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2025-074-E-AMS-American Facility Services-Cleaning Services at The Drakeford
Revised 01/24 1 [Departmental Use Only] TITLE Drakeford Cleaning FY 24-25 NORTH CAROLINA SERVICES AGREEMENT NO RFP/RFQ ORANGE COUNTY This Services Agreement (hereinafter “Agreement”), made and entered into this 18th day of February, 2025, (“Effective Date”) by and between Orange County, North Carolina a political subdivision of the State of North Carolina (hereinafter, the "County") and American Facility Services, Inc, (hereinafter, the "Provider"). WITNESSETH: That the County and Provider, for the consideration herein named, do hereby agree as follows: 1. Services a. Scope of Work. i) This Agreement is for services to be rendered by Provider to County with respect to (insert type of project): Custiodial services for The Drakeford located at 203 S. Greensboro St, Carrboro NC. Please see attached quote and RFP. ii) By executing this Agreement, the Provider represents and agrees that Provider is qualified to perform and fully capable of performing and providing the services required or necessary under this Agreement in a fully competent, professional and timely manner. iii) Time is of the essence with respect to this Agreement. iv) The services to be performed under this Agreement consist of Basic Services, as described and designated in Section 3 hereof. Compensation to the Provider for Basic Services under this Agreement shall be as set forth herein. 2. Responsibilities of the Provider a. Services to be provided. The Provider shall provide the County with all services required in Section 3 to satisfactorily complete the Project within the time limitations set forth herein and in accordance with the highest professional standards. b. Standard of Care. i) The Provider shall exercise reasonable care and diligence in performing services under this Agreement in accordance with the highest generally accepted standards of this type of Provider practice throughout the United States and in accordance with applicable federal, state and local laws and regulations applicable to the performance of these services. Provider is solely responsible for the professional Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Revised 01/24 2 quality, accuracy and timely completion and submission of all work related to the Basic Services. ii) Provider shall be responsible for all errors or omissions of its agents, contractors, employees, or assigns in the performance of the Agreement. Provider shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts at no additional cost to the County. iii) The Provider shall not, except as otherwise provided for in this Agreement, subcontract the performance of any work under this Agreement without prior written permission of the County. No permission for subcontracting shall create, between the County and the subcontractor, any contract or any other relationship. iv) Provider is an independent contractor of County. Any and all employees of the Provider engaged by the Provider in the performance of any work or services required of the Provider under this Agreement, shall be considered employees or agents of the Provider only and not of the County, and any and all claims that may or might arise under any workers compensation or other law or contract on behalf of said employees while so engaged shall be the sole obligation and responsibility of the Provider. v) If activities related to the performance of this Agreement require specific licenses, certifications, or related credentials Provider represents that it or its employees, agents and subcontractors engaged in such activities possess such licenses, certifications, or credentials and that such licenses certifications, or credentials are current, active, and not in a state of suspension or revocation. vi) Should any documents, exhibits, or addenda be attached to this Agreement, the terms of this Agreement shall have priority in any conflict with or among the terms of such referenced documents, exhibits, or addenda. vii) Should this Agreement involve project designs, the construction or creation of which is to be bid out or fulfilled by other contractors, and bidding or negotiation with contractors produce prices which, when added to the other elements of the approved total project cost, produce a cost that is in excess of the approved total project cost, the Provider shall participate with the County in negotiation and design adjustments to the extent such are necessary to obtain prices within the approved total project cost. All activity of the Provider with respect to these matters shall constitute Basic Services and shall be performed by the Provider without additional compensation. If negotiation and design adjustments fail to bring costs within the total project cost the County may reject all bids and Provider will redesign or reduce portions of the project in an effort to reduce the bid prices to within the total project cost and rebid the project. One such redesign is included within Basic Services. If this second letting for bids does not produce bids that are within the approved total project cost initially or after negotiations with the contractor the cost is not reduced to an amount within the total project cost, the Provider is not obligated to engage in further redesign. 3. Basic Services Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Revised 01/24 3 a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows (fully describe services to be provided): Custodial Services for The Drakeford Building located at 203 S. Greensboro St, Carrboro NC 4. Duration of Services a. Term. The term of this Agreement shall be from 03/01/2025 to 06/30/2025. b. Scheduling of Services. i) The Provider shall schedule and perform its activities in a timely manner. ii) Should the County determine that the Provider is behind schedule, it may require the Provider to expedite and accelerate its efforts, including providing additional resources and working overtime, as necessary, to perform its services in accordance with the approved project schedule at no additional cost to the County. iii) The Commencement Date for the Provider's Basic Services shall be 03/01/2025. 5. Compensation a. Compensation for Basic Services. Compensation for Basic Services shall include all compensation due the Provider from the County for all services satisfactorily (as determined by the County) performed pursuant to this Agreement. The maximum amount payable for Basic Services shall not exceed Twenty Seven Thousand Seven Hundred and Fifty Two Dollars ($27,752.00). Payment for satisfactorily performed Basic Services shall become due and payable within thirty (30) days of Provider properly invoicing County. Payment shall be subject to provisions of Section 5(b). b. Disputes. In the event the amount stated on an invoice is disputed by the County, the County may withhold payment of all or a portion of the amount stated on an invoice until the parties resolve the dispute. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. c. Additional Services. County shall not be responsible for costs related to any services in addition to the Basic Services performed by Provider unless County requests such additional services in writing and such additional services are evidenced by a written amendment to this Agreement. 6. Responsibilities of the County a. Cooperation and Coordination. The County has designated (Alan Dorman) to act as the County's representative with respect to the Project who shall have the authority to render decisions within guidelines established by the County Manager or the County Board of Commissioners and who shall be available during working hours as often as may be reasonably required to render decisions and to furnish information. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Revised 01/24 4 7. Insurance a. General Requirements. Provider shall obtain, at its sole expense, Commercial General Liability Insurance, Automobile Insurance, Workers’ Compensation Insurance, and any additional insurance as may be required by County’s Risk Manager as such insurance requirements are described in the Orange County Risk Transfer Policy and Orange County Minimum Insurance Coverage Requirements (each document is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php). If County’s Risk Manager determines additional insurance coverage is required such additional insurance shall consist of NA (if no additional insurance required mark N/A as being not applicable). Provider shall not commence work until such insurance is in effect and certification thereof has been received by the County's Risk Manager. 8. Indemnity a. Indemnity. To the extent authorized by North Carolina law the Provider agrees, without limitation, to defend, indemnify and hold harmless the County from all loss, liability, claims or expense, including attorney's fees, arising out of or related to the Project and arising from property damage or bodily injury including death to any person or persons caused in whole or in part by the negligence or misconduct of the Provider except to the extent same are caused by the negligence or willful misconduct of the County. It is the intent of this provision to require the Provider to indemnify the County to the fullest extent permitted under North Carolina law. 9. Amendments to the Agreement a. Changes in Basic Services. Changes in the Basic Services and entitlement to additional compensation or a change in duration of this Agreement shall be made by a written Amendment to this Agreement executed by the County and the Provider. The Provider shall proceed to perform the Services required by the Amendment only after receiving a fully executed Amendment from the County. 10. Termination a. Termination for Convenience of the County. This Agreement may be terminated without cause by the County and for its convenience upon seven (7) days’ prior written notice to the Provider. b. Other Termination. The Provider may terminate this Agreement based upon the County's material breach of this Agreement; provided, the County has not taken all reasonable actions to remedy the breach. The Provider shall give the County seven (7) days' prior written notice of its intent to terminate this Agreement for cause. Either party may terminate this Agreement upon notice to the other party that obligations pursuant to this Agreement are made impractical due to declarations of emergency by Orange County or by North Carolina due to events directly impacting Orange County. Both parties shall remain responsible for all payment and performance due up to the receipt of such notice, but shall have no further obligation or responsibility beyond that date provided the terminating party has taken all reasonable steps to complete the performance of its Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Revised 01/24 5 obligations. c. Compensation After Termination. i) In the event of termination, the Provider shall be paid that portion of the fees and expenses that it has earned to the date of termination, less any costs or expenses incurred or anticipated to be incurred by the County due to errors or omissions of the Provider. Upon request of the County, the Provider shall submit to County all relevant documentation, including but not limited to, job cost records, to support its claims for final compensation. ii) Should this Agreement be terminated, the Provider shall deliver to the County within seven (7) days, at no additional cost, all deliverables including any electronic data or files relating to the Project. d. Waiver. The payment of any sums by the County under this Agreement or the failure of the County to require compliance by the Provider with any provisions of this Agreement or the waiver by the County of any breach of this Agreement shall not constitute a waiver of any claim for damages by the County for any breach of this Agreement or a waiver of any other required compliance with this Agreement. e. Suspension. County may suspend the Basic Services and this Agreement at any time for County’s convenience and without penalty to County upon three (3) days’ notice to Provider. Upon any suspension by County, Provider shall discontinue work on the Basic Services and shall not resume the Basic Services until notified to proceed by County. 11. Additional Provisions a. Limitation and Assignment. The County and the Provider each bind themselves, their successors, assigns and legal representatives to the terms of this Agreement. Neither the County nor the Provider shall assign or transfer its interest in this Agreement without the written consent of the other. There are no third-party beneficiaries of this Agreement and nothing in this Agreement, express or implied, is intended to confer on any person other than the parties hereto (and their respective successors, heirs and permitted assigns), any rights, remedies, or obligations. b. Governing Law. This Agreement and the duties, responsibilities, obligations and rights of respective parties hereunder shall be governed by the laws of the State of North Carolina. By executing this Agreement Provider affirms that Provider and any subcontractors of Provider are and shall remain in compliance with Article 2 of Chapter 64 of the North Carolina General Statutes. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.58. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.81. c. Non-Discrimination. Provider shall at all times remain in compliance with all applicable local, state, and federal laws, rules, and regulations including but not limited to all state Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Revised 01/24 6 and federal non-discrimination laws, policies, rules, and regulations and the Orange County Non-Discrimination Policy and Orange County Living Wage Policy (each Orange County policy is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php.) Any violation of the Orange County Non-Discrimination Policy is a breach of this Agreement and County may immediately terminate this Agreement without further obligation on the part of the County. This paragraph is not intended to limit and does not limit the definition of breach to discrimination. d. Dispute Resolution. Any and all suits or actions to enforce, interpret or seek damages with respect to any provision of, or the performance or non-performance of, this Agreement shall be brought in the General Court of Justice of North Carolina sitting in Orange County, North Carolina. It is agreed by the parties that no other court shall have jurisdiction or venue with respect to such suits or actions. Binding arbitration may not be initiated by either Party, however, the Parties may agree to nonbinding mediation of any dispute prior to the bringing of such suit or action. e. Entire Agreement. This Agreement represents the entire and integrated agreement between the County and the Provider and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be amended only by written instrument signed by both parties. Modifications may be evidenced by facsimile signatures. f. Severability. If any provision of this Agreement is held as a matter of law to be unenforceable, the remainder of this Agreement shall be valid and binding upon the Parties. g. Ownership of Work Product. Should Provider’s performance of this Agreement generate documents, items or things that are specific to this Project such documents, items or things shall become the property of the County and may be used on any other project without additional compensation to the Provider. The use of the documents, items or things by the County or by any person or entity for any purpose other than the Project as set forth in this Agreement shall be at the full risk of the County. h. Non-Appropriation. Provider acknowledges that County is a governmental entity, and the validity of this Agreement is based upon the availability of public funding under the authority of its statutory mandate. In the event that public funds are unavailable or not appropriated for the performance of County’s obligations under this Agreement, then this Agreement shall automatically expire without penalty to County immediately upon written notice to Provider of the unavailability or non-appropriation of public funds. It is expressly agreed that County shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement. In the event of a change in the County’s statutory authority, mandate or mandated functions, by state or federal legislative or regulatory action, which adversely affects County’s authority to continue its obligations under this Agreement, then this Agreement shall automatically terminate without penalty to County upon written notice to Provider Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Revised 01/24 7 of such limitation or change in County’s legal authority. i. Signatures. This Agreement together with any amendments or modifications may be executed electronically. All electronic signatures affixed hereto evidence the consent of the Parties to utilize electronic signatures and the intent of the Parties to comply with Article 11A and Article 40 of North Carolina General Statute Chapter 66. j. Notices. Any notice required by this Agreement shall be in writing and delivered by certified or registered mail, return receipt requested to the following: Orange County Provider’s Name Attention:Travis Myren American Facility Services P.O. Box 8181 1325 Union Hill Ind. Crt Hillsborough, NC 27278 Alpharetta, GA 30004 [SIGNATURE PAGE TO FOLLOW] Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Revised 01/24 8 IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have hereunder set their hands and seal, all as of the day and year first above written. ORANGE COUNTY: PROVIDER: By: _________________________________ Travis Myren By: __________________________________ Harold Angel Printed Name and Title Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA 2/21/20252/23/2025 Revised 01/24 9 ORANGE COUNTY—INTERNAL USE ONLY ______________________________________________________________________________ Finance Information Vendor Name: American Facility Services, Inc Vendor Contact Person: Walt Potter Phone: 770-740-1613 Address: 1325 Union Hill Industrial Court, Suite A City Alpharetta State: GA Zip: 30004 Department: AMS Amount: $27,752.00 Purpose: Cleaning Services at The Drakeford Budget Code(s): 10240520-630000 Vendor # 68850 Vendor Status with NCSOS: Vendor is a BOCC consultant: Yes No Contract Details Contract Type: New Amendment (Original Contract: ) (Most Recent Amendment ) Effective Date 03/01/25 End Date 06/30/25 Notice Date (Notice Purpose ) Award Approved by Board (Agenda Date: ); Made or Administered by Alan Dorman Signature Authority - BOCC Express Delegation (Agenda Date: ) - Policy 9.4: Under $5,000; Service Under $90,000; Construction Under $250,000 - Budget Policy Section XV (Capital Improvement Project: ) Bidding Informal Bidding ($30k-$90k); Formal RFP ($90k+); Other (<$30k); Exception(# ) Department Affirmation This agreement is approved as to technical form and content and I as Department Director affirmatively state work on this project has not been initiated prior to execution of the agreement. This agreement is approved as to technical form and content. Services related to this agreement have already begun or been completed. Description of the nature of the emergency condition that was addressed: Department Director’s Signature ________________________________________ Date: ________ Information Technologies This agreement has been reviewed and is approved as to information technology content and specifications: Office of the Chief Information Officer___________________________________ Date: ________ Inapplicable because no hardware/software purchases or related services Risk Management This agreement is approved for sufficiency of insurance standards, specifications, and requirements: Office of the Risk Management Officer___________________________________ Date: _________ Financial Services This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act: Office of the Chief Financial Officer ____________________________________ Date: _________ Legal Services This agreement is approved as to legal form and sufficiency: Office of the County Attorney __________________________________________Date: ________ Clerk to the Board All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov The following signature block is for hard copies only and is not required for Docusign contracts: Received for record retention: Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA 2/21/2025 2/21/2025 2/21/2025 2/23/2025 Revised 01/24 10 Office of the Clerk to the Board __________________________________________Date:________ Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA 2 ORANGE COUNTY Request for Proposal #:367-OC5444 For internal processing, including tabulation of proposals, please provide your company’s Federal Employer Identification Number. Pursuant to G.S. 132-1.10 (b) this identification number shall not be released to the public. This page will be removed and shredded, or otherwise kept confidential, before the procurement file is made available for public inspection. This page is to be filled out and returned with your proposal. Failure to do so may subject your proposal to rejection. ID Number: Federal ID Number Vendor Name 58-1950842 American Facility Services, Inc. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA ADDENDUM ACKNOWLEDGEMENT FORM Consultants must acknowledge receipt of addendums posted by Orange County before the RFP/RFQ deadline. Please initial for Addendums received. Addendum No 1 ________________ Addendum No 2 ________________ Addendum No 3 ________________ HA HA Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Section I: General Government and Administration Policy 10.0: Living Wage Contractor Policy Reviewed by: County Attorney/County Manager Approved by: County Manager Original Effective Date: April 21, 2016 Revisions: August 1, 2016 Policy Statement It is the policy of Orange County to ensure its employees, and all individuals who provide services for Orange County, are paid a living wage. Purpose To encourage all vendors and contractors to pay a living wage to all employees who perform work pursuant to a contract with Orange County. Applicability Applies to all Orange County contracts and purchases. Policy 10.1 Living Wage 10.1.1 Orange County is committed to providing its employees with a living wage and encourages all contractors and vendors doing business with Orange County to pursue the same goal. Orange County’s living wage is as reflected in the adopted Orange County Budget and as that budget document is amended from time to time. To the extent possible, Orange County recommends that contractors and vendors seeking to do business with Orange County provide a living wage to their employees. 10.1.2 Prior to final execution of a contract with Orange County all contractors and vendors seeking to do business with Orange County shall submit to the County’s representative a statement indicating whether those employees who will perform work on the Orange County contract are paid at least the living wage amount set out above. If such employees do not make at least the living wage amount set out above the contractor or vendor shall indicate in the statement, the actual amount paid to such employees. For bid projects this statement should be submitted as part of the bid packet. This policy may be reviewed annually and updated as needed by the Manager’s Office Acknowledged Receipt by: Company Name: Date: __ Harold Angel, Vice President American Facility Services, Inc. 01/17/2025 Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA ORANGE COUNTY NONDISCRIMINATION CERTIFICATION The undersigned bidder or proposer hereby certifies and agrees that the following information is correct: 1. In preparing its enclosed bid or proposal, the undersigned bidder or proposer has considered all bids and proposals submitted from qualified, potential subcontractors and suppliers, and has not engaged in discrimination as defined in Section 12-52 of the Orange County Non-discrimination Ordinance. 2. Without limiting any other remedies that Orange County may have for a false certification, it is understood and agreed that, if this certification is false, such false certification will constitute grounds for Orange County to reject the bid or proposal submitted with this certification, and terminate any contract awarded based on such bid or proposal. It shall also subject the bidder or proposer to disqualification from participating in county contracts or bid processes for up to two years. 3. As a condition of contracting with Orange County, the undersigned bidder or proposer agrees to promptly provide to Orange County all information and documentation that may be requested by Orange County from time to time regarding the solicitation and selection of suppliers and subcontractors in connection with this solicitation process. Failure to maintain or failure to provide such information constitutes grounds for Orange County to reject the bid or proposal and to terminate, without penalty to Orange County, any contract awarded on such bid or proposal. All such information and documentation shall be maintained for a period of three years after the expiration of the contract. 4. As part of its bid or proposal, the undersigned bidder or proposer shall provide to Orange County a list of all instances within the past ten years where a complaint was filed or pending against bidder or proposer in a legal or administrative proceeding alleging that bidder or proposer discriminated against its subcontractors, vendors, suppliers, or commercial customers, and a description of the status or resolution of that complaint, including any remedial action taken. 5. As a condition of submitting a bid or proposal to Orange County the undersigned bidder or proposer agrees to comply with the Orange County Non-discrimination Ordinance. Falsification of this certification shall constitute a violation of the Orange Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA County Non-Discrimination Ordinance and shall be grounds for rejection of the bid or proposal or termination of an existing contract, without fault or further obligation to Orange County. 6. As a condition of submitting a bid or proposal to Orange County the undersigned bidder or proposer agrees that Orange County may consider the information submitted as part of this certification in its determination of the responsibility of the undersigned bidder or proposer. The undersigned bidder or proposer, as the case may be, waives the right to challenge the rejection of a bid or proposal when such rejection is based, in its entirety, on information submitted as part of this certification. The bidder or proposer certifies the undersigned has full authority to sign on its behalf. By:________________________________________ ___________________________________________ Printed Name and Title On behalf of _________________________________ ___________________________________________ Company or Corporate name Harold Angel, Vice President American Facility Services, Inc. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Supplemental Vendor Information: HISTORICALLY UNDERUTILIZED BUSINESSES Vendor Name: ____________________________________________________ Date: _________ Per G.S. 143-128.4, Historically Underutilized Businesses (HUBs) consist of minority, women and disabled business firms that are at least fifty-one percent (51%) owned and operated by an individual(s) who are members of the following groups: Black, Hispanic, Asian American, American Indian, Female, Disabled, Disadvantaged. The Vendor shall respond to question No 1 and No 2 below. 1)Is Vendor a Historically Underutilized Business? Yes No If yes, please select from the following: Ethnicity: Gender Disabled Black Male Yes Hispanic Female No Asian American American Indian 2)Is Vendor Certified with North Carolina as a Historically Underutilized Business? Yes No If so, state HUB classification: _______________________________________________________ Any questions concerning NC HUB certification, contact the North Carolina Office of Historically Underutilized Businesses at (919) 807-2330. X American Facility Services, Inc. 01/6/2025 X Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacilitySERVICES American Facility Services, Inc. 1325 Union Hill Industrial Court, Suite A, Alpharetta, GA 30004 Office: 770.740.1613 Fax: 770.475.7720 www.americanfacilityservices.com January 16, 2025 Jovana Amaro RE : Orange County Drakeford Library Complex. Dear Ms. Amaro On behalf of American Facility Services, Inc., please accept this proposal to provide janitorial services for Orange County Drakeford Library Complex. Our headquarters in Alpharetta, Georgia will provide administrative support and I will oversee all contract operations. Walt Potter will be the contract manager and can be read via email at wpotter@amfacility.com. Mr. Potter will also be available to you in person regularly. At American Facility Services, Inc., we view service contracts as partnerships with our customers. Our goal is to provide unparalleled service in an expedient, reliable, and cost- effective manner. We will bring over 30 years of janitorial/custodial services experience, as well as extensive educational custodial expertise, to your project and demonstrate why so many of our customers remain with us year after year. We are a proud member of ISSA and our project managers are all CIMS certified. Our proposed pricing is: $5,169 per month for nightly cleaning and $1,769.00 per month for day porter services. Total of $6,938.00 per month, $83,256.00 per year. We are committed to providing our clients with the highest level of custodial service and customer support. We would greatly appreciate the opportunity to add you to our list of clients served. If you have any questions, please contact me at (770) 740-1613. We look forward to hearing from you. Sincerely, Harold Angel Vice President Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES BACKGROUND AND QUALIFICATIONS American Facility Services, Inc. (AFS) is pleased to submit for your review and consideration, our qualifications to perform the janitorial service contract for the Orange County Drakeford Library Complex. We have reviewed the entire solicitation and examined the requirements closely. We feel that our ability to perform the required services is directly tied to our organization's experience and capabilities in the janitorial business. American Facility Services Company, Inc. (AFS), 1325 Union Hill Industrial Court, Suite A, Alpharetta, GA 30004, is a widely respected commercial janitorial firm. Established May 15, 1991, as a Georgia Corporation, we began providing janitorial and custodial services for private organizations and governmental agencies under Atlanta Building Maintenance Company, Inc. In December 2007, the name was changed to reflect our nationwide presence better. We have a long, successful history of performing work in the Southeast and are in good standing with federal, state, and municipal jurisdictions, and are a proud member of ISSA. American Facility Services currently conducts business in nine southeastern states and has approximately 1,000 permanent employees, over 500 contracts in place, and services over 60 million square feet. Over the past five years, we have maintained a similar customer base. Our range of customers is wide, from small offices to large contracts with multiple facilities requiring specific considerations, and many of our customers renew their contracts with us. AFS currently has numerous contracts with many public agencies, some of which are provided as references. We work for the cities of Atlanta, Tampa, Austin, Fort Worth, and Columbia (SC), as well as numerous county governments, colleges, and school districts. These projects include a variety of building types and specifications. AFS is fully capable of providing the services needed to meet the needs of the user, and the contract specifications and cost-effectively meeting those needs. For this project, our primary objectives will be to ensure that all services are performed on schedule and to your complete satisfaction. The scope of work and requirements of this RFP are very much within our abilities, and we take no exceptions to the terms and conditions. STABILITY AFS has many relationships that have been in place for over 10 years, such as Synovus Banks, Atlanta Public Schools, United Parcel Service, and the Texas Facilities Commission. Our experience in handling many requirements allows us to adapt to any necessary changes in service, enabling us to maintain superior levels of quality and satisfaction to keep our relationships with our clients. The stability of American Facility Services is also demonstrated by our low turnover rate, which for the past two years has been less than 10%. Of that number, an average of 2% to 3% will return to work for us. We provide benefits for our full-time employees and promote from within. Our training methods are proven and result in employees who are confident and highly skilled. We provide the best equipment and supplies available so that our employees can also work efficiently. Management is readily available for employees who have any issues to resolve. We Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES pride ourselves on the family atmosphere of our company, where many employees have been part of our organization since it was founded in 1991. Due to our established relationships with national manufacturers, we have quick access to the latest and most innovative brand-name equipment, tools, superb cleaning products, and supplies. With the client’s permission, we occasionally test new products, ideas, and materials, enabling us to stay on the cutting edge of the industry. We never substitute private-label products. We use only top-name brand chemicals and cleaning solutions that meet strict safety requirements and pass rigid quality control standards. All SDS Sheets will be posted in the janitorial office for quick reference. We also use industrial- grade, top-of-the-line equipment that assures consistent, high-quality results. We operate daily in many different environments – and with different, sometimes complex cleaning needs that demand quality products. No matter what the challenge, we can meet it with our technical abilities and superior service. Our top priority is providing a healthy and safe working environment for your employees and customers. QUALITY American Facility Services is committed to controlling quality at every level of functional and administrative activity, across the project lines. As a result of our commitment to providing our clients with superior service, AFS has recently implemented a state-of-the-art, web-based Quality Assurance program to facilitate our inspection, reporting, and corrective action procedures. With our detailed, standardized, app-based system, we can inspect, document deficiencies, assign corrective actions, and document the resolution of issues with real-time reporting capabilities. All QC reports can be viewed immediately by our management and clients. Our Quality Control Plan for the referenced solicitation will be further tailored to promote and maintain superior contract performance. It combines traditional, inspection-oriented processes with progressive, education and training-oriented protocols to form a Total Quality Management package that will meet or exceed all contract requirements. American Facility Services welcomes comments from our clients via e-mail, phone, verbal (which is immediately written down by our employees) and any other avenue of communication available. Our quality control plan is designed to ensure that on a regular and routine basis, all services are performed: On schedule and to the complete satisfaction of our client In a manner that continually improves the quality and timeliness of services. Further, the Contract Manager will inspect all services on an unscheduled basis and the Supervisor will inspect them more intensely. AFS is assisting many of our clients with their goals to move towards more environmentally conscious cleaning efforts. We have moved to a standard of utilizing ‘green seal’ approved cleaning products and environmentally friendly paper and plastic products. Our cleaning equipment meets the sustainable cleaning criteria standards wherever possible and available. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Furthermore, our managers are CIMS certified to provide our customers with an added level of assurance in our competence. FINANCIAL QUALIFICATIONS Our financial strength is demonstrated by our annual sales volume, which exceeds $50,000,000. We have grown at an annual rate of approximately 10% over the past five years and anticipate the same growth in the future by maintaining, monitoring, and improving the quality of our services. Additionally, we have a $20M bonding capacity with insurance coverage that exceeds industry standards. We are registered with Dunn & Bradstreet, under DUNS Number 78-451-9977. The Bank of North Georgia has been a primary banking institution since 1991 and will provide a reference letter upon request. AFS owns our office building and warehouse at our corporate headquarters and has been at this location for over twelve years. AFS has the financial resources to ensure that we can provide the necessary equipment, chemicals, cleaning supplies, and personnel to maintain this contract for custodial services and will be ready to proceed upon receipt of a notice to proceed. Also, AFS has the financial means to ensure our employees and any subcontractors are paid on time each pay period. Background checks on all new employees are performed using S2Verify. Their service checks national criminal records, driving records, SSN/address verifications, credit histories, national civil records, federal district court records, education verification, workers' compensation histories, personal/ business references, and previous employment history. As an additional layer of security to our clientele, AFS maintains a Fidelity Bond on all employees. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES REFERENCES The following are examples of our recent experience providing contract services to government agencies. These references are provided for your use to contact to validate our ability to provide long-term, outstanding janitorial service. Fulton County Government Center Facilities & Transportation Services Department 141 Pryor Street, S.W., Suite G-119 Atlanta, GA 30303 Contact: James Morehead, Building Services Manager Phone: 404-612-4446 Cell: 404-449-2942 Email: james.morehead@fultoncountyga.gov AFS is responsible for day and night cleaning at the Justice Center Tower and 3 other court buildings totaling 1,190,324 SF. AFS began providing services in August 2017. DeKalb County School District 1780 Montreal Road Tucker, GA 30084 Contact: Bobby Moncrief, Director of Facilities Email: bobby_moncrief@dekalbschoolsga.org Phone: O 678-676-1478, C 470-422-0405 AFS provides custodial services for 52 schools totaling over 4.7 million SF. Contract began June 2022 City of Alpharetta 2 Park Plaza Alpharetta, GA 30009 Contact: Joey Shirley, Supervisor, Department of Public Works Phone: 678-297-6236 Fax: 678-489-5182 E-Mail: jshirley@alpharetta.ga.us AFS provides janitorial services to 11 city facilities, over 250,000 SF. Janitorial services include, but are not limited to, daily, weekly, and monthly regular cleaning as well as more thorough periodic cleaning of windows, floors, and carpets. Services began in July 2012. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES IMPLEMENTATION PLAN To facilitate a seamless transition from the former janitorial service provider to AFS, we will utilize the following Management Transition Plan, which helps to ensure all aspects of the contract requirements are being managed efficiently and effectively from the beginning of the contract term. AFS also utilizes a detailed Schedule of Tasks and a comprehensive Quality Control Plan to ensure all work is completed on time and to the highest standards. American Facility Services will provide an orientation session for all current and new service workers and supervisors to introduce them to our company and excite them about joining the American Facility Services team. Following this orientation session, and within the first two weeks after the contract start date, all employees will be given cleaning procedure classes, safety training, and hazardous waste training. The Contract Manager will prepare the cleaning schedules for tasks outside the daily requirements. Log forms and inspection forms will be reviewed with the supervisors and cleaning crew and implemented for use. All employees will have a job designation, and the work description will encompass all tasks within the scope of work. Every cleaner will understand the scope of work and will understand their daily duties will change to fully and completely clean the building. This will also include project and weekly work. Any absenteeism or time off will be covered by our floater staff. Our Floor Techs as well as our staff will have like-new or brand-new equipment to start the contract. The floor staff will have a working knowledge of all facilities and have a complete understanding of the scope of work. All floor burnishing, restroom scrubbing, and any carpet cleaning will proactively be scheduled so the Contract Manager as well as each site representative will know when that work has been scheduled. IMPLEMENTATION PLAN Week 1 following Notice of Award: (Days 1-5) • Review contract documents • Request insurance certificates • Project Principal meets with Contracting Officer and supporting staff • Perform site surveys with management, staff, and customers to provide overall planning and coordination for the implementation • Obtain recommendations for hiring existing custodial personnel • Begin personnel selection for additional staffing needs • Assessment of office space and janitorial closets provided by the client • Administrative staff is available to provide all needed technical assistance, payroll, Human Resources, purchasing and contract administration Week 2: (Days 8-12) • Begin processing employment applications • Identify remaining personnel needs and start recruiting and processing • Review equipment and supply needs • Submit a detailed list of equipment and chemicals for approval • Review uniform needs and requirements and proceed with procurement • Procure communication devices, equipment, and chemicals not currently on hand Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Week 3: (Days 15-19) • Run background checks and E-Verify reports • Finalize employee hiring • Establish and confirm delivery dates & location for delivery of equipment & chemicals • Detail the backup plan, contingency plans, and inspection reports • Establish janitorial task schedules for each building • Review security and key control requirements • Training for new crew members and supervisors by management and suppliers • Confirm equipment & supply delivery • Supply MSDS sheets in the binder of all approved chemicals and ensure all manuals applicable to the effort are available when needed. • Ensure that all prerequisites have been fulfilled before the implementation date Week 4: (Days 22-26) • Re-inspect facilities with management & supervisor • Pre-service conference with client’s management and AFS management • Review billing and invoicing requirements • Begin services • Training, supervision, and daily inspections to ensure compliance with a task list • Ensure staff is working as a team and supervisors are supported to provide the necessary leadership Week 5: (Days 29-33) • Re-inspect facilities with management & supervisor • Meetings with client’s management and AFS to go over any issues • Management will continue training sessions and task inspections to ensure compliance • Management and supervisors ensure equipment is performing as required • Management and supervisors ensure compliance with proper chemical use Week 6: (Days 36-40) • Re-inspect facilities with management & supervisor • Communicate with client’s management to ensure all service goals are met • Monitor staff levels and compliance with duties, tasks, and techniques • Ensure logs and checklists are adequate and serve the staff as designed • Provide additional training to staff that are out of compliance and make changes if necessary Weeks 7 and 8: (Days 43-54) • Project Principal inspections continue a random basis • Monitor staff levels and compliance with duties, tasks, and techniques • Ensure logs and checklists are adequate and serve the staff as designed • Provide additional training to staff that are out of compliance and make changes if necessary • The Project Manager verifies that the client is satisfied with the services Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES STAFFING PLAN Immediately upon notification of contract award, AFS will fill all positions required. AFS will make every effort to retain the current staff if they continue to meet our qualifications. All personnel must have at least two years’ experience in the janitorial field; be able to communicate in writing and orally in English language; be a U.S. Citizen or possess an Alien registration receipt card form 1051 and be legally able to work in the United States. E-verify confirmation of the documentation presented by an applicant is performed, as well as personal and previous employment reference checks. After all the above is verified to our satisfaction, all new hires undergo a criminal background check including fingerprinting. Any additional checks required by our clients will be conducted with results available if required. The Site Supervisors (Leads) will have working knowledge of the facilities and work closely with your facilities management team. The Site Supervisors will have at least three years of experience in the janitorial industry. Through our extensive Quality Control Plan, we can assure our clients that their facilities are going to be cleaned to the highest standards. AFS requires all its Site Supervisors to provide inspection reports to the Project Manager. These inspections can be forwarded to the Facilities Manager as well for review. The SS will be on call 24/7 and will carry a smartphone to receive calls and e-mails. The SS will give guidance, instruction, and training to the supervisors, and general cleaners, and oversee the completion of the work assignments in a quality and timely manner. The SS will monitor the efforts of the crew throughout the day and help where needed. As areas are completed it will be the Site Supervisors’ main task to check the work and bring deficiencies to the crews’ attention for immediate corrective action. The General Cleaners will perform all general facility and restroom cleaning functions using the cleaning industry's best methods during the process. AFS will hire cleaners with at least two years’ experience from the local employment pool to supplement our crews. All employees will have a job description with daily as well as periodic tasks. All periodic tasks will complement those tasks in terms of the scope of work to ensure completion. All periodic floor and carpet tasks will be scheduled, completed, and inspected by the SS. Our complete staffing plan can be found on the following page. BACKUP PERSONNEL AFS will create a project-specific file of local backup personnel (referred to as “floaters”). These additional resources will be maintained in our management office and will allow us to swiftly respond to personnel requirements. Qualifications of floaters will be at least equal to those requirements outlined above. All floaters will go through our intense hiring and training procedures. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Orange County Drakeford Library Complex Cleaning Services Organizational Chart AmericanFacilitySERVICES ACCOUNT EXECUTIVE & CEO Kevin McCann, President 770-740-1613 email: kmccann@amfacility.com Headquarters Location Hours: 9:00am-5:00pm Monday - Friday Walt Potter, Area Manager email: wpotter@amfacility.com Cell: 843-607-4087 Salaried position – oversees project and all employees. On call 24/7 Harold Angel, Vice President, Director of Operations Cell: 770-318-9786 email: Hangel@amfacility.com Orange County Drakeford Library Complex Facilities Management Administrative Support Melisa Dotson - Controller AnaMaria Tiborczszeghi - HR Lauren Baessler – Payroll Admin Donna Swafford - Purchasing Stephanie Perez- Contract Administration Rachel Wolf – Contract Administration Melinda Ziegler - Accounts Receivable Rob Walter – Training Manager Day Porter -Mon/Fri -20 hrs/week -1 – person -10am – 2pm Day Porter -Sat/Sun -2 hrs/ week -1 – person -2pm – 4pm 3 – person night crew Mon – sun 8pm – 12am Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Employee Benefits AFS compensates hourly employees on a pay scale that rates above industry standard wages for janitorial skill levels. We offer paid holidays (6/year) to all full-time employees. Employees are eligible for holiday pay after they have completed ninety (90) days of consecutive employment. AFS also offers paid vacations to all full-time employees. Employees are eligible for one week (5 days, or 40 hours) of paid vacation time after each full year (12 consecutive months) of employment has been completed. American Facility Services will offer insurance to full-time employees following the sixty-day probationary period of employment. BENEFITS SUMMARY Coverage Available to Full- Time Employees? Premiums Partially Paid by AFS? Medical Yes Yes Dental Yes No Vision Yes No Life Insurance Yes Yes Employee Incentives: American Facility Services is a company that promotes from within. Management teams review personnel during their employment to look for qualities that AFS finds important in management personnel: Good work ethic – absentee rate vs. time at job site Ability to work as part of a team. Ability to see assignments through to completion Ability to lead other employees. (Does this person appear to be trusted by others? Do they work well inside their team? Do the other members of the team listen?) Ability to make viable suggestions to save time and cut costs while still providing quality service Recommendations by other employees on site, and/or management staff At AFS, our 30 years of success in providing high-quality services is a direct result of our management expertise. We understand that highly motivated employees produce superior results for our clients, and we have developed methods to ensure that the goal for each employee is to provide our customers with the highest quality cleaning level possible. Our Site Supervisors and Contract Managers are continually evaluating employee performance – rewarding good performance and retraining and correcting where necessary. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES QUALIFICATIONS OF KEY PERSONNEL Harold Angel (Director of Operations) and Walt Potter (Contract Manager) will be fully responsible for overseeing all aspects of the contract. Harold and Walt have over 30 combined years of industry knowledge. Their current work experience enables them to have a clear understanding of the scope of work and how to deliver optimal, proactive service. Their resumes can be found on the following pages. AFS believes having highly competent managers is the key to providing superior service. These individuals will provide the management that American Facility Services feels is vital to successfully fulfilling a contract requiring sound hiring practices, training methods, proactive periodical work, and most of all, customer follow-up. We will have methods in place that will tell you what we will do and when we will do it. We will follow that up with inspection processes that will tell you what we find and if corrections are needed, when and how we will do it. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA Amer i canFacilitySERVI CES STAFF RESUME Harold Angel Vice-President SUMMARY Over 30 successful years of operations and human resource management in the janitorial industry. Strong history of consistent and significant contributions to company goals for business retention, growth, and profitability. Experienced in driving product, process, and customer service improvements while building partnerships with key business decision makers. Expert in estimating, developing, and managing large scale accounts. EXPERIENCE American Facility Services, Inc., Alpharetta, GA Vice-President, 1993 – Current • Shares overall responsibility for sales, operations, customer service for all accounts. • Manages all staff, including project managers, accounting, marketing and sales force. • Proficient at estimating project costs to provide maximum value. • Assures ongoing revenue stream and profitability. Harry’s Farmers Market, Alpharetta, GA Custodial Manager, 1993 • Responsible for all custodial operations. • Managed all personnel and subcontractors. Krispy Kreme Doughnut Company, Winston-Salem, NC Operations Manager, 1986 - 1993 • Responsible for operations at eight metro Atlanta stores in their entirety. • Managed all personnel, purchasing, and sales. EDUCATION Lake High School, Illinois CERTIFICATIONS CIMS Certification Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA n America Facility SERVICES STAFF RESUME Walt Potter Contract Manager SUMMARY Over ten years' experience managing commercial janitorial services in a corporate account environment. Serves as the primary customer contact - resolving issues while building and maintaining long term relationships. EXPERIENCE American Facility Services Contract Manager, 2012-present • Manages accounts for public schools, office buildings, • In charge of all employees, handles training, scheduling, and supervising for the entire staff. • Human resource responsibilities, applications, and payroll • Responsible for quality control and inspections Kellogg’s Account Manager, 2000-2011 • In charge of sales • Developed new accounts and maintained existing business. • Conducted training and safety seminars. Food City Store Manager, 1992-2000 • In charge of inspecting the buildings • Overlooking operations of the entire store • Inventory control EDUCATION University of Tennessee Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES TRAINING Over the years, American Facility Services, Inc. (AFS) has developed proven and standardized training methods to let employees know exactly what is expected at each job and within each task. We have found that when shortcomings occur, inadequate training is usually the cause. That’s why training plays such an important role in our contract management system. We take considerable pride in ensuring that only a properly trained cleaning staff is involved in the maintenance of your property. In new contract jobs where our client’s existing service workers are retained, AFS will provide an orientation session to introduce them to our company and excite them about joining the AFS team. Orientation: A new employee is welcomed to the company through our orientation program. We recognize that the first two weeks on the job create a powerful and lasting impression, and orientation training is designed to teach basic cleaning techniques and to show new workers the meaning of teamwork. In addition to hands-on training, all employees are required to pass the following courses given online by Betco University. We have found that their training program incorporates all of the most important features necessary to ensure that the proper techniques are taught which results in superior cleaning. Each employee is also given a set of written rules and specific information on their job assignments. Required Training Basic Cleaning Techniques Restroom Sanitation Dilution Control Tools and Equipment HAZCOM OSHA Blood Borne Pathogens Worker Safety Disinfection Basics Infection Control Basics Additionally, we will train the employees on site-specific tasks, such as securing the facility at night and proper use of any security systems. At the beginning of each six months, AFS’s management team will perform additional assessments of the work being performed to determine if additional training is needed. Advanced Techniques: Following our initial training efforts, AFS will incorporate additional training techniques into our daily working environment. These will include: Simulation Training: Under this program, AFS duplicates exactly the cleaning situation – either on an actual job site or in a simulation room. Such simulations are conducted at times other than specified cleaning hours. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Classroom Training: Conducted by a Contract Manager, shift manager, supervisor, or corporate officer, AFS training classes include slide presentations, videotapes, and other professional training aids. Special presentations are tailored to demonstrate special needs – such as clean room environments, medical areas, and electronic manufacturing plants. Job Rotation: To ensure that service workers develop a broader array of skills than those required merely to execute their assigned tasks, AFS has created a series of planned job rotations. Under this program, employees will become proficient in many areas, making AFS’s overall service more flexible to the special or changing needs of clients and more valuable, too. On-The-Job Coaching: This is a form of continuing apprenticeship for workers who have already achieved all the basic skills necessary to fulfill their job assignments. Such coaching constitutes continuing education designed to raise skills above the basic levels and to improve worker productivity. Additional Training Topics Powered Equipment Resilient Floor Care Slip and Fall Prevention Carpet Care Patient Room Disinfection Educational Facility Disinfection Wood Floor Care Basic Chemistry Knowledge Sustainable Cleaning ISSA CIMS Certification Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES QUALITY CONTROL PLAN AFS is dedicated to controlling quality at every level of functional and administrative activity, across the project lines. As a result of our commitment to providing our clients with superior service, AFS has recently implemented a state-of-the-art, web-based Quality Assurance program to facilitate our inspection, reporting, and corrective action procedures. With our detailed, standardized, app-based system, we can inspect document deficiencies, assign corrective actions, and document the resolution of issues with real-time reporting capabilities. All QC reports can be viewed immediately by our management and clients. Our Quality Control Plan (QCP) for the referenced solicitation will be custom designed to promote and maintain superior contract performance. It will combine traditional, inspection-oriented processes with progressive, education and training-oriented protocols to form a Total Quality Management (TQM) package that will meet or exceed all contract requirements. Along with our processes and training programs that show our accountability to the quality of our services, we guarantee the satisfaction of our customers. For this project, our primary TQM objectives will be to ensure that on a regular and routine basis, all services are performed: On schedule and to the complete satisfaction of our client In a manner that continually improves the quality and timeliness of services. The overriding objective of TQM is Continuous Process Improvement (CPI). The key to CPI is a carefully planned, rigorously enforced inspection program, carried out by qualified and motivated team leaders at every functional level of program activity. The result of CPI is enhanced productivity, improved performance, and exceptional customer relations. The following sections provide a snapshot look at the policies and procedures we will implement. General Quality Control is the formal and informal process of inspections, deficiency reports, and corrective action cycles used to quantitatively, systematically, and accurately verify the quality and timeliness of services provided to our customers by AFS contract personnel. Our traditional quality control directives combine self-inspection by motivated, qualified Site Supervisors with random, informal observations and scheduled, formal inspections by an independent Quality Control program faction. In this way, we reaffirm the responsibility of supervision to provide quality services while validating those services through separate and independent channels. Key Personnel Our Contract Manager and Site Supervisors will head our Quality Control Program. They will report directly to our Director of Operations, Mr. Harold Angel while maintaining a "dotted line" relationship with our customers. This ensures quality control integrity while maintaining a daily dialog between managers. The Contract Manager will make frequent visits to the project to ensure that the QC Program is being executed properly and that the Site Supervisor is receiving all required corporate support. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Each manager and crew leader supports the Contract Manager. They act as supplemental inspectors for recurring work and work orders. They also conduct and participate in preparedness drills for safety and security. All levels of supervisory leadership participate actively in the TQM process. Inspection System AFS will employ two specific methods for identifying and correcting deficiencies: 1. Quality Control Inspections 2. Quality Assurance Audits Quality control inspections are examinations and observations performed by management and supervisory personnel to determine completeness of work and conformance to established standards. Inspections may be formal (using App-based inspection checklists) or informal (consisting of professional observations). Whereas QC inspections examine work, QA audits examine work processes and supporting documentation. Quality Assurance audits entail extensive reviews of logs, reports, checklists, methods, and procedures, performed at specific intervals by our Site Supervisor. Of the two methods discussed above, by far the most prevalent is inspections. Our Site Supervisor will implement and oversee the day-to-day operations of our inspection program. Our inspection program is designed to: Detect and correct minor deficiencies. Establish a protocol for reporting, documenting, and tracking discrepancies; and Provide training and education to prevent reoccurrence. The specific types of inspections AFS will employ on the project include: 100% Inspection: This method ensures that all program activities during a pre- determined performance period are evaluated for completeness, timeliness, and quality. Our Contract Manager will perform 100% inspections not less than four times each contract year, nor less than once each quarter. CO-approved checklists will be employed. Results will be documented and maintained in the QC file at the Work Control Office. In addition, our Contract Manager will perform a 100% inspection of all work tasks that affect personnel safety or property security. Random Sampling: Random sampling is used when the work being checked is repetitive and sufficiently voluminous to make 100% inspection impractical or unaffordable. Recurring work, such as daily cleaning, will be inspected on a random basis. Periodic Inspections: In-process inspections of all tasks occur continuously by the Site Supervisor. Checklists are used to identify what to look for during the inspection and to provide a method for determining whether the work in progress is acceptable or unacceptable. Determination is based on the number of checklist items that do or do not meet stated standards. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Corrective Action Inspection: All corrected deficiencies are inspected by the Site Supervisor to ensure conformance with program standards. The Contract Manager reviews all inspection records and deficiency reports. Inspection Frequencies Quality inspections are conducted at various frequencies, depending on the facility or system to be inspected. Based upon the specific requirement, our quality inspectors perform scheduled, unscheduled, and random visits to work sites. During these visits, each aspect of the system, equipment, or facility is subject to detailed observation to determine operability, adherence to required maintenance frequencies, safety procedures utilized, and adherence to specifications. Inspection frequencies range from daily observation performed by lead personnel and management to quarterly inspections by the corporate office. A series of checklists that break down each basic function being performed concerning its component requirements are used in the evaluation process. Quality inspections are conducted on all prime contracts work as well as on incoming materials and equipment. During phase-in, our Contract Manager will finalize formal (scheduled) QC inspection frequencies for all required tasks and functions. Once done, all inspections will be included in our Annual Work Plan and Master Schedule of Activities. Inspection Checklists QC Inspection Checklists are all App-based and are used for evaluating procedures and assessing quality and timeliness of service. Our Contract Manager, when conducting formal inspections of both work-in-progress and completed tasks, uses them. Checklists are specifically tailored to the task or service being performed. Checklists are designed to: 1. Identify step-by-step procedures that make up a specific task; 2. Provide evaluation criteria; 3. Document deficiencies and corrective action; and 4. Provide an official record for AFS and our customers. Detailed, site-specific QC checklists will be finalized during phase-in and submitted for approval before the contract starts. A sample inspection form can be found below: Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Reports and record-keeping Our Quality Control program offers a variety of reporting options. All information is cloud-based, and therefore reports are available immediately after inspections. The reports are designed to assist Site Supervisors when assigning duties, supervising workers, and conducting inspections of work, both in progress and completed. We combine these formal methods with consideration of all customer comments on responsiveness and performance. We have found that a Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES combination of proactive attention to detail, adherence to the principles of Total Quality Management, and swift decisive response to customer feedback is key to providing high-quality services. Any person involved in the evaluation of an activity may generate QC records. All periodic and regularly scheduled inspections require the use of a checklist which, when completed, becomes a QC record. Records are identified to permit tracking. For example, records of inspection indicate the inspection procedure used, the performance date, which performed the inspection, the area/section inspected, and the results of the inspection. The primary report associated with the QC Program is our Quality Control Details Report (See Figure 1). All work not conforming to project standards is considered a deficiency. The Inspector creates a Quality Control Details Report which is e-mailed to the appropriate supervisor for immediate action. In addition, the Contract Manager may, at his discretion, recommend further action to ensure recurrence. Such recommendations might include additional training, procedural changes, improved work techniques, equipment changes, scheduling or location changes, personnel or responsibility changes, or even disciplinary action. The report will be dated and signed by the Contract Manager and filed in the Work Control Office. Our Contract Manager reviews all Discrepancy Reports. Figure 1 - Quality Control Details Report Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Inspection Coordination Our Contract Manager participates in planning all aspects of the contract to properly provide the required functions, but just as importantly, to ensure that quality control is factored into all activities. The Contract Manager has the authority and responsibility to institute remedial and preventive actions, as necessary, to safeguard an effective QC program. We pursue a multi-faceted approach to quality control, regardless of which service area (management, maintenance, environmental compliance, etc.) is being evaluated. The process begins with a thorough evaluation of work specifications and related contractual requirements. The second phase of our program relates to actual inspection and analysis. We consider employee sensitivity, awareness of facility conditions, and user preferences to be an integral part of employee training on all our projects. As part of our quality process, TQM, and on-site training programs, our staff is required to be observant of potentially dangerous, wasteful, or other undesirable conditions, and to notify a supervisor or lead when such conditions are detected. We instruct our workers to note minor problems such as burned-out lights or dripping faucets while engaged in routine activities. Workers note the location, and the time observed and relay this information to Work Control during or at the end of the shift. These items are then coordinated with the customer and added to the service call backlog for correction. Our employee training includes awareness of facility conditions, team responsibility, and procedures for identifying problem areas. Each supervisor is responsible for conducting quality checks of all work performed (scheduled and unscheduled) in his or her respective area of performance. Deficiency Identification Informal inspections are conducted to ensure contract compliance and the effective delivery of quality service. Monitoring is expedited by reviewing specially developed, pre-printed checklists. Deficiencies discovered during routine inspections are then discussed with the appropriate worker and corrected, if possible, on the spot. Persistent problem areas are addressed at weekly meetings in the spirit of collectively arriving at a solution. Our experience at other installations reveals that the uniqueness of having quality control built into the performance of work, and not merely as a matter of after-the-fact follow-up produces a higher level of quality service. Moreover, because of the high-quality standards set and adhered to, we believe our customer surveillance tasks are being significantly reduced as well. The Site Supervisor conducts the documented inspections on a random, unannounced basis. Once completed, the report is immediately available to the Contract Manager for review. Documentation The Site Supervisor generates a summary of all quality inspections performed for that period and that information is submitted to our contact. A monthly report is generated and e-mailed to the Project Manager with a copy furnished to our corporate management and our contact if desired. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES This report includes an Inspection Summary and a copy of all inspection sheets and checklists. The Inspection Summary provides each of the areas inspected; the number of inspections performed; the number of deficiencies identified; and if the service was satisfactory or unsatisfactory. A summary analysis of all customer complaints and re-work orders also will be included in the report. Review and Analysis Monthly meetings are held between the Contract Manager and our corporate management. These meetings provide the management team with an opportunity to compare the most recently completed month's performance to all previous months. Areas with potential problems receive immediate attention to prevent the service from being unsatisfactory and to circumvent negative trend development. Annual Updates Updates will be made to the Quality Control Plan at least annually. All changes to the plan will be incorporated with a formal submittal made to our customer during the month of contract renewal for each year. All changes are subject to approval. Quality Assurance Each manager and employee are asked to cooperate with and assist with the performance of this contract. This includes working with them to ensure that they are kept abreast of routine and/or changing conditions, as well as assisting them during their inspections or surveillance. Performance Evaluation Meetings The Contract Manager will meet at monthly intervals with our contract contact to discuss project performance. These meetings will provide a forum for discussing mutual matters of concern; however, they will not be a substitute for daily interface with our customers. Tracking/Prevention of Performance Deficiencies To reiterate, AFS uses a total quality management effort to update and ensure that our QCP is functioning properly (see Figure 2). We combine this with our inspection system and accompanying inspection schedule to detect quality control problems before they amount to a deficiency or discrepancy. As part of the QCP, Deficiency Reports will be segregated by functional areas to provide for ease of tracking, as well as to identify negative trends and systematic problems by functional area. All inspection findings are documented so that the following subsequent actions can be taken: Employees are recognized when their level of work performance is considered "noteworthy;" Employees are informed when their level of work performance has diminished below previous levels yet is still being performed at a "satisfactory" level. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES A Deficiency Report is initiated to correct any task where the performance level has diminished below previous levels. A Corrective Action Request is initiated to correct any task that has been rated less than "satisfactory;" Inspection Reports will be submitted to the Contract Manager, our Corporate Office, and the Client. Routine monitoring activities, such as our continuous inspections, also significantly reduce the potential for future situations by signaling the need for timely corrective actions. A combination of these activities, carefully supplemented by the previously identified methods, will be applied to prevent deficiencies and, where necessary, attain the earliest possible correction. Figure 2 - Corrective Action Cycle Information to QCM and PM for preventative measures and/or policy changes Inspection as Required Problem Identification Deficiency Report Reinspection Trend Analysis Deficiency Corrected Corrective Actions, Long and Short-Term If a deficiency does occur, AFS uses a two-tier strategy to address the problem. First, in the short term, the Site Supervisor will generate a Deficiency Report and initiate corrective actions immediately to eliminate the situation. After correction, the work is re-inspected to ensure that our customer’s and corporate quality control standards are met. The Site Supervisor will then complete the report detailing what corrective actions were taken. Second, the Contract Manager analyzes the Discrepancy Report for trends or procedural and systematic problems Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES and determines the course of action to correct the long-term problem. For example, he may recommend: Additional training. Procedural changes. Improved work techniques. Equipment changes. Personnel or responsibility changes. As a last resort, disciplinary action. Documenting and Enforcing QC Operations Our Site Supervisor will monitor the cloud-based record of inspections. The record will provide evidence that the scheduled quality control inspections are being performed. The records will contain: A copy of our QCP. Records of all completed quality control inspections. Records of all distributed quality control reports. Records of all corrective actions taken. Documentation of all service calls. The inspection records will be systematically analyzed and used for the prevention, detection, and correction of quality control situations. The Site Supervisor will make Quality Control records available for review or inspection at any time during the contract. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES EQUIPMENT AND CHEMICALS AFS proposes to use the following equipment in this contract. Manufacturer Proposed Quantity Description Model Number ProTeam as needed Back Pack Vacuums 106577 ProTeam Pro Force as needed Dust Free Vacuum Cleaners 1500XP Sanitaire as needed Vacuums SC9180 Nobles as needed Wet/Dry Vacs 608688 Tennant as needed High-Speed Burnishers with Dust Control 2370 Nobles as needed SS500 Walk Behind Scrubber Speed Scrub 500 Nobles as needed Slow Speed Buffers, 20", 1.5 HP Motor 9001768 Nobles as needed Walk Behind Carpet Extractors 608571 Nobles As needed T7 Rider Scrubber various Kaivac as needed Kaivac Restroom Machine 1250 Nobles as needed Walk Behind Scrubber-20" 9003062 Echolab as needed Restroom cleaner various BETCO as needed Fast Draw chemical dispensers 9104 3-00 Rubbermaid as needed Brooms various Rubbermaid as needed Lobby Dustpan 2531 Willen as needed Mop Handle and Heads with Buckets A70312 & A414132 O'Dell as needed 24" Dust Mops CL245 Rubbermaid as needed Wet Floor and Restroom Closed Signs Golden Star as needed Micro-Fiber Cloths Impact as needed Spray Bottles and Triggers various Rubbermaid as needed Trash Barrels-Brute 44 Gallon 264316 Rubbermaid as needed Trash Tilt Carts 1011 Rubbermaid as needed Toilet Brushes, Wool Dusters various Echofiber as needed Microfiber Mops various This list contains our standard equipment that is normally used to perform our janitorial services. Equipment required by the solicitation or contract that is not listed here can be provided. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES CHEMICALS MANUFACTURER PRODUCT NAME USAGE PRODUCT NUMBER BETCO Carpet Cleaner 1Gl Betco Fiberpro TLC Concentrated Pleasant Carpet Shampoo 4060400 BETCO AF315 Disinfectant Cleaner 31547-00 BECTO Clear Image Glass Cleaner 092 BETCO PH7 Ultra Neutral Floor Cleaner 138 BETCO Spectaculoso Cleaning Agent Lavender Scent 1003 BETCO Hard As Nails Floor Finish 659B5 BETCO Ax-it Plus Floor Stripper 154B5 Clorox Clorox 360 Machine Electro-Static Sprayer Clorox Total 360 Clorox Clorox Commercial Solutions Clorox Total 360 ORANGE Chemical Disinfectant Cleaner1 Disinfectant to kill Covid/Virus/etc. 67619-38, 10917882 Reliable Aqua Satin WTR BS Aero Lemon Stainless Steel Cleaner 442738 Reliable Carpet Spin Brite Bonnet Carpet Shampoo V01417 Reliable Carpet Defoamer Concentrated Defoamer V01414 Reliable Gentle Scrub Bowl Cleaner /Toilets V01492 Reliable Furniture Polish Multi-Surface Furniture Polish 415849 Spartan Clean On the Go Bio-renew Glass Cleaner Glass Cleaner 4835 Spartan Halt Disinfectant/with Covid Claim 1018,4806 Spartan Millennia Bright Dura Gloss Laminate Floor Finish 4060 Spartan Clean on the Go NABC concentrate Disinfectant Bathroom Cleaner 4716,4716R Spartan Shineline Emulsifier Plus Floor Stripper 0084 Spartan Shineline Multi-Surface Cleaner Floor Cleaner 0040 Spartan TriBase Multi-Purpose Cleaner 3830 Spartan Clean on the Go Xcelente Cleaning Agent Fresh Scent 4803 Posting of SDS Sheets will be done at the job site as required. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES CUSTOMER SERVICE American Facility Services, Inc. can assure our clients that any incident or concern occurring on a contract job is handled professionally and promptly. In a situation where something is damaged, broken, or reported missing, AFS will take the necessary steps to investigate and remedy it as quickly as possible. Any other type of incident that involves other matters is reported directly to Headquarters and handled based on the situation. Our employees are instructed to immediately report to their direct Supervisor any situation that results in damage or broken property of the customer where they are working. Incidents of missing or discarded items may also be reported to the Contract Manager or Headquarters staff directly by the customer. Emergency and office contact information is provided to all clients at the start of the contract. The AFS Contract Manager is responsible for documenting the incident, using all information available from the cleaning staff and/or the customer. This report is used to conduct a formal investigation into the matter, which may include formal interviews, inspecting the place of occurrence, and then further documenting any additional information that may be obtained. Based on the final incident report, a determination is made by Headquarters as to how to proceed to resolve the situation. If possible, AFS will work directly with the customer to remedy the incident if that is appropriate and acceptable to the customer. In some major instances, an insurance claim may be filed or a claim filed against the AFS Fidelity Bond that will be in place to protect the customer against any loss. At AFS, we take responsibility for our employees and their actions. AFS strives to employ personnel with the highest levels of integrity and experience. Because of our stringent hiring practices, we have a very low occurrence of incidents on our contract jobs. Resolution of Concerns The AFS Contract Manager will always be available to receive calls regarding quality of work concerns. The Contract Manager will respond by investigating the concerns and making sure that the Site Supervisor understands the concerns and addresses them to the crew to correct them immediately. The Contract Manager will then re-inspect and confirm the corrections have been completed. He will also re-inspect at random intervals to ensure that the problem does not reoccur. Please refer to our extensive Quality Control Plan. EXAMPLE: AFS has been providing janitorial services to an elementary school in Atlanta for five years, with satisfaction scores of between 93% and 95% monthly. The contract was renewed for an additional five years and then a new principal was assigned to the school. The new principal informed us that the services were not being performed to her higher standards. After listening to her concerns, we made improvements within two days, and she was fully satisfied with the outcome. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES Communication with Facility Administrators AFS encourages direct communication between your facilities administrations and our Site Supervisors, Project Manager, or Contract Manager who are all available 24/7 via e-mail or phone. Our extensive training, scheduling, management, inspections, inventory management, and quality control measures are designed to minimize the need for substantial communication with the administration. Our goal is to provide a service that will minimize any impact on your employees and customers. Emergency and Special Event Cleaning Due to our large local workforce, we are always able to handle any special event or emergency incidents that may arise, with response times usually less than a couple of hours. The Contract Manager will be on call 24/7 and will be able to respond quickly to any emergencies. The Supervisor will have an emergency action plan in place to ensure that immediate staffing and supply needs are met. All employees are trained to handle emergencies. These are situations where our 24 years of experience can prove to be very valuable to our clients. EXAMPLE: AFS was notified at noon on a Sunday, via a phone call from an official at the Atlanta Public Schools, of an MRSA outbreak at Maynard Jackson High School. He informed us that we needed to disinfect the entire school before school began on Monday morning. Qualified teams were called in immediately, and within two hours we had 40 employees on-site as well as sufficient disinfectant to clean the entire school. The school was completely disinfected by midnight that same night and was ready to open on Monday morning. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA AmericanFacility SERVICES WHY AFS IS THE BEST CHOICE AFS has over 30 years of experience in providing high-quality janitorial service. Our range of customers is wide, from small offices to large contracts with multiple facilities requiring specific considerations. Our projects include a variety of building types and specifications. We have numerous renewal contracts because of our ability to exceed our customers' expectations cost-effectively. We will use our long-standing relationships with our vendors to ensure that the best products and equipment are used on this project. We will use our proven quality control methods to ensure that our employees are providing superior service. Our experienced management team will support this project to ensure that the Orange County Drakeford Library Complex becomes one of our long-standing satisfied customers. Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. $ CERTIFICATE HOLDER © 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) AUTHORIZED REPRESENTATIVE CANCELLATION DATE (MM/DD/YYYY)CERTIFICATE OF LIABILITY INSURANCE OTHER: LOCJECT PRO-POLICY GEN'L AGGREGATE LIMIT APPLIES PER: OCCURCLAIMS-MADE COMMERCIAL GENERAL LIABILITY PREMISES (Ea occurrence)$ DAMAGE TO RENTED EACH OCCURRENCE $ MED EXP (Any one person)$ PERSONAL & ADV INJURY $ GENERAL AGGREGATE $ PRODUCTS - COMP/OP AGG $ $RETENTIONDED CLAIMS-MADE OCCUR AGGREGATE $ EACH OCCURRENCE $UMBRELLA LIAB EXCESS LIAB DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) INSR LTR TYPE OF INSURANCE POLICY NUMBER POLICY EFF (MM/DD/YYYY) POLICY EXP (MM/DD/YYYY)LIMITS PER STATUTE OTH- ER E.L. EACH ACCIDENT E.L. DISEASE - EA EMPLOYEE E.L. DISEASE - POLICY LIMIT $ $ $ ANY PROPRIETOR/PARTNER/EXECUTIVE If yes, describe under DESCRIPTION OF OPERATIONS below (Mandatory in NH) OFFICER/MEMBER EXCLUDED? WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y / N AUTOMOBILE LIABILITY ANY AUTO OWNED SCHEDULED HIRED NON-OWNED AUTOS ONLY AUTOS AUTOS ONLY AUTOS ONLY COMBINED SINGLE LIMIT BODILY INJURY (Per person) BODILY INJURY (Per accident) PROPERTY DAMAGE $ $ $ $ $ INSD ADDL WVD SUBR N / A $ (Ea accident) (Per accident) The ACORD name and logo are registered marks of ACORD COVERAGES CERTIFICATE NUMBER:REVISION NUMBER: INSURED PHONE (A/C, No, Ext): PRODUCER ADDRESS: E-MAIL FAX (A/C, No): CONTACT NAME: NAIC # INSURER A : INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : INSURER(S) AFFORDING COVERAGE $ $ $ $ $ YUURYHJ7 05/19/2025 Orange County 300 West Tryon Street P.O. Box 8181 Hillsborough, NC 27278 1,000,000 1,000,000 404 497-7500 Amerisure Insurance Company C StarStone Specialty Insurance Company 1,000,000 2,000,000 16044 05/19/202505/19/2024 05/19/202505/19/2024 1,000,000 1,000,000 2,000,000 19488 A Linda.Crocker@mcgriff.com Everest Denali Insurance Company CPP21145910401 70204Z240ALI Linda Crocker B A 2,000,000 2,000,000 Y McGriff, a Marsh & McLennan Agency LLC Company 3400 Overton Park Drive SE Suite 300 Atlanta, GA 30339 0 American Facility Services, Inc. 1325 Union Hill Ind Court Suite A Alpharetta, GA 30004 02/11/2025 05/19/2024 WC21145890401 05/19/2024 1,000,000 05/19/2025 10,000 Orange County, its officers, agents, and employees are included as Additional Insured on the General Liability as respects insured's ongoing & completed operations and on the Automobile Liability as required by written contract. 1,000,000 CF4CA01739-241 44776 XX X X X X X X X X Page 1 of 1 Docusign Envelope ID: C42D9FE0-3B5B-473C-9B33-7C0B6B6AEBEA