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HomeMy WebLinkAbout2023-024-E-Housing-Management Computer Services-Housing Authority SoftwareRevised 06/21 1 [Departmental Use Only] TITLE OCHA_PHA-Web FY 22-23 NORTH CAROLINA SERVICES AGREEMENT NO RFP/RFQ ORANGE COUNTY This Services Agreement (hereinafter “Agreement”), made and entered into this 17th day of January, 2023, (“Effective Date”) by and between Orange County, North Carolina a political subdivision of the State of North Carolina (hereinafter, the "County") and Management Computer Services, Inc. (MCS), (hereinafter, the "Provider"). WITNESSETH: That the County and Provider, for the consideration herein named, do hereby agree as follows: 1.Services a.Scope of Work. i)This Agreement is for services to be rendered by Provider to County with respect to (insert type of project): Public Housing software suite (PHA-Web) ii)By executing this Agreement, the Provider represents and agrees that Provider is qualified to perform and fully capable of performing and providing the services required or necessary under this Agreement in a fully competent, professional and timely manner. iii)Time is of the essence with respect to this Agreement. iv)The services to be performed under this Agreement consist of Basic Services, as described and designated in Section 3 hereof. Compensation to the Provider for Basic Services under this Agreement shall be as set forth herein. 2.Responsibilities of the Provider a.Services to be provided. The Provider shall provide the County with all services required in Section 3 to satisfactorily complete the Project within the time limitations set forth herein and in accordance with the highest professional standards. b.Standard of Care. i)The Provider shall exercise reasonable care and diligence in performing services under this Agreement in accordance with the highest generally accepted standards of this type of Provider practice throughout the United States and in accordance with applicable federal, state and local laws and regulations applicable to the performance of these services. Provider is solely responsible for the professional DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Revised 06/21 2 quality, accuracy and timely completion and submission of all work related to the Basic Services. ii) Provider shall be responsible for all errors or omissions of its agents, contractors, employees, or assigns in the performance of the Agreement. Provider shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts at no additional cost to the County. iii) The Provider shall not, except as otherwise provided for in this Agreement, subcontract the performance of any work under this Agreement without prior written permission of the County. No permission for subcontracting shall create, between the County and the subcontractor, any contract or any other relationship. iv) Provider is an independent contractor of County. Any and all employees of the Provider engaged by the Provider in the performance of any work or services required of the Provider under this Agreement, shall be considered employees or agents of the Provider only and not of the County, and any and all claims that may or might arise under any workers compensation or other law or contract on behalf of said employees while so engaged shall be the sole obligation and responsibility of the Provider. v) If activities related to the performance of this Agreement require specific licenses, certifications, or related credentials Provider represents that it or its employees, agents and subcontractors engaged in such activities possess such licenses, certifications, or credentials and that such licenses certifications, or credentials are current, active, and not in a state of suspension or revocation. vi) In determining the Basic Services to be provided, should any documents be referenced in this Agreement, the terms of this Agreement shall have priority in any conflict between the terms of referenced documents and the terms of this Agreement. vii) Should this Agreement involve project designs, the construction or creation of which is to be bid out or fulfilled by other contractors, and bidding or negotiation with contractors produce prices which, when added to the other elements of the approved total project cost, produce a cost that is in excess of the approved total project cost, the Provider shall participate with the County in negotiation and design adjustments to the extent such are necessary to obtain prices within the approved total project cost. All activity of the Provider with respect to these matters shall constitute Basic Services and shall be performed by the Provider without additional compensation. If negotiation and design adjustments fail to bring costs within the total project cost the County may reject all bids and Provider will redesign or reduce portions of the project in an effort to reduce the bid prices to within the total project cost and rebid the project. One such redesign is included within Basic Services. If this second letting for bids does not produce bids that are within the approved total project cost initially or after negotiations with the contractor the cost is not reduced to an amount within the total project cost, the Provider is not obligated to engage in further redesign. DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Revised 06/21 3 3.Basic Services a.Basic Services. The Services to be rendered pursuant to this Agreement are as follows (fully describe services to be provided): Online database for Housing Choice Voucher Program -- See attached Scope of Work 4.Duration of Services a.Term. The term of this Agreement shall be from 3/1/23 to 12/31/23. b.Scheduling of Services. i)The Provider shall schedule and perform its activities in a timely manner. ii)Should the County determine that the Provider is behind schedule, it may require the Provider to expedite and accelerate its efforts, including providing additional resources and working overtime, as necessary, to perform its services in accordance with the approved project schedule at no additional cost to the County. iii)The Commencement Date for the Provider's Basic Services shall be 3/6/2022. 5.Compensation a.Compensation for Basic Services. Compensation for Basic Services shall include all compensation due the Provider from the County for all services satisfactorily (as determined by the County) performed pursuant to this Agreement. The maximum amount payable for Basic Services shall not exceed Twelve Thousand Dollars ($12,000.00). Payment for satisfactorily performed Basic Services shall become due and payable within thirty (30) days of Provider properly invoicing County. Payment shall be subject to provisions of Section 5(b). b.Disputes. In the event the amount stated on an invoice is disputed by the County, the County may withhold payment of all or a portion of the amount stated on an invoice until the parties resolve the dispute. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. 6.Additional Services. County shall not be responsible for costs related to any services in addition to the Basic Services performed by Provider unless County requests such additional services in writing and such additional services are evidenced by a written amendment to this Agreement. 7.Responsibilities of the County a.Cooperation and Coordination. The County has designated (Blake Rosser) to act as the County's representative with respect to the Project who shall have the authority to render decisions within guidelines established by the County Manager or the County Board of Commissioners and who shall be available during working hours as often as may be reasonably required to render decisions and to furnish information. DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Revised 06/21 4 7.Insurance a.General Requirements. Provider shall obtain, at its sole expense, Commercial General Liability Insurance, Automobile Insurance, Workers’ Compensation Insurance, and any additional insurance as may be required by County’s Risk Manager as such insurance requirements are described in the Orange County Risk Transfer Policy and Orange County Minimum Insurance Coverage Requirements (each document is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php). If County’s Risk Manager determines additional insurance coverage is required such additional insurance shall consist of cyber liability (if no additional insurance required mark N/A as being not applicable). Provider shall not commence work until such insurance is in effect and certification thereof has been received by the County's Risk Manager. 8.Indemnity a.Indemnity. To the extent authorized by North Carolina law the Provider agrees, without limitation, to defend, indemnify and hold harmless the County from all loss, liability, claims or expense, including attorney's fees, arising out of or related to the Project and arising from property damage or bodily injury including death to any person or persons caused in whole or in part by the negligence or misconduct of the Provider except to the extent same are caused by the negligence or willful misconduct of the County. It is the intent of this provision to require the Provider to indemnify the County to the fullest extent permitted under North Carolina law. 9.Amendments to the Agreement a.Changes in Basic Services. Changes in the Basic Services and entitlement to additional compensation or a change in duration of this Agreement shall be made by a written Amendment to this Agreement executed by the County and the Provider. The Provider shall proceed to perform the Services required by the Amendment only after receiving a fully executed Amendment from the County. 10.Termination a.Termination for Convenience of the County. This Agreement may be terminated without cause by the County and for its convenience upon seven (7) days’ prior written notice to the Provider. b.Other Termination. The Provider may terminate this Agreement based upon the County's material breach of this Agreement; provided, the County has not taken all reasonable actions to remedy the breach. The Provider shall give the County seven (7) days' prior written notice of its intent to terminate this Agreement for cause. Either party may terminate this Agreement upon notice to the other party that obligations pursuant to this Agreement are made impractical due to declarations of emergency by Orange County or by North Carolina due to events directly impacting Orange County. Both parties shall remain responsible for all payment and performance due up to the receipt of such notice, DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Revised 06/21 5 but shall have no further obligation or responsibility beyond that date provided the terminating party has taken all reasonable steps to complete the performance of its obligations. c. Compensation After Termination. i) In the event of termination, the Provider shall be paid that portion of the fees and expenses that it has earned to the date of termination, less any costs or expenses incurred or anticipated to be incurred by the County due to errors or omissions of the Provider. Upon request of the County, the Provider shall submit to County all relevant documentation, including but not limited to, job cost records, to support its claims for final compensation. ii) Should this Agreement be terminated, the Provider shall deliver to the County within seven (7) days, at no additional cost, all deliverables including any electronic data or files relating to the Project. d. Waiver. The payment of any sums by the County under this Agreement or the failure of the County to require compliance by the Provider with any provisions of this Agreement or the waiver by the County of any breach of this Agreement shall not constitute a waiver of any claim for damages by the County for any breach of this Agreement or a waiver of any other required compliance with this Agreement. e. Suspension. County may suspend the Basic Services and this Agreement at any time for County’s convenience and without penalty to County upon three (3) days’ notice to Provider. Upon any suspension by County, Provider shall discontinue work on the Basic Services and shall not resume the Basic Services until notified to proceed by County. 11. Additional Provisions a. Limitation and Assignment. The County and the Provider each bind themselves, their successors, assigns and legal representatives to the terms of this Agreement. Neither the County nor the Provider shall assign or transfer its interest in this Agreement without the written consent of the other. b. Governing Law. This Agreement and the duties, responsibilities, obligations and rights of respective parties hereunder shall be governed by the laws of the State of North Carolina. By executing this Agreement Provider affirms that Provider and any subcontractors of Provider are and shall remain in compliance with Article 2 of Chapter 64 of the North Carolina General Statutes. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.58. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.81. c. Non-Discrimination. Provider shall at all times remain in compliance with all applicable local, state, and federal laws, rules, and regulations including but not limited to all state and federal non-discrimination laws, policies, rules, and regulations and the Orange DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Revised 06/21 6 County Non-Discrimination Policy and Orange County Living Wage Policy (each policy is incorporated herein by reference and may be viewed at http://www.orangecountync.gov/departments/purchasing_division/contracts.php.) Any violation of the Orange County Non-Discrimination Policy is a breach of this Agreement and County may immediately terminate this Agreement without further obligation on the part of the County. This paragraph is not intended to limit and does not limit the definition of breach to discrimination. d. Dispute Resolution. Any and all suits or actions to enforce, interpret or seek damages with respect to any provision of, or the performance or non-performance of, this Agreement shall be brought in the General Court of Justice of North Carolina sitting in Orange County, North Carolina. It is agreed by the parties that no other court shall have jurisdiction or venue with respect to such suits or actions. Binding arbitration may not be initiated by either Party, however, the Parties may agree to nonbinding mediation of any dispute prior to the bringing of such suit or action. e. Entire Agreement. This Agreement represents the entire and integrated agreement between the County and the Provider and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be amended only by written instrument signed by both parties. Modifications may be evidenced by facsimile signatures. f. Severability. If any provision of this Agreement is held as a matter of law to be unenforceable, the remainder of this Agreement shall be valid and binding upon the Parties. g. Ownership of Work Product. Should Provider’s performance of this Agreement generate documents, items or things that are specific to this Project such documents, items or things shall become the property of the County and may be used on any other project without additional compensation to the Provider. The use of the documents, items or things by the County or by any person or entity for any purpose other than the Project as set forth in this Agreement shall be at the full risk of the County. h. Non-Appropriation. Provider acknowledges that County is a governmental entity, and the validity of this Agreement is based upon the availability of public funding under the authority of its statutory mandate. In the event that public funds are unavailable or not appropriated for the performance of County’s obligations under this Agreement, then this Agreement shall automatically expire without penalty to County immediately upon written notice to Provider of the unavailability or non-appropriation of public funds. It is expressly agreed that County shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement. In the event of a change in the County’s statutory authority, mandate or mandated functions, by state or federal legislative or regulatory action, which adversely affects County’s authority to continue its obligations under this Agreement, then this Agreement shall automatically terminate without penalty to County upon written notice to Provider of such limitation or change in County’s legal authority. DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Revised 06/21 7 i.Signatures. This Agreement together with any amendments or modifications may b e executed electronically. All electronic signatures affixed hereto evidence the consent of the Parties to utilize electronic signatures and the intent of the Parties to comply with Article 11A and Article 40 of North Carolina General Statute Chapter 66. j.Notices. Any notice required by this Agreement shall be in writing and delivered by certified or registered mail, return receipt requested to the following: Orange County Provider’s Name Attention:Blake Rosser, HCV Manager MCS P.O. Box 8181 P.O. Box 523 Hillsborough, NC 27278 Sparta, WI 54656 [SIGNATURE PAGE TO FOLLOW] DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Revised 06/21 8 IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have hereunder set their hands and seal, all as of the day and year first above written. ORANGE COUNTY: PROVIDER: By: _________________________________ Bonnie Hammersley, County Manager By: __________________________________ Scott Gleason, IT Manager Printed Name and Title DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 1/17/20231/20/2023 Revised 06/21 9 ORANGE COUNTY—DEPARTMENT USE ONLY ______________________________________________________________________________ Party/Vendor Name: Management Computer Services Party/Vendor Contact Person: Scott Gleason Contact Phone: 608-784-0354 Party/Vendor Address: 810 Monitor St City La Crosse State: WI Zip: 54603 Department: Housing Amount: $12,000 Purpose: Housing Authority Software Budget Code(s): 10-480020-630000 Vendor # Contract Type: (Check one) New No Agenda Date: --- N/A (N/A if new vendor) Vendor is a BOCC consultant? Yes No Renewal Amendment Effective Date 3/1/23 Approved by Board Yes For Section XIV. c. contracts only, Approved by Board in Current FY Budget Yes No This agreement is approved as to technical form and content and I as Department Director affirmatively state work on this project has not been initiated prior to execution of the agreement: Department Director’s Signature ________________________________________ Date: ________ Agreements for emergency services or repair are not subject to the above affirmation. If services related to this agreement have already begun or been completed please briefly describe the nature of the emergency condition that was addressed: Information Technologies (Applicable only to hardware/software purchases or related services) This agreement has been reviewed and is approved as to information technology content and specifications: Office of the Chief Information Officer___________________________________ Date: ________ Risk Management This agreement is approved for sufficiency of insurance standards, specifications, and requirements: Office of the Risk Management Officer___________________________________ Date: _________ Financial Services This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control Act: Office of the Chief Financial Officer ____________________________________ Date: _________ Legal Services This agreement is approved as to legal form and sufficiency: Office of the County Attorney __________________________________________Date: ________ Clerk to the Board Received for record retention: All Docusign contracts must be copied to the Clerk upon completion: occlerkdocs@orangecountync.gov The following signature block is for hard copies only and is not required for Docusign contracts: Office of the Clerk to the Board __________________________________________Date:_________ DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 1/18/2023 1/18/2023 1/19/2023 1/19/2023 Orange County Housing Department software conversion to PHA-Web Scope of Work November 15, 2022 Management Computer Services, Inc. (MCS) responsibilities MCS will provide a conversion schedule and training agenda to Orange County Housing Department (OCHD). The conversion will be conducted on a mutually agreeable schedule. PHA-Web training is conducted in two weekly phases, early in the month and at the end of the month. The first date to be determined will be the when the first week of conducted. Once the first week of training is scheduled the conversion process start two weeks prior. Preparation Week (two weeks before first week of training) -MCS will create an account in the PHA-Web software for OCHD. -MCS will work with OCHD staff to create user accounts for OCHD staff in PHA-Web -MCS will work with OCHD staff to get remote access to Emphasys Elite software -MCS will work with OCHD staff to obtain a copy of the SQL database backup of the Emphasys Elite software (if necessary) -MCS will work with OCHD staff to gain access to PIC -MCS will create the required payment file based upon the specifications provided so payment information can be imported into Munis software Conversion Week (one week before first week of training) -MCS will convert data from Emphasys Elite / SQL backup into PHA-Web -MCS will convert data from PIC into PHA-Web -MCS will convert the three years of tenant data into PHA-Web -MCS will convert year to date payment totals into PHA-Web First Week of Training -MCS will training OCHD staff online in the use of PHA-Web software in the following areas o Waiting List o 50058 Certification o Family Manager o Vacated Tenant Manager o Rent Reasonableness o Document Imaging o Portals (if applicable) o Inspections o Letter Writer o Landlords -A detailed training plan will be provided to OCHD at the start of the conversion process DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Second Week of Training -MCS will training OCHD staff online in the use of PHA-Web software in the following areas o HAP payment processing o Portability payment processing o Producing the Munis payment file Orange County Housing Department (OCHD) responsibilities -Assist MCS staff in setting up user accounts in PHA-Web -Provide MCS staff with remote access to Emphasys Elite software for the purpose of converting data to PHA-Web -Provide MCS staff a current SQL backup of the Emphasys Elite data for the purpose of converting data to PHA-Web. The SQL backup provides MCS the ability to convert the most data to PHA- Web. If a backup cannot be provided MCS may be limited to the amount of data that can be converted to PHA-Web. -Assist MCS in gaining access to PIC for the purpose of converting the last three years of tenant data to PHA-Web. Timeline OCHD’s conversion to PHA-Web could start as soon as the March 2023. If a conversion was to be performed in March 2023 the first week of training would most likely be the week of March 6th o or 16th and the second week of training would be the week of March 20th. HAP payments for the month of April 2023 would be made from the PHA-Web software. Cost A current cost proposal is attached to this email. The amounts are the same as previously provided, only the date has been updated. DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Cost Summary Orange County Housing Department November 15, 2022 ON-GOING YEARLY FEES PHA-Web Software License Included This license provides eight (8) THA user with concurrent access to all core PHA-Web components. Licensing fees are included in the annual subscription fee. PHA-Web Annual Licensing and Software Support Subscription Fee $ 3,900.00 This is the total PHA-Web Software Maintenance and Support Service fee for a one-year subscription. Document Imaging Annual Fee 390.00 Document Imaging provides the ability to go paperless by storing scanned documents on PHA-Web servers. Images of scanned documents, PDF and other types of file formats are attached to landlords, tenants, vendors, applicants and the housing authority within PHA-Web software. Total On-Going Expense $ 4,290.00 ONE-TIME FEES Database Setup $ 500.00 This is a onetime fee for creating a customized database. Document Imaging Setup 250.00 This is a onetime fee for setup. Data Conversion 1,000.00 This price includes converting waiting lists, certification files and tenant, vendor and general ledger balances. Training and Implementation 3,000.00 This online training and implementation price covers all initial training required to learn PHA- Web software. Total Setup Expense (one-time fees) $ 4,750.00 DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Prices are valid for 90 days. All prices are subject to an annual increase at the end of the calendar year. PHA-Web Optional Features Web Site Design and Hosting - Basic Website • Website Design Fee (onetime fee for up to a 10 page website) $ 3,000.00 A basic website package may contain up to ten pages and is hosted on MCS servers. MCS consults with housing authorities on page design and layout, color combinations, logos and page content. Page content is provided by the housing authority and inserted into the site by MCS. Examples of websites created by PHA-Web can be found at http://pha- websites.com/examples.aspx. • Additional Pages - Optional (per page) $ 50.00 Additional pages are available if a larger web page is required; in most cases, ten pages are sufficient. • Website Hosting (recurring fee, per quarter) $ 180.00 The hosting fee includes hosting the website on MCS servers as well as minor website maintenance such as changing names, addresses or content from a word document. More extensive changes are evaluated on a case by case basis. Domain Name Registration MCS can register new domain names for the time periods listed below as well as renew or transfer existing names. Domain names may incorporate a housing authority name. Example: lastname@housingauthority.org. Domain names prices are listed below are an estimate and can change at any time. • One Year $ 34.00 • Two Years $ 68.00 • Three Years $ 81.00 • Five Years $ 135.00 • Ten Years $ 270.00 DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Prices are valid for 90 days. All prices are subject to an annual increase at the end of the calendar year. PHA-Web Website Portals Tenant Portal Tenant Portal Annual Fee: $ 390.00 Tenant Portal Setup Fee: $ 500.00 • Allows Tenants to Add Work Orders • Ability to View Current Balance • Ability to Update Contact and Bank Account Information • Allows for Tenant Online Payments using Debit Cards, Credit Cards and E-Checks • Secure Document Exchange • Online Recertifications Landlord Portal Landlord Portal Annual Fee: $ 195.00 Landlord Portal Setup Fee: $ 500.00 • Ability to View Payment History • Allows Landlords to View Inspection Information • Allows Landlords to Reprint 1099 forms • Secure Document Exchange • Ability to Update Contact and Bank Account Information Applicant Portal Applicant Portal Annual Fee: $ 390.00 Applicant Portal Setup Fee: $ 500.00 • Ability to apply online • Ability to update contact information • Secure Document Exchange • View current application and status • View current waiting position *Discounts are available when purchasing multiple portals. DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 Prices are valid for 90 days. All prices are subject to an annual increase at the end of the calendar year. PHA-Web PIC Submissions MCS PIC Submission Services  Monthly PIC Submission MCS will create and send a monthly PIC submission on behalf of your agency.  PIC Submission Results Once the PIC file has been sent and accepted by HUD, MCS will email you a copy of the submission results.  Corrections MCS will provide assistance on all corrections, if assistance is requested.  Corrections Submission Once all the corrections have been made, MCS will submit a new PIC submission to submit the corrected forms. MCS PIC Submission Pricing • Less than 250 units $ 75.00/mo. • 251 - 500 units $ 150.00/mo. • 501 - 750 units $ 225.00/mo. • 751 – 1,000 units $ 300.00/mo. • Over 1,001 units Contact for Price DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448 CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) 01/04/2023 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT:If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must be endorsed.If SUBROGATIONIS WAIVED, subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER FLEIS INSURANCE AGENCY INC/PHS 83412157 The Hartford Business Service Center 3600 Wiseman Blvd San Antonio, TX 78251 CONTACT NAME: PHONE (A/C, No, Ext): (866) 467-8730 FAX (A/C, No): E-MAIL ADDRESS: INSURER(S) AFFORDING COVERAGE NAIC# INSURED MANAGEMENT COMPUTER SUPPORT INC PO Box 523 SPARTA WI 54656 INSURER A : Sentinel Insurance Company Ltd.11000 INSURER B : Hartford Fire and Its P&C Affiliates 00914 INSURER C : INSURER D : INSURER E : INSURER F : COVERAGES CERTIFICATE NUMBER:REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADDL INSR SUBR WVD POLICY NUMBER POLICY EFF (MM/DD/YYYY) POLICY EXP (MM/DD/Y YYY)LIMITS A COMMERCIAL GENERAL LIABILITY X 83 SBA NW9764 12/31/2022 12/31/2023 EACH OCCURRENCE $1,000,000 CLAIMS-MADE X OCCUR DAMAGE TO RENTED PREMISES (Ea occurrence)$1,000,000 X General Liability MED EXP (Any one person)$10,000 PERSONAL & ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER:GENERAL AGGREGATE $2,000,000 POLICY PRO- JECT X LOC PRODUCTS - COMP/OP AGG $2,000,000 OTHER: A AUTOMOBILE LIABILITY 83 SBA NW9764 12/31/2022 12/31/2023 COMBINED SINGLE LIMIT (Ea accident)$1,000,000 ANY AUTO BODILY INJURY (Per person) ALL OWNED AUTOS SCHEDULED AUTOS BODILY INJURY (Per accident) X HIRED AUTOS X NON-OWNED AUTOS PROPERTY DAMAGE (Per accident) UMBRELLA LIAB EXCESS LIAB OCCUR CLAIMS- MADE EACH OCCURRENCE AGGREGATE DED RETENTION $ B WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? (Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below N/ A 83 WEC CC5335 12/27/2022 12/27/2023 X PER STATUTE OTH- ER Y/N E.L. EACH ACCIDENT $100,000 E.L. DISEASE -EA EMPLOYEE $100,000 E.L. DISEASE - POLICY LIMIT $500,000 A DATA BREACH - DEFENSE & LIAB COVG 83 SBA NW9764 12/31/2022 12/31/2023 Limit $100,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) Those usual to the Insured's Operations. Certificate holder is an additional insured per the Business Liability Coverage Form SS0008 attached to this policy. CERTIFICATE HOLDER CANCELLATION Orange County Housing Department 300 W TRYON ST HILLSBOROUGH NC 27278 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF,NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE © 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03)The ACORD name and logo are registered marks of ACORD DocuSign Envelope ID: 2E8E0CE1-35CF-46D5-81A0-FBDD6A9E5448