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HomeMy WebLinkAboutTerraBella Hillsborough 2023-09-05Community Advisory Committee Quarterly/Annual Visitation Report County: ORANGE Facility Type: Family Care Home Nursing Home Adult Care Home Facility Name/Address:       TerraBella Hillsborough (Elmcroft; Carillon) 1911 Orange Grove Rd Hillsborough, NC 27278 Visit Date: 9/5/2023 Time spent in facility: 40 min Arrival time: 11:10 am pm Name of person exit interview was held with:       Interview was held: in Person Phone Admin. SIC (Supervisor in Charge) Other Staff Rep.       Jeniver Palmisano, director Committee Members Present: Jackie Podger; MaryLou Gelblum Report Completed by: Shade Little Number of Residents who received personal visits from committee members: 3 Resident Rights Information is clearly visible: Yes No Ombudsman Contact Info is correct and clearly posted: Yes No The most recent survey was readily accessible: Yes No (Required for Nursing Homes Only) Staffing information clearly posted: Yes No Resident Profile Yes/No/NA Comments/Other Observations 1.Do the residents appear neat, clean and odor free?   Y   Residents were found in rockers on the front porch, in the hallways chatting, in the Activity Room, and many were found sitting in their rooms, some watching TV, some reading. Residents appeared neat and clean and no restraints were observed. 2.Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? NA 3.Did you see or hear residents being encouraged to participate in their care by staff members?Y 4.Were residents interacting with staff, other residents & visitors?Y 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally?Y 6.Did you observe restraints in use?N 7.If so, did you ask staff about the facility’s restraint policies? NA Resident Living Accommodations Yes/No/NA Comments/Other Observations 1.Did residents describe their living environment as homelike?Y Some residents stated they were happy and pleased with accommodations. As many said they were bored. All rooms were large, clean and tidy with personalized items such as comfortable chairs. Little staff interaction was noted except in the Memory Care Unit, where in particular the Manager was seen interacting and caring for many. Residents there looked well-cared for, and a plus was a lovely outdoor flower and garden space tended in part by residents. 2.Did you notice unpleasant odors in commonly used areas?N 3.Did you see items that could cause harm or be hazardous?N 4.Did residents feel their living areas were too noisy?NA 5.Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside Y 6.Were residents able to reach their call bells with ease?NA 7.Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? NA       Resident Services Yes/No/NA Comments/Other Observations 1.Were residents asked their preferences or opinions about the activities planned for them at the facility? Y A number of residents mentioned boredom or wishing to be home. However, activities are available. It is not known if they are encouraged. There does not appear to be much in-house community involvement, though residents can attend activities at the Snow Foundation, or participate in shopping. The Director said there continues to be a Resident Council however an administrator attends those meetings (somewhat defeating the purpose).They have also appointed Hall Monitors who collect information from residents who choose not to attend. 2.Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? NA NA 3.Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? N N 4.Do residents have privacy in making and receiving phone calls?NA 5.Is there evidence of community involvement from other civic, volunteer or religious groups? Y 6.Does the facility have a Resident’s Council? Family Council? Y       Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? N This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.