Loading...
HomeMy WebLinkAboutTerraBella Hillsborough 2023-11-16 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Facility Name/Address:Terra Bella Hillsborough, ❑Family Care Home ❑Nursing Home 1911 Orange Grove Rd, Hillsborough, NC XAdult Care Home ❑Combination Home Visit Date 11-16-2023 Time spent in facility: hr 45 min Arrival time: 2:55 pm Name of person exit interview was held with: Jasmine Craig, Business Office Manager Interview was held: X in Person ❑ Phone ❑Admin. ❑ SIC(Supervisor in Charge) X Other Staff Rep. (Name& Title)Jasmine Craig, Business Office Manager Committee Members Present: Carol Kelly, Kelly Kester,Vibeke Talley Report Completed by:Vibeke Talley Number of Residents who received personal visits from committee members: 9 Resident Rights Information is clearly visible: X Yes ❑ No Ombudsman Contact Info is correct and clearly posted: X Yes X No Ombudsman's name is her maiden name. The most recent survey was readily accessible: ❑Yes ❑ No Staffing information clearly posted: ❑ Yes ❑ No(Required for Nursing (Required for Nursing Homes Only) Homes only.) Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes* Black flies were found in one resident's room 2. Did residents say they receive assistance with personal care activities?Ex. brushing their teeth, combing their hair, inserting Yes dentures or cleaning their eyeglasses? 3. Did you see or hear residents being encouraged to participate in Yes their care by staff members? 4. Were residents interacting with staff, other residents&visitors? Yes 5. Did staff respond to or interact with residents who had difficulty NA communicating or making their needs known verbally? 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility's restraint policies? Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes One resident stated: "If I have to be somewhere other than home, I'm glad to be here" ------------ 9. Did you notice unpleasant odors in commonly used areas? No F------------I 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? NA 12. Does the facility accommodate smokers? Yes Where?X Outside only ❑ Inside only ❑ Both Inside/Outside 13. Were residents able to reach their call bells with ease? Yes* Residents wear the call bell either as a bracelet or a necklace, so they have access to call bells all the time. 14. Did staff answer call bells in a timely&courteous manner? No* Two residents stated that they frequently have to If no, did you share this with the administrative staff? wait a long time for the call bell to be answered. One resident said she had waited an hour for the staff person to come and take her to the bathroom. Residents stated that staff is caring and courteous. Resident '/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the NA* The Activity Director was off the day of the visit. activities planned for them at the facility? One resident mentioned that she did not have activities geared to her needs. She would like more involvement in activities outside the facility and there is a bus that will take residents to the Senior Center in Hillsborough but she said it didn't have room for many residents so she could't go as often as she would like. 16. Do residents have the opportunity to purchase personal items of Yes* The Business Office Manager informed us that their choice using their monthly needs funds? the funds are distributed via the resident's POA Can residents access their monthly needs funds at their convenience? 17. Are residents asked their preferences about meal/snack choices? Yes Two residents stated that the food was great and Are they given a choice about where they prefer to dine? Yes two other residents said is was not good. One stated that the food was too salty. 18. Do residents have privacy in making and receiving phone calls? NA 19. Is there evidence of community involvement from other civic, Yes* One resident mentioned the ability to go out in volunteer or religious groups? the community on planned trips.At the exit interview Jasmine Craig said that she thought there were groups coming in and it was under the direction of the Activity Director 20. Does the facility have a Resident's Council? Yes Family Council? Areas of Concern Yes/No/ Exit Summary Are there resident issues or topics that need follow-up or review at a later Yes Exit interview held with Jasmine Craig, Business time or during the next visit? Office Manager. Told her that overall the residents were saying Activities offered to residents. they had good care and we also found that the Timely answering of call bells. facility was clean and residents were dressed nicely. Discussed the mixed review of the food. Discussed the concern about activities and community involvement which was brought up by a couple of residents. Informed Jasmine Craig about the flies in one room, which she noted and stated she would look into. Also informed her that two residents had concerns about the lack of timely call bell answering and that one resident stated that she had waited an hour to get help to go to the bathroom. This Document is PUBLIC RECORD.Do not identify any Resident(s)by name or inference on this form. Top Copy is for the Regional Ombudsman's Record.Bottom Cop v is for the CAC's Records.