The URL can be used to link to this page

Home My WebLink AboutAL-Terra Bella Hillsborough 2025-06-20 Communit Advisory Committee Quarter) /Annual Visitation Report County: Orange Facility Type: Facility Name/Address: ❑Family Care Home ❑Nursing Home Terra Bella X Adult Care Home 1911 Orange Grove Rd. Hillsborough, NC 27278 Visit Date: 06/20/2025 Time spent in facility: 0 hr 45 min Arrival time: 1:20 ❑ am ❑ pm Name of person exit interview was held with: Jennifer Palmisano, Exec. Director Interview was held: ® in Person ❑ Phone ❑Admin. ❑ SIC (Supervisor in Charge) ❑ Other Staff Rep. Name& Title Committee Members Present: Kelly Kester and Karen Green-McElveen Report Completed by: Kelly Kester Number of Residents who received personal visits from committee members: 9 Resident Rights Information is clearly visible:X Yes ❑ No Ombudsman Contact Info is correct and clear) posted:X Yes ❑ No The most recent survey was readily accessible: ❑ Yes ❑ No Staffing information clearly posted: ❑ Yes ❑ No Re uired for Nursing Homes Onl Resident •file Yes Comments/Other Observations • Do the residents appear neat,clean and odor free? Y Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning Y their eyeglasses? Did you see or hear residents being encouraged to participate in their care by Y staff members? Were residents interacting with staff,other residents&visitors? Residents were sitting on a bench interacting with Y each other in the hallway. Others were also sitting on rocking chairs interacting with each other on the front porch of the facility. Did staff respond to or interact with residents who had difficulty Y communicating or making their needs known verbally? Did you observe restraints in use? N/A If so, did you ask staff about the facility's restraintpolicies? N/A Resident Living Accommodations N Comments/Other Observations 1. Did residents describe their living environment as homelike? Y One resident stated that the facility is as"home like" as she'd expect. 2. Did you notice unpleasant odors in commonly used areas? N Facility was noted to be very clean. 3. Did you see items that could cause harm or be hazardous? N 4. Did residents feel their living areas were too noisy? N 5. Does the facility accommodate smokers? Y Where? ❑ Outside only❑ Inside only❑ Both Inside/Outside 6. Were residents able to reach their call bells with ease? Y 7. Did staff answer call bells in a timely&courteous manner? Y Residents described that the staff respond in a timely If no, did you share this with the administrative staff? N/A manner. Resident • • Observations 8. Were residents asked their preferences or opinions about the Y An activity calendar was posted in a main hallway activities planned for them at the facility? outlining multiple activities each day. Multiple residents, however, stated that the activities on the calendar do not always occur. 9. Do residents have the opportunity to purchase personal items of Y their choice using their monthly needs funds? Can residents access their monthly needs funds at their N/A convenience? 10. Are residents asked their preferences about meal/snack choices? Y Residents shared that the food was good and that Are they given a choice about where they prefer to dine? Y they were given options for each meal. 11. Do residents have privacy in making and receiving hone calls? Y 12. Is there evidence of community involvement from other civic, Y At the time of the visit,the facility was preparing for a volunteer or religious groups? "carnival"activity to raise funds for Alzheimer's.While most residents we spoke to were unaware of the activity,there were signs on multiple doors and bulletin boards advertising it. 13. Does the facility have a Resident's Council? Y Family Council? Y Areas of • Are there resident issues or topics that need follow-up or review at a later Y Exit summary conducted with Jennifer Palmisano, time or during the next visit? Executive Director. • Multiple residents reported that the activities noted on the activity We shared that our observations included that the board did not regularly occur. facility was very clean and that most residents • Residents also reported that staff no longer use the facility van expressed a positive experience. consistently for outings. • Two staff members noted that facility managers practice with While we were asked to be brief in our exit summary "favoritism"and it may be a factor as to why staff do not stay in their because she was occupied with preparing for an positions. Alzheimer's fundraiser event,we did share concerns on behalf of residents that the activities were not accurately stated on the activities board. For example, the activities board stated that a"Movie Matinee"was planned for the same time we were visiting, and this was not occurring. One staff member shared that it was because the DVD player was broken. However, Miss. Palmisano stated that was not true, and the TV was a"smart"tv that connected to internet. She shared that the reason that the activity was not occurring is because staff were"behind"because they were preparing for the fundraiser event. Also,we shared concerns from multiple residents that outings on the facility van are not consistently occurring, as they had been previously. Miss. Palmisano shared that outings are still occurring every Friday. She stated that residents have memory issues and may not recall the activities, including outings and activities. This Document is PUBLIC RECORD.Do not identify any Resident(s)by name or inference on this form.(1/21/2020)