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Home My WebLink AboutAgenda - 09-12-2023 Work Session; 1 - Presentation of Strategic Plan Survey Results 1 ORANGE COUNTY BOARD OF COMMISSIONERS ACTION AGENDA ITEM ABSTRACT Meeting Date: September 12, 2023 Action Agenda Item No. 1 SUBJECT: Presentation of Strategic Plan Survey Results DEPARTMENT: County Manager ATTACHMENT(S): INFORMATION CONTACT: A. ETC Presentation Travis Myren, Deputy County Manager, 919-245-2308 ONLY AVAILABLE ELECTRONICALLY AT: B. Detailed Findings Report https://www.orangecountVnc.gov/ DocumentCenter/View/25070/1--- B---Detailed-Findings-Report C. GIS Maps of Findings https://www.orangecountVnc.gov/ DocumentCenter/View/25071/1--- C---GIS-Maps-of-Findings PURPOSE: To discuss the results of the statistically valid Strategic Plan survey prepared by the ETC Institute. BACKGROUND: During the Board of Commissioners 2022 Retreat, the Board authorized staff to solicit proposals from vendors to assist in the creation of a comprehensive, Countywide Strategic Plan. A Request for Proposals was released in late September 2022, and the team of Berry, Dunn, McNeil & Parker, LLC was selected to perform this work. The scope of work included a data driven strategic planning process that is grounded in the principles of equity, responsive to the concerns and priorities of the community, positions the County to address the challenges of the future, and is fiscally sustainable. An important part of the community engagement process for the Strategic Plan included the administration of a statistically valid community survey. A staff member from the ETC Institute will present the results of the survey, and the Board will have an opportunity to ask questions about those results and request any additional analysis that will help inform the Strategic Planning process. A total of 604 surveys were completed by randomly selected households throughout the County. Given the County's total population, this random sample produces statistically valid results with a margin of error of +/- 4.0% at the 95% level of confidence. The same survey was distributed to residents who were not randomly selected, resulting in an additional 695 responses. Those responses are being analyzed by County staff and will be included in the Environmental Scan that 2 is being prepared by BerryDunn. The Environmental Scan will summarize all of the information that has been provided by the public as well as an analysis of future trends in the community. The Environmental Scan will be presented to the Board during its all-day work session scheduled for September 21, 2023. During that work session, the Board use the results of the Environmental Scan to inform a discussion of the County's mission statement, vision statement, core values and guiding principles, strategic priorities, and goal statements. That work session will be followed by an all-day County departments leadership session focused on creating strategic objectives to support the goals identified by the Board as well as performance and outcome measures to evaluate progress on the established goals and objectives. An initial draft of the Strategic Plan is anticipated to be completed by early November 2023. That draft will be reviewed by the Board and distributed for additional community engagement and input. FINANCIAL IMPACT: The Board approved a total contract amount of $105,303 which included the cost of the statistically valid community survey. SOCIAL JUSTICE IMPACT: The following Orange County Social Justice Goal is applicable to this item: • GOAL: FOSTER A COMMUNITY CULTURE THAT REJECTS OPPRESSION AND INEQUITY The fair treatment and meaningful involvement of all people regardless of race or color; religious or philosophical beliefs; sex, gender or sexual orientation; national origin or ethnic background; age; military service; disability; and familial, residential or economic status. • GOAL: ENSURE ECONOMIC SELF-SUFFICIENCY The creation and preservation of infrastructure, policies, programs and funding necessary for residents to provide shelter, food, clothing and medical care for themselves and their dependents. • GOAL: CREATE A SAFE COMMUNITY The reduction of risks from vehicle/traffic accidents, childhood and senior injuries, gang activity, substance abuse and domestic violence. • GOAL: ESTABLISH SUSTAINABLE AND EQUITABLE LAND-USE AND ENVIRONMENTAL POLICIES The fair treatment and meaningful involvement of people of all races, cultures, incomes and educational levels with respect to the development and enforcement of environmental laws, regulations, policies, and decisions. Fair treatment means that no group of people should bear a disproportionate share of the negative environmental consequences resulting from industrial, governmental and commercial operations or policies. • GOAL: ENABLE FULL CIVIC PARTICIPATION Ensure that Orange County residents are able to engage government through voting and volunteering by eliminating disparities in participation and barriers to participation. ENVIRONMENTAL IMPACT: The following Orange County Environmental Responsibility Goal impacts are applicable to this item: • ENERGY EFFICIENCY AND WASTE REDUCTION Initiate policies and programs that: 1) conserve energy; 2) reduce resource consumption; 3) increase the use of recycled and renewable resources; and 4) minimize waste stream impacts on the environment. 3 • CLEAN OR AVOIDED TRANSPORTATION Implement programs that monitor and improve local and regional air quality by: 1) promoting public transportation options; 2) decreasing dependence on single-occupancy vehicles, and 3) otherwise minimizing the need for travel. RECOMMENDATION(S): The Manager recommends that the Board receive and discuss the results of the statistically valid community survey prepared by the ETC Institute. ,C) R AN C; E C: C) 1600014 F)r NORTH CARO INA 2023 Orange County Resident Survey Findings PRESENTED BY ETC INSTITUTE Since 2006, 1 ETC Institute is a National Leader in Market Research for Local ETC Institute Governmental Organizations Has In More Than 2,9(W(0 (C C1,I CJ(0 15 & 00 0(6 q�� 4b 0 -0 0 N. • t � Surveyed 0 More � For more than 35 years, our mission has � � Persons. been to help local governments gather and use survey data to enhance organizational performance. 6 Methodology DescriptionSurvey Administration • 1 St survey conducted for the county by ETC Institute Location of Survey �5 Respondents The home address of each respondent *# p � was geocoded to the nearest block level coordinates to ensure thea respondent's anonymity. ETC Institute uses the geolocation of ►.. 01 1 each respondent to ensure that the respondent was selected for the random sample and to ensure a good distribution of responses are collected from throughout the County.throug y � �,� 8 Key Characteristics Q33. Your total annual household Q34. Are you or any members of your family of in me Survey Census Hispanic, Spanish, or Latino/a/x ancestry Survey Census Less than $15K 5.4% Yes 9.2% 8.8% $15K-$24,999 7.6% $25K-$34,999 12.0% Median Q35. Your race/ethnicity Percent Census $35K-$49,999 14.0% Household Asian or Asian Indian 7.9% 8.2% $50K-$74,999 14.9% Income: Black or African American 11.9% 12.0% $75K-$99,999 11.3% $79,205 American Indian or Alaska Native 0.5% 0.6% $100K-$149,999 16.4% White or Caucasian 76.2% 76.3% $150K+ 18.5% Native Hawaiian or other Pacific Islander 0.2% 0.1% Other 2.5% Q38. Your gender Percent Census Male 48.6% 47.7% Female 50.1% 52.3% Prefer to self-describe 1.3% Reasons Respondents Choose to Live in Orange County Q6. Do you thinly you w i I I he luring in the County fire years from now? 10 by percentage of respondents )excluding "don't know") No 10% Yes 90 Q3. Reasons residents choose to lire in orange County: 11 by percentage of respondents (multiple selections could be made) Parks & open space options :44% Access to health care services :44% Low crime rates 429 , C lose to your work/school 429 , Close to family/f--ie ids 40% Arts, cultural, &entertainment amenities 38% Quality of public education opportunities 36% Diversity of the people who live here 35% Higher education opportunities :30% Access to farm fresh meats&produce 28% Low traffic congestion 25M Recreation opportunities/facilities for adults 23% Housing options 23% Employment opportunities 21% Public transportation systems 13% Recreation opportunities/facilities for gout 1 12: Local tax rate &cost of living 11% Shopping options 11% Quality of government 8% 0% 15% 30% 45% 12 Perceptions HOW RESPONDENTS PERCEIVE THE COUNTY IS PERFORMING Q7. Do you think the overall quality of life in the County is getting better, 13 staying the same, or getting worse? by percentage of respondents (excluding "not provided") Staying the same 44% Getting worse 40% Getting better 16% Q1. Most critical roles for the County government in the next 10 to 20 years by percentage of respondents who selected the items as one of their tap three choices 14 Creating affordable housing options 36% Making sure that necessary health & human 353'0 services are available Preserving open space &parks 35% Increasing funding for K-12 schools 31% Maintaining high quality emergency services 24% Develop transportation alternatives to single 21% passenger cars Improve environmental sustainability 17%: Responding&adapting to climate change 16% Communication &engagement with the public 14% Maintaining quality leadership 14% Reducing food insecurity 13% Improving behavioral health services 10% Improving early childhood education 9�6 Diverting individuals from the criminal ■ 4% justice system 0% 1O% 20% 30% 40% MTop choice 2nd choice 3rd choice Q10. Satisfaction with Core County Services by percentage of respondents (excluding "don't know") 15 Quality of Emergency MedicaJ Services (EMS) 50% 14% 3 Quality of Emergency 911 Services 51% 15% 3 Quality of County Library Services 43% 13% 3 Quality of County's Solid Waste Services 50% 15% 6% Quality of County's Election Services 52% 19% 4% Quality of County's Recreation Services 52% 22% 6% Quality of Public Health Services 49% 26% 6% Quality of County's Agricultural, Soil &Water Services ' 44% 37% Quality of County Social Services 35% 43% 10% Quality of Social Services for those in need 33% 38% 15% Quality of County Development, Planning, &Zoning 23% 28% 28% 16% 0% 20% 40% &D% 80% 100% MVery Satisfied Satisfied Neutral MDisatisfied MVe- ; D sI.t sf ec: satisfactionOverall • re county services is high Overall Quality of County Development, Planning, and ZoningIN This item received the lowest levels off "very satisfied" and "satisfied" a n responses. �, a Q9. Rating of County Perceptions by percentage of respondents (excluding "don't know") 17 As a place to attend college or a university 42% 11% Government Services Residents As a place to live 55% JIM 4% Believe Should Receive As a place to raise children 49%. 13% 3 Increased Funding: As a place for physical activity 52% 14% 5% 1. Public school operations As a place to educate children ', 45% 13% 7% 2. Affordable housing As a place to work 55% 22% 4% 3. Behavioral/mental health As a place to visit 481 24% 6% services As a community committed to green & sustainable practices 531 23% a% As a place to retire 41% 20% 9% While respondents are satisfied As a place where you feel welcome regardless of race/ethnicity 43% 24% 1096 with the county as a place to ==>As a place that prioritizes community health 49! 3195 educate children, they still want As a place that prioritizes environmental protection 49% 28% the county to prioritize As a community committed to fair & equitable practices 47! 29% a% education services. Availability of internet services in your area 37% 12% 15% Overall image or reputation of County government 48% 31% 7% Other areas received lower As a place where you can earn a living wage 40% 29% 15% levels of "excellent" and `good" As a community that is moving in the right direction 40% 30% 14% 11% responses and should be As a place to start a business 29% 39% 17% 10 prioritized by the county as well. i As a place where you can find affordable housing 2fr% 3395 90 0% ZO% 40% 60% 80% 1DD% M Excellent Good Neutral Below Average M Poor Rating the County as a Place to Educate - F3 5 Children This is an area where respondents � �*# indicated they would like to see �,��.,, �� ► increased funding. '� Ma This area is a top priority for respondents. ' ' ' • • •ee .. t Rating the County as a Place that Prioritizes �5 Community Health This is an area where respondents � �*# indicated they would like to see �,.�.,, �� ► increased funding. This area is a top priority for respondents. ' ' ' • • •• t 1 Rating the County as a Place Where a You Can Find �5 Affordable Housing This is an area where respondents # indicated they would like to see 85 �� ► increased funding. a This area is a top priority for respondents. ' - - • t Q5. How good of a job would you say the County government does communicating information about County issues, services, and performance to the public? 21 by percentage of respondents (excluding "don't know") Good 31% Fair 47% Excellent 5% Poor 17% Q14. Rated agreement with the following statements: by percentage of respondents (excluding"don't know") 22 I have equitable access to County services regardless of my race/ethnicity 49% 15% 5% I believe County government is trustworthy 47! 29% 995 County is a caring community in harmony with its 391 ggyro 12% environmentwhere residents succeed &thrive County effectively communicates what they are doing to ensure all County residents are treated 30% 39% 21% equitably 0% 20% 40% 60% 80% 100% M St ro n gly agree Agree Neutral Disagree M Strongly disagree Eq u ita b I e Access to County Services a Regard I ess of 65 Race/Ethnicity This is an area where respondents *# indicated they would like to see �� ► increased funding. a This area is a top priority for respondents. ' - - • , t za Housing and Affordability RESPONDENTS BELIEVE AFFORDABLE HOUSING IS IMPORTANT Q8. What is your level of satisfaction with the availability of affordable 25 housing in the County? by percentage of respondents (excluding "don't know") Neutral 32% Somev.-7at dissatisfied 34% Somewhat satisfied 12% Very dissatisfied 15% Very satisfied 7% Q12. Housing Affordability in Orange County by percentage of respondents selecting "yes or "no" (excluding "don't know") 26 Are you able to find housing you can afford in the County? 80! 201% Do you have major home repairs that impact your quality of life or you have put off because of 38 70% lack of resources? Do your monthly housing costs(rent or mortgage) 2 73% exceed 3D% of your monthly income? IF 11% 25% SON 75% Ice% Yes No 27 Public Schools HOW RESPONDENTS RATED THE COUNTY ' S PUBLIC SCHOOL SYSTEM Q16. Level of agreement with the Public schools in the County: by percentage of respondents (excluding "don't know") 28 Attracts high quality teachers 43% 25% 15% 8X Ensures quality education for students 42% 28% 17% 5% Has safe buildings&infrastructure 40% 26% 19% 510 Has adequate school facilities 34% 24% 23% 9% Manages the education budget well 36% 28% 18% 11% L Encourages community involvement in 33% 31% 22% 6 education-related decision making Has effective leadership in K-12 education '' 32% 34% 18% 9% Is transparent about education-related 30% 24% 11% decision making D% Z(Y% 40% 60% 80% 180% M Strongly Agree 7Agree Neutral 1111111113isagree M Strongly Disagree 29 Transportation TRANSPORTATION MODES Q22. Satisfaction with travel within Orange County by percentage of respondents (excluding "don't know") 30 Ability in your neighborhood to run, walk, bike, & 36% 15°!n 1195 exercise outdoors Quality of Downtown parking facilities 34% 25% 22% Ease of travel by walking 27% 29% 24% Ease of travel by hiking 22% 29% 29% 15% I Ease of travel by bus within County •" 19% 40% 25% Ease of travel by bus to places outside of County 39% 33% 0% 20% 40% 6D% 80% 100% MVery Satisfied M5atisfied Neutral MDisatisfied MVery Disatisfied 1. Reasons public transportation HAS been taken in Orange Count 31 by percarrtage of respondents yrho selected the i tern s as one of their top three choices I ride the bus for environmental reasons 12% Parking at my work is difficult/expensive 11% The bus gets me where I need to go in a reasonable amount of time 1 ' Taking the bus is cheaper than driving 4%: I can work, read, or watch videos while on the bus 7% I don't have/cannot use a car 4% Other 3 � 596 10 15'�6 WTop choice 2nd choice 3rd choice o. Reasons public transportation HAS N OT been used in Orange County by percentage of re sp ond ents wh o sel ected the items as one of their tap three choices 32 1 prefer driving my car/need to use my car 46% The bus would take too long 42% It is too far from my home to the nearest bus stop 39% The bus does not corn eofken enough 36 or at the time that I need to travel The bus does not serve where I need to go 3S% have safety concerns Other 7% M 15% 3 G 45% MTop choice 2nd choice 3rd choice 33 Future Priorities HOW RESPONDENTS THINK THE COUNTY SHOULD HANDLE FUTURE PRIORITIES AND PLANNING Q17. Rated Future Priorities of the County by percentage of respondents (excluding "don't know") 34 Providing equitable accessto quality mental healthcare 34% 9% Providing equitable access to quality healthcare •' 38% 10% Increasing conservation of farms& environmentally sensitive land 38! 12% 4 Addressing homelessness 45% 141 2- Providing living wages 37% 13% 3 Increasing access to high-speed internet +" 40% 16% 3 Increasing opportunities to age in place 17% s Addressing gun violence +' 29% 12% 7% Improving early childhood education 4495 19% 2 Reducing substance use disorder `' 47% 19% 3�I Providing equitable access to housing 33% 19% 4% Improving school facilities 46% _ 21% Reducing educational disparities 37% =191% 3% Increasing accessto johs 48% 1 24% 3% Increasing public safety 40% 24% 3� Addressing racism 31% 17la 7% ■ Combating climate change + 29% 17% 59`a Increasing opportunities for recreation &culture 44% 28% 6% Providing public transportation in unincorporated areas of the county 37% 23% 7% Criminal justice diversion 45% 27% 5% Increasing non-residential development 24% 32% 18% _ 0% 20% 40% 60% 80% 100% MVery important Important Neutral _Not important M Not at all important Q28. Agreement with the statement: " Renewable energy production, 35 such as wind and solar energy, is important to the future of the County." by percentage of respondents (excluding "not provided") Agree 26% St°-o•igly agree 49% Neutral 12% Disagree 6% Strongly disagree 6% Q23, Types of development/growth respondents would like to see: by percentage of respondents {multiple selections could be made} 36 Parks &nature preserves 69% Family farms 47% Restaurants 44% Single-family residential 37,.% Family oriented activities 3695 Entertainment businesses 33% Retail stores 30% Multi-family residential 27% Tourism &recreation 27% Downtown growth 25% Rural residential 2396 Light industry 21% Office/business buildings 1196 Heavy industry 4% Large corporate farms 29 0% 20% 40% 60% 80% Q1 . 1hich GIVE of the following is the most important? 37 by percentage of respondents (excluding "not provided") Supporting Employment Centers: Access to Goods & Services 9% Housing Affordability: Open Space Preservation 32% Agricultural Innovation: Farmland Preservation 14% 17% Reducing Car Trips: Minimizing Taxes for Homeowners 29% Small Town Character: Minimizing Residential Sprawl Q19. Hover willing would you be to pay fees instead of taxes to pay for improvements to services that you use or benefit from? 38 by percentage of respondents (excluding "not provided") Willing 35% Not sure 39% Very kviIIi 3g Not willi ig 14% 39 Summary Most respondents believe the overall quality of life in the county is either "getting worse" (40%) or "staying the same" (44%) Respondents expect the county to focus on affordable housing, schools, and health and human services over the next 10-20 years and these services should be prioritized Respondents are satisfied with core public safety services, but are less satisfied with the delivery of social services, and the quality of development, planning, and zoning Respondents have made it known that the county needs to do a better job of keeping residents informed to ensure all county residents are treated equitably 40 uestions ? THANK YOU