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Home My WebLink AboutAL-Terra Bella Hillsborough 2024-11-04 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Facility Name/Address: ❑Family Care Home ❑Nursing Home Terra Bella ®Adult Care Home 1911 Orange Grove Rd. Hillsborough, NC 27278 Visit Date: 11 /04/2024 Time spent in facility: 0 hr 55 min Arrival time: 2:45 ❑ am ® pm Name of person exit interview was held with: Jennifer Palmisano, Exec. Director Interview was held: ® in Person ❑ Phone ❑Admin. ❑ SIC Supervisor in Charge) ❑ Other Staff Rep. Name& Title Committee Members Present: Kelly Kester and Carol Kelly Report Completed by: Kelly Kester Number of Residents who received personal visits from committee members: 8 Resident Rights Information is clearly visible: ®Yes ❑ No Ombudsman Contact Info is correct and clear) posted: ® Yes ❑ No The most recent survey was readily accessible: ❑ Yes ❑ No Staffing information clearly posted: ®Yes❑ No Re uired for Nursin.q Homes Onl Resident • • Comments/Other Observations Do the residents appear neat, clean and odor free? Y Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning Y their eyeglasses? Did you see or hear residents being encouraged to participate in their care by Resident working with physical therapy in staff members? Y hallway, ambulating with walker. Physical therapist verbalizing encouraging and constructive words to the resident. Were residents interacting with staff, other residents&visitors? Residents were interacting with each other in Y the facility entrance way while enjoying juice and snacks provided by the facility. Did staff respond to or interact with residents who had difficulty Y communicating or making their needs known verbally? Did you observe restraints in use? N/A If so, did you ask staff about the facility's restraintpolicies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 1. Did residents describe their living environment as homelike? Y One resident described the facility as welcoming and a pleasant home. She was observed walking in the hallway and conversing with staff members in a very familiar and kind manner. 2. Did you notice unpleasant odors in commonly used areas? N Facility was noted to be very clean. 3. Did you see items that could cause harm or be hazardous? N 4. Did residents feel their living areas were too noisy? N 5. Does the facility accommodate smokers? Y Where? ❑ Outside only❑ Inside only❑ Both Inside/Outside 6. Were residents able to reach their call bells with ease? Y 7. Did staff answer call bells in a timely&courteous manner? Y Resident described that the staff respond in a If no, did you share this with the administrative staff? N/A timely manner, but may be delayed briefly during times of meal tray pick-up. Resident • Comments/Other Observations 8. Were residents asked their preferences or opinions about the Y Multiple activities on-going throughout each activities planned for them at the facility? day, including games. 9. Do residents have the opportunity to purchase personal items of Y their choice using their monthly needs funds? Can residents access their monthly needs funds at their N/A convenience? 10. Are residents asked their preferences about meal/snack choices? Y Multiple residents shared that the food has Are they given a choice about where they prefer to dine? Y improved recently. 11. Do residents have privacy in making and receiving hone calls? Y 12. Is there evidence of community involvement from other civic, Y Facility had local voting officials on-site in the volunteer or religious groups? prior weeks to provide residents opportunity to register to vote and cast their absentee ballots if desired. 13. Does the facility have a Resident's Council? Y Family Council? Y Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later N Exit summary conducted with Jennifer time or during the next visit? Palmisano, Executive Director. • Multiple residents reported that the food could use improvement. We shared that our observations included that the facility was very clean and that residents expressed an improvement in the food quality. She shared that there had been a recent transition in food services that has been going well. Jennifer also shared that the Resident and Family Councils are active, and though attendance varies, she receives feedback frequently. This Document is PUBLIC RECORD.Do not identify any Resident(s)by name or inference on this form.(1/21/2020)