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Home My WebLink AboutAL-Terra Bella 2025-09-24 Communit Advisory Committee Quarter) /Annual Visitation Report County: Orange Facility Type: Facility Name/Address: ❑Family Care Home ❑Nursing Home Terra Bella ❑Adult Care Home 1911 Orange Grove Rd. Hillsborough, NC 27278 Visit Date: 09/24/2025 Time spent in facility: 0 hr 40 min Arrival time: 10:05 ® am ❑ pm Name of person exit interview was held with: Jennifer Palmisano, Exec. Director Interview was held: ® in Person ❑ Phone ®Admin. ❑ SIC (Supervisor in Charge) ❑ Other Staff Rep. Name& Title Committee Members Present: Kelly Kester and Karen Green-McElveen Report Completed by: Kelly Kester Number of Residents who received personal visits from committee members: 5 Resident Rights Information is clearly visible: ® Yes ❑ No Ombudsman Contact Info is correct and clear) posted: ®Yes ❑ No The most recent survey was readily accessible: ❑Yes ❑ No Staffing information clearly posted: ❑Yes❑ No Re uired for Nursinq Homes Onl Resident P • • Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Y 2. Did residents say they receive assistance with personal care activities?Ex. brushing their teeth, combing their hair, inserting Y dentures or cleaning their eyeglasses? 3. Did you see or hear residents being encouraged to participate in Y their care by staff members? 4. Were residents interacting with staff, other residents&visitors? Multiple residents were seen in the hallways, walking with assist devices and with staff. Y One resident's daughter was interacting with staff members ahead of taking her mother to a medical appointment. 5. Did staff respond to or interact with residents who had difficulty Y communicating or making their needs known verbally? 6. Did you observe restraints in use? N/A 7. If so, did you ask staff about the facility's restraintpolicies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Y 9. Did you notice unpleasant odors in commonly used areas? N Facility was noted to be clean. It was decorated with a fall theme. Staff members were in the hallways interacting with each other. 10. Did you see items that could cause harm or be hazardous? N No hazards were noted, but one family member and multiple residents shared that falls had been occurring more frequently. Three residents who were visited were seen to have injuries from recent falls. 11. Did residents feel their living areas were too noisy? N 12. Does the facility accommodate smokers? Y Where? ® Outside only❑ Inside only❑ Both Inside/Outside 13. Were residents able to reach their call bells with ease? Y 14. Did staff answer call bells in a timely&courteous manner? Y If no, did you share this with the administrative staff? N/A Resident ' Comments/Other Observations 15. Were residents asked their preferences or opinions about the Y A calendar of activities is posted in a hallway activities planned for them at the facility? across from the dining room. 16. Do residents have the opportunity to purchase personal items of Y their choice using their monthly needs funds? Can residents access their monthly needs funds at their N/A convenience? 17. Are residents asked their preferences about meal/snack choices? Y Multiple residents stated that the food quality Are they given a choice about where they prefer to dine? Y has room for improvement. One stated that the food is"fine". 18. Do residents have privacy in making and receiving hone calls? Y 19. Is there evidence of community involvement from other civic, Y volunteer or religious groups? 20. Does the facility have a Resident's Council? Y Family Council? Y Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later Y Exit summary conducted with Jennifer time or during the next visit? Palmisano, Executive Director. • Multiple residents communicated that they were not satisfied with the quality of the food. We shared the feedback we received • Multiple residents shared that there has been an increase in regarding the food quality. Ms. Palmisano resident falls recently. expressed difficulty in pleasing everyone when it comes to food. Regarding the falls, Ms. Palmisano stated that there has not been an increased in falls in the facility recently. She stated that the staff have plans of care for patients to help prevent falls. This Document is PUBLIC RECORD.Do not identify any Resident(s)by name or inference on this form.(1/21/2020)