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HomeMy WebLinkAbout2023-709-E-IT Dept-Social Solutions Global-5 additional licenses Case Mgmt software Revised 8/23 NORTH CAROLINA ORANGE COUNTY SECOND CONTRACT AMENDMENT THIS CONTRACT AMENDMENT (“Amendment”) is made and entered into this 20th day of September, 2023 by and between ORANGE COUNTY (hereinafter referred to as “County”) and Social Solutions Global, Inc. (hereinafter referred to as “Provider”). WITNESSETH: THAT WHEREAS, the County and Provider entered into a contract dated 28 March, 2022, and an amendment to that contract dated May 31, 2023, (hereinafter the “Original Agreement” and “First Amendment”), for the provision of services for Case Management software solution; and WHEREAS, the County and Provider desire to amend the Original Agreement and First Amendment while keeping in effect all terms and conditions of the Original Agreement not inconsistent with the terms and conditions set forth below. NOW THEREFORE, for and in consideration of the mutual covenants and agreements made herein, the parties agree to amend the Original Agreement as follows: 1. In order to ensure the completion of the Services identified in the term of the Original Agreement is amended to reflect an end date by which all Services shall be completed of September 30, 2024. 2. Exhibit A – Order Form to the Original Agreement is amended by adding the following tasks and services to the Services to be provided by the Consultant: 5 additional licenses (see Attachment A) 3. Article A, Section 5 is amended to reflect a maximum payable not-to-exceed amount of $78,024.45 over 3 years ($68,086.00 original contract + $1,300.00 (five additional pro-rated licenses for four months of FY23) FY23, + $4,173.00 FY24 (five additional licenses at 7% increase) and $4,465.11 FY25 (five additional licenses at 7% increase). 4. Except for the changes made herein, the Original Agreement shall remain in full force and effect to the extent it is not inconsistent with this Amendment. In the event there is a conflict between the terms of the Original Agreement or the First Amendment and the terms of this Amendment, this Amendment shall control. IN TESTIMONY WHEREOF, this Amendment has been executed by the parties hereto, as of the date first above written. ORANGE COUNTY PROVIDER Bonnie Hammersley David Lutz County Manager GM Case Management DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 Revised 8/23 ORANGE COUNTY—INTERNAL USE ONLY Finance Information Vendor Name: Social Solutions Global, Inc Vendor Contact Person: Scott Collins Phone: 858-322-0021 Address: Dept 3935 PO Box 123935 City Dallas State: TX Zip: 75312 Department: IT/Aging/Emergency Services Amount: $78,024.45 over 3 years ($3,900.00 this amendment) Purpose: 5 additional licenses Case Mgmt software Budget Code(s): 10315020-625010 Vendor # 67512 Vendor Status with NCSOS: Current - Active Vendor is a BOCC consultant: Yes No Contract Details Contract Type: New Amendment (Original Contract: 28 March 2022) (Most Recent Amendment (31 May, 2023) Effective Date 1 October 2023 End Date 30 September 2024 Notice Date (30 August 2023 (Notice Purpose Contract Renewal Notice) Award Approved by Board (Agenda Date: ); Made or Administered by Signature Authority - BOCC Express Delegation (Agenda Date: ) - Policy 9.4: Under $5,000; Service Under $90,000; Construction Under $250,000 - Budget Policy Section XV (Capital Improvement Project: ) Bidding Department Affirmation This agreement is approved as to technical form and content and I as Department Director affirmatively state work on this project has not been initiated prior to execution of the agreement. Services related to this agreement have already begun or been completed. Description of the nature of the emergency condition that was addressed: Department Director’s Signature _____________________ Date Information Technologies This agreement has been reviewed and is approved as to information technology content and specifications: Office of the Chief Information Officer Date: Inapplicable because no hardware/software purchases or related services Risk Management This agreement is approved for sufficiency of insurance standards, specifications, and requirements: Office of the Risk Management Officer Date: Financial Services This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act: Office of the Chief Financial Officer Date: Legal Services This agreement is approved as to legal form and sufficiency: Office of the County Attorney Date: Clerk to the Board All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov Informal Bidding ($30k-$90k); Formal RFP ($90k+); Other (<$30k); ) DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 9/26/2023 9/27/2023 12/4/2023 12/4/2023 12/12/2023 Revised 8/23 The following signature block is for hard copies only and is not required for Docusign contracts: Received for record retention: Office of the Clerk to the Board Date: DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 Revised 8/23 DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 Quote #2023-135190 SSG Confidential Page 1 of 2 Quote Number: 2023-135190 Offer Valid Through: September 30, 2023 Bill To: Orange County Emergency Services (NC) 510 Meadowlands Dr Hillsborough, North Carolina 27278 United States ORDER FORM The contents of this Order Form may not be duplicated, used, or disclosed in whole or in part for any purpose other than for internal evaluation without express written permission of Social Solutions Global, Inc. (“SSG”). The Parties hereby agree as follows: Subscription Products and Services SKU Product Name and Description Quantity License Metric Billing Frequency AprSilverASC-FF Apricot Silver Support 2021 Legacy ASC Package - 12 hours per year. Additional Hours: $250/Hr 1.00 Fee Annually AprPhoneSupport-FF Apricot Phone Support Includes 1 hour per month of phone consultation (scheduled calls with a member of the Apricot Support team). To access phone support, reach out to our T1 team via chat. Overages are totaled at the end of the year and billed to client at $150/hour 1.00 Fee Annually Apricot-P Apricot 360 The Apricot 360 license includes 10GB of database storage with two User licenses designated with Administrator privileges. Each Administrator seat is provided with basic training. Additional licenses for Users and designated Administrators may be purchased on a per-user basis. For applicable terms and conditions, please see the Master Services Agreement at https://www.socialsolutions.com/legal 21.00 Per User Annually AprBscSupport Basic Support Package Includes 60 Tier 1 cases/ year. Cases addressing code defects, system outages, or service performance are not included in the count of cases per client Overages are totaled at the end of the year and billed to client at $50/case 1.00 Fee Annually Apr360BscTraining Basic Training Package - 360 The basic training packages includes unlimited access to the following • Live Apricot Setup Webinar • Live Apricot Insights Webinar • Admin Video Library • End User Training Library 1.00 Fee Annually Annual Amount USD 20,197.32 Initial Invoice Amount USD 20,197.32 Terms and Conditions Start Date: October 01, 2023 Initial Invoice Period (months): The ''Initial Invoice Period'' covers fees for the first 12 months from the Start Date. Term (Months): The ''Term'' is 12 months from the Start Date. This Order Form is non-cancelable prior to the end of the Term. DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 Quote #2023-135190 SSG Confidential Page 2 of 2 Storage space: Storage space for database records and all file and photo storage is included for the SaaS Services with a minimum limit of 5 GB or the amount of storage space as noted in the Subscription Product description above. Client may purchase additional storage space at SSG’s then prevailing rates. System reviews of the amount of storage space being used by Client will be performed periodically. If Client is using more than the allotted storage space included herein, Client will be invoiced for the additional storage usage upon the earlier of (i) discovery of the st orage space overage or (ii) then next invoice cycle. Annual Rate Increases: Any Subscription Products and Services purchased on an annual basis are subject to annual rate increases. Users: “Users” means an individual identifiable by a name and excludes concurrent users. “Administrator” means the dedicated and name User of Client identified as the individual who shall be responsible for Client’s Users, to attend and complete training, administer licenses and to be the technical point of contact on Client’s behalf pertaining to Support and Services. “Guest Users” are users with limited access activated thr ough the Guest User Module, if included herein. Client shall not permit Users to share User identifications and passwords, nor allow for multiple users under the same license. License Metric: Client may not decrease the number of licenses for its Users during the Term of the Order Form. Upon termination of this Order Form, all licenses granted to Client with respect to the Services included in this Order Form shall automatically terminate and Client shall immediately discontinue its use thereof. System reviews of the number of Users will be performed periodically. If Client is using more than the pu rchased number of licenses included herein, Client will be invoiced for the additional Users it’s the earlier of discovery or the next invoice cycle. If at any time, additional Users licenses are added, such additional User licenses will be invoiced at the then prevailing rate on a per license basis to coincide with the Term of the Services. Support Level: Unless otherwise stated in the Order Form, the customer will receive the basic Support package as outlined in the Service Lev el Agreement. Payment for U.S. Clients: All Subscription Products and Service fees and Professional Service and Training fees will be invoiced in advance either annually, or in accordance with any different billing frequency stated in on this Order Form. All fees payable in U.S. Dollars and exclude taxes. Client is responsible for the payment of any tax amount(s) due unless client has delivered to SSG a valid tax exempt ion certificate prior to invoice. Fees may be paid by check, Electronic Fund Transfer, credit card or ACH. All payments by credit card, are subject to Client completing th e attached Credit Card Authorization Form. In order to elect for ACH payments, Client must complete and execute the attached Authorization Agreement for Preauthorized Withdrawal Debits. Except as explicitly documented in the signed Order Form, SSG is under no obligation to comply with any customer specific invoicing requirements. Furthermore, customer’s failure to provide complete and accurate billing information in the attached accounti ng Information Form will not relieve customer of nor toll customer’ timely payment obligations. Professional Services and Training: If included in this Order Form, pre-paid Professional Services must be used within one year of the date of execution of this Order Form by Client or will expire and will not be refunded. Professional Services Fees are based on Professional Services provided during normal SSG business hours, Monday through Friday, 8:30 a.m. – 5:30 p.m. central time zone US and on a case by case basis for international clients after SSG business hours (SSG holidays excluded), as SSG may modify upon notice to Client. Professional Services provided by SSG outside of normal SSG business hours will be subject to a premium service charge. If Client cancels a Professional Services engagement, which has not been pre-paid, less than ten (10) business days before the scheduled start date for such Professional Services, Client agrees to pay f ifty percent (50%) of the total estimated fees for the Professional Services stated on the Order Form or SOW. Professional Service Travel Costs: Travel related costs that requires SSG’s staff to travel will be pre-approved by Client. This Order Form is subject to and governed by the terms and conditions of SSG’s Master Services Agreement, which can be located at http://www.socialsolutions.com/legal/ (the “Agreement”) and is incorporated by reference in its entirety. Capitalized terms not otherwise defined in this Order Form have the meaning ascribed to them in the Agreement. This Order Form will be effective as the last date of signatur e identified below (“Effective Date”). Each party signing below agrees and acknowledges that they are duly authorized to be bound by the terms and conditions of the Agreement and this Order Form. Client: Orange County Emergency Services (NC) Social Solutions Global, Inc. (“SSG”) Authorized Signature: Authorized Signature: dl.signhere.2 dl.signhere.3 Print Name: dl.fullname.2 Title: dl.title.2 Print Name: _ dl.fullname.3 Title: dl.title.3 Date: dl.datesign.2 Date: dl.datesign.3 DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 Dave Lutz GM Case Management 9/26/2023 Bonnie Hammersley 12/12/2023 County Manager Accounting Information Form Please provide the following Accounting Information in the table below: Customer Name dl.company.2 Tax Identification Number dl.taxID.2 Are you Tax Exempt? dl.taxexemptyes.2 If yes, please attach a copy of your Tax Exemption Certificate dl.Taxexemptdocument.2 State Tax Exempt Number (if applicable) dl.taxexemptnum.2 Billing Contact Name dl.billingcontactname.2 Billing Contact Phone dl.billingcontactphone.2 Billing Contact Email dl.billingcontactemail.2 Billing Contact Fax dl.billingcontactfax.2 Are there any Special Invoicing needs? dl.specialInvoicingneeds.2 Special Invoicing Needs (if applicable) dl.specialinvoicingcom.2 DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 Subject- IMPORTANT | Change to Social Solutions Bank Account Due to the current unfortunate situation with Silicon Valley Bank (please refer to the FDIC briefing – linked here https://www.fdic.gov/news/press-releases/2023/pr23016.html) – we are asking all customer to cease sending payments to our Silicon Valley Bank account ending in 8988 (both ACH and EFT payments). Until further notice, please send ACH payments to the following PNC account: Account Name - CyberGrants, LLC Reference: Social Solutions Acct - 8026329273 Routing - 031207607 Beneficiary Address: 300 Brickstone Square Andover, MA 01810 If you are sending paper checks, please DO NOT send to our lockbox (PO Box 123935). Instead, please direct all check payments to our office: Attention: Social Solutions Address: 10801-2 N Mopac Expressway, Suite 400 Austin, TX 78759 Please give us a call at 877-441-2111 or email us at billing@socialsolutions.com with any questions or if you need confirmation that this is a valid request. We thank you for your help in this! DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 INSR ADDL SUBR LTR INSR WVD DATE (MM/DD/YYYY) PRODUCER CONTACT NAME: FAXPHONE (A/C, No):(A/C, No, Ext): E-MAIL ADDRESS: INSURER A : INSURED INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : POLICY NUMBER POLICY EFF POLICY EXPTYPE OF INSURANCE LIMITS(MM/DD/YYYY)(MM/DD/YYYY) COMMERCIAL GENERAL LIABILITY AUTOMOBILE LIABILITY UMBRELLA LIAB EXCESS LIAB WORKERS COMPENSATION AND EMPLOYERS' LIABILITY DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) AUTHORIZED REPRESENTATIVE INSURER(S) AFFORDING COVERAGE NAIC # Y / N N / A (Mandatory in NH) ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? EACH OCCURRENCE $ DAMAGE TO RENTED $PREMISES (Ea occurrence)CLAIMS-MADE OCCUR MED EXP (Any one person)$ PERSONAL & ADV INJURY $ GENERAL AGGREGATE $GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP/OP AGG $ $ PRO- OTHER: LOCJECT COMBINED SINGLE LIMIT $(Ea accident) BODILY INJURY (Per person)$ANY AUTO OWNED SCHEDULED BODILY INJURY (Per accident)$AUTOS ONLY AUTOS AUTOS ONLY HIRED PROPERTY DAMAGE $AUTOS ONLY (Per accident) $ OCCUR EACH OCCURRENCE $ CLAIMS-MADE AGGREGATE $ DED RETENTION $$ PER OTH- STATUTE ER E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYEE $ If yes, describe under E.L. DISEASE - POLICY LIMIT $DESCRIPTION OF OPERATIONS below POLICY NON-OWNED SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). COVERAGES CERTIFICATE NUMBER:REVISION NUMBER: CERTIFICATE HOLDER CANCELLATION © 1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORDACORD 25 (2016/03) ACORDTM CERTIFICATE OF LIABILITY INSURANCE American Guarantee and Liability Ins Co American Zurich Insurance Company Continental Casualty Company 8/23/2023 AssuredPartners of MO, LLC 12645 Olive Blvd, Suite 300 St Louis, MO 63141 314 523-8800 Lisa Berry 314 523-8800 314 453-7555 Lisa.berry@assuredpartners.com Social Solutions Global, Inc. 10801 -2 N. MoPac Expy. Bldg. 400 Austin, TX 78759-0000 26247 40142 20443 A X X CPO075312901 08/17/2023 08/17/2024 1,000,000 1,000,000 10,000 1,000,000 2,000,000 2,000,000 A X X BAP072241201 08/17/2023 08/17/2024 1,000,000 A X X X 0 AUC075313001 08/17/2023 08/17/2024 15,000,000 15,000,000 B N WC072241302 08/17/2023 08/17/2024 X 1,000,000 1,000,000 1,000,000 C Cyber Liabil Tech E&O 596792486 08/17/2023 08/17/2024 Each Claim: $10,000,000 Agg Limit: $10,000,000 Retention: $350,000 Orange County Emergency Services (NC) is included as additional insured where required by written contract. Orange County Emergency Services (NC) 510 Meadowlands Dr Hillsborough, NC 27278-0000 1 of 1 #S581018/M580018 BONTELLCClient#: 16867 LBERR DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 INSR ADDL SUBR LTR INSR WVD DATE (MM/DD/YYYY) PRODUCER CONTACT NAME: FAXPHONE (A/C, No):(A/C, No, Ext): E-MAIL ADDRESS: INSURER A : INSURED INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : POLICY NUMBER POLICY EFF POLICY EXPTYPE OF INSURANCE LIMITS(MM/DD/YYYY)(MM/DD/YYYY) COMMERCIAL GENERAL LIABILITY AUTOMOBILE LIABILITY UMBRELLA LIAB EXCESS LIAB WORKERS COMPENSATION AND EMPLOYERS' LIABILITY DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) AUTHORIZED REPRESENTATIVE INSURER(S) AFFORDING COVERAGE NAIC # Y / N N / A (Mandatory in NH) ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? EACH OCCURRENCE $ DAMAGE TO RENTED $PREMISES (Ea occurrence)CLAIMS-MADE OCCUR MED EXP (Any one person)$ PERSONAL & ADV INJURY $ GENERAL AGGREGATE $GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP/OP AGG $ $ PRO- OTHER: LOCJECT COMBINED SINGLE LIMIT $(Ea accident) BODILY INJURY (Per person)$ANY AUTO OWNED SCHEDULED BODILY INJURY (Per accident)$AUTOS ONLY AUTOS AUTOS ONLY HIRED PROPERTY DAMAGE $AUTOS ONLY (Per accident) $ OCCUR EACH OCCURRENCE $ CLAIMS-MADE AGGREGATE $ DED RETENTION $$ PER OTH- STATUTE ER E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYEE $ If yes, describe under E.L. DISEASE - POLICY LIMIT $DESCRIPTION OF OPERATIONS below POLICY NON-OWNED SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). COVERAGES CERTIFICATE NUMBER:REVISION NUMBER: CERTIFICATE HOLDER CANCELLATION © 1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORDACORD 25 (2016/03) ACORDTM CERTIFICATE OF LIABILITY INSURANCE AXIS Insurance Company Lexington Insurance Company 8/23/2023 AssuredPartners of MO, LLC 12645 Olive Blvd, Suite 300 St Louis, MO 63141 314 523-8800 Lisa Berry 314 523-8800 314 453-7555 lisa.berry@assuredpartners.com Social Solutions Global, Inc. 10801 -2 N. MoPac Expy. Bldg. 400 Austin, TX 78759-0000 37273 19437 A B Crime Excess Crime P00100095493702 01398102901 08/17/2023 08/17/2023 08/17/2024 08/17/2024 $5,000,000 $5,000,000 Orange County Emergency Services (NC) is included as additional insured where required by written contract. Orange County Emergency Services (NC) 510 Meadowlands Dr Hillsborough, NC 27278-0000 1 of 1 #S581898/M581676 BONTELLCClient#: 16867 LBERR DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56 INSR ADDL SUBR LTR INSR WVD DATE (MM/DD/YYYY) PRODUCER CONTACT NAME: FAXPHONE (A/C, No):(A/C, No, Ext): E-MAIL ADDRESS: INSURER A : INSURED INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : POLICY NUMBER POLICY EFF POLICY EXPTYPE OF INSURANCE LIMITS(MM/DD/YYYY)(MM/DD/YYYY) COMMERCIAL GENERAL LIABILITY AUTOMOBILE LIABILITY UMBRELLA LIAB EXCESS LIAB WORKERS COMPENSATION AND EMPLOYERS' LIABILITY DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) AUTHORIZED REPRESENTATIVE INSURER(S) AFFORDING COVERAGE NAIC # Y / N N / A (Mandatory in NH) ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? EACH OCCURRENCE $ DAMAGE TO RENTED $PREMISES (Ea occurrence)CLAIMS-MADE OCCUR MED EXP (Any one person)$ PERSONAL & ADV INJURY $ GENERAL AGGREGATE $GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMP/OP AGG $ $ PRO- OTHER: LOCJECT COMBINED SINGLE LIMIT $(Ea accident) BODILY INJURY (Per person)$ANY AUTO OWNED SCHEDULED BODILY INJURY (Per accident)$AUTOS ONLY AUTOS AUTOS ONLY HIRED PROPERTY DAMAGE $AUTOS ONLY (Per accident) $ OCCUR EACH OCCURRENCE $ CLAIMS-MADE AGGREGATE $ DED RETENTION $$ PER OTH- STATUTE ER E.L. EACH ACCIDENT $ E.L. DISEASE - EA EMPLOYEE $ If yes, describe under E.L. DISEASE - POLICY LIMIT $DESCRIPTION OF OPERATIONS below POLICY NON-OWNED SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). COVERAGES CERTIFICATE NUMBER:REVISION NUMBER: CERTIFICATE HOLDER CANCELLATION © 1988-2015 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORDACORD 25 (2016/03) ACORDTM CERTIFICATE OF LIABILITY INSURANCE American Guarantee and Liability Ins Co American Zurich Insurance Company Continental Casualty Company 10/27/2023 AssuredPartners of MO, LLC 12645 Olive Blvd, Suite 300 St Louis, MO 63141 314 523-8800 Lisa Berry 314 523-8800 314 453-7555 Lisa.berry@assuredpartners.com Social Solutions Global, Inc. 10801 -2 N. MoPac Expy. Bldg. 400 Austin, TX 78759 26247 40142 20443 A X X CPO075312901 08/17/2023 08/17/2024 1,000,000 1,000,000 10,000 1,000,000 2,000,000 2,000,000 A X X BAP072241201 08/17/2023 08/17/2024 1,000,000 A X X X 0 AUC075313001 08/17/2023 08/17/2024 15,000,000 15,000,000 B N WC072241302 08/17/2023 08/17/2024 X 1,000,000 1,000,000 1,000,000 C Cyber Liabil Tech E&O 596792486 08/17/2023 08/17/2024 Each Claim: $10,000,000 Agg Limit: $10,000,000 Retention: $350,000 Orange County, is officers, agents and employees is/are included as additional insured where required by written contract. Orange County 300 West Tryon Street P.O. Box 8181 Hillsborough, NC 27278 1 of 1 #S628820/M580018 BONTELLCClient#: 16867 JUDAV DocuSign Envelope ID: F5E31FF7-C240-4114-9DFF-DC42EBC6CF56