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HomeMy WebLinkAboutSignature 2022-10-17 Community Advisory Committee Quarterly/Annual Visitation Report County: ORANGE Facility Type: Facility Name/Address: Signature HealthCARE Family Care Home X Nursing Home 1602 E Franklin St, Adult Care Home Combination Home Chapel Hill, NC 27514 Visit Date: 10/1712022 Time spent in facility: 1 hr 30 min Arrival time: 11:00AM Name of person exit interview was held with: Interview was held: Moses Muhairwe Committee Members Present: Jackie Podger,Vibeke Talley Report Completed by: Jackie Podger Number of Residents who received personal visits from committee members: 7 residents and 1 family member Resident Rights Information is clearly visible:YES Ombudsman Contact Info is correct and clearly posted: YES The most recent survey was readily accessible: YES Staffing information clearly posted: YES (Required for Nursing Homes Only) Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting Yes dentures or cleaning their eyeglasses? 3. Did you see or hear residents being encouraged to participate in Yes their care by staff members? r � 4. Were residents interacting with staff, other residents &visitors? Yes r � 5. Did staff respond to or interact with residents who had difficulty Yes communicating or making their needs known verbally? 6. Did you observe restraints in use? N/A 7. If so, did you ask staff about the facility's restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes A family member expressed that the facility decor left something to be desired. It was noted that there are some areas that require some paint. The Administrator indicated that the interior painting had just begun. 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No 12. Does the facility accommodate smokers?YES Yes If the resident is mobile, the resident can use the Where?Outside in designated area. designated area without assistance. If the resident requires assistance, a staff member must accompany the resident. 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely&courteous manner? No One resident reported sometimes a staff member If no,did you share this with the administrative staff? will respond to the call button, but tell the resident they would return or someone would return to address needs. Another resident reported the wait time could be as lengthy as one and a half hours.This was shared with the administrator who indicated the call light should remain on until the resident issue was resolved. Administrator indicated that staff might be turning off the light prematurely thinking that answering the call button was the appropriate conclusion instead of waiting until the issue was resolved. He will address. Resident Services Yes/No/NA 15. Were residents asked their preferences or opinions about the Yes It was mentioned to the administrator that there activities planned for them at the facility? seemed to be an absence of weekend activities as noted by a resident.Administrator indicated that a member of the activity staff is scheduled on the weekends, and during covid the community response had diminished some. Things are getting back to normal. 16. Do residents have the opportunity to purchase personal items of Yes their choice using their monthly needs funds? Yes Can residents access their monthly needs funds at their convenience? 17. Are residents asked their preferences about meal/snack choices? Yes One resident complained about the food,while Are they given a choice about where they prefer to dine? Yes another indicated he enjoyed the food very much. One complaint revolved around the temperature. Administrator indicated the number of methods the kitchen employed to keep the food warm are many. He will look into the matter.Another complaint indicated the resident was served spoiled milk. Facility is trying to encourage residents to come to the dining room for meals. Many prefer to stay in their rooms for meals. 18. Do residents have privacy in making and receiving phone calls? Yes A resident was observed using the phone available for residents for private phone calls. 19. Is there evidence of community involvement from other civic, Yes volunteer or religious groups? 20. Does the facility have a Resident's Council? Yes Administrator attended Resident Council Meeting Family Council? No several weeks ago. It was a positive experience. Are there resident issues or topics that need follow-up or review at a later Yes At the last visit lack of signage for entering the time or during the next visit? facility was noted. Signage has improved clearly directing visitors into the facility safely. Answering call bells timely. One resident indicated he was unsure as to the Food service. condition of his wife at the assisted living facility Activities on weekends. where they resided. He has been at Signature for rehab and had a hospitalization before that. He has not been in touch with her recently. The administrator indicated he will speak to the resident and reassure him of his wife's stable condition as he had spoken with that facility's director in the early AM. This Document is PUBLIC RECORD.Do not identify any Resident(s)by name or inference on this form. Top Copy is for the Regional Ombudsman's Record.Bottom Copy is for the CAC's Records.