HomeMy WebLinkAbout2025-636-E-IT Dept-Superion-Software licenses and annual maintenance feesNORTH CAROLINA
SERVICES AGREEMENT NO RFP/RFQ
ORANGE COUNTY
This Services Agreement (hereinafter “Agreement”), made and entered into this ______ day of
_______________ 2025, (“Effective Date”) by and between Orange County Sheriff Charles S.
Blackwood (“Sheriff”) and Superion, LLC, a CentralSquare Company (hereinafter, the “Provider”).
WITNESSETH:
That the Sheriff and the Provider, for the consideration named herein, do hereby agree as
follows:
1. Services
a. Scope of Work.
i. This Agreement is for services to be rendered by Provider to the Sheriff with
respect to: client licenses and annual maintenance fees for ONESolution
modules.
ii. By executing this Agreement, the Provider represents and agrees that
Provider is qualified to perform and fully capable of performing and
providing the services required or necessary under this Agreement in a fully
competent, professional, and timely manner.
iii. Time is of the essence with respect to this Agreement.
iv. The services to be performed under this Agreement consist of Basic Services,
as described and designated in Section 3 hereof. Compensation to the
Provider for Basic Services under this Agreement shall be as set forth herein.
2. Responsibilities of the Provider
a. Services to be provided. The Provider shall provide the Sheriff with all services
required in Section 3 to satisfactorily complete the Project within the time limitations
set forth herein and in accordance with the highest professional standards.
b. Standard of Care.
i. The Provider shall exercise reasonable care and diligence in performing
services under this Agreement in accordance with the highest generally
accepted standards of this type of Provider practice throughout the United
States and in accordance with applicable federal, state, and local laws and
regulations applicable to the performance of these services. Provider is solely
responsible for the professional quality, accuracy, and timely completion and
submission of all work related to the Basic Services.
ii. Provider shall be responsible for all errors or omissions of its agents,
contractors, employees, or assigns in the performance of the Agreement.
Provider shall correct any and all errors, omissions, discrepancies,
ambiguities, mistakes or conflicts at no additional cost to the Sheriff.
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10/6/2025
iii. The Provider shall not, except as otherwise provided for in this Agreement,
subcontract the performance of any work under this Agreement without
prior written permission of the Sheriff. No permission for subcontracting
shall create, between the Sheriff and the subcontractor, any contract or any
other relationship.
iv. Provider is an independent contractor of the Sheriff. Any and all employees
of the Provider engaged by the Provider in the performance of any work or
services required of the Provider under this Agreement, shall be considered
employees or agents of the Provider only and not of the Sheriff, and any and
all claims that may or might arise under any workers compensation or other
law or contract on behalf of said employees while so engaged shall be the
sole obligation and responsibility of the Provider.
v. If activities related to the performance of this Agreement require specific
licenses, certifications, or related credentials, Provider represents that it or its
employees, agents, and subcontractors engaged in such activities possess
such licenses, certifications, or credentials, and that such licenses,
certifications, or credentials are current, active, and not in a state of
suspension or revocation.
vi. Should any documents, exhibits, or addenda be attached to this Agreement,
the terms of this Agreement shall have priority in any conflict with or among
the terms of referenced documents, exhibits, or addenda.
vii. Should this Agreement involve project designs, the construction or creation
of which is to be bid out or fulfilled by other contractors, and bidding or
negotiation with contractors produce prices which, when added to the other
elements of the approved total project cost, produce a cost that is in excess
of the approved total project cost, the Provider shall participate with the
Sheriff in negotiation and design adjustments to the extent such are
necessary to obtain prices within the approved total project cost. All activity
of the Provider with respect to these matters shall constitute Basic Services
and shall be performed by the Provider without additional compensation. If
negotiation and design adjustments fail to bring costs within the total project
cost the Sheriff may reject all bids and Provider will redesign or reduce
portions of the project in an effort to reduce the bid prices to within Basic
Services. If this second letting for bids does not produce bids that are within
the approved total project cost initially or after negotiations with the
contractor the cost is not reduced to an amount within the total project cost,
the Provider is not obligated to engage in further redesign.
3. Basic Services
a. Basic Services. The Services to be rendered pursuant to this Agreement are as
follows: Annual Maintenance Fees for ONESolution Police-to-Police, Civil
Processing, Concealed Weapons Registration Residential Security Watch, Property &
Evidence, RMS Training Module, Calls for Service, Jail Management System, PS&J
Development & Maintenance, Mugshot Capture, Jail Commissary, Records
Management System, and Calls for Service as listed on Invoice No 444248 dated
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August 12, 2025, labeled as Exhibit A, attached hereto and incorporated by
reference.
4. Duration of Services
a. Term. The term of this Agreement shall be from August 1, 2025 to July 31, 2026.
5. Compensation
a. Compensation for Basic Services. The maximum amount payable shall not exceed
Forty-five-thousand-eight-hundred-thirty-nine dollars and 20/100 ($45,839.20).
Payment shall become due and payable within thirty (30) days of Provider properly
invoicing the Sheriff. Payment shall be subject to provisions of Section
5(b).Disputes. In the event the amount stated on an invoice is disputed by the
Sheriff, the Sheriff may withhold payment of all or a portion of the amount stated on
an invoice until the parties resolve the dispute. Should Provider fail to perform its
duties under the terms of this Agreement, the Sheriff may, without fault or penalty,
withhold any payment associated with the work to be performed until such time as
said work is completed.
b. Additional Services. The Sheriff shall not be responsible for costs related to any
services in addition to the Basic Services performed by Provider unless the Sheriff
requests such additional services in writing and such additional services are
evidenced by a written amendment to this Agreement.
6. Responsibilities of the Sheriff
a. Cooperation and Coordination. The Sheriff has designated Tom Parker to act as the
Sheriff’s representative with respect to the Project who shall have the authority to
render decisions as authorized by the Sheriff and who shall be available during
working hours as often as may be reasonably required to render decisions and to
furnish information.
7. Insurance
a. General Requirements. Provider shall obtain, at its sole expense, Commercial
General Liability Insurance, Automobile Insurance, Workers’ Compensation
Insurance, and any additional insurance as may be required by County’s Risk
Manager as such insurance requirements are described in the Orange County Risk
Transfer Policy and Orange County Minimum Insurance Coverage Requirements
(each document is incorporated herein by reference and may be viewed at
http://www.orangecountync.gov/departments/purchasing_division/contracts.php).
Provider shall not commence work until such insurance is in effect and certification
thereof has been received by the Sheriff.
8. Indemnity
a. Indemnity. To the extent authorized by North Carolina law the Provider agrees,
without limitation, to defend, indemnify, and hold harmless the Sheriff from all
losses, liabilities, claims, demands, suits, costs, damages or expenses (including
reasonable attorney’s fees) arising from bodily injury, including death, to any person
or persons or damage to or destruction of any property caused in whole or in part by
any negligent or misconduct of the Provider except to the extent same are caused by
the negligence or willful misconduct of the Sheriff. It is the intent of this provision
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to require the Provider to indemnify the Sheriff to the fullest extent permitted under
North Carolina law.
9. Amendments to the Agreement
a. Changes in Basic Services. Changes in the Basic Services and entitlement to
additional compensation or a change in duration of this Agreement shall be made by
a written Amendment to this Agreement executed by the Sheriff and the Provider.
The Provider shall proceed to perform the Services required by the Amendment only
after receiving a fully executed Amendment from the Sheriff.
10. Termination
a. Other Termination. Either party may terminate this Agreement based upon the
material breach of this Agreement; provided, the other partyhas not taken all
reasonable actions to remedy the breach. The terminating party shall give the other
party thirty (30) days’ prior written notice to terminate this Agreement for cause.
Either party may terminate this Agreement upon notice to the other party that
obligations pursuant to this Agreement are made impractical due to declarations of
emergency by Orange County or by North Carolina due to events directly impacting
Orange County. Both parties shall remain responsible for all payment and
performance due up to the receipt of such notice, but shall have no further
obligation or responsibility beyond that date provided the terminating party has
taken all reasonable steps to complete the performance of its obligations.
b. Compensation After Termination.
i. In the event of termination, the Provider shall be paid that portion of the
fees and expenses that it has earned to the date of termination, less any costs
or expenses incurred or anticipated to be incurred by the Sheriff due to
errors or omissions of the Provider. Upon request of the Sheriff, the
Provider shall submit to the Sheriff all relevant documentation, including but
not limited to, job cost records, to support its claims for final compensation.
ii. Should this Agreement be terminated, the Provider shall deliver to the Sheriff
within thirty (30) days, at no additional cost, all deliverables including any
electronic data or files relating to the Project.
c. Waiver. The payment of any sums by the Sheriff under this Agreement or the failure
of the Sheriff to require compliance by the Sheriff with any provisions of this
Agreement or the waiver by the Sheriff of any breach of this Agreement shall not
constitute a waiver of any claim for damages by the Sheriff for any breach of this
Agreement or a waiver of any other required compliance with this Agreement.
11. Additional Provisions
a. Limitation and Assignment. The Sheriff and the Provider each bind themselves, their
successors, assigns, and legal representatives to the terms of this Agreement. Neither
the Sheriff nor the Provider shall assign or transfer its interest in this Agreement
without the written consent of the other. There are no third-party beneficiaries of
this Agreement and nothing in this Agreement, express or implied, is intended to
confer on any person other than the parties hereto (and their respective successors,
heirs, and permitted assigns), any rights, remedies, or obligations.
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b. Governing Law. This Agreement and the duties, responsibilities, obligations, and
rights of respective parties hereunder shall be governed by the laws of the State of
North Carolina. By executing this Agreement, Provider affirms Provider and any
subcontractors are and shall remain in compliance with Article 2 of Chapter 64 of
the North Carolina General Statutes. By executing this Agreement, Provider certifies
that Provider has not been identified, and has not utilized the services of any agent
or subcontractor identified, on the list created by the State Treasurer pursuant to
G.S. 147-86.58. By executing this Agreement, Provider certifies that Provider has
not been identified, and has not utilized the services of any agent or subcontractor
identified, on the list created by the State Treasurer pursuant to G.S. 147-86.81.
c. Non-Discrimination. Provider shall at all times remain in compliance with all
applicable local, state, and federal laws, rules, and regulations including but not
limited to all state and federal anti-discrimination laws, policies, rules, and regulations
and the Orange County Non-Discrimination Policy and Orange County Living Wage
Policy (each policy is incorporated herein by reference and may be viewed at
http://www.orangecountync.gov/departments/purchasing_division/contracts.php).
Any violation of this requirement is a breach of this Agreement, and the Sheriff may
immediately terminate this Agreement without further obligation on the part of the
Sheriff. This paragraph is not intended to limit and does not limit the definition of
breach to discrimination.
d. Dispute Resolution. Any and all suits or actions to enforce, interpret, or seek
damages with respect to any provision of, or the performance or non-performance
of, this Agreement shall be brought in the General Court of Justice of North
Carolina sitting in Orange County, North Carolina. It is agreed by the parties that no
other court shall have jurisdiction or venue with respect to such suits or actions.
Binding arbitration may not be initiated by either Party; however, the Parties may
agree to nonbinding mediation of any dispute prior to the bringing of such suit or
action.
e. Entire Agreement. This Agreement represents the entire and integrated agreement
between the Sheriff and the Provider and supersedes all prior negotiations,
representation, or agreements, either written or oral. This Agreement may be
amended only by written instrument signed by both parties. Modifications may be
evidence by facsimile signatures.
f. Severability. If any provision of this Agreement is held as a matter of law to be
unenforceable, the remainder of the Agreement shall be valid and binding upon the
Parties.
g. Ownership of Work Product. Should Provider’s performance of this Agreement
generate documents, items, or things that are specific to this Project, such
documents, items, or things shall become the property of the Sheriff and may be
used on any other project without additional compensation to the Provider. The use
of the documents, items, or things by the Sheriff or by any person or entity for any
purpose other than the Project as set forth in this Agreement shall be at the full risk
of the Sheriff.
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h. Non-Appropriation. Provider acknowledges that the Sheriff’s Office is funded by
county government, and the validity of this Agreement is based upon the availability
of public funding under the authority of its statutory mandate and subject to
appropriations made by the Orange County Board of Commissioners.
In the event that public funds are unavailable or not appropriated for the
performance of the Sheriff’s obligations under this Agreement, then this Agreement
shall automatically expire without penalty to the Sheriff upon written notice to
Provider of the unavailability or non-appropriation of public funds. It is expressly
agreed that the Sheriff shall not activate this non-appropriation provision for its
convenience or to circumvent the requirements of this Agreement.
i. Signatures. This Agreement together with any amendments or modifications may be
executed electronically. All electronic signatures affixed hereto evidence the consent
of the Parties to utilize electronic signature and the intent of the Parties to comply
with Article 11A and Article 40 of the North Carolina General Statutes Chapter 66.
j. Exhibits to be included as part of the Agreement:
i. Exhibit 1: Maintenance and Support
ii. Exhibit 2: CentralSquare Access Management Policy
k. Notices. Any notice required by this Agreement shall be in writing and delivered by
certified or registered mail, return receipt requested to the following:
Sheriff Provider
Sheriff Charles S. Blackwood Legal/Contracts
Orange County Sheriff’s Office CentralSquare Technologies
106 E Margaret Lane 1000 Business Center Drive
Hillsborough, NC 27278 Lake Mary, FL 32746
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IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have
hereunder set their hands and seal, all as of the day and year first written above.
ORANGE COUNTY SHERIFF: PROVIDER:
By: ___________________________ By: ___________________________
Charles S. Blackwood, Sheriff
Title: _________________________
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Director, Renewals
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EXHIBIT 1
Maintenance & Support
This Maintenance & Support Exhibit describes support and maintenance relating to technical support that
CentralSquare will provide to Customer during the Term of the Agreement.
1. Product Updates and Releases
1.1. Software Version. “Software Version” means the base or core version of the Software that contains significant
new features and significant fixes and is available to the Customer. Software Versions may occur as the
Software architecture changes or as new technologies are developed. The nomenclature used for updates and
upgrades consists of major, minor, build, and fix and these correspond to the following digit locations of a
release, a,b,c,d. An example of which would be 7.4.1.3, where the 7 refers to the major release, the 4 refers
to the minor release, the 1 refers to the build, and the 3 refers to a fix. All Software Versions are provided and
included as part of this Agreement.
1.2. Updates. From time to time CentralSquare may develop permanent fixes or solutions to known problems or
bugs in the Software and incorporate them in a formal “Update” to the Software. If Customer is receiving
technical support from CentralSquare on the general release date for an Update, CentralSquare will provide
the Customer with the Update and related Documentation at no extra charge. Updates for custom
configurations will be agreed upon by the Parties and outlined in a Statement of Work or Change Order.
1.3. Releases. Customer shall agree to install and/or use any New or Major Release within one year of being made
available by CentralSquare to avoid or mitigate a performance problem, ineligibility for Support and
Maintenance Services or infringement claim. All modifications, revisions and updates to the Software shall be
furnished by means of new Releases of the Software and shall be accompanied by updates to the
Documentation whenever CentralSquare determines, in its sole discretion, that such updates are nece ssary.
2. Support
2.1. CentralSquare shall provide to Customer support via toll-free phone number 833-278-7877 or via the
CentralSquare Support Portal. CentralSquare shall provide to Customer, commercially reasonable efforts in
solving errors reported by the Customer as well as making available an online support portal. Customer shall
provide to CentralSquare reasonably detailed documentation and explanation, together with underlying data, to
substantiate errors and to assist CentralSquare in its efforts to diagnose, reproduce and correct the error. Should
either Party not be able to locate the error root cause and Customer and CentralSquare agree that on-site services
are necessary to diagnose or resolve the problem CentralSquare shall provide a travel estimate and estimated
hours in order to diagnose the reported error.
2.2. If after traveling onsite to diagnose a reported error and such reported error did not, in fact, exist or was not
attributable to a Defect in the Software provided by CentralSquare or an act or omission of CentralSquare, then
Customer shall pay for CentralSquare's investigation, travel, and related services in accordance with provided
estimate. Customer must provide CentralSquare with such facilities, equipment and support as are reasonably
necessary for CentralSquare to perform its obligations under this Exhibit, including remote access in
accordance with the Remote Access Policy.
3. Online Support Portal
Online support is available via https://support.centralsquare.com/s/contact-us, offering Customer the ability to
resolve its own problems with access to CentralSquare’s most current information. Customer will need to enter its
designated username and password to gain access to the technical support areas on CentralSquare’s website.
CentralSquare’s technical support areas allow Customer to: (i) search an up -to-date knowledge base of technical
support information, technical tips, and featured functions; and (ii) access answers to frequently asked questions
(FAQ).
4. Exclusions from Technical Support Services
CentralSquare shall have no support obligations to provide Support or Maintenance for Solutions that are not kept
current to one version prior to the then current version of the Solution. CentralSquare shall have no support
obligations with respect to any third-party hardware or software product not licensed or sold to Customer by
CentralSquare (“Nonqualified Product”). Customer shall be solely responsible for the compatibility and functioning
of Nonqualified Products with the Software.
5. Customer Responsibilities
In connection with CentralSquare’s provision of technical support as described herein, Customer
acknowledges that Customer has the responsibility to do each of the following:
5.1 Provide hardware, operating system and browser software that meets technical specifications, as well as
a fast, stable, high-speed connection and remote connectivity for accessing the Solution.
5.2 Maintain any applicable computer system and associated peripheral equipment in good working order in
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accordance with the manufacturers’ specifications, and ensure that any problems reported to
CentralSquare are not due to hardware malfunction;
5.3 For CentralSquare Solutions that are implemented on Customer Systems, maintain the designated
operating system at the latest code revision level reasonably deemed necessary by CentralSquare for
proper operation of the Software;
5.4 Supply CentralSquare with access to and use of all information and facilities reasonably determined to be
necessary by CentralSquare to render the technical support described herein;
5.5 Perform any test or procedures reasonably recommended by CentralSquare for the purpose of identifying
and/or resolving any problems;
5.6 At all times follow routine operator procedures as specified in the Documentation or any error correction
guidelines of CentralSquare posted on the CentralSquare website;
5.7 Customer shall remain solely responsible at all times for the safeguarding of Customer’s proprietary,
confidential, and classified information contained within Customer Systems; and
5.8 Reasonably ensure that the Customer Systems are isolated and free from viruses and malicious code
that could cause harm before requesting or receiving remote support assistance.
6. Priorities and Support Response Matrix
The following priority matrix relates to software errors covered by this Agreement. Causes secondary to non -
covered causes - such as hardware, network, and third-party products - are not included in this priority matrix and
are outside the scope of this Exhibit. CentralSquare will make commercially reasonable efforts to respond to
Software incidents for live remote based production systems using the following guidelines:
Priority Issue Definition Response Time
Priority 1 –
Urgent
The software is completely down and will not
launch or function.
Priority 1 issues must be called in via 833-278-7877 and
will be immediately answered and managed by the first
available representative.
Priority 2 –
Critical
A high-impact problem that disrupts the
customer’s operation but there is capacity to
remain productive and maintain necessary
operations.
Priority 2 issues must be called in via 833-278-7877 and
will be immediately answered and managed by the first
available representative.
Priority 3 –
Non-Critical
A Software Error related to a user function which
does not negatively impact the User from the use
of the system. This includes system administrator
functions or restriction of user workflow but does
not significantly impact their job function.
Non-Critical Priority 3 issues must be reported via
Https://support.centralsquare.com/s/contact-us
Priority 4 –
Minor
Cosmetic or documentation errors, including
Customer technical questions or usability
questions.
Minor Priority 4 issues must be reported via
Https://support.centralsquare.com/s/contact-us
7. Exceptions. CentralSquare shall not be responsible for failure to carry out its Support and Maintenance obligations
under this Exhibit if the failure is caused by adverse impact due to:
7.1. defectiveness of the Customer’s Systems (including but not limited to environment, hardware or ancillary
systems), or due to Customer corrupt, incomplete, or inaccurate data reported to the Solution, or documented
Defect.
7.2. denial of reasonable access to Customer’s System or premises preventing CentralSquare from addressing
the issue.
7.3. material changes made to the usage of the Solution by Customer where CentralSquare has not agreed to
such changes in advance and in writing or the modification or alteration, in any way, by Customer or its
subcontractors, of communications links necessary to the proper performance of the Solution.
7.4. a Force Majeure event (as outlined in Section 12), or the negligence, intentional acts, or omissions of
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Customer or its agents.
8. Incident Resolution. Actual response times and resolutions may vary due to issue complexity and priority. For
critical impact level and above, CentralSquare provides a continuous resolution effort until the issue is resolved.
CentralSquare will make commercially reasonable efforts to resolve Software incidents for live remote bas ed
production systems using the following guidelines:
Priority Resolution
Process
Resolution Time
Priority 1 – Urgent CentralSquare will provide a
procedural or configuration
workaround or a code correction
that allows the Customer to
resume live operations on the
production System.
CentralSquare will work continuously to provide the
Customer with a solution that allows the Customer to
resume live operations on the production system.
CentralSquare will either resolve the issue or provide a
resolution plan as soon as possible and not later than
twenty-four (24) hours after notification.
Priority 2 –
Critical
CentralSquare will provide a
procedural or configuration
workaround or a code correction
that allows the Customer to
resume normal operations on the
production System.
CentralSquare will work continuously to provide the
Customer with a solution that allows the Customer to
resume normal operations on the production System.
CentralSquare will either resolve the issue or provide a
resolution plan as soon as possible and not later than thirty-
six (36) hours after notification.
Priority 3 – Non –
Critical
CentralSquare will provide a
procedural or configuration
workaround that allows the
Customer to resolve the problem.
CentralSquare will work to provide the Customer with a
resolution which may include a workaround or code
correction within a timeframe that takes into consideration
the impact of the issue on the Customer and
CentralSquare’s User base. Priority 3 issues have no
defined resolution time.
Priority 4 – Minor If CentralSquare determines
that a reported Minor Priority
error requires a code correction,
such issues will be addressed in
a subsequent release when
applicable.
CentralSquare will work to provide the Customer with a
resolution which may include a workaround or code
correction in a future release of the software. Priority 4
issues have no defined resolution time.
9. Cases needing development. Support cases that require code development (e.g. writing, modifying or reviewing
source code to create new functionality, resolve issues, or improve existing features) will be transferred to the
appropriate product development team. Cases transferred to product development will be reviewed to determine
the nature of the request, the severity of the impact on the performance of the solution, and the availability of a
resolution. CentralSquare reserves the right to close out Non-Critical (Priority 3) and Minor (Priority 4) support cases,
without resolution, for development items that do not reasonably fall within the current product roadmap.
10. Non-Production Environments. CentralSquare will make commercially reasonable efforts to provide fixes to non -
production environment(s). Non-production environments are not included under the response or resolution tables
provided in this Exhibit.
10.1. Maintenance. All non-production environment resolution processes will follow the structure and schedules
outlined above for production environments.
10.2. Incidents and service requests. Non-production environment incidents are considered priority 3 or 4, dictated
by circumstances and will be prioritized and scheduled subordinate to production environment service
requests.
11. Training. Outside the scope of training services purchased, if any, Customer is responsible for the training and
organization of its staff in the operation of the Software.
12. Development Work. Software support and maintenance does not include development work either (i) on software
not licensed from CentralSquare or (ii) development work for enhancements or features that are outside the
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documented functionality of the Software, except such work as may be specifically purchased and outlined in the
Agreement. CentralSquare retains all intellectual property rights in development work performed and Customer may
request consulting and development work from CentralSquare as a separate billable service.
13. Technology Life Expectancy. Customer understands, acknowledges and agrees that the technology upon which
the Hardware, Solution and Third-Party Software is based changes rapidly. Customer further acknowledges that
CentralSquare will continue to improve the functionality and feature s of the Solution to improve legal compliance,
accuracy, functionality and usability. As a result, CentralSquare does not represent or warrant that the Hardware,
Solution and/or Third-Party Software provided to Customer under this Agreement or that the Customer Systems
recommended by CentralSquare will function for an indefinite period of time. Rather, CentralSquare and Customer
may, from time to time, analyze the functionality of the Hardware, Solution, Third -Party Software and Customer
Systems in response to changes to determine whether Customer must upgrade the same. Customer upgrades may
include without limitation, the installation of a new Release, additional disk storage and memory, and workstation
and/or server upgrades. Customer upgrades may also include the installation and/or removal of Third-Party Software.
Customer is solely responsible for all costs associated with future resources and upgrades.
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EXHIBIT 2
CentralSquare Access Management Policy
In order to provide secure, federally compliant connections to agency systems CentralSquare Technologies
(“CentralSquare”) requires BeyondTrust or SecureLink as the only approved methodology of connection. BeyondTrust
and Securelink provide the necessary remote access in order to service and maintain CentralSquare products while
adhering to the Federal Bureau of Investigations Criminal Justice Information Services requirements. Both solutions
utilize two-factor authentication Federal Information Processing Standard Publication (“FIPS”) 140-2 validated
cryptographic modules and AES encryption in 256-bit strengths.
BeyondTrust and Securelink are addressed in turn via this Access Management Policy; Customers may
choose which remote privileged access management solution will be utilized by CentralSquare.
BeyondTrust
The BeyondTrust remote support solution may be utilized via escorted session or a jump Customer. As for
an escorted session, when an agency needs assistance from CentralSquare, the agency employee requesting
assistance will receive verbal or email communication with a session key necessary to enable remote access. If a
verbal key is provided, the user enters the session key after visiting https://securesupport.centralsquare.com.
Jump Customers are a Windows service that can be stopped/started to facilitate a support
session. Connections made via jump Customer can be active or passive. An active jump Customer is always
available. A passive connection is enabled for a specific purpose and then disabled when not used. Regardless of the
option selected, CentralSquare’s support team will arrange a BeyondTrust session to establish the jump Customer.
The jump Customer resides on the agency side on the installed device, where an agency administrator can
manage. Instructions on how to enable/disable jump Customers can be provided upon request. A sample workflow of
a passive jump Customer is provided below:
Should an agency require support from CentralSquare, a call would be placed and/or
a support ticket opened in the portal on the CentralSquare customer support
website. Before accessing the agency’s system and/or environment, the
CentralSquare representative would send a notice of connection from the
CentralSquare support portal instance. This notice can be sent to the individual at
the agency that the CentralSquare representative is working with or other designated
contacts as necessary. Upon receipt of the notice of connection, the agency
personnel would enable the BeyondTrust jump Customer. The CentralSquare
representative would then be admitted to the agency’s system and/or environment
to perform the necessary task. Upon completion of the task, the CentralSquare
representative sends a notice of disconnection from the CentralSquare support
portal instance. Upon receipt of the notice of disconnection, the agency personnel
would then disable the BeyondTrust jump Customer.
Securelink
Similar to BeyondTrust’s escorted session, Securelink may be utilized via “quick connect”. To enable a quick
connect session when an agency needs assistance from CentralSquare, the Agency employee requesting assistance
will enter a key code in order to connect for screen sharing on a device.
Similar to the jump Customer methodology, SecureLink may also be utilized via “gatekeeper”. The sample
workflow description for a jump Customer provided above is substantially similar to the workflow for gatekeeper.
Summation
BeyondTrust and Securelink allow customers the ability to monitor connectivity to the customer’s network and
maintain CJIS compliance while enabling CentralSquare to perform the necessary support functions.
Docusign Envelope ID: 57B8CAEA-5B53-40D6-BBFB-DA6FFEBE77CDDocusign Envelope ID: 489D30F2-86EB-497C-A928-1D702E167CB2
Superion, LLC, a CentralSquare Company
1000 Business Center Drive
Lake Mary, FL 32746
Billing Inquiries: Accounts.Receivable@centralsquare.com
Invoice
Invoice No Date Page
444248 8/12/2025 1 of 2
Bill To
Orange County Sheriff's Office
Sally Kadle
144 East Margaret Lane
Hillsborough NC 27278
United States
Ship To
Orange County Sheriff's Office
Sally Kadle
144 East Margaret Lane
Hillsborough NC 27278
United States
Customer No Customer Name Customer PO #Currency Due Date
5219LG Orange County Sheriff's Office USD 7/31/2025
Invoice Sequence Number 1 of 1
Description Units Rate Extended
Quote No. Q-230529
1 ONESolution Police-to-Police - Annual Subscription Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 0.00 0.00
2 ONESolution Civil Processing - Annual Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 3,118.54 3,118.54
3 ONESolution Concealed Weapons Registration - Annual
Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 1,284.37 1,284.37
4 ONESolution Residential Security Watch - Annual Maintenance
Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 2,017.42 2,017.42
5 ONESolution Property & Evidence - Annual Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 2,383.97 2,383.97
6 ONESolution RMS Training Module - Annual Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 2,017.42 2,017.42
7 ONESolution Calls For Service - Annual Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 1,786.09 1,786.09
8 ONESolution Jail Management System - Annual Maintenance
Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 7,031.72 7,031.72
9 ONESolution PS&J Development & Maintenance - Annual
Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 1,173.36 1,173.36
Exhibit ADocusign Envelope ID: 489D30F2-86EB-497C-A928-1D702E167CB2
Superion, LLC, a CentralSquare Company
1000 Business Center Drive
Lake Mary, FL 32746
Billing Inquiries: Accounts.Receivable@centralsquare.com
Invoice
Invoice No Date Page
444248 8/12/2025 2 of 2
Bill To
Orange County Sheriff's Office
Sally Kadle
144 East Margaret Lane
Hillsborough NC 27278
United States
Ship To
Orange County Sheriff's Office
Sally Kadle
144 East Margaret Lane
Hillsborough NC 27278
United States
Customer No Customer Name Customer PO #Currency Due Date
5219LG Orange County Sheriff's Office USD 7/31/2025
Invoice Sequence Number 1 of 1
Description Units Rate Extended
10 ONESolution Mugshot Capture Station Software - Annual
Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 6,094.35 6,094.35
11 ONESolution Jail Commissary - Annual Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 1,795.11 1,795.11
12 ONESolution Records Management System - Annual
Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 11,921.33 11,921.33
13 ONESolution Calls For Service - Annual Maintenance Fee
Maintenance: Start:8/1/2025, End: 7/31/2026
1 2,017.42 2,017.42
RB#439649
Please include invoice number(s) on your remittance advice.
ACH:
Routing Number 121000358
Account Number 1416612641
E-mail payment details to: Accounts.Receivable@CentralSquare.com
Check:
12709 Collection Center Drive
Chicago, IL 60693
Subtotal 42,641.10
Tax 3,198.10
Invoice Total 45,839.20
Payments Applied 0.00
Balance Due USD 45,839.20
Docusign Envelope ID: 489D30F2-86EB-497C-A928-1D702E167CB2
Docusign Envelope ID: 489D30F2-86EB-497C-A928-1D702E167CB2
Revised 01/24
1
ORANGE COUNTY—INTERNAL USE ONLY
______________________________________________________________________________
Finance Information
Vendor Name: Superion, LLC, a CentralSquare Company Vendor Contact Person: Mabel Jose Peralta
Phone: (321) 245-9529 Address: 1000 Business Center D City Lake Mary State: FL Zip: 32746
Department: IT Amount: $45,839.20 Purpose: Software licenses and annual maintenance fees
Budget Code(s): 10315020-625010 Vendor # 67241
Vendor Status with NCSOS: Vendor is a BOCC consultant: Yes No
Contract Details
Contract Type: New Amendment (Original Contract: ) (Most Recent Amendment )
Effective Date End Date Notice Date (Notice Purpose )
Award
Approved by Board (Agenda Date: ); Made or Administered by
Signature Authority
- BOCC Express Delegation (Agenda Date: )
- Policy 9.4: Under $5,000; Service Under $90,000; Construction Under $250,000
- Budget Policy Section XV (Capital Improvement Project: )
Bidding
Informal Bidding ($30k-$90k); Formal RFP ($90k+); Other (<$30k); Exception(# )
Department Affirmation
This agreement is approved as to technical form and content and I, Sheriff, affirmatively state work on this project
has not been initiated prior to execution of the agreement.
This agreement is approved as to technical form and content . Services related to this agreement have already
begun or been completed. Description of the nature of the emergency condition that was addressed:
Department Director’s Signature ________________________________________ Date: ________
Information Technologies
This agreement has been reviewed and is approved as to information technology content and specifications:
Office of the Chief Information Officer___________________________________ Date: ________
Inapplicable because no hardware/software purchases or related services
Risk Management
This agreement is approved for sufficiency of insurance standards, specifications, and requirements:
Office of the Risk Management Officer___________________________________ Date: _________
Financial Services
This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act:
Office of the Chief Financial Officer ____________________________________ Date: _________
Legal Services
This agreement is approved as to legal form and sufficiency:
Sheriff’s Attorney _________________________________________________Date: ________
Clerk to the Board
All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov
The following signature block is for hard copies only and is not required for Docusign contracts:
Received for record retention:
Office of the Clerk to the Board __________________________________________Date:_________
Current - Active
Docusign Envelope ID: 489D30F2-86EB-497C-A928-1D702E167CB2
10/6/2025
10/12/2025
10/13/2025
10/14/2025
10/14/2025