HomeMy WebLinkAbout2025-663-E-Animal Svc-Town of Hillsborough-Animal Control ServicesDocusign Envelope ID: 072640A0-44F7-42E5-AD76-F27F412D88EE
Docusign Envelope ID: 072640A0-44F7-42E5-AD76-F27F412D88EE
Docusign Envelope ID: 072640A0-44F7-42E5-AD76-F27F412D88EE
Docusign Envelope ID: 072640A0-44F7-42E5-AD76-F27F412D88EE
Docusign Envelope ID: 072640A0-44F7-42E5-AD76-F27F412D88EE10/9/202510/13/2025
Docusign Envelope ID: 072640A0-44F7-42E5-AD76-F27F412D88EE10/13/202510/14/202510/15/202511/4/2025
EXHIBIT A:
GUIDELINES FOR EMERGENCY AFTER HOURS CALLS
TO THE CONTRACT BETWEEN THE TOWN AND ORANGE COUNTY FOR THE
PROVISION OF ANIMAL CONTROL SERVICES
Regular service involves an Animal Control Officer (ACO) being stationed at the Animal Services
Center Monday through Friday between 8:00 a.m. and 5:00 p.m. This ACO has principal
responsibility for enforcing the Town’s animal control ordinance within the Town limits and
responding to calls about stray animals and other such requests from animal services. Orange
County Animal Control Officers will provide emergency services outside of regular business hours
(from 5:00 p.m. to 8:00 a.m.), Monday through Friday, and 23-hours on Saturday, Sunday and
holidays. These services include rabies exposures, dangerous animals, exigent animal cruelty and
animals in immediate need of assistance. The Town will perform “triage” on after-hours service
requests in accordance with guidelines jointly developed by Animal Services and the Hillsborough
Police Department.
PROCEDURES FOR ORANGE COUNTY AND TOWN RESPONSE TO EMERGENCY
AFTER-HOURS ANIMAL CALLS
1. Injured Deer – A HPD Officer will respond to locate and euthanize.
2. Owned Injured Animals – A HPD Officer will respond or otherwise instruct the owner to
take the animal to their veterinarian or the after-hours emergency veterinary clinic to be
cared for or euthanized.
3. Neglect/Cruelty Situations – A HPD Officer will respond to make an assessment. If the
situation is severe, they will contact the on-call ACO for assistance. If it is not severe, they
shall document in an incident report. The report will be sent to the Animal Services Center
the next business day for investigation.
4. Strays – A HPD Officer will respond or otherwise instruct the caller to take the animal to
the Animal Services Center during business hours.
5. Aggressive Dogs – A HPD Officer will respond to assess and confirm the presence of the
reported animal. If the owner cannot be located to secure the dog, the on -call ACO shall
be contacted to assist in capturing the dog.
6. The on-call ACO will respond to any call(s) related to: Rabies Exposures; Bites to Humans;
Injured Strays. A response by phone, rather than in person, may be appropriate in some
cases.
7. The on-call ACO will not respond to calls regarding nuisance wildlife. Unless there is an
immediate issue of public safety, the on-call ACO will not respond to calls about snakes.
If these calls make their way through communications, members of the public are to be
referred to the Animal Services webpage of asked to call Animal Services during regular
business hours for appropriate referral.
8. Night Drop – Our night drop is available for after-hours intake of stray or protective
custody animals. It should only be used for healthy, non-aggressive animals that can be
safely kenneled. A HPD officer will secure the animal in a kennel and notify the on-call
ACO.
Docusign Envelope ID: 072640A0-44F7-42E5-AD76-F27F412D88EE