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HomeMy WebLinkAbout2025-145-E-Tax Dept-PayIt-PayIt Non-Integrated Occupancy Tax PaymentRevised 01/24 1 [Departmental Use Only] TITLE PayIt Occupancy Tax FY 2025 NORTH CAROLINA SERVICES AGREEMENT NO RFP/RFQ ORANGE COUNTY This Services Agreement (hereinafter “Agreement”), made and entered into this 11th day of April, 2025, (“Effective Date”) by and between Orange County, North Carolina a political subdivision of the State of North Carolina (hereinafter, the "County") and PayIt, LLC having offices at 1100 Main Street, Suite 700, Kansas City, MO 64105, (hereinafter, the "Provider"). WITNESSETH: That the County and Provider, for the consideration herein named, do hereby agree as follows: 1. Services a. Scope of Work. i) This Agreement is for services to be rendered by Provider to County with respect to (insert type of project): PayIt Non-Integrated Occupancy Tax Payment ii) By executing this Agreement, the Provider represents and agrees that Provider is qualified to perform and fully capable of performing and providing the services required or necessary under this Agreement in a fully competent, professional and timely manner. iii) Time is of the essence with respect to this Agreement. iv) The services to be performed under this Agreement consist of Basic Services, as described and designated in Section 3 hereof. Compensation to the Provider for Basic Services under this Agreement shall be as set forth herein. 2. Responsibilities of the Provider a. Services to be provided. The Provider shall provide the County with all services required in Section 3 to satisfactorily complete the Project within the time limitations set forth herein and in accordance with the highest professional standards. b. Standard of Care. i) The Provider shall exercise reasonable care and diligence in performing services under this Agreement in accordance with the highest generally accepted standards of this type of Provider practice throughout the United States and in accordance with applicable federal, state and local laws and regulations applicable to the performance of these services. Provider is solely responsible for the professional Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 2 quality, accuracy and timely completion and submission of all work related to the Basic Services. ii) Provider shall be responsible for all errors or omissions of its agents, contractors, employees, or assigns in the performance of the Agreement. Provider shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts at no additional cost to the County. iii) The Provider shall not, except as otherwise provided for in this Agreement, subcontract the performance of any work under this Agreement without prior written permission of the County. No permission for subcontracting shall create, between the County and the subcontractor, any contract or any other relationship. iv) Provider is an independent contractor of County. Any and all employees of the Provider engaged by the Provider in the performance of any work or services required of the Provider under this Agreement, shall be considered employees or agents of the Provider only and not of the County, and any and all claims that may or might arise under any workers compensation or other law or contract on behalf of said employees while so engaged shall be the sole obligation and responsibility of the Provider. v) If activities related to the performance of this Agreement require specific licenses, certifications, or related credentials Provider represents that it or its employees, agents and subcontractors engaged in such activities possess such licenses, certifications, or credentials and that such licenses certifications, or credentials are current, active, and not in a state of suspension or revocation. vi) Should any documents, exhibits, or addenda be attached to this Agreement, the terms of this Agreement shall have priority in any conflict with or among the terms of such referenced documents, exhibits, or addenda. vii) Should this Agreement involve project designs, the construction or creation of which is to be bid out or fulfilled by other contractors, and bidding or negotiation with contractors produce prices which, when added to the other elements of the approved total project cost, produce a cost that is in excess of the approved total project cost, the Provider shall participate with the County in negotiation and design adjustments to the extent such are necessary to obtain prices within the approved total project cost. All activity of the Provider with respect to these matters shall constitute Basic Services and shall be performed by the Provider without additional compensation. If negotiation and design adjustments fail to bring costs within the total project cost the County may reject all bids and Provider will redesign or reduce portions of the project in an effort to reduce the bid prices to within the total project cost and rebid the project. One such redesign is included within Basic Services. If this second letting for bids does not produce bids that are within the approved total project cost initially or after negotiations with the contractor the cost is not reduced to an amount within the total project cost, the Provider is not obligated to engage in further redesign. 3. Basic Services Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 3 a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows (fully describe services to be provided): PayIt Non-Integrated Occupancy Tax Payment as further described in the attached Exhibit A. 4. Duration of Services a. Term. The term of this Agreement shall be from April 15, 2025 to April 14, 2026. b. Scheduling of Services. i) The Provider shall schedule and perform its activities in a timely manner. ii) Should the County determine that the Provider is behind schedule, it may require the Provider to expedite and accelerate its efforts, including providing additional resources and working overtime, as necessary, to perform its services in accordance with the approved project schedule at no additional cost to the County. iii) The Commencement Date for the Provider's Basic Services shall be April 15, 2025. 5. Compensation a. Compensation for Basic Services. Compensation for Basic Services shall include all compensation due the Provider from the County for all services satisfactorily (as determined by the County) performed pursuant to this Agreement. The maximum amount payable for Basic Services shall not exceed Five Thousand Dollars ($5,000). Payment for satisfactorily performed Basic Services shall become due and payable within thirty (30) days of Provider properly invoicing County. Payment shall be subject to provisions of Section 5(b). b. Disputes. In the event the amount stated on an invoice is disputed by the County, the County may withhold payment of all or a portion of the amount stated on an invoice until the parties resolve the dispute. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. c. Additional Services. County shall not be responsible for costs related to any services in addition to the Basic Services performed by Provider unless County requests such additional services in writing and such additional services are evidenced by a written amendment to this Agreement. 6. Responsibilities of the County a. Cooperation and Coordination. The County has designated (Nancy Freeman, Tax Administrator) to act as the County's representative with respect to the Project who shall have the authority to render decisions within guidelines established by the County Manager or the County Board of Commissioners and who shall be available during Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 4 working hours as often as may be reasonably required to render decisions and to furnish information. 7. Insurance a. General Requirements. Provider shall obtain, at its sole expense, Commercial General Liability Insurance, Automobile Insurance, Workers’ Compensation Insurance, and any additional insurance as may be required by County’s Risk Manager as such insurance requirements are described in the Orange County Risk Transfer Policy and Orange County Minimum Insurance Coverage Requirements (each document is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php). If County’s Risk Manager determines additional insurance coverage is required such additional insurance shall consist of N/A (if no additional insurance required mark N/A as being not applicable). Provider shall not commence work until such insurance is in effect and certification thereof has been received by the County's Risk Manager. 8. Indemnity a. Indemnity. To the extent authorized by North Carolina law the Provider agrees, without limitation, to defend, indemnify and hold harmless the County from all loss, liability, claims or expense, including attorney's fees, arising out of or related to the Project and arising from property damage or bodily injury including death to any person or persons caused in whole or in part by the negligence or misconduct of the Provider except to the extent same are caused by the negligence or willful misconduct of the County. It is the intent of this provision to require the Provider to indemnify the County to the fullest extent permitted under North Carolina law. 9. Amendments to the Agreement a. Changes in Basic Services. Changes in the Basic Services and entitlement to additional compensation or a change in duration of this Agreement shall be made by a written Amendment to this Agreement executed by the County and the Provider. The Provider shall proceed to perform the Services required by the Amendment only after receiving a fully executed Amendment from the County. 10. Termination a. Termination for Convenience of the County. This Agreement may be terminated without cause by the County and for its convenience upon seven (7) days’ prior written notice to the Provider. b. Other Termination. The Provider may terminate this Agreement based upon the County's material breach of this Agreement; provided, the County has not taken all reasonable actions to remedy the breach. The Provider shall give the County seven (7) days' prior written notice of its intent to terminate this Agreement for cause. Either party may terminate this Agreement upon notice to the other party that obligations pursuant to this Agreement are made impractical due to declarations of emergency by Orange County or by North Carolina due to events directly impacting Orange County. Both parties shall Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 5 remain responsible for all payment and performance due up to the receipt of such notice, but shall have no further obligation or responsibility beyond that date provided the terminating party has taken all reasonable steps to complete the performance of its obligations. c. Compensation After Termination. i) In the event of termination, the Provider shall be paid that portion of the fees and expenses that it has earned to the date of termination, less any costs or expenses incurred or anticipated to be incurred by the County due to errors or omissions of the Provider. Upon request of the County, the Provider shall submit to County all relevant documentation, including but not limited to, job cost records, to support its claims for final compensation. ii) Should this Agreement be terminated, the Provider shall deliver to the County within seven (7) days, at no additional cost, all deliverables including any electronic data or files relating to the Project. d. Waiver. The payment of any sums by the County under this Agreement or the failure of the County to require compliance by the Provider with any provisions of this Agreement or the waiver by the County of any breach of this Agreement shall not constitute a waiver of any claim for damages by the County for any breach of this Agreement or a waiver of any other required compliance with this Agreement. e. Suspension. County may suspend the Basic Services and this Agreement at any time for County’s convenience and without penalty to County upon three (3) days’ notice to Provider. Upon any suspension by County, Provider shall discontinue work on the Basic Services and shall not resume the Basic Services until notified to proceed by County. 11. Additional Provisions a. Limitation and Assignment. The County and the Provider each bind themselves, their successors, assigns and legal representatives to the terms of this Agreement. Neither the County nor the Provider shall assign or transfer its interest in this Agreement without the written consent of the other. There are no third-party beneficiaries of this Agreement and nothing in this Agreement, express or implied, is intended to confer on any person other than the parties hereto (and their respective successors, heirs and permitted assigns), any rights, remedies, or obligations. b. Governing Law. This Agreement and the duties, responsibilities, obligations and rights of respective parties hereunder shall be governed by the laws of the State of North Carolina. By executing this Agreement Provider affirms that Provider and any subcontractors of Provider are and shall remain in compliance with Article 2 of Chapter 64 of the North Carolina General Statutes. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.58. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.81. Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 6 c. Non-Discrimination. Provider shall at all times remain in compliance with all applicable local, state, and federal laws, rules, and regulations including but not limited to all state and federal non-discrimination laws, policies, rules, and regulations and the Orange County Non-Discrimination Policy and Orange County Living Wage Policy (each Orange County policy is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php.) Any violation of the Orange County Non-Discrimination Policy is a breach of this Agreement and County may immediately terminate this Agreement without further obligation on the part of the County. This paragraph is not intended to limit and does not limit the definition of breach to discrimination. d. Dispute Resolution. Any and all suits or actions to enforce, interpret or seek damages with respect to any provision of, or the performance or non-performance of, this Agreement shall be brought in the General Court of Justice of North Carolina sitting in Orange County, North Carolina. It is agreed by the parties that no other court shall have jurisdiction or venue with respect to such suits or actions. Binding arbitration may not be initiated by either Party, however, the Parties may agree to nonbinding mediation of any dispute prior to the bringing of such suit or action. e. Entire Agreement. This Agreement represents the entire and integrated agreement between the County and the Provider and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be amended only by written instrument signed by both parties. Modifications may be evidenced by facsimile signatures. f. Severability. If any provision of this Agreement is held as a matter of law to be unenforceable, the remainder of this Agreement shall be valid and binding upon the Parties. g. Ownership of Work Product. Should Provider’s performance of this Agreement generate documents, items or things that are specific to this Project such documents, items or things shall become the property of the County and may be used on any other project without additional compensation to the Provider. The use of the documents, items or things by the County or by any person or entity for any purpose other than the Project as set forth in this Agreement shall be at the full risk of the County. h. Non-Appropriation. Provider acknowledges that County is a governmental entity, and the validity of this Agreement is based upon the availability of public funding under the authority of its statutory mandate. In the event that public funds are unavailable or not appropriated for the performance of County’s obligations under this Agreement, then this Agreement shall automatically expire without penalty to County immediately upon written notice to Provider of the unavailability or non-appropriation of public funds. It is expressly agreed that County shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement. In the event of a change in the County’s statutory authority, mandate or mandated Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 7 functions, by state or federal legislative or regulatory action, which adversely affects County’s authority to continue its obligations under this Agreement, then this Agreement shall automatically terminate without penalty to County upon written notice to Provider of such limitation or change in County’s legal authority. i. Signatures. This Agreement together with any amendments or modifications may be executed electronically. All electronic signatures affixed hereto evidence the consent of the Parties to utilize electronic signatures and the intent of the Parties to comply with Article 11A and Article 40 of North Carolina General Statute Chapter 66. j. Notices. Any notice required by this Agreement shall be in writing and delivered by certified or registered mail, return receipt requested to the following: Orange County Provider’s Name Attention: Tax Administration PayIt, LLC P.O. Box 8181 1100 Main Street, Suite 700 Hillsborough, NC 27278 Kansas City, MO 64105 [SIGNATURE PAGE TO FOLLOW] Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 8 IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have hereunder set their hands and seal, all as of the day and year first above written. ORANGE COUNTY: PROVIDER: By: _________________________________ Nancy Freeman, Tax Administrator By: __________________________________ Mike Plunkett, Co-Founder & Chief Development Officer Printed Name and Title Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Revised 01/24 9 ORANGE COUNTY—INTERNAL USE ONLY ______________________________________________________________________________ Finance Information Vendor Name: PayIt, LLC Vendor Contact Person: Debbie Brannan Phone: (704) 701-6526 dbrannan@payitgov.com Address: 1100 Main St., Ste 700 City Kansas City State: MO Zip: 64105 Department: Tax Administration Amount: $5,000 Purpose: PayIt Non-Integrated Occupancy Tax Payment Budget Code(s): 10335020-630000 Vendor # 67730 Vendor Status with NCSOS: N/A Vendor is a BOCC consultant: Yes No Contract Details Contract Type: New Amendment (Original Contract: ) (Most Recent Amendment ) Effective Date 4/15/2025 End Date 4/14/2026 Notice Date N/A (Notice Purpose N/A) Award Approved by Board (Agenda Date: ); Made or Administered by Signature Authority - BOCC Express Delegation (Agenda Date: ) - Policy 9.4: Under $5,000; Service Under $90,000; Construction Under $250,000 - Budget Policy Section XV (Capital Improvement Project: ) Bidding Informal Bidding ($30k-$90k); Formal RFP ($90k+); Other (<$30k); Exception(# ) Department Affirmation This agreement is approved as to technical form and content and I as Department Director affirmatively state work on this project has not been initiated prior to execution of the agreement. This agreement is approved as to technical form and content. Services related to this agreement have already begun or been completed. Description of the nature of the emergency condition that was addressed: Department Director’s Signature ________________________________________ Date: ________ Information Technologies This agreement has been reviewed and is approved as to information technology content and specifications: Office of the Chief Information Officer___________________________________ Date: ________ Inapplicable because no hardware/software purchases or related services Risk Management This agreement is approved for sufficiency of insurance standards, specifications, and requirements: Office of the Risk Management Officer___________________________________ Date: _________ Financial Services This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act: Office of the Chief Financial Officer ____________________________________ Date: _________ Legal Services This agreement is approved as to legal form and sufficiency: Office of the County Attorney __________________________________________Date: ________ Clerk to the Board All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov The following signature block is for hard copies only and is not required for Docusign contracts: Received for record retention: Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 4/11/2025 4/14/2025 4/14/2025 4/14/2025 4/14/2025 Statement of Work PayIt Standalone Payment Page(s) April 8, 2025 Draft - For Discussion Purposes Only EXHIBIT ADocusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 PayIt Platform Statement of Work This Statement of Work (the “SOW“) is entered into, to be effective upon execution (“Effective Date”), by and between Orange County NC (“Client” or “Subscriber”), and PayIt, LLC located at 1100 Main Street, Suite 700, Kansas City, MO 64105 (“Service Provider” or “PayIt”). PayIt, LLC and Client are parties to a Master Service Agreement - North Carolina Department of Information Technology Request for Quote DOT # 11694327-JB with an execution date of June 7, 2018. Title of Solution: PayIt Non-Integrated Occupancy Tax Payment Term of Contract: See Master Service Agreement Key Contact Information Client: Orange County NC Provider: PayIt, LLC Address: PO Box 8181 Address: 1100 Main Street, Ste 700 City, State, Zip: Hillsborough, NC 27278 City, State, Zip: Kansas City, MO 64105 Key Contact: Nancy Freeman Key Contact: Debbie Brannan Title: Director Tax Administration Title: Client Success Director Email: nfreeman@orangecou ntync.gov Email: Dbrannan@payitgov.com Client Background Orange County currently relies on a manual, paper-based process for occupancy tax filing and payment, requiring taxpayers to download a PDF, calculate the tax owed, and submit payment by mail or in person. This process is time-consuming, error-prone, and places a burden on staff with other high-priority tasks. By deploying PayIt, the County aims to streamline tax collection, reduce errors, improve staff efficiency, and provide a more convenient and user-friendly experience for taxpayers. © PayIt – payitgov.com 2 Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 1. Platform Services PayIt’s proprietary software platform provides the front-end end user interface, back-end administrative portal to the Client, and business analytics also available via PayIt’s administrative portal. Services described in this Statement of Work operate on PayIt’s software platform. 2. Scope of Services 2.1. PayIt Non-integrated payment flow Payment Channel(s) Platform channel(s) covered by this Statement of Work ● PayIt payment page via web access Service Features: PayIt payment page Constituent Features Constituent Users will be able to… A. Access PayIt payment page for Occupancy Tax via the existing myOrangeCountyNC application B. Submit configurable fields containing payment identifying information (e.g., account number, name, phone number, etc.) for a Bill due to the Client B.1. Configurable Field types: B.1.1. Address B.1.2. Checkbox list B.1.3. Date B.1.4. Dropdown B.1.5. Email B.1.6. Amount to be paid B.1.7. Phone B.1.8. Quantity B.1.9. Radio List B.1.10. Text B.2. Each field has the following options: B.2.1. Choice of Required or Optional B.2.2. Helper text B.2.3. Validation depending on the field type (examples: minimum/maximum numbers, checks for valid email address/phone number, and character validation, ex: must start with ABC) C. Make payments via Card or ACH for all required fees (cards accepted include Visa, MasterCard, Discover, American Express) D. Store tokenized payments methods in the PayIt Profile E. Receive payment confirmation via email F. Review payment and transaction history in the PayIt Profile © PayIt – payitgov.com 3 Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 Admin Features Authorized Admin Users will be able to: A. Receive daily transaction reports in .CSV format containing all of the fields the user inputted B. Receive monies deposited into one Client identified bank account per payment workflow C. Work with a PayIt implementation team to configure settlement and reporting, including Client needs specific to ACH returns, refunds, and chargebacks D. View user submitted details, including each field configured in the payment flow, in the ProSight admin tool. E. View transaction details, with a link to user submitted details, in the ProSight admin tool. Integration Back-office/System(s) of Record: N/A Preferred Integration Format: N/A Note: because this payment flow is intended to be a simple, quickly implemented service, there is no integration with back-office systems. On a daily basis, Client will receive standard daily remittance reports. 3. Service Deployment Overview 3.1. PayIt will provide regular (weekly as a standard) updates, including updated project plans with milestones and progress, assessments of project status, upcoming key action items, scope assessments (including any potential changes in scope and / or project risks). 3.2. Daily project tasks will be managed by a Client Implementations Manager experienced in working with government technology projects. 3.3. Deployment Schedule and Deliverables 3.3.1. PayIt will work with the Client to deliver service to its constituents quickly. We recognize the value of time especially for our agency partner ’s staff. Typically, our recommended project schedule draft will suggest specific phased launches. These phases may be split based on disparate services, channels, or both. The goals and objectives for each phase will be stated upfront and will be geared to meet the balance of making changes quickly and managing risk/resource time. Unless otherwise agreed between the Client and PayIt as a part of a larger effort outside this Statement of Work, the PayIt payment page will be considered Phase © PayIt – payitgov.com 4 Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 4. Client Responsibilities 4.1. Deployment Provide a single point of contact for the configuration process and provide adequate access to staff and resources to support the goal of being live quickly post the kick-off. 4.2. Go-Live 4.2.1. Provide adequate resources to test, validate, and finalize public launch of services within thirty calendar days of services deployed as ready for test. Note: PayIt platform services are made available to agencies at low costs because they are primarily funded through transaction and processing fees. If an agency is unable to redirect all web traffic seeking to pay for one or more of the services covered by this statement of work in a timely manner (for clarity: within 30 calendar days of services available for final testing and approval), the agency agrees to cover the cost of providing those services until such time that services are launched and redirect links are in place on the agency’s digital properties. The Inactive Service Penalty is listed in Section 6.6 of this agreement. 4.2.2. Launch PayIt payment web page, in coordination with PayIt, when configuration of services is complete, including the redirect of any and all web addresses for applicable services to the web Application. For clarity, the PayIt service will serve as the primary digital option for client services it supports. 4.2.3. Provide marketing support, in coordination with PayIt, adequate to drive Customer/Patron adoption of the Applications. For this purpose, the marketing support provided by Client will include: ● Placing online notifications and mobile intercept screens prominently on Client website and department landing pages, as well as any e-newsletters or emails ● Placing notification(s) on all billing communications (including citations, etc.) ● Including notification(s) information in any printed signage, newsletters, and blogs 5. PayIt Responsibilities 5.1. Configuration Provide the services in this Statement of Work; deploy, configure, host and manage the PayIt platform. Provide a single point of contact for the configuration process, with a dedicated project team and a goal to launch service in production quickly post kick-off. Provide training to Client personnel. © PayIt – payitgov.com 5 Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 5.2. Management After Go-Live Provide on-going support to Client. Meet regularly to review performance, track against shared goals, and share upcoming platform enhancements as well as identify opportunities for service-level improvements. 5.3. Settlement & Disbursement Collect payment from Constituent Users and deposit collected funds into designated Client accounts. Note: Settlement rules and disbursement schedules are configured for Client during the implementation process. Credits for NSF, refunds, and chargebacks will be deducted from regular client settlement funding. 5.4. Client Operational Support 5.4.1. PayIt will provide support to Client Users. PayIt’s Client Operations support will include web-based online tools for Client personnel, training for the Client’s customer support personnel and technical staff, dedicated support for technical issues, and 24/7 direct means of contact for emergency situations. 5.4.2. PayIt Client Support is available during business hours (8am-5pm Local Time, Monday-Friday). Email support is available 24/7, 365 days a year. Requests sent in evenings and weekends can expect a reply within one business day. 6. Pricing 6.1. Transaction-Based Fees PayIt supports its SaaS platform by charging a Transaction Fee and a Processing Fee when a Constituent User uses the PayIt platform to make a Payment** to Client. The Transaction Fee is determined by the Transaction Type. The Processing Fee (Credit Card or ACH) is determined by the form of payment. For clarity, Constituent Users are not charged for looking up information, receiving reminders, or scheduling a payment. 6.2. Fees are applied according to the following table, and each listed as not to exceed: Transaction Type Transaction Fee Payment Processing Fee Credit/Debit Card ACH Non-integrated Payment Page transaction $2.00 1.85% $1.25 © PayIt – payitgov.com 6 Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 ● ** a Payment is defined as the single Payment by Constituent User for all Transaction Types. For clarity, a Payment can include one or multiple of the same or different Transaction Types. (e.g., if a Constituent User pays two bills at the same time they will incur one processing fee and one transaction fee that make up the single payment.) ● Fee structure including which fees will be absorbed by Client or passed on to Constituent User are configured during the Implementation Phase. If Client is paying any or all fees, payment can be netted out or invoiced. If invoiced, payment is due within 30 days of Client receiving the invoice. ● Example: If the Constituent User pays all fees, the following formula would be applicable. Constituent Amount Owed to Client + Transaction Fee(s) + Processing Fee = Total $ Amount paid by Constituent. 6.3. Fees for Payment Errors: PayIt, LLC will invoice Chargebacks at a rate not to exceed $10 per transaction. PayIt, LLC does not charge fees for insufficient funds or refunds. PayIt reserves the right to remove the ACH payment option for individuals who have had an insufficient fund error on prior transaction attempts. 6.4. Additional Platform Technology Fees: Fee Amount Frequency or timing Set-up Fee $5,000 Invoiced at project kickoff, payment due within 30 days of Client receipt of invoice Annual Fee $0 Update Fee $0 Upgrade Fee $0 Maintenance Fee $0 . 6.5. Monthly Inactive Service Penalty Described in section 4.3, PayIt may initiate a monthly fee to Client when services have been deployed for final testing, and 30 calendar days have elapsed without the services launching for use by the public Fee Amount Frequency or timing Inactive Service Fee $1,000 Monthly © PayIt – payitgov.com 7 Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 7. Agreement Upon execution of this Statement of Work, PayIt, LLC and Client hereby agree to the requirements outlined in this Proposal, the sum of which will constitute a binding agreement (“Agreement”) between the parties. Executed on the dates set forth below by the undersigned authorized representative of Subscriber and Service Provider to be effective as of the Effective Date. Orange County NC (Client/Subscriber) By: _________________________________ Name: Title: Date: PayIt, LLC (Service Provider) By: _________________________________ Name: Title: Date: © PayIt – payitgov.com 8 Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539 ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? INSR ADDL SUBR LTR INSD WVD DATE (MM/DD/YYYY) PRODUCER CONTACT NAME: FAXPHONE (A/C, No):(A/C, No, Ext): E-MAIL ADDRESS: INSURER A : INSURED INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : POLICY NUMBER POLICY EFF POLICY EXPTYPE OF INSURANCE LIMITS(MM/DD/YYYY)(MM/DD/YYYY) AUTOMOBILE LIABILITY UMBRELLA LIAB EXCESS LIAB WORKERS COMPENSATION AND EMPLOYERS' LIABILITY DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) AUTHORIZED REPRESENTATIVE EACH OCCURRENCE $ DAMAGE TO RENTED CLAIMS-MADE OCCUR $PREMISES (Ea occurrence) MED EXP (Any one person)$ PERSONAL & ADV INJURY $ GEN'L AGGREGATE LIMIT APPLIES PER:GENERAL AGGREGATE $ PRO-POLICY LOC PRODUCTS - COMP/OP AGG $JECT OTHER:$ COMBINED SINGLE LIMIT $(Ea accident) ANY AUTO BODILY INJURY (Per person)$ OWNED SCHEDULED BODILY INJURY (Per accident)$AUTOS ONLY AUTOS HIRED NON-OWNED PROPERTY DAMAGE $AUTOS ONLY AUTOS ONLY (Per accident) $ OCCUR EACH OCCURRENCE $ CLAIMS-MADE AGGREGATE $ DED RETENTION $$ PER OTH- STATUTE ER E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYEE $ If yes, describe under E.L. DISEASE - POLICY LIMIT $DESCRIPTION OF OPERATIONS below INSURER(S) AFFORDING COVERAGE NAIC # COMMERCIAL GENERAL LIABILITY Y / N N / A (Mandatory in NH) SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). COVERAGES CERTIFICATE NUMBER:REVISION NUMBER: CERTIFICATE HOLDER CANCELLATION © 1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORDACORD 25 (2016/03) CERTIFICATE OF LIABILITY INSURANCE Lockton Companies, LLC 444 W. 47th St., Ste. 900 Kansas City MO 64112-1906 (816) 960-9000 kcasu@lockton.com PAYIT, LLC 1100 MAIN ST, SUITE 700 KANSAS CITY MO 64105 The Continental Insurance Company 35289 Hartford Casualty Insurance Company 29424 Sentinel Insurance Company, Ltd.11000 Valley Forge Insurance Company 20508 X X 1,000,000 1,000,000 10,000 1,000,000 2,000,000 2,000,000 X X 1,000,000 XXXXXXX XXXXXXX XXXXXXX XXXXXXX X 6,000,000 6,000,000 XXXXXXX Y X 1,000,000 1,000,000 1,000,000 B 8018384901 3/1/2025 3/1/2026 A 8018384929 3/1/2025 3/1/2026 D 8018384915 3/1/2025 3/1/2026 C 8018384896 3/1/2025 3/1/2026 3/1/2026 1410452 Y N N N N N N 2/28/2025 19744056 19744056 XXXXXXX ORANGE COUNTY, NC ORANGE COUNTY P.O. BOX 8181 HILLSBOROUGH NC 27276 ORANGE COUNTY, NC IS ADDITIONAL INSURED ON GENERAL LIABILITY COVERAGE, AS REQUIRED BY WRITTEN CONTRACT AND SUBJECT TO THE TERMS AND CONDITIONS OF THE POLICY. X Docusign Envelope ID: AFBEB331-9B33-4564-AD1E-2C094745E539