Party Booking Engine - $ 1 ,002 . 55
License
CMS- INTEGRATION : Fast-Track/ EmpowerMINT $ 1 ,002 . 55
RFP - License
CMS-CORE : Form Integration $ 1 , 893 . 71
CMS-CORE : Calendar of Events $2 , 227 . 89
CMS-INTEGRATION : Google Maps - License $2 , 784 .86
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CMS-CORE : Partner Listings $2, 562 .07
{
CMS-SIMPLESUPPORT : Plan 5 $603 . 67 f
CMS-CORE : Responsive Geo Triggers $ 1 , 113495
CMS-CORE : Special Offers /Coupons $ 1 , 113 . 95
Book> Direct Legacy $8 , 911 . 56
CMS- PLATFORM : Tier 1 - Low Traffic $8, 91 1 .56
CRM PLATFORM : Licensing Tier 1 - Per User $4, 177 . 82
CMS-MODULE : Blog ( Basic ) - License $ 1 , 782 . 31
CMS-CORE : Licensing - SSL $ 668 .37
CMS-MODULE : QuickView - License $3 , 497 .47
DM-SOCIAL : Simpleview UGC ( Curator. io ) $2 , 914 . 56
i
SUBTOTAL: $52114001
s
Order # : Q-458884
Prepared : 30 Jul 2025 E
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Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
G GRANICUS
Order Form
Chapel Hill and Orange County Visitors Bureau
PRODUCT UPDATES
FOR INFORMATION ON RECENT AND UPCOMING PRODUCT ENHANCEMENTS ACROSS THE GRANICUS
PORTFOLIO , PLEASE REFER TO THE SEMIANNUAL UPDATE INFORMATION ON THIS WEBPAGE :
: HTTPS ://GRANICUS . COM /SEMIANNUAL-UPDATES /
PRODUCT DESCRIPTIONS
Solution Description
CMS- INTEGRATION : Weather "Visually display the weather conditions of your destination on your website
Feed - License with the Weather Display Widget!
The Weather Display Widget obtains your destination ' s current weather
conditions from a third -party feed . It then displays a visual representation in
your website ' s header with a series of icons . The Weather Display Widget
can dynamically update between multiple icons to visually communicate
the weather conditions (sunny, cloudy, rain , snow, etc . ) . It is also able to
display the current temperature in numerical format. It may be possible to
display multkday weather information in a dropdown , but it is contingent
on your site ' s design and capabilities ."
CMS-MODULE : Announcements Grab your visitors ' attention with the Announcements Collection ! This rich
& Special Alerts - License feature set allows you to display custom messaging on any of your
website ' s pages, acting as a dropdown message . With this tool , you can
reach visitors with targeted calls-to-action around major events and
happenings in your destination . It is commonly one of the first page
elements to load on the page, appearing to visitors as they visit any
designated page on your site . You can customize the text and imagery*
for each Announcement, creating as many as you would like .
CMS-CORE : Form Integration A great example of the power of the integration between your CMS and
CRM . This integration lets you publish forms you create inside of CRM 's Form
Builder tool to your Website and collect that data back within the CRM
group you created that form in .
CMS-CORE : Calendar of Events A master calendar of events for your destination , organized by category
and sortable/filterable in any number of ways with a matching back-end
CRM module that allows you to add new events and tie them to Partner
listings easily . Also provides the ability to have multiple RSS feeds push into
the Calendar of Events with a mult!-select ' delete ' function .
CMS-INTEGRATION : Google Google Maps are automatically built into listings, events and offers
Maps - License ( assuming you have purchased each item ) . Google maps are then shown
on the respective index pages and detail pages of each relevant item
( listings, events, offers) . Map pins are automatically plotted on a Google
map based on address data entered in your CRM . Leverage Google
Maps leading features (satellite , terrain , street view, directions , etc ) . Also
includes Map Explorer feature allowing visitors to search "what ' s nearby"
Order # : Q-458884
Prepared : 30 Jul 2025
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Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
G GRANICUS
Order Form
Chapel Hill and Orange County Visitors Bureau
Solution Description
and explore the destination / member listings in an interactive map
experience .
CMS-CORE : Partner Listings Partner Listings are driven by the data stored in your Member/ Partner CRM
group and display as much ( or as little ) data per Partner as you need so
that you can highlight everyone the same or create tiers .
CMS-SIMPLESUPPORT: Plan 5 SimpleSupport allows you to bundle account planning , creative work ,
website development and future maintenance and support needs under
one umbrella for simple budgeting all while taking advantage of a
discounted hourly rate . Your SimpleSupport plan will also provide extra
value offers and incentives to help stretch your marketing budget further.
Rollover hours can be used or saved for larger initiatives , work orders or
new modules and any unused hours can be rolled over to the next year' s
SimpleSupport plan , if contracted .
CMS-CORE : Special Categorize and publish all coupons , special offers and packages that your
Offers / Coupons Partners have to offer while also allowing them to manage all aspects of
these offers via the Extranet , 1
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CMS- PLATFORM : Tier 1 - Low "CMS Base Annual Licensing Includes :
Traffic
Homepage Slideshow & Interior Header Management
Image & Video Display via Vimeo Pro ( Recommended ) & YouTube E
Ongoing CMS Platform Point Updates and Version Upgrades
Media Asset Management Library ( Images , Videos , Documents & Includes
Toast UI Image Editing Integration )
Metatag Management
Redirect Module
Articles Module
RSS Feeds
Microsite Management via Template Generator
E
Landing Pages , Vanity URLs
Site Search via SOLR
User Permissioning Content Ownership Extension
Hosting and Sitewide SSL Certificate
Edgio Delivery CDN ( Content Delivery Network)
Code Editor ( CSS , Template & Javascript Code Overwrite Capabilities )
Responsive GEO Triggers ( Listings, Coupons , Events )
App Smart Banner
In- Page Social Sharing
Schema . org and Open Graph Tagging Capabilities
Quality Assurance Testing
Website Build Project Management & Staff Training
Access to Client Portal ( Ticketing System, Documentation , Webinars , User
Forum ) „
CRM PLATFORM : Licensing Tier 1 Built by the industry for the industry, Sim leview CRM lets you manage all
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Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
G GRANICUS Order Form
Chapel Hill and Orange County Visitors Bureau
Solu#ion flescrip#ion
- Per User aspects of your destinations or destination organizations in one convenient
place . From partner relationships to marketing automation , from meetings
and event sales management to collaborating across departments,
Simpleview CRM is intuitive and easy to use .
Use Simpleview CRM to focus on your organization 's important goals and
groups like :
• Members & Partners : Strengthen relationships with key stakeholders
and show your value
• Leisure Travel : Capture traveler information and target your
marketing efforts
• Group Sales : Manage the entire sales and services lifecycle for
meetings, sports , travel trade, and other group business
• Marketing & Media Relations : Organize Fam Trips , manage
campaigns, and report media exposure
Simpleview is a leading provider of CRM , CMS , website design , digital
marketing services, and data insights for tourism boards, convention
bureaus , destination marketing and management organizations ( DMOs ) ,
venues and attractions . The company employs staff across the globe,
serving clients of all sizes, including small towns , world capitals , top
meeting destinations , and countries across multiple continents .
Make the most of every opportunity for your destination with Simpleview
CRM .
CMS-MODULE : Blog ( Basic ) - In today ' s world of Digital Marketing , the blog has proven to be one of the
License most effective means of generating excitement and interest in your
destination . A blog is the perfect place to post using unique voices,
highlight timely trends or post evergreen " best of lists for restaurants ,
attractions and more . Such a dynamic module deserves an exciting
presentation . The tiers offered below can create an exciting home page ,
collection widgets or even an Editorial Suite to perfectly capture your
team ' s amazing blog content .
CMS-MODULE : QuickView - "Quickview is an add-on feature for Listings , Events and Offers Pro as well
License as Collections that makes your content more accessible and engaging
throughout your site . Visitors will be able to select the Quickview option for
any applicable content element ( listings , offers , etc . ) to see an immediate
panel with a preview of that item ' s detailed info . Users can then click into
that item ' s detail page or continue browsing their current page and
potentially " quickview" any other items before moving onto the detailed
page they are interested in . This interactive element greatly enhances
engagement, time on site and ease of use with your website visitors .
Specific placement and styling of the Quickview button will be discussed
with your team during the implementation process across Listings , Events ,
Order # : Q-458884
Prepared : 30 Jul 2025
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Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
GRANICUS
Order Form
Chapel Hill and Orange County Visitors Bureau
Solution Description
Offers and Collections ( each will require a one -time implementation fee ) .
Quickview also generally dictates a required detail page template update
across your site - this will be determined on a case- by-case basis ( and also
dictates a one-time fee ) . The implementation team will also enable your
CMS for easy inclusion of a Quickview trigger that can be included within
content boxes . E . g . in the case where you might want an intro paragraph
to have a quickview link to a certain item .
Last but not least , where applicable , Quickview will feed views , impressions
and click throughs back to the Member Benefits Summary of your CRM
and Extranet ."
DM-SOCIAL : Simpleview UGC According to Google' s 5 Stages of Travel , the process of researching ,
( Curator . io ) planning and executing a trip directly contributes to shared experiences
that inspire others to repeat the travel purchase cycle . Social Content
Curation will allow your DMO to take advantage of this process and
continuously inspire travelers to visit your destination .
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Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
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Chapel Hill and Orange County Visitors Bureau
TERMS & CONDITIONS
• This quote , and all products and services delivered hereunder are governed by the terms located at
https ://granicus . com/legal/licensing , including any product-specific terms included therein (the " License
Agreement" ) . If your organization and Granicus has entered into a separate agreement or is utilizing a
contract vehicle for this transaction , the terms of the License Agreement are incorporated into such separate
agreement or contract vehicle by reference , with any directly conflicting terms and conditions being resolved
in favor of the separate agreement or contract vehicle to the extent applicable .
• If submitting a Purchase Order, please include the following language : The pricing , terms and conditions of
quote Q-458884 dated 30 Jul 2025 are incorporated into this Purchase Order by reference and shall take
precedence over any terms and conditions included in this Purchase Order.
• This quote is exclusive of applicable state , local , and federal taxes, which , if any, will be included in the invoice .
It is the responsibility of Chapel Hill and Orange County Visitors Bureau to provide applicable exemption
certificate (s ) .
• Any lapse in payment may result in suspension of service and will require the payment of a setup fee to
reinstate the subscription .
Order # : Q-458884
Prepared : 30 Jul 2025
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Docusign Envelope ID : A7FBE415-E249-472F-8188-8BBE96FOFF01
G GRANICUS
Order Form
Chapel Hill and Orange County Visitors Bureau
BILLING INFORMATION
Billing Contact: I I Purchase Order [ ] - No
Required ? [ ] - Yes
Billing Address PO Number
If PO required
Billing Email: Billing Phone :
If submitting a Purchase Order, please include the following language,
The pricing, terms, and conditions of quote Q458884 dated 30 Jul 2025 are incorporated into this Purchase
Order by reference and shall take precedence over any terms and conditions included in this Purchase Order,
AGREEMENT AND ACCEPTANCE
By signing this document , the undersigned certifies they have authority to enter the agreement . The
undersigned also understands the services and terms .
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Chapel Hill and Orange County Visitors Bureau
Signature:
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