HomeMy WebLinkAbout8.17.22 OUTBoard PacketAGENDA
ORANGE UNIFIED TRANSPORTATION BOARD
Wednesday, August 17, 2022
OUTBoard Meeting – 6:30 pm
WEST CAMPUS OFFICE BUILDING • LOWER LEVEL CONFERENCE ROOM 004
131 W. MARGARET LANE • HILLSBOROUGH, NORTH CAROLINA
No. Page(s) Agenda Item
1. Call to Order
2. 3 – 4 Approval of Minutes
July 20, 2022 OUTBoard Meeting
3. Consideration of Additions or Changes to Agenda
4. Regular OUTBoard Agenda
4.a Transit Advisory Services(TAS)/Orange County Public Transportation
(OCTS Staff)
This section of the agenda is addressed jointly by the OUTBoard and
supplemental staff from other County departments (Aging; DSS; Housing,
Human Rights and Community Development; Health; and Child Support
Enforcement) to address OCPT transit services.
4.b.OCTS Administrative Updates (OCTS Staff) – Materials provided at
meeting
OUTBoard/TAS Action: Receive and review information, provide comments
4.c.5 – 54 Orange County Transportation Services (OCTS) – Americans With
Disabilities Act (ADA) Paratransit Plan (Nish Trivedi)
Action: Recommend BOCC approve OCTS ADA Paratransit Plan
4.d.55 – 84 OCTS – Agency Safety Plan Update (Nish Trivedi)
Action: Recommend BOCC approve OCTS ASP
5. Staff Report/Updates
5.a.85 – 93 Metropolitan Planning Organization/Rural Planning Organization
(MPO/RPO) and NCDOT (Nish Trivedi)
Action: Receive the Update.
6. Information Items
7. Adjournment
The next potential OUTBoard meeting date is September 21, 2022
Charge of the OUTBoard (Excerpt from Section I, Part C of the adopted Rules and Procedures)
1.The OUT Board is charged with advising the Board of County Commissioners on the planning and
programming of transportation infrastructure improvements and other County transportation planning
initiatives, as directed by the Board.
2.From time to time the OUT Board may be directed to provide input on regulations on which the
Planning Board has primary statutory and local ordinance advisory duties. In such instances, the
OUT Board shall serve in an advisory capacity to the Planning Board.
Meetings (Excerpt from Section IV, Part C of the adopted Rules and Procedures)
C.Date, Time, and Location of Regular Meetings
3.Regular meetings of the OUT Board shall be held as needed to address items that require Board
action consistent with its Charge and Duties identified herein.
Written Public Comments
Interested persons who cannot attend the meeting in-person* are invited to provide written public comments by
emailing comments to outboardstaff@orangecountync.gov no later than 3:00 p.m. on the afternoon of the
meeting. Please include in the Subject line of the email the title of the agenda item applicable to your
comment.
Written comments can also be dropped off at the Planning Department’s offices at 131 W. Margaret Lane, 2nd
floor, Hillsborough, NC during normal business hours (8:00 a.m. to 5:00 p.m. Monday through Friday). Please
leave your comments in the drop-off box near the front counter and call (919) 245-2575 to notify staff that there
has been a drop-off. Written comments will be scanned and emailed to the OUTBoard members and staff.
*On occasion, some meetings may be made available for virtual viewing and/or comments, however, the public
must contact staff regarding availability.
D R A F T
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MINUTES 1 ORANGE COUNTY OUTBOARD 2 JULY 20, 2022 3
REGULAR MEETING 4 5 MEMBERS PRESENT: Michael Hughes (Vice-Chair), At-Large Representative; Amy Cole, At-Large Representative; 6
Randy Marshall, Bingham Township Representative; Roy Schonberg, Chapel Hill Township Representative; Jamie 7
Crandell, Eno Township Representative; David Laudicina, Cheeks Township Representative; 8 9 MEMBERS ABSENT: Joshua Mayo, At-Large Representative; Todd Jones, At-Large Representative; Tom Gray, 10
Hillsborough Township Representative; Tony Blake, At-Large Representative; 11 12 STAFF PRESENT: Nish Trivedi, Interim OCPT Director; Tom Altieri, Comprehensive Planning Supervisor; Tom Ten Eyck, 13
Land Use Planner; Tina Love, Administrative Support 14 15 16 AGENDA ITEM 1: CALL TO ORDER 17
Michael Hughes called the meeting to order and quorum was established 18 19 20 AGENDA ITEM 2: APPROVAL OF MINUTES 21 MOTION by Roy Schonberg to approve the May 18, 2022, OUTBoard Minutes. Seconded by Amy Cole. 22 VOTE: UNANIMOUS 23 24
AGENDA ITEM 3: CONSIDERATION OF ADDITIONS TO AGENDA 25 26 Amy Cole asked to add a discussion and update about the MSTA for the Orange Grove Road area. 27 28
Michael Hughes asked to add a discussion about the 10 state consortium looking at the use of mileage fees and 29
gasoline tax. 30 31 32 AGENDA ITEM 4: REGULAR OUTBOARD AGENDA 33 34 AGENDA ITEM 4.A: ORANGE COUNTY TRANSPORTATION SERVICES (OCTS) – AMERICANS WITH DISABILITIES ACT 35 (ADA) PARATRANSIT PLAN - PRESENTER: NISH TRIVEDI 36 37
Nish Trivedi updated the members on the plan and let them know that the plan would be part of their August meeting 38
when they will be asked to provide final comments and to make a recommendation to the BOCC. 39 40 41 AGENDA ITEM 4.B: (OCTS) – AGENCY SAFETY PLAN UPDATE - PRESENTER: NISH TRIVEDI 42 43
Nish Trivedi updated the members on the plan and let them know that the plan would be part of their August meeting 44
when they will be asked to provide final comments and to make a recommendation to the BOCC. 45 46 AGENDA ITEM 4.C: SMALL NON-STATE TRANSPORTATION IMPROVEMENT PROGRAM (STIP) TRANSPORTATION 47 PROJECTS- PRESENTER: NISH TRIVEDI 48 49
Nish Trivedi reviewed the item and let them know that there were 3 updates to the recent iteration of the MSTA, 50
Carrboro has updated the bike/ped plan and continues to coordinate with NCDOT to improve non-highway 51
improvements along that corridor and Jones Ferry Rd. resurfacing and other roads. 52 53 AGENDA ITEM 5: STAFF REPORTS/UPDATES 54 55 AGENDA ITEM 5A: MPO/RPO AND NCDOT UPDATES (NISH TRIVEDI) – 56
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D R A F T
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57
Nish Trivedi shared that the MPO had not met and there was no new information – will send the NCDOT updates to 58
the members by email. 59
60 AGENDA ITEM 6: INFORMATION ITEMS 61
62 AGENDA ITEM 6A: NC METROPOLITAN MAYORS COALITION (MMC) LETTER TO THE GENERAL ASSEMBLY 63
64
Tom Altieri referred the OUTBoard to the information enclosed in the meeting materials 65
66 67
Tom Altieri reminded the Board that the MSTA study was completed at the school sites, Grady Brown and Cedar Ridge. 68
The study was commissioned by NCDOT and the primary client is Orange County Schools and the study has been 69
delivered to the school system. He noted that part of it had to do with classroom expansion at Cedar Ridge High 70
School and growing traffic queuing that is spilling off the campuses and onto New Grady Brown School Road as well 71
as parents that are pulling over along the side of the road. He mentioned that for many years it has been a struggle 72
with pedestrian access to the schools. Tom let the Board know that the on-site school improvements DOT recommends 73
are unfunded recommendations. He advised that he can provide these to the OUTBoard along with the pedestrian 74
counts. There were also some recommendations for short-term items that might improve safety around the schools in 75
terms of signage, pavement markings as well as a look the speed limit on New Grady Brown School Road. He also 76
advised that since Orange Grove Road is scheduled for resurfacing in 2023 that it was suggested that it would be good 77
to include getting the pavement marked and some additional signage. 78
79
Nish Trivedi informed the Board that the Town of Hillsborough is planning a study for Churton Street. 80
81
Tom Altieri noted that both the transit plan and a governance study will come forward in the fall for BOCC consideration 82
and approval. 83
84
Nish Trivedi referred to the 10 State Consortium and discussion of technology where you would pay to drive your car. 85
86
Amy Cole would like to invite BOCC Chair Renee Price to come to a future OUTBoard meeting along with Chuck 87
Edwards. 88
89
Randy Marshall noted that he is in support of adding reflectors to the center lines whenever possible when small project 90
suggestions are requested. 91 92 AGENDA ITEM 7: ADJOURNMENT 93
OUTBoard meeting was adjourned by consensus 94
95
96
97
4
ORANGE COUNTY
ORANGE UNIFIED TRANSPORTATION BOARD
ACTION AGENDA ITEM ABSTRACT
Meeting Date: August 17, 2022
Action Agenda
Item No. 4.c.
SUBJECT: OCTS – ADA Paratransit Plan
DEPARTMENT: Orange County Transportation Services
ATTACHMENT(S):
1. 2022 Revised ADA Plan
INFORMATION CONTACT:
Nishith Trivedi, Interim Orange County
Transportation Services Director and
Transportation Planner,
919-245-2582
PURPOSE: Recommend Board of County Commissioners (BOCC) approve the Orange
County Transportation Services (OCTS) American Disabilities Act (ADA) Paratransit Plan
update.
BACKGROUND:
Recent changes to the ADA Title II requires public transit agencies to extend complementary
ADA-accessible transit service to eligible persons within ¾-mile of any fixed route service. In
order to show compliance with this requirement, each system providing fixed-route service is
required to adopt an ADA Paratransit Plan detailing all transit services as well as the eligibility
certification process.
With recent improvements to Orange County public transit services, OCTS staff implemented
the following public process for the County’s ADA Paratransit Plan update.
• May 18, 2022 - OUTBoard receives initial item and comments on its public process
• July 20, 2022 – OUTBoard received revised plan and provides comments
• July 21, 2022 - Friday, August 19, 2022: 30-day public comment period
• August 17, 2022: OUTBoard makes recommendation on Updated 2022 ADA Paratransit
Plan
• September 6, 2022: BOCC conducts public hearing on Updated 2022 ADA Paratransit Plan
• September or October 2022: BOCC action
All public comments have been incorporated into the plan, see Appendix E, public comments
received.
RECOMMENDATIONS: The Staff requests the OUTBoard recommend BOCC approve the
OCTS ADA Paratransit Plan.
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2022
Orange County Transportation Services
Orange County, NC
8/2/2022
Orange County Transportation Services
ADA Paratransit Plan
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Orange County Transportation Services ADA Paratransit Plan
Orange County Planning Department
I. Introduction ............................................................................................................................... 1
A. Orange County Transportation Services Background: .......................................................... 1
B. Legal authority and requirements ................................................................................................ 1
1. Transit Requirements of ADA ....................................................................................................... 1
C. Meeting the Requirements of the ADA Regulations ............................................................... 3
1. Reservations: ................................................................................................................................ 3
2. Fares: ............................................................................................................................................ 4
3. Service Days and Hours: ............................................................................................................... 4
4. Trip Purpose: ................................................................................................................................ 4
5. Capacity Constraints: .................................................................................................................... 4
D. OCTS Services and Population Served ......................................................................................... 5
1. General Service Details: ............................................................................................................... 5
2. Paratransit Services Currently Provided in the Area .................................................................... 6
3. Population Served ........................................................................................................................ 6
4. Rules of riding ............................................................................................................................... 7
E. Description of Current Fixed-Route System: ............................................................................ 7
II. Public Process ............................................................................................................................ 8
III. Complimentary Paratransit Service............................................................................................. 8
A. Description of Current and Complementary Paratransit Services: .................................. 8
1. Elderly and Disabled Transportation Assistance: ......................................................................... 9
2. Medicaid Transportation: ............................................................................................................. 9
3. Senior Center Transportation: ..................................................................................................... 9
4. General Public Demand-Response Transportation: ................................................................... 10
5. Fixed-Route Transportation: ...................................................................................................... 10
6. Operating and Capital Budget for Proposed ADA Paratransit Service: ...................................... 11
B. Eligibility and Appeal ..................................................................................................................... 11
1. Requirements of Transit System: ............................................................................................... 12
2. Determination of Eligibility: ....................................................................................................... 12
3. Determination of Ineligibility and Appeals: ............................................................................... 13
4. Appeal Process ........................................................................................................................... 13
C. Policies ................................................................................................................................................ 14
1. Rules of Conduct Policy .............................................................................................................. 14
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2. Visitors to the Transit System: ................................................................................................... 18
3. Personal Care Attendant/Caregiver/Companion Policy ............................................................ 18
4. Door to Door Assistance Policy .................................................................................................. 18
5. Shopping Trips ............................................................................................................................ 19
6. Trip Cancellation Policy for a Scheduled Trip ............................................................................. 19
7. No Show Policy/Procedure......................................................................................................... 19
8. Missing Trip Pattern Policy ......................................................................................................... 20
9. Pick Up and Return ..................................................................................................................... 21
10. Lift and Securement Use Policy .................................................................................................. 21
11. Visitor Policy ............................................................................................................................... 21
12. Other Assistance ........................................................................................................................ 21
13. Subscription Service Policy ......................................................................................................... 22
14. Cancellations .............................................................................................................................. 23
15. Rider suspension ........................................................................................................................ 23
IV. Appendix ................................................................................................................................. 24
A. OCTS Staff............................................................................................................................................ 24
B. Service Routes ................................................................................................................................... 25
C. Application & Verification ............................................................................................................ 27
D. Public Notice ...................................................................................................................................... 37
E. Public Comments Received .......................................................................................................... 39
F. Commissioner Resolution ............................................................................................................. 43
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I. Introduction
A. Orange County Transportation Services Background:
Orange County Transportation Services (OCTS) is a separate department of the Orange County
government that operates fixed-route, demand-response, Mobility-on-Demand, and subscription
services throughout OCTS, for both general public and human service transportation needs.
OCTS service area generally involves all areas of Orange County excluding the Chapel Hill Transit service
area located in the southeastern portion of the county. The population of this service area is roughly
148,696 persons and involves both rural outlying portions of the county and more urbanized areas
located along the I-40/I-85 and U.S. 70 corridors extending through the central part of the county. OCTS
provides specialized demand-response, Mobility-on-Demand and subscription service to persons
deemed eligible for such services within this area. OCTS fixed routes connects the service area to the
other regional transit providers like Go Triangle and Piedmont Authority on Regional Transportation
(PART).
In the spring of 2015, OCTS expanded the general public fixed-route and other services by a total of
approximately 6,560 service/revenue hours per year, a 238% increase in service/revenue hours over
what is currently provided. Of these additional service hours, 5,000 service hours are purely general
public fixed-route service. When fixed-route service is provided, complementary paratransit service is
federally mandated by the ADA. This document shall serve as the plan for complying with ADA
paratransit requirements. Orange County Public Transit uses accessible small passenger cutaway buses
that are high floor with wheelchair lifts.
B. Legal authority and requirements
1. Transit Requirements of ADA
The Americans with Disabilities Act of 1990 (ADA) requires that public entities that operate non-
commuter fixed-route transportation services also provide complementary paratransit service for
individuals whose disabilities make them unable to use the fixed-route system. In addition, public
entities subject to the ADA regulations must develop and administer a process for determining if
individuals who request service meet the regulatory requirements for eligibility.
Essentially, the ADA requires that paratransit service be “comparable” to the fixed-route service in terms
of service levels and availability. There are six (6) service criteria that are used to evaluate ADA
paratransit service comparability to the fixed route. These criteria only represent the minimum service
standards and can be exceeded if the local governing body so chooses. The six (6) basic criteria for
determining ADA comparability to fixed-route service are as follows:
1) Availability in the same area served by fixed routes. Specifically, service must be made available
to all origins and destinations within a width of ¾ of a mile on each side of each fixed route. This
includes an area within ¾ of a mile radius at the end of each fixed route as well;
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2) Available to any ADA-paratransit-eligible persons at any requested time on any particular day
during which fixed-route vehicles are operating for the respective ¾-mile radius in response to a
request for service made the previous day;
3) ADA paratransit fares that are no more than twice the fare that would be charged to an individual
paying full fare for a trip of similar length, at a similar time of day on the
fixed-route system;
4) There can be no trip restrictions or priorities based on trip purpose;
5) Service must be made available to eligible persons on a next-day basis; and
6) There can be no constraints on the amount of service that is provided to any eligible person.
Specifically, there can be no operating practice that significantly limits the availability of service
to ADA-paratransit-eligible individuals.
ADA paratransit service must be provided to all individuals who are unable, because of their disability,
to use the fixed-route system, some of the time or all of the time. The criteria for determining eligibility
are also regulated by the ADA, and OCTS must have a documented process in place to determine if an
individual qualifies for ADA service.
It provides the general framework and approach for ending discrimination for persons with disabilities.
The stated national goals of the ADA are to guarantee that persons with disabilities have equality of
opportunity, a chance to fully participate in society, ability to live independently and be economically
self-sufficient.
The Americans with Disabilities Act regulations require Orange County, as a public entity that operates
a fixed route system, to provide complementary paratransit services to individuals with disabilities
(“complementary” is that service comparable to the level of service provided to individuals without
disabilities who use the fixed route system). ADA regulations require the complementary paratransit
service area to be within ¾ mile of the fixed-route system (see 49 CFR §37.131(a)). Per 49 CFR §37.131(g),
public entities may provide complementary paratransit service to ADA paratransit individuals exceeding
that required by §37.131(a).
In general, the law prohibits public transit systems from denying individuals with disabilities the
opportunity to use public transportation services, if the individuals are capable of using the system. It
also prohibits public entities from providing services that discriminate against persons with disabilities.
The ADA is an opportunity to develop programs that ensures the integration of all persons into not just
the transportation system of America, but all the opportunities transportation makes possible. The goal
is to ensure non-discriminatory, equitable, and safe public transportation and enhancing the social and
economic quality of life for people with disabilities. Specific actions must be taken by public transit
agencies to avoid discrimination. For example, the law requires that:
All newly purchased or leased vehicles used in fixed-route service must accessible to persons with
disabilities.
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Public agencies that provide fixed-route public transportation service also must offer similar
complementary paratransit services to individuals with disabilities who are unable to use the fixed-route
system.
All government owned facilities must be accessible by public transportation. This ensures people with
disabilities have equal access to government programs, services, activities and all that is possible to
engage in civic life. Alterations to facilities must include features to make them accessible.
The regulations define minimum service characteristics that must be met for this service to be
considered equivalent to the fixed route service it is intended to complement. ADA complementary
paratransit standards are provided for in 49 CFR §37.123 of the Code of Federal Regulations. The Orange
County public transportation program complies with all requirements of the Americans with Disabilities
Act.
C. Meeting the Requirements of the ADA Regulations
Under Orange County Public Transit’s Complementary Paratransit Service Plan, the level of service
provided to persons determined to be ADA eligible is similar to the Orange County Public Transit fixed-
route bus service. Six service criteria are included in the regulations. The following is a description of
how the County’s complementary paratransit service meets or exceeds the six service criteria and
eligibility standards:
1. Service Area
Orange County Public Transit service must be provided to all origins and destinations within a corridor
¾ mile on each side of the fixed route. Service beyond this area may be provided at the County’s
discretion. OCTS coordinates all service areas overlap or are contiguous.
Orange County Public Transit service exceeds this requirement. The transportation service area map is
included below (Appendix A). ADA Paratransit service is provided to origins and destinations within the
¾ mile corridor of the fixed routes. OCTS Demand Response service provides curb to curb service in a
limited scope to riders who are under served or unserved within the rural Orange County area and
connects them to the fixed route service and to major destinations for goods and services. This service
operates 5 days a week from 8:00am to 5:00pm along with service to and within Orange County limits.
Orange County Public Transit coordinates paratransit service for persons within the Chapel Hill Transit
overlap area.
2. Reservations:
Next-day service must be provided for requests made the preceding day. Requests for service must be
taken when administrative offices are open and during comparable normal business hours on days when
administrative offices are closed if service is provided on the following day. Reservations may be made
up to 30 days in advance.
Next-day service is provided on Orange County Public Transit for requests made the preceding day during
regular business hours Monday through Friday from 8am to 5pm. Reservations are taken seven days a
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week for next-day service and can be made up to one (1) month in advance. Reservations are taken by
an answering machine on days when the administrative/dispatch office is closed.
3. Fares:
Fares can be no more than twice the fixed route adult fare. The fare is between $0.00 and $2.00 on
Orange County Public Transit fixed routes depending on the route traveled. ADA paratransit eligible
riders are charged $0.00 for ADA paratransit service. A personal care attendant (PCA) is permitted to
accompany an ADA-eligible rider at no charge, and a companion may ride at the same fare charged the
ADA rider only if they have the same origin and destination as the ADA-eligible rider.
4. Service Days and Hours:
Days and hours of operation must be at least the same as the fixed route system. Paratransit service is
provided during the same time period as the Orange County Public Transit fixed route system. Monday
thru Friday service operates from 8:00 AM until 5:00 PM. Sunday service is not currently provided. Like
the fixed route, paratransit service is offered Monday through Friday 8:00 A.M. to 5:00 P.M. Service is
not provided on County observed holidays. OCTS also provides Mobility-on-Demand (MOD) services on
Friday evenings 5:00 to 9:00 pm and Saturday 9:00 am to 5:00 pm. MOD is scheduled to be 5 days a week
before end of 2022.
5. Trip Purpose:
Trips must be accepted and handled on an equal basis. There can be no restrictions on trip purposes or
prioritizing by trip type. Trips are not prioritized or restricted by trip purpose for ADA riders.
6. Capacity Constraints:
Service cannot be limited because of capacity constraints. No waiting lists can be maintained, and the
number of trips provided to an individual cannot be restricted. Service is not limited due to capacity
constraints. Orange County Public Transit does not maintain waiting lists for ADA-eligible paratransit
individuals and trips are not restricted to individuals.
It is the policy of the Orange County and Orange County Public Transit to abide by all provisions of the
Americans with Disabilities Act (ADA) of 1990, as amended, including but not limited to those stated
below, in all activities, operations and relationships with—and accommodations of—employees, client-
customers, and the public.
The ADA requires that persons with disabilities receive the same level of service for transportation as
non-disabled persons. Services that are “separate but equal” are not acceptable (i.e., all individuals using
wheelchairs on one bus and everyone else on another bus).
All recipients must keep federally funded equipment and facilities in good operating condition; have
policies and procedures to maintain vehicles; and must maintain, in operative condition, those features
of facilities, vehicles, and other capital equipment that are required to make them accessible. ADA
accessibility features must be repaired promptly if they are damaged or out of order. Recipients must
establish a system of regular and frequent maintenance checks of lifts and ramps sufficient to determine
if they are operative. Specific transportation provisions of the ADA as amended include but are not
limited to the following requirements:
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Accessible Vehicle Availability: As required by the ADA, OCTS maintains a 100 percent accessible transit
fleet to ensure that persons needing a mobility device have equivalent to our transportation services as
ambulatory persons.
Maintenance of Accessible Features on Vehicles: As required by the ADA, the accessible features on
County vehicles are maintained to a high level, so that persons needing these features receive equivalent
service to persons not needing those features.
Adequate Time for Vehicle Boarding and Disembarking: As required by the Americans with Disabilities
Act (ADA), OCTS provides adequate time for boarding and disembarking vehicles for persons with
disabilities.
Use of Portable Oxygen/Respirator Equipment: As required by the ADA, persons using the transportation
service may bring a respirator, portable oxygen, and/or other life support equipment on board vehicles,
as long as they do not violate the law or rules relating to the transportation of hazardous materials. All
equipment must be small enough to fit into vehicles safely and without obstructing the aisle and/or block
emergency exits.
Service Animals: As required by the ADA any animal individually trained to work or perform tasks for the
benefit of an individual with disabilities, including but not limited to, guiding individuals with impaired
vision or alerting individuals with impaired hearing, are accepted on County vehicles.
Training in Securement, Sensitivity to Passengers: As required by the ADA, County transit operators are
trained to proficiency in the use of mobility device equipment and in passenger sensitivity. This training
is provided by a trained trainer within three months of employment to drive for the County.
D. OCTS Services and Population Served
1. General Service Details:
For demand-responsive specialized transportation services, under normal circumstances, customers ride
no more than one hour to reach their desired destination, and customers are delivered to their
destinations on time. All specialized demand-response services are provided within a one (1)-hour
window to maximize the active fleet’s available resources. Pick-up times are up to one (1) hour before
the scheduled appointment with the actual pick-up times being anytime within that hour. Return trips
home are provided within a one (1)-hour window. Currently there are no capacity constraints placed on
ADA-eligible users of the system for either the specialized services of the fixed-route services.
For fixed-route service, reservations are taken from up to 14 days in advance of the scheduled service
date until the day preceding the day of service for any trip purpose and for service from any origin to
destination during the same days and times of operation and within the respective ¾-mile buffer of each
respective fixed-route. Reservation service is available during the normal business hours of OCTS
administrative offices, as well as during the same time as OCTS normal administrative business hours on
days when the offices are closed preceding a service day.
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Difference between ADA Paratransit and Other Types of Paratransit Services Provided by OCTS:
ADA paratransit is quite different from other types of demand-response and specialized transit services
provided by OCTS in that its service parameters are highly prescribed by federal regulation. ADA
paratransit is required only for a narrowly defined population of individuals who are unable to use fixed-
route service because of their disability, unlike OCTS Elderly and Disabled Transportation Assistance
Program (EDTAP), which serves any elderly person 60 years of age or older or any individual with a
disability. EDTAP-funded services also only provide transportation to medical appointments as opposed
to trips for other purposes, which is required of federal regulations pertaining to ADA paratransit.
ADA paratransit also requires a much higher level of service than is provided under EDTAP in terms of
response time, days and hours of service, and capacity constraints. For this reason, it is generally
recommended that locally operated transit systems treat these programs as two (2) distinct services.
While both services may be operated using the same vehicles and drivers, certification processes and
community outreach should clearly differentiate between the programs to ensure that EDTAP
registrants do not expect the same level of service as ADA paratransit registrants.
2. Paratransit Services Currently Provided in the Area
Orange County Public Transit as the public transit provider for Orange County is coordinates paratransit
service with other 5310 or 5311 programs and with regional transit agencies Chapel Hill Transit,
GoDurham, GoTriangle and Piedmont Authority for Regional Transportation (PART)
3. Population Served
According to recent data available from the U.S. Census Bureau American Community Survey (ACS),
Orange County’s 2020 population is estimated at 148,696.
Orange County, North Carolina
Ethnicity and Race Age
White 76.9% Under Age 18 19.2%
Black or African American 11.8% Age 18 - 34 23.5%
Hispanic or Latino 8.6% Age 35 - 64 38.1%
Asian 8.1% Age 65 and over 14.6%
American Indian and Alaska Native 0.6% Education
Native Hawaiian and Other Pacific
Islander 0.1% High School graduates (age 25+) 93.0%
Persons of two or more races 2.6% Bachelor's degree or higher (age 25+) 60.8%
Person's below poverty level 10.3%
Mean travel time to work (workers age
16+) 23.9 min.
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4. Rules of riding
No profanity or lewd behavior is permitted.
Eating, drinking, and smoking are not allowed in vehicles.
Firearms and hazardous and flammable materials are not allowed on the vehicles
Children under 40 pounds or 4 years of age or younger must have a certified car seat.
You may not always be picked up and dropped off immediately. The operator may have other
passengers to pick up or drop off along the route to your destination.
Passenger assistance
OCTS operators are responsible for:
Assisting you on and off the vehicle's lift or steps.
Securing your wheelchair or scooter.
Fastening seatbelts (at request only).
Contacting dispatch staff and 911 in case of emergencies.
OCTS operators are not responsible for:
Assisting passengers past the door to the building. If you need additional help, please make
sure that someone is available to assist you on your trips.
Carrying groceries or packages—you must be able to carry your own packages or have a
companion assist you (this includes child seats).
A maximum of three (3) grocery-size bags are allowed.
Booking and canceling trips—please call the office.
E. Description of Current Fixed-Route System:
OCTS operates 3 fixed routes, one circulator and two connectors in Orange County. Fixed routes operate
Monday thru Friday from 8:00 am to 5:00 pm. Fixed-route fares range from 0.00 dollars to 2.00 dollars
based on the fixed route traveled. All the fixed-route vehicles are mobility aid accessible. 100% of OCTS’s
fixed-route fleet is accessible, with at least 2 ADA- compliant wheelchair positions per bus. 100% of OCTS
routes are accessible. Not all bus stops are accessible. OCTS accommodates passengers with disabilities
by stopping at the nearest safe and accessible location.
The Hillsborough Circulator, which serves major origins and destinations in Hillsborough with hourly
headways during the hours 8:00am-5:00pm, Monday through Friday. The other fixed route, the Orange-
Chapel Hill also referred to as Hill-to-Hill or Midday, serves major origins and destinations in and between
Hillsborough and Chapel Hill Monday through Friday during the hours 10:00am-11:25am and 1:00pm-
2:25pm. The 10:00am-11:25am and 1:00pm-2:25pm time periods each involve the operation of one (1)
wheelchair accessible vehicle (equipped with an electric wheelchair lift) that is 100% accessible to and
usable by persons with disabilities traveling from Hillsborough to Chapel Hill and back. The fare for this
service is $2.00 each way for the general public. OCTS also offers the Orange-Alamance Fixed Route
service, connecting residents and businesses between Hillsborough and Mebane.
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II. Public Process
OCTS advertised a public meeting, 30-day public comment period, and public hearing to solicit input
prior to implementing the OCTS Paratransit Plan update. A copy of the public notice is included in the
appendix. The notices were be posted in all Orange County Public Transit service vehicles, at the public
library, senior centers, County Hall, and on the Orange County website and social media pages. All
comments and input received from the public are presented to the Orange County Board of County
Commissioners (BOCC) for final approval prior to full implementation.
After the development of a draft of the plan, a 30-day public comment period was opened starting
Thursday, July 21, 2022, and ending Friday, August 19, 2022 for members of the public to submit
comments in response to the draft. A public meeting for the draft plan was held OCTS staff Thursday,
June 30, 2022, from 6:00 to 8:00 pm in Orange County North Campus, Bonnie B Davis EAC Building
located at 1020 US-70 West, Hillsborough, NC 27278, at which a presentation of the draft plan was
provided and public attendees were given an opportunity to ask questions and comment. A subsequent
public hearing for the draft plan held on September 6, 2022, at 7:00pm at the Whitted Building located
at 300 W. Tryon St, Hillsborough, NC 27278, at which time a presentation of the Updated ADA Paratransit
Plan are provided and the public are given an opportunity to comment.
Notices for the 30-day public comment period, public meeting and public hearing were published in the
local paper, visibly posted on all OCTS vehicles, and posted on the OCTS website. Notices for the public
comment period, public meeting and public hearing were also distributed to the following agencies
having a potential interest in the plan and its implementation:
The Orange County Department of Social Services;
The Orange County Department on Aging;
The Orange County Department of Housing, Human Rights, and Community Development;
Alliance of Disability Advocates; and
Project Compassion.
The public participation notice published in the local paper, on the Orange County website and within
the OCTS vehicles. No public comments were received in response to the draft plan, and no significant
issues with the draft plan’s effect on ADA paratransit service in OCTS ADA paratransit service area were
raised.
III. Complimentary Paratransit Service
A. Description of Current and Complementary Paratransit Services:
OCTS currently provides the following transportation services that involve the provision of ADA-compliant
paratransit service:
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1. Elderly and Disabled Transportation Assistance:
Service is provided to persons 60 years of age or older and to persons of any age with a disability using EDTAP
funding appropriated to Orange County by the State. These funds are supplemented by a local match and
additional general County operating funds appropriated by the Orange County Board of County
Commissioners (BOCC) annually. The service is provided to medical appointments primarily located within
Orange and Durham Counties and involves a fare of $3.00 each way for all patrons. This service is provided
on a demand-responsive, point deviation basis in which advance reservations for pick-ups and drop-offs are
made at least two (2) business days in advance and routes are structured to efficiently collect clients for a
shared ride to medical-related destinations. The service currently involves the provision of door-to-door
assistance by vehicle operators for persons who lack the independent ability to access the vehicle from the
street, and the vehicles used to provide the service are 100% accessible to and usable by persons with
disabilities. The vehicles are equipped with electric wheelchair lifts.
2. Medicaid Transportation:
Through agreement with the Orange County Department of Social Services, OCTS provides door-to-door
transportation to medical appointments for persons enrolled in Medicaid. These services are funded
through a billing arrangement between OCTS and the Department of Social Services and are provided
on a demand-responsive, point deviation basis in which advance reservations for pick-ups and drop-offs
are made at least two (2) business days in advance. Pick-ups and drop-offs for Medicaid clients are
intermingled with those for EDTAP clients, and routes are structured to efficiently collect clients for a
shared ride to Medicaid-funded, medical-related destinations. The service currently involves the
provision of door-to-door assistance by vehicle operators for persons who lack the independent ability
to access the vehicle from the street, and the vehicles used to provide the service are 100% accessible
to and usable by persons with disabilities. The vehicles are equipped with electric wheelchair lifts.
3. Senior Center Transportation:
Through agreement with the Orange County Department on Aging, OCTS provides daily transportation
(Monday-Friday) to two (2) Orange County senior centers. The service is funded using Home and
Community Care Block Grant (HCCBG) funding appropriated to the Department on Aging and is provided
at no cost to seniors electing to use the service. The service is provided on a subscription, point deviation
basis in which standing reservations for pick-ups at residences and drop-offs at senior centers are
maintained by patrons. Routes are structured to efficiently collect clients for a shared ride to the senior
centers. The service currently involves the provision of door-to-door assistance by vehicle operators for
persons who lack the independent ability to access the vehicle from the street. The vehicles used to
provide the service are 100% accessible to and usable by persons with disabilities. The vehicles are
equipped with electric wheelchair lifts.
4. Orange County North Campus
Orange County recently completed construction of its North Campus facility. This facility is the new home
for the County’s Department of Environment, Agriculture, Parks and Recreation (DEAPR) and the
Detention Center. OCTS recently implemented a new transit bus stop at this facility as part of the Orange-
Chapel Hill fixed Route service.
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5. General Public Demand-Response Transportation:
General public demand-responsive, point deviation service is provided to persons throughout Orange
County who request pick-ups outside the Chapel Hill Transit service area. These services are funded using
Rural Operating Assistance (ROAP) funding appropriated to Orange County by the State and
supplemented by user fares and the County’s general operating fund. The service is provided for any trip
purpose and involves a $12.75 fare each way. Pick-ups and drop-offs for users are intermingled with
those for users of other specialized services throughout the county, and routes are structured to
efficiently collect users for a shared ride, in many cases with users of other services, to any destination
within the County. Advance reservations for the service are required to be made two (2) business days
in advance. The service currently involves the provision of door-to-door assistance by vehicle operators
for persons who lack the independent ability to access the vehicle from the street, and the vehicles used
to provide the service are 100% accessible to and usable by persons with disabilities. The vehicles are
equipped with electric wheelchair lifts.
6. Fixed-Route Transportation:
ADA paratransit service for OCTS fixed routes is provided through a combination of separate ADA dial-a-
ride complementary service and deviation of regular fixed-route vehicles for ADA-eligible scheduled pick-
ups and drop-offs within ¾-mile of the fixed-route corridors served depending on which method can
most efficiently and effectively be dispatched to serve the requested trip without compromising the
rights of the ADA-eligible user and the timing and service integrity associated with fixed-route service.
The ¾-mile buffer surrounding OPT’s existing fixed-route bus service corridors within which OPT is
responsible for providing ADA paratransit service is depicted in Exhibit 4.
While OPT is still responsible for providing ADA paratransit service within ¾-mile of its fixed-route bus
service corridor that overlaps Chapel Hill Transit’s ¾-mile bus service corridors during the same days and
hours the fixed-route service is provided, OPT does not typically receive requests to provide the service
because Chapel Hill Transit provides the same service at no charge to the user. There is no fare for ADA-
eligible users to take advantage of this service within ¾-mile of the Hillsborough Circulator route, and
the fare is $4.00 each way to take advantage of the service within ¾-mile of the Hillsborough to Chapel
Hill Shuttle (“Route 420 Midday”), which is twice the full fare for the general public for using the fixed-
route portion of the service. Both the fixed-route vehicles that are dispatched to deviate for scheduled
pick-ups and drop-offs and vehicles used to provide separate complementary service are 100%
accessible to and usable by persons with disabilities and are equipped with electric wheelchair lifts.
With the addition of the fixed-route service, complementary paratransit service is federally mandated
by the ADA. For the additional deviated fixed routes, curb-to-curb service is provided for the general
public, non-ADA-eligible patrons as well as ADA-eligible registrants for those requesting a deviation. The
fare for a requested deviation for both are twice the general public fare as for those persons accessing
the deviated fixed-route service at the fixed stop locations.
The table below summarizes these services and the proposed ADA service type associated with each.
Appendix B depicts the locations of these service corridors and the ¾-mile buffer surrounding the
corridors within which OCTS is responsible for providing ADA paratransit service. It also depicts the areas
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of ADA paratransit service responsibility by timeframe based on the service times indicated for each
route.
Service/Route Service Days Service Times ADA Service Type Fare
Orange-Alamance
Connector Monday-Friday 10:00 am – 3:00 pm
Combination of
separate dial-a-ride
service and fixed-
route deviation
$2 general public
and ADA
Orange-Chapel Hill
Connector (Hill-to-Hill) Monday-Friday 9:30 am – 4:00 pm
Combination of
separate dial-a-ride
service and fixed-
route deviation
$2 general public
and ADA
Hillsborough Circulator Monday-Friday 8:00 am – 5:00 pm
Combination of
separate dial-a-ride
service and fixed-
route deviation
No fare for general
public or ADA
passengers
All OCTS ADA paratransit service are implemented and follow the same eligibility determination process.
7. Operating and Capital Budget for Proposed ADA Paratransit Service:
The operating budget for proposed ADA paratransit service for the next five (5) years is below and is
based on the estimation of demand explained in the previous section.
Year FY 2023 FY 2024 FY 2025 FY 2026 FY 2027
Budget $316,070 $325,552 $335,319 $345,378 $355,739
Based on the anticipated cost per year to absorb the estimated demand for ADA paratransit service and
in the manner it is anticipated to be provided, no additional capital needs are foreseen as necessary. OPT
vehicles used for fixed-route service that may deviate to provide service to an ADA-eligible client are
ADA-accessible and equipped with lifts. OPT vehicles that may be available to provide complementary
ADA service independent of fixed-route deviation that also provide other demand response services are
also ADA-accessible and equipped with lifts. These vehicles are used to provide the service exerting no
additional demands for capital expenses on the system than what already exists.
B. Eligibility and Appeal
Who is entitled to ADA Paratransit Services?
There are three (3) major categories of individuals who are required to be served based upon their
functional disability interacting with conditions of the service and surrounding environment:
Persons who are unable to board, ride, or disembark from accessible fixed-route vehicles as a
result of their disability.
Persons who could use accessible fixed-route services, but such services are being operated using
vehicles that are not fully accessible.
Persons who cannot travel to or from a bus stop because their disability prevents it.
It is important to emphasize that only those persons who are prevented from using fixed-route services
because of their disability are required to be served by ADA paratransit, rather than individuals who
would have difficulty using fixed-route services but could, in fact, use it. Within the ADA paratransit
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requirements, there are also provisions relating to the transportation of personal care attendants, other
traveling companions, and persons visiting from other areas.
1. Requirements of Transit System:
As previously noted, there are three (3) major categories of individuals who are required to be served
based on their functional disability upon interacting with conditions of the service and the surrounding
environment. Persons who are unable to board, ride, or disembark from accessible fixed-route vehicles
as a result of their disability. This includes persons with mental or visual disabilities who cannot navigate
the transit system.
Persons who could use accessible fixed-route services, but such services are being operated using
vehicles that are not fully accessible. This includes persons who require a lift or ramp to board a bus.
Because OPT uses 100% accessible vehicles for its general public and specialized services, this category
of persons is inapplicable.
Persons who cannot travel to or from a bus stop because their disability prevents it. This includes persons
whose path of travel between their origin or destination and the bus stop is inaccessible, such as persons
who use wheelchairs but cannot get to or from the bus stop because there is no sidewalk or the sidewalk
is blocked (by lack of accessible curb cuts or a barrier that reduces the width of the sidewalk to less than
three (3) feet). It also includes persons whose specific disability otherwise prevents them from traveling
to or from or waiting at a bus stop, such as persons whose health would be endangered by certain
weather conditions during this phase of the trip.
Orange Public Transportation’s ADA paratransit service eligibility application screens for functional
disability in order to control service demand and reserve assistance for eligible persons who are
prevented from reaching fixed-route stops due to their disability. It is important to emphasize that only
those persons who are prevented from using fixed-route services because of their disability are required
to be served by ADA paratransit, rather than individuals who would have difficulty using fixed-route
services but could use it.
A formal ADA eligibility determination process is part of federal ADA paratransit requirements. As such,
OPT’s ADA eligibility application is used to determine ADA paratransit eligibility. There are also
requirements for transporting personal care attendants (PCAs), other traveling companions, persons
visiting from other areas on ADA paratransit, and the eligibility determination process itself. The
application requires certification from a certified and/or licensed professional as to the presence of a
permanent or temporary disability preventing the applicant from reaching public transportation fixed
routes. The application also collects personal care attendant (PCA) information and information
explaining the eligibility determination process.
2. Determination of Eligibility:
A determination of whether individuals with disabilities are certified eligible for service is made by
completing the attached application and submitting it to the OCTS administrative offices. Applications
are taken by phone, email, fax, or in-person by OCTS staff. Applicants are required to provide verification
of their disability from a certified and/or licensed professional (doctor, psychiatrist, social worker, case
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manager, etc.), and documentation as to why they are unable to access fixed-route service must be
provided. A determination of eligibility is made in these cases based on the functional ability or inability
of a person to access fixed-route service and not solely on their disabled status.
Applicants may be determined eligible for some trips and not others depending on circumstances, and
eligibility can be temporary based on a temporary disability. ADA service may also be used as a feeder
route to transport individuals to the closest public transportation route, which they can then access.
Applicants are notified of their eligibility status by mail within 21 days of submitting a completed
application. An eligibility decision may be full or conditional based on the day or functional ability to
make trips. If applicants are not notified within the 21-day timeframe, they are presumed eligible and
provided service until such time a determination is made. All applications are updated annually. Once a
determination of approval is made, the registrant/passenger is added to an eligibility list and can begin
scheduling trips.
3. Determination of Ineligibility and Appeals:
If it is determined that a person is not eligible for ADA service, he/she is notified in writing of the
reason(s) in a denial letter and are given 60 days to appeal the decision. If a request for appeal is received,
OCTS must render a decision within 30 days. Services are not provided during this review process.
The administrative appeals process provides the applicant the opportunity to be heard and to present
information to a third party not involved in the initial determination. The County’s designated
hearing/appeals officer is the OCTS Transportation Administrator, who is not involved in initial eligibility
determinations. A date, time, and location for the meeting to discuss the applicant’s appeal are sent to
the applicant by mail within five (5) working days of the appeal request being received. The meeting is
held and a decision rendered within the required 30 days. Should a decision not be rendered within 30
days, the applicant is provided ADA service after the 30-day period until such time a decision is reached.
The applicant is not provided service during the 30-day appeal period.
ADA paratransit service may also be affected by a pattern of no-shows in which ADA-eligible registrants
abuse the service by making reservations but not appearing to make use of the service. To avert the
detrimental effects of this behavior on the effectiveness and efficiency of the service, OCTS has adopted
an ADA paratransit service no-show policy.
4. Appeal Process
An appeal process is established to provide an objective and unbiased process through which individuals
who are denied eligibility or service can obtain a review of the denial. An individual may appeal OCTS’
decision to:
Deny paratransit service eligibility.
Grant conditional or temporary paratransit service eligibility.
Suspend or deny service due to a continuous pattern or practice of no shows or late cancels.
Suspend or deny service due to willful refusal to pay the fare.
Suspend or deny service because an individual engages in violent, seriously disruptive, or illegal
conduct on a paratransit vehicle or toward a paratransit driver.
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An appeal must be submitted within 60 days of the denial or suspension to the Orange County Transit
Operations Manager by telephone at (919) 245-2008, TDD/TTY at (919) 245-2008, thru relay service, by
fax at (919) 732-2137; in writing, or in person at 600 Highway 86 N, Hillsborough, NC 27278. The
appellant shall identify his/her name, address, telephone number and facts supporting the appeal,
including any supporting documentation. The appellant shall clearly and concisely state the grounds of
the appeal.
Once an appeal has been submitted, the appeal are granted, or a hearing date shall be set to provide an
opportunity for the appellant to be heard and to present information and arguments to support his or
her qualifications for service. The appellant are notified in writing of the date and time of the hearing
within fourteen (14) business days. The hearing are held as soon as administratively possible. If
necessary, OCTS will arrange for transportation at no cost for the appellant to and from the appeal
hearing within the Orange County Public Transit service area. The appellant may bring a representative,
advocate, or witnesses to assist with the presentation of the appeal. However, OCTS will provide
transportation for the representative, advocate, or witnesses at the regular fare rate.
The appeal are heard in an orderly and professional manner by the Orange County Public Transit Appeals
Committee. The Committee is not involved in the initial certification process, nor does it have prior
knowledge of why the appellant would be denied or suspended from Orange County Public Transit
paratransit service. At the hearing, the appellant will have the opportunity to submit additional
information, and written evidence and/or arguments to support his/her qualifications for service.
An individual may waive the in-person hearing and proceed on the basis of a written presentation.
Appellant are notified of the Committee’s decision in writing within thirty (30) days of the hearing. The
written determination shall state the reasons for confirming or overturning the denial. If no decision is
made within thirty (30) days after completion of the appeals process, there are a presumption of
eligibility or termination of suspension unless and until a contrary decision is made. The appeal files are
forwarded to the Transit Manager for safekeeping and storage. The Transit Appeals Committee decision
is final.
C. Policies
1. Rules of Conduct Policy
It is the mission of OCTS to provide safe, reliable, convenient and efficient public transportation to the
residents and visitors of Orange County, its member jurisdictions and surrounding areas. OCTS has
established this Conduct Policy to promote the safety and comfort of its riders, protect its employees,
facilitate the proper use of transit facilities and services, protect transit facilities and protect its vehicles
and occupants.
I. Purpose
OCTS has established the Rules of Conduct and Exclusion Policy to outline conduct deemed inappropriate
inside and outside areas of OCTS property, bus shelters, bus stops, transfer points and on buses. This
policy also details the procedures for passenger exclusions and appeals.
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II. Definitions
Facilities means all OCTS property and equipment, including, without limitation, inside and outside areas
of property, bus shelters, bus stops, transfer points, signage and buses used to provide public
transportation service. No individual may engage in inappropriate conduct on, at or in public
transportation facilities.
Inappropriate Conduct is any conduct that is disruptive or injurious to other individuals' lawfully using
OCTS facilities or services; damaging or destructive to transit facilities or services, or disruptive, harassing
or threatening to transit employees. Inappropriate conduct may also constitute a violation of an
ordinance or criminal law. Not being charged or convicted by law enforcement of an incident of
inappropriate conduct does not bar investigation and/or exclusion under this policy.
Excluded means an individual may not enter or remain on OCTS property and equipment used to provide
public transportation services.
Assault is an act or attempt, with force and violence, to do immediate physical injury to another person.
III. Authorizations
An OCTS operator may refuse entry onto a vehicle to any individual who violates these Rules of Conduct.
An OCTS operator, Transit Operations Manager or Supervisor may provide oral or written warning and
may order an individual to leave or exclude individuals from a vehicle or facility.
If an operator, manager or supervisor becomes aware that any individual is engaging in any inappropriate
conduct, such operator, manager or supervisor may give that individual an oral first warning to cease
engaging in the conduct immediately and/or not to engage in the conduct again. If the individual does
not cease engaging in the conduct or escalates the conduct, then the operator, manager or supervisor
may direct the individual to leave the vehicle or facility immediately.
If an individual fails or refuses to leave a vehicle or other facility after being directed to do so by an
operator, manager or supervisor, such individual is subject to arrest and prosecution for trespassing
and/or disorderly conduct. Additionally, failing to leave a vehicle or facility after directed to do so may
also subject an individual to the exclusion procedure.
IV. Levels of inappropriate conduct
Inappropriate conduct are categorized in Levels I, II and Ill. Level I offenses will result in exclusion from
transit facilities and/or services for not less than 30 days or more than three months. Level II offenses
will result in exclusion from transit facilities and/or services for not less than 90 days or more than six
months. Level lII offenses will result in exclusion from transit facilities and/or services for not less than
180 days or permanently based on severity. Further legal action may be taken as applicable and
appropriate for Level Ill offenses. The levels of inappropriate conduct are as follows:
A. Level I offenses
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Refusing to vacate designated wheelchair areas and/or seating for senior citizens and people with
disabilities on the bus.
Eating or drinking on the bus. (Note: Food items in closed containers are permitted.)
Using an audio device (e.g., portable radio, tape, CD player, TV, etc.), unless such equipment is
used with earphones so that the sound is limited to that person's own listening.
Standing in front of the yellow standee line at the front of the bus near the driver's seat or leaning
on the rear doors.
Bringing any animal on buses uncaged or caged, except service animals that assist those with
disabilities.
Bringing on board any large articles, packages, baggage, noncollapsible strollers or baby buggies
that block the aisle and restrict the free movement of passengers.
Engaging in indecent, profane, boisterous, unreasonably loud, demeaning and disrespectful
behavior toward OCTS employees, contractors and/or passengers.
Engaging in unauthorized canvassing, selling, soliciting or distributing any material on board
buses or at the transfer facility.
Boarding unattended minors: children 5 years of age and under must be closely accompanied at
all times by an older responsible individual.
Roller-skating, roller-blading or skateboarding on buses or at the transfer facility.
Hanging or swinging from stanchions or other bus equipment with feet off the floor.
Hanging out, reaching out or putting anything out of bus windows.
Willfully refusing to pay a fare or to show appropriate identification or fare media to the bus
operator.
Misusing fare media, including counterfeit or stolen fare media.
Obstructing or interfering with the bus operator's safe operation of the bus.
Participating in otherwise disorderly or inappropriate conduct that is inconsistent with the
orderly and comfortable use of buses for their intended purpose. This includes putting your feet
on the seat or leaving trash behind; not wearing a shirt and shoes; and exposing other passengers
to bodily fluids of any kind or odors that may present serious health or safety risks.
B. Level II offenses
Smoking or carrying a lighted or smoldering pipe, cigar or cigarette on the bus or inside the
transfer facility (this includes electronic cigars or cigarettes).
Fighting
Threatening OCTS passengers or employees, including following or stalking passengers or
employees.
Obstructing or interfering with bus operator’s safe operation of the vehicle.
Drinking alcoholic beverages or possessing open containers of alcoholic beverages.
C. Level Ill offenses
Bringing any items of a dangerous nature on board buses including weapons (pistols, rifles, knives
or swords); flammable liquids; dangerous, toxic or poisonous substances; vessels containing
caustic materials, chemicals, acids or alkalis; sheet glass and sharp objects.
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Stealing or willfully damaging, defacing or destroying OCTS property.
Lighting an incendiary device on the bus (e.g., match, lighter, torch).
Engaging in indecent exposure or any form of onanism.
Filing fraudulent claims about an injury sustained on a OCTS vehicle or at the transfer station.
Entering or remaining on OCTS buses after having been notified by an authorized individual not
to do so, or boarding or remaining on OCTS buses during the period when an individual has been
banned from the premises.
Spitting or expectorating on or at bus operators, employees, or passengers.
Assaulting or threatening to assault a bus operator, employee or passenger.
Possessing, transporting or distributing illegal or controlled substances.
Failing to comply with conditional ridership privileges agreed with OCTS.
V. Transit exclusion procedure
In the event that it is determined that an individual should be excluded from OCTS facilities and/or
services, the process is as follows:
Authorized OCTS personnel will issue a written exclusion letter indicating the reasons for the
exclusion, the duration of the exclusion and the facilities and/or services to which the exclusion
order applies. If continued use of transit facilities and/or services is made subject to safety
conditions or restrictions (e.g., presence of a parent or guardian in the case of a juvenile;
accompaniment by a personal care attendant or aide), a conditional exclusion letter may be
issued specifying that the individual are subject to exclusion unless the imposed restrictions are
followed.
The letter shall also advise the individual of his/her right to appeal the decision and include a
copy of the appeal procedure.
If an appeal is not filed by the excluded party within 10 days from the commencement of the
exclusion to the OCTS Transit Operations Manager or Supervisor, then the right to appeal is
considered waived.
VI. Appeal procedure
If the excluded person/s appeals the exclusion, he/she must submit an appeal in writing to the
safety and security manager to rescind or alter the terms of the exclusion. Appeals can be mailed
to OCTS Administration Building, 600 NC-86, Hillsborough, NC 27278. The appeal shall contain a)
a copy of the exclusion letter and b) a statement of the reason why the exclusion is improper or
should be altered.
The Transit Operations Manager or Supervisor shall review the written appeal and may
reconsider or modify the decision to exclude an individual, following investigation of the matter,
and shall specify in writing within fourteen (14) business days of receipt of the appeal the reasons
for rescission or modification, if applicable, to the appellant.
Should the excluded person wish to appeal the decision of the Transit Operations Manager or
Supervisor, he/she may forward the written appeal to the director of Transportation Services.
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For those requesting a hearing in person before the director of Transportation Services, the
Transit Operations Manager or Supervisor will schedule a hearing within 10 days following receipt
of the appeal to the director of Transportation Director.
The hearing shall be conducted as follows: a) presentation of documents and testimony
supporting the exclusion, and b) presentation of documents and testimony opposing the
exclusion. The Transportation Services Director or designee may question those providing
testimony and may record the proceedings.
The decision of the director of Transportation Services are in writing and shall be final.
VII. Notice
OCTS will mail a copy of the entire appeal policy to persons issued exclusion letters who provide a mailing
address. A copy of this policy is also available for review at OCTS Administration Building, 600 NC-86,
Hillsborough, NC 27278.
2. Visitors to the Transit System:
ADA transportation service is provided to eligible visitors. Visitors are presumed eligible for service after
providing documentation of their ADA paratransit eligibility in the jurisdiction within which they reside.
If a visitor is unable to provide this documentation, documentation of the applicant’s place of residence
is required as well as documentation of his/her disability if the disability is not readily apparent. These
persons are additionally required to sign a certification that they are unable to use fixed-route transit.
ADA paratransit is provided to eligible visitors for no more than 21 days during a rolling 365-day period.
After 21 days of service within this timeframe, applicants/registrants are required to complete OPT’s full
eligibility process, which involves completing an application and providing professional documentation
of ADA transportation eligibility.
3. Personal Care Attendant/Caregiver/Companion Policy
An ADA-eligible person may have one Personal Care Attendant (PCA), caregiver or companion to
accompany the riders on eligible trips at no charge. OCTS requires that applicants state the need for a
PCA during the eligibility application process. A PCA/Caregiver is not considered to be a companion or
guest. The need for a PCA must be noted during the application process. PCAs are not charged a fare for
accompanying an eligible registrant. In addition to a PCA, registrants may have one traveling companion
accompany them who pay the price paid by the ADA registrant. Additional traveling companions are
allowed on a space-available basis only and are subject to the ADA fare. Traveling companions and PCAs
must have the same origin and destination as the customer.
One companion/guest is allowed to accompany an ADA eligible complementary paratransit passenger
on an ADA eligible paratransit trip. More than one companion are allowed on a space available basis.
Companions/guests are required to pay the applicable paratransit fare.
4. Door to Door Assistance Policy
It is the policy of Orange County Public Transit to provide complementary paratransit services within the
¾ mile service area boundary of OCTS’ non-commuter bus routes. Transportation service is provided by
ADA accessible buses or vans.
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Drivers are trained to provide minimal assistance only. Drivers provide assistance to passengers entering
and exiting the vehicle which includes securing the passenger in a seat or wheelchair restraints and
handling a limited amount of light weight packages into and out of the vehicle. When requested, drivers
also assist passengers from the door of their origin to the vehicle and from the vehicle to the door of
their destination. Drivers are not expected to assist passengers into their homes or other destinations.
Drivers are not considered personal care attendants, nor are they trained to provide medical assistance.
5. Shopping Trips
To ensure timely service, passengers are expected only to bring what they can safely carry on their own
in one trip or with assistance of a personal care attendant (PCA). Passengers must keep their packages
secure, and packages may not occupy another needed passenger seat or obstruct the aisle way.
Passengers are welcome to bring a collapsible shopping cart on board the vehicle to assist them with
their purchases.
6. Trip Cancellation Policy for a Scheduled Trip
Passengers are encouraged to be cooperative in reducing cancellations. Cancellations are disruptive to
the overall operation and the time could have been scheduled by another passenger. There is no penalty
for a cancellation as long as the Dispatch office is notified at least one (1) hour in advance of the
scheduled pick-up time. Passengers are encouraged to give as much notice as possible if unable to keep
the appointment. If a passenger cancels a trip less than one hour before the scheduled pick-up time, it
is considered a Late Cancellation and treated the same as a No Show. All Late Cancellations are recorded
in the Passenger Individual Ridership Percentage record, which is maintained in the Dispatch office.
Passengers should call the Orange County Public Transit Dispatch office at (919) 245-2008 as soon as
known to cancel any trips.
Cancellations can be made by leaving a message on the answering system 24 hours a day 7 days a week,
but every effort should be made to call during business hours which are Monday through Friday, 8:00
AM to 5 PM.
7. No Show Policy/Procedure
OCTS requests that passengers be ready to be transported within the scheduled 30-minute pick-up
window. Orange County Public Transit defines a No Show as occurring when all five of the following
circumstances have occurred:
The customer (or the customer’s representative) has scheduled ADA paratransit service.
There has been no call by the customer or his/her representative to cancel the scheduled trip
two or more hours before the start of the pick-up window.
The paratransit vehicle has arrived at the scheduled pickup point within the scheduled pick-up
window time.
The driver has waited at least five (5) minutes beyond the scheduled pick-up time, but the
customer has failed to board the vehicle or refuses a trip.
The driver cannot reasonably see the customer approaching the vehicle.
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If a No Show occurs, the return trip is not automatically cancelled. Staff attempt to contact the
customer to verify the need for the return trip. However, only the customer can cancel the return
trip.
If a passenger is not ready at the scheduled pick-up time or refuses a trip, the driver will continue
with his/her regular schedule and the trip is considered a No Show.
Drivers notify the Dispatch office to log the trip as a No Show in the Passenger Individual Ridership
Percentage record.
The driver marks the appointment on the Driver Manifest as a No Show.
Designated staff conducts a monthly evaluation of the Passenger Individual Ridership Percentage
record to determine ridership/cancellation percentage. A letter of warning is sent to customers
that had three or more No Shows and whose ridership percentage falls below 90 percent.
Letters are sent out at the beginning of each calendar month. For visually impaired customers, a phone
call can be made in addition to the letter.
8. Missing Trip Pattern Policy
OCTS reserves the right to suspend service to an individual who, for reasons within his or her control,
has a “pattern or practice” of missing scheduled trips. A monthly review of ridership are conducted to
evaluate every passenger’s ridership percentage or ratio of rides a passenger keeps compared to number
of rides a passenger cancels late or fails to show for the scheduled trip. This provision does not apply to
trips that are missed for reasons that are beyond the passenger’s control, including trips that are missed
due to a family emergency, sudden turn for the worse in a variable medical condition, or County error.
OCTS also reserves the right to suspend service to an individual who engages in violent, seriously
disruptive, or illegal conduct on a paratransit vehicle or toward a paratransit driver. Before suspending
service, OCTS takes the following steps:
OCTS monitors the ridership percentage of every paratransit patron monthly. A notice of warning are
mailed to patrons when they had three or more No Shows and whose ridership percentage has fallen
below 90 percent for reasons within the individual’s control. The notice: (a) advises patrons that
ridership needs to improve to at least 90 percent during the next evaluation period; (b) invites patrons
to adjust their schedule if needed; and (c) notifies patrons that service may be suspended at a future
date if the ridership percentage continues to fall below the acceptable threshold.
If ridership remains below the 90 percent threshold for a second consecutive month or if a notice of
warning is issued three or more times in the 12-month period following the initial letter of warning, and
the reasons for missed trips are within the patron’s control, OCTS issues a written notice of suspension
of service.
The first suspension of service are for a period of 14 calendar days. The second suspension of service are
for a period of 30 calendar days. Each subsequent suspension will add 30 calendar days to the previously
issued suspension.
In the notice of suspension, OCTS describes an appeal process, which gives the individual the opportunity
to be heard and to present information and arguments to an individual that was not involved with the
initial decision to suspend service to the individual. The appeal process is described below.
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9. Pick Up and Return
Passengers are given an approximate time of pick up when scheduling an appointment. Orange County
Public Transit is a federally subsidized, shared ride system and cannot offer exact pick up or drop off
times. Drivers strive to maintain a prompt schedule to ensure that all rider reservations are honored.
Passengers are asked to allow a 30-minute window of time for arrival. For example, if passengers have a
pick-up scheduled for 2PM, the Driver may arrive between 1:45 PM and 2:15 PM. It is highly
recommended that passengers be ready to board the vehicle when the Driver arrives. Drivers are
instructed to wait at the place of pick up for five (5) minutes before departing from the pick-up location.
There may be times when traffic, road conditions and/or weather conditions may delay arrival.
When arranging for transportation, passengers are asked to schedule a return time, if necessary, at a
pre-arranged location, or contact the Dispatch center for his/her return at the completion of an
appointment.
10. Lift and Securement Use Policy
In accordance with ADA regulations, OCTS provides service to all individuals using mobility devices.
Mobility devices that exceed ADA defined devices or County of securement areas may be transported at
the driver’s discretion. Service are declined if safety or vehicle integrity could be compromised.
Passengers are advised that drivers are not permitted to operate a mobility device onto the lift or ramp
of the vehicle. The passenger is responsible for getting onto the vehicle with minimal driver assistance.
Use of the securement system on the County’s vehicles are a required condition of service. All
wheelchairs and mobility devices must be secured to the passenger’s satisfaction before transport.
When transporting passengers using mobility devices, OCTS can suggest that passengers transfer into a
van/bus seat. The passenger, in this case, has the final decision as to whether a transfer is appropriate,
given the passenger’s particular ability.
As the regulations require, a passenger who cannot enter the vehicle using the stairs or ramp, but who
does not use a wheelchair, are allowed to enter the vehicle using the lift. OCTS does not provide
wheelchairs or other mobility devices.
11. Visitor Policy
Visitors from another area or region have to the use of the complementary paratransit service provided
by Orange County Public Transit. A visitor are asked to provide documentation stating the visitor is ADA
paratransit eligible in the area in which the visitor resides. If a visitor is unable to do so, they are required
to present documentation of their place of residence, and documentation of the visitor’s disability, if not
apparent. This service is available for a combination of 21 calendar days during a 365-day period
beginning with the visitor’s first use of the service. If a visitor exceeds any combination of 21 calendar
days within a 365-day period, then that individual is required to submit the required application a
resident would be required to submit.
12. Other Assistance
All material made available to applicants and passengers of the County’s complementary paratransit
service are provided in accessible formats upon request. For visually impaired customers, phone calls
are made in addition to letters referenced in this document.
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Those persons who would like to learn how to use the lift or ramp equipment on an accessible fixed
route bus can practice on a vehicle that is not in regular service. Whenever possible, OCTS can make
available demonstrations, attended by all interested persons, and will arrange transportation to such
sites for those needing those services. OCTS staff may be able to accompany passengers on all or part of
their first trip if advance arrangements are made. OCTS will also make mobility training available upon
request.
OCTS permit the use of a lift or ramp for Segway or other personal transportation devices when used as
a mobility device by eligible customers as long as safety or vehicle integrity is not compromised.
Securement provisions do not apply.
The Americans with Disabilities Act (ADA) allows paratransit passengers to travel with service animals
trained to assist them. The ADA (49 CFR §37.3) defines a service animal as one that is individually trained
to do work or perform tasks for the benefit of an individual with a disability.
The work or tasks performed by a service animal must be directly related to the handler's disability.
Examples of work or tasks include, but are not limited to, guiding individuals with impaired vision,
alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue
work, pulling a wheelchair, or fetching dropped items. The crime deterrent effects of an animal's
presence and the provision of emotional support, well-being, comfort, or companionship do not
constitute work or tasks for the purposes of this definition. People with disabilities who use service
animals are not be charged extra fees, isolated from other patrons, or treated less favorably than other
patrons.
A person with a disability cannot be asked to remove a service animal from the premises unless: (1) the
animal is out of control and the animal’s owner does not take effective action to control it (for example,
a dog that barks repeatedly); or (2) the animal poses a direct threat to the health or safety of others.
OCTS does not provide care or food for a service animal or provide a special location for it to relieve
itself. Allergies and fear of animals are not valid reasons for denying or refusing service to people with
service animals.
Passengers are permitted to travel with respirators, portable oxygen, and other life support equipment.
Travel with this equipment will only be denied if it violates rules concerning the transportation of
hazardous materials.
13. Subscription Service Policy
Passengers who use Paratransit service to make regular trips (daily, weekly, etc.) can request a standing
reservation service through the Dispatch office. These reservations allow passengers to not have to call
and schedule each recurring trip. OCTS takes subscription requests on a first come first serve basis. If a
passenger makes a standing reservation and has two no-shows, per the OCTS no-show policy, the
standing reservation are cancelled, and that passenger is not be eligible to qualify for subscription service
for 30 days. Trips missed by the individual for reasons beyond his or her control (included but not limited
to trips that are missed due to operator error) are not a basis for determining that a pattern or practice
exists for missing appointments.
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14. Cancellations
If you are not be using your scheduled trip, please call (919) 245-2008 to cancel as soon as possible. You
must call at least one hour before your scheduled trip to avoid being counted as a “no-show.” Canceling
trips that you don’t need helps other riders who might otherwise not be able to travel that day.
15. Rider suspension
OCTS Paratransit service suspension policy is designated to protect all riders. There are two main reasons
why a rider could be suspended:
Excessive no-shows/late cancellations
Abusive or inappropriate behavior towards other riders or staff
The length of a suspension are handled on a case-by-case basis, depending on circumstances.
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IV. Appendix
A. OCTS Staff
Nishith Trivedi
Interim Director
600 NC-86
Hillsborough, NC 27278
Phone: (919) 245-2007
ntrivedi@orangecountync.gov
Benjamin Clark
Transportation Administrator
600 NC-86
Hillsborough, NC 27278
Phone: (919) 245-2007
benclark@orangecountync.gov
Jamael Wiley
Transportation Operation Manager
600 NC-86
Hillsborough, NC 27278
Phone: (919) 245-2006
jwiley@orangecountync.gov
Katrina Wall
Transportation Operation Supervisor
600 NC-86
Hillsborough, NC 27278
Phone: (919) 245-2009
kwall@orangecountync.gov
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B. Service Routes
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C. Application & Verification
ADA PARTRANSIT APPLICATION
The Orange County paratransit system operates in accordance with the Americans with Disabilities Act
(ADA) of 1990, and each program is designed to serve individuals whose disabling conditions or functional
limitations prevent them from using regular, fixed-route services.
Return Completed Form to:
Orange County Public Transit
Attn: ADA Certification Review
600 NC Hwy 86 N
Hillsborough, NC 27258
919-245-2008
How Do I Apply?
If you believe you qualify, complete Part A of this application and then give both Parts A and B to a Health
Care Provider who is familiar with your condition to have them complete Part B. Your signature on the
application authorizes this professional to provide information to the participating paratransit system
regarding your eligibility for ADA paratransit services and any needed clarification of functional limitations
due to your disabling condition. The application must be properly and fully completed in order to be
considered.
What Happens After I Turn in my Application?
You are contacted within 21 business days by a staff to schedule your functional assessment. For your
assessment, you are provided a free trip to and from a functional assessment center, to determine your
eligibility based on the following factors:
a. Information you provided on your application
b. Information provided by your healthcare professional
c. A brief assessment of your actual functional abilities
d. A review of available transportation options in the area in which you desire to travel
If you have questions or have not been contacted within 21 business days of submitting your application,
call the phone number(s) listed above. If, at that time, a determination of your eligibility has not been
made, you are temporarily eligible for the paratransit services until such time as your application can be
reviewed.
You will receive notice of your eligibility determination by mail. If you do not agree with the eligibility
determination, you have the right to appeal. Information on how to file an appeal are included with your
eligibility notice. If an eligibility determination takes longer than 21 days, you may be given eligibility to
use the paratransit system until a final decision about your eligibility is made. This does not apply if, through
inactions on your part, we are unable to complete the processing of this application .
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ADA Complementary Paratransit Application—Part A
Applicant Information
To be completed by applicant or another authorized person, PLEASE PRINT LEGIBLY. Complete all of
Part A and sign. Submit to a Health Professional to complete Part B.
Date of Application:
Last Name: First Name: Middle Initial:
Home Address:
City: State: Zip:
Mailing Address (if different from home address):
City: State: Zip:
Daytime Phone Number: Evening Phone Number:
Cell Phone Number: TTD Number (if applicable):
Date of Birth: Gender: ☐Male ☐Female
Primary Language: ☐English ☐Spanish ☐Other (please specify):
In case of emergency, please contact:
Name: Relationship:
Daytime Phone: Evening Phone:
Name: Relationship:
Daytime Phone: Evening Phone:
ABOUT YOUR MOBILITY
Do you use any of the following mobility aids? (Check all that apply)
☐Other (please describe):
If you use a manual, powered wheelchair, or scooter, is it more than 30 inches wide, more than 48 inches
long, or does it, when in use, weigh more than 800 pounds (including person plus the mobility device)?
☐Yes ☐No
ABOUT YOUR DISABILITY OR LIMITATIONS
☐Cane ☐Manual Wheelchair ☐Picture Board
☐White Cane ☐Powered Wheelchair ☐Alphabet Board
☐Walker ☐Powered scooter/cart ☐Portable Oxygen
☐Crutches ☐Transfer Board ☐Leg/Arm Braces
☐Prosthesis ☐Service Animal ☐None of These
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Please check all that apply of the following statements which best define the nature of your disability or
limitation that prevents you from using fixed-route bus service. Describe your specific needs in the space
provided.
☐I have a mobility impairment which prevents me from getting to and/or getting on a fully accessible
vehicle without assistance. If checked, describe the nature of this condition and any environmental
obstacles (such as inclines, curbs, and distances) which affect your ability to access public transportation.
(MOB)
The condition is ☐temporary ☐permanent
☐I have an endurance problem which prevents me from moving the distance needed to get to the bus
stop. If checked, describe the cause and nature of this condition. (END)
The condition is ☐temporary ☐permanent
☐I have a visual impairment that prevents me from finding my way to and from a fixed-route bus
stop without assistance. If checked, describe nature of your condition and your functional level of
vision. (VIS)
The condition is ☐temporary ☐permanent
☐I have a cognitive disability which prevents me from remembering and understanding the
information needed to get myself safely to and from the bus stop. If checked, describe the origin
and characteristics of your condition. (COG)
The condition is ☐temporary ☐permanent
☐I have a severe medical condition which limits my ability to function. If checked, describe condition
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and note whether your condition is temporary or permanent and if it is episodic in nature (i.e. do you
have “good days” or times when you can access transportation and “bad days” when you cannot?)
(OTH)
The condition is ☐temporary ☐permanent
☐I am declining with functional losses due to aging. I feel I am not able to access regular bus service
due to the following limitations: (OTH)
The condition is ☐temporary ☐permanent
☐My functional limitations do not fit into any of the above categories. I am unable to use regular bus
service because: (OTH)
The condition is ☐temporary ☐permanent
☐Are you involved in any programs or training which will have an impact on your ability to use
public transportation? If so, please describe.
TRANSPORTATIONS NEEDS, ENVIRONMENTAL OR INDIVIDUAL FACTORS
Do you currently use any regular fixed-route bus services? ☐Yes ☐No
If yes, which routes?
Can you get to the bus stop by yourself? ☐Yes ☐No
If no, what limits you from getting there?
Please check any of the following which are applicable to your situation.
If I am waiting outside at a bus stop, I must have:
☐a bench ☐a shelter ☐nothing additional
When crossing a street, I need:
☐curb cuts ☐tactile curb warnings ☐audible signals
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☐accessible median ☐not more than (enter #) lanes of traffic ☐nothing
I cannot make my way across ground which is:
☐paved or sidewalk ☐grassy ☐gravel ☐hilly
My ability to access transportation is affected by weather which is:
☐warm (above degrees) ☐cold (below degrees) ☐rainy
☐icy ☐windy
My ability to access transportation is depended on the time of day. I cannot see in:
☐full daylight ☐partial light ☐darkness/semi-darkness
My ability to access stairs is as follows. I can manage:
☐only one or two steps ☐only steps with a handrail ☐no steps
The distance I can travel to and from bus stops by myself or with the assistance of a mobility aid is:
☐no more than 150 feet ☐at least one block ☐no more than one block
☐at least five blocks ☐at least eight blocks ☐more than five blocks
I can wait at a bus stop without a bench:
☐no more than minutes ☐at least an hour
The bus stops which I can access:
☐must be stops for which I have received formal travel training
☐must be only in areas familiar to me
I travel: ☐alone ☐both alone and with a companion
☐only with an attendant or companion (this does not affect your eligibility for service)
If you travel with someone who assists you, does this person assist you in:
☐getting to or from bus stop ☐getting on or off the bus ☐helping you at your destination
☐Other (please describe):
I can cross a street with: ☐2-3 lanes ☐4-6 lanes ☐I cannot cross
If you cannot cross, please explain why not
List your 2-3 most frequent destinations and how you currently get there:
Destination Frequency of Travel How you get there now
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Person completing form other than applicant (please check one):
☐I certify that the information provided in this application is true and correct, based upon
information given me by the applicant.
☐I certify that the information provided in this application is true and correct, based upon my
own knowledge of the applicant’s health condition or disability.
Name: Daytime Phone Number:
Relationship to Applicant:
Signature of Preparer: Date:
I understand that the purpose of the application is to determine if I am eligible for Orange County Public
Transit’s ADA complementary paratransit service. I certify that the information I gave in this application
is true and correct and that the application are returned to me if not complete, which delays processing.
I understand that falsification or misrepresentation of facts, or changes in my medical condition, may
result in changes to my certification status. I further understand that additional information from my
healthcare professional related to my disability or medical condition is required and are used to help
determine my eligibility. I agree to notify Orange County Public Transit if I no longer need to use ADA
complementary paratransit services.
Signature of Applicant: _________________________________________ Date: _______________
(Applicants must be 18 years of age to sign independently. Otherwise, the signature of a guardian is
required.)
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Authorization for Release of Information
I authorize the professional who has completed Part B of this application to release to Orange County Public
Transit information about my disability or health condition and its effect on my ability to travel on the
Orange County Public Transit (OCTS) bus service. I understand that I may revoke this authorization at any
time.
I, the applicant, understand that the purpose of this application is to determine my eligibility to use the
ADA complementary paratransit services. I agree to release the information requested Orange County
Public Transit, and any eligibility review panel, and understand that the information contained herein are
treated confidentially, unless otherwise required by law. I understand further that Orange County Public
Transit reserves the right to request additional information at its discretion. I agree to notify Orange County
Public Transit of any changes in the status of my disability that affects my ability to use the ADA
complementary paratransit service. I also understand that this may affect my eligibility as a rider.
Applicant’s Name
Date of Birth
Applicant’s Address
City State Zip
Applicant’s Telephone Number
Date
(Signature of Applicant or Responsible Party)
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ADA Complementary Paratransit Application—Part B
Professional Verification
Dear Verifying Professional:
You are being asked by the applicant named in Part A of this application to provide information regarding his/her
ability to use the public transportation services of Orange County Public Transit (OCTS). OCTS provides ADA
complementary paratransit services to eligible persons with disabilities who sometimes or always cannot use regular
fixed route bus services. The information you provide will allow us to evaluate the request and determine the
individual’s specific needs. Thank you for your cooperation in this matter.
PLEASE NOTE: All regular fixed-route and connector bus services available within the city are currently
accessible to persons with disabilities who need lift-equipped vehicles, vehicles which kneel to the curb, and/or
announcement of bus stops. In order to be eligible for the paratransit services, the individual must be unable to
access these services due to conditions which prevent them from getting to or from a fixed-route bus stop, or
transferring between vehicles, and/or conditions which prevent them from being able to get on, ride, or get off a
lift-equipped vehicle. Individuals for whom performing these tasks is inconvenient or uncomfortable are not
eligible for services, and you are asked to verify this information.
It is extremely important that you provide specific information regarding the individual’s functional limitations
so that an accurate eligibility determination can be made.
Please follow these steps to verify this application:
1. Read the applicant’s statements provided in Part A in its entirety.
2. Fill out Part B completely using the criteria provided
3. Return completed application to applicant within 7 days of receipt (applicant is responsible for returning
application to paratransit provider).
4. Be aware that you may be contacted for further information about applicant’s abilities.
5. If you have questions, contact the paratransit provider at:
Orange County Public Transit
919-969-4900
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PART B – CERTIFICATION OF HEALTH CARE PROVIDER
1. I have read Part A in its entirety and I agree with the information provided. ☐Yes ☐No
If no, please explain:
2. Identify the disability or health condition preventing the applicant from using HPTS fixed route buses.
(Please be specific but use layman’s terms)
3. Specify which functional limitations are associated with this condition and be specific when asked
to supply additional information.
☐Mobility Impairment ☐Visual Impairment: total partial
☐Hearing Impairment total partial ☐Cognitive Impairment
☐Compromised Endurance muscular respiratory ☐Other (please specify below)
a) What is the severity of the individual’s condition?
☐Mild ☐Moderate ☐Severe ☐Profound/Chronic
b) If this individual has functional limitations due to a cognitive impairment, please indicate any of
the following issues that are pertinent to this individual:
☐Cannot be left alone to wait for transportation
☐Displays behavior that is unsafe for self or others using public transportation
☐Cannot recognize vehicles that she/he should board
c) What is the expected duration of this individual’s condition?
☐Temporary – approximate duration until
☐Long term – potential for functional improvement or periods of remission
☐Permanent – no expectation of functional improvement
4. For any impairment checked above, please note specific precautions that the individual must
follow in terms of:
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Travel distance limitations:
Limitations regarding time of day to travel:
Weather conditions:
Environmental conditions:
5. Please choose the statement below which best represents your opinion regarding this individual’s use of
public transportation:
☐This individual should be able to access public transportation successfully.
☐This individual can use public transportation under certain situations as stated above.
☐This individual cannot use public transportation due to multiple functional limitations.
Signature:
Print Name:
Date Signed:
Print Title:
Business Address:
City: Zip:
Phone: Fax:
Organization/Practice:
Type of Practice:
THANK YOU FOR YOUR ASSISTANCE!
FOR OCTS USE ONLY
APPROVED ☐ DENIED ☐
ISSUED BY TITLE
DATE FILE NUMBER
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D. Public Notice
ORANGE PUBLIC TRANSPORTATION SERVICES
Notice of Public Meeting, 30-Day Public Comment and Period Public Hearing
For the Draft ADA Paratransit Plan
The Americans with Disabilities Act (ADA) requires Orange Public Transportation Services
(OCTS) provide complementary ADA-accessible paratransit service to eligible persons within ¾
-mile of its fixed-route service at concurrent times and dates to the routes and hours of fixed-
route operation.
Presentation of the OCTS ADA Paratransit Plan and associated policies are provided at a public
meeting held by OCTS staff Thursday, June 30, 2022, from 6:00 to 8:00 pm in Orange County
North Campus, Bonnie B Davis EAC Building located at 1020 US-70 West, Hillsborough, NC
27278. The public will have the opportunity to comment on the current adopted 2015 ADA
Paratransit Plan.
The revised plan are available for review on the OCTS website
(http://www.co.orange.nc.us/transportation/); in the administrative office located at 600 Highway
86 N, Hillsborough, NC, 27278 during the 30-day public comment period starting Thursday,
July 21, 2022, and ending Friday, August 19, 2022.
The Orange County Board of County Commissioners will conduct a public hearing on
September 6, 2022, at 7:00pm at the Whitted Building located at 300 W. Tryon St, Hillsborough,
NC 27278, at which time a presentation of the Updated ADA Paratransit Plan are provided and
the public are given an opportunity to comment.
For further information on the plan or to submit comments, please contact Nishith Trivedi,
Orange County Transportation Services Interim Director at (919)245-2007 or email at
ntrivedi@orangecountync.gov.
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E. Public Comments Received
From: tonyblake@nc.rr.com <tonyblake@nc.rr.com>
Sent: Thursday, May 19, 2022 9:20 AM
To: Nishith Trivedi <ntrivedi@orangecountync.gov>
Subject: [EXTERNAL MAIL!] Comments on ADA transit
Hi Nish,
I wanted to send you in writing my comments on the OC ADA transit program.
Work:
There seem to be a lot of programs out there that attempt to help the disabled who want to work get
there, however there seems to be little coordination. Of course to make it worthwhile you would need
to understand how many folks with a transit limiting disability there are and how many want to work.
The SSA has a partner program that might be both a source of funding and a way to count these folks:
https://choosework.ssa.gov/about/meet-your-employment-team/
And
https://yourtickettowork.ssa.gov/resources/disability-hiring.html
Emergency services/preparedness:
1) Inform the disabled and their families how to make transit accommodations in the event of a
disaster. An updated list and plan for evacuation is priceless. Work with OCES.
2) Transit employees can learn a few signs (such as “I’m here to provide transit” “I’m here to help
you”) and carry an icon booklet.
3) items that need to travel with the person such as personal care items that are specific to the
disability. Some medications will require temperature-regulated storage. Power wheelchairs
and electronic mobile communication devices require battery-charging stations. This should be
part the “how to make transit accommodations” above. Perhaps a checklist for the family?
Doing these simple things will greatly assist any emergency shelter intake and smooth the efficient
delivery of service.
-Tony
49
OCTS Response:
1. OCTS offers Employment Transportation Assistance Program (EMPL), which provides transport to
work or training for DSS clients transitioned off TANF or Work First within 12 months, Workforce
Development Program participants, “disadvantaged public” and or public.
Eligible trip purposes: job interviews, job fairs, job readiness activities/ training, GED classes,
transportation to work (scheduled by passenger), children of working parent transported to child care.
FARE COST: $0
2. OCTS is backup to Emergency Management Services (EMS) (link). EMS has their own Eno-Haw
Regional Hazard Mitigation Plan (link).
50
51
OCTS Response:
1. All “will” occur events from 2015 plan are updated to include all improvements to OCTS services.
2. Certified and licensed professionals list updated to include all certified and licensed medical
professionals.
3. Staff is looking into all Inter Local Agreements in place with various agencies to determine best path
forward towards consolidated agreements, this includes technology (ecolane vs trapeze), fare
collection (UMO or other), and other common resources and practices.
Comment 1: Saturday is not mentioned. Is there any service?
o OCTS Response – MOD added to plan to demonstrate agencies weekend serive.
Comment 2: Three fixed routes are listed above, but only one is mentioned here. Which are the
other two? And which are the connectors? Update: I see they are listed later, below. You may
want to update this section.
o OCTS Response – all services updated throughout plan.
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F. Commissioner Resolution
ORANGE COUNTY BOARD OF COUNTY COMMISSIONERS
A RESOLUTION AUTHORIZING THE ORANGE PUBLIC TRANSPORTATION AMERICANS
WITH DISABILITIES ACT (ADA) PARATRANSIT PLAN
WHEREAS, the Americans with Disabilities Act (ADA) was passed by Congress and signed into law by the
President in July 1990; and
WHEREAS, the ADA prohibits discrimination against persons with disabilities in employment, housing
and transportation; and
WHEREAS, the ADA’s intent is to ensure equal opportunity for persons with disabilities to access public
accommodations, public services, telecommunications and transportation; and
WHEREAS, to comply with the ADA, Orange Public Transportation is required to provide paratransit
service to those persons with disabilities who are unable to use or access the fixed-route transit system;
and
WHEREAS, the North Carolina Department of Transportation and U.S. Department of Transportation
require public transit operators providing fixed-route service to submit complementary paratransit plans
and annual updates to the Federal Transit Administration; and
WHEREAS, Orange Public Transportation are expanding fixed-route service considerably over the coming
year necessitating a need to develop and adopt a major update to its ADA paratransit plan with an
updated service plan and service area.
NOW, THEREFORE, BE IT RESOLVED by the Orange County Board of Commissioners that the Board
approves and adopts the 2015 Orange Public Transportation ADA Paratransit Plan.
BE IT FURTHER RESOLVED that the Orange County Board of Commissioners authorizes the Orange
County Transportation Services to submit the 2022 Orange County ADA Paratransit Plan to the North
Carolina Department of Transportation and Federal Transit Administration.
Upon motion of Commissioner _______ ________, seconded by Commissioner _______ _______, the
foregoing resolution was adopted this the 6th day of September 2022.
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54
ORANGE COUNTY
ORANGE UNIFIED TRANSPORTATION BOARD
ACTION AGENDA ITEM ABSTRACT
Meeting Date: August 17, 2022
Action Agenda
Item No. 4.d.
SUBJECT: Agency Safety Plan Update
DEPARTMENT: Planning and Inspections
ATTACHMENT(S):
1. 2022 Agency Safety Plan
INFORMATION CONTACT:
Nishith Trivedi, Interim Orange County
Transportation Services Director and
Transportation Planner,
919-245-2582
PURPOSE: Recommend Board of County Commissioners (BOCC) approve the Orange
County Transportation Services (OCTS) Agency Safety Plan (ASP).
BACKGROUND:
OCTS reviews and updates the ASP annually and implements the changes within a timeframe
that will allow the agency to submit the annual self-certification of compliance in a timely
manner. Annual self-certification will consist of the Director reviewing, approving and signing
the document and submitting to the Orange County Board of County Commissioners (BOCC)
for approval. Necessary updates outside the annual update window will be handled as ASP
addenda, which will be incorporated into the body of the ASP during the next review cycle.”.
With recent improvements to Orange County public transit services, OCTS staff implemented
the following public process to update the ASP.
• July 20, 2022 – OUTBoard received current 2020 ASP and provides comments
• August 17, 2022: OUTBoard makes recommendation on Updated 2022 ASP
• September 6, 2022: BOCC Action
NEXT STEPS: The Updated OCTS ASP will be shared with the relevant MPOs, FTA and
NCDOT.
RECOMMENDATIONS: The Staff request the OUTBoard recommend BOCC approve the
2022 ASP (Attachment 1).
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56
2022
Orange County Transportation Services
Orange County, NC
8/8/2022
Orange County Transportation Services
Agency Safety Plan
57
Orange County Transportation Services Agency Safety Plan
The Agency Safety Plan addresses all applicable requirements and
standards as set forth in FTA’s Public Transportation Safety Program
and the National Public Transportation Safety Plan.
Orange County Public Transportation System
Safety Program Plan Revisions
Section Revision Date
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Orange County Transportation Services Agency Safety Plan
TABLE OF CONTENTS
I. Agency Information .................................................................................................................... 4
II. Plan Development, Approval and Updates .................................................................................. 5
III. Safety Performance Targets........................................................................................................ 6
IV. Staff and Public Process .............................................................................................................. 8
V. Safety Management Policy ......................................................................................................... 9
VI. Safety Risk Management .......................................................................................................... 13
VII. Safety Assurance ...................................................................................................................... 18
VIII. Safety Promotion ..................................................................................................................... 20
IX. Risk Reduction Program ........................................................................................................... 23
X. Additional Information ............................................................................................................. 25
XI. Definitions in ASP ..................................................................................................................... 26
XII. List of Acronyms ....................................................................................................................... 28
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Orange County Transportation Services Agency Safety Plan
I. Agency Information
The Agency Safety Plan addresses all applicable requirements and standards as set forth in FTA’s Public
Transportation Safety Program and the National Public Transportation Safety Plan.
Transit Agency Name Orange County Public Transportation
Transit Agency Address 600 NC Highway 86 Hillsborough, NC 27278
Name and Title of
Accountable Executive Nishith Trivedi, Orange County Transportation Services Interim Director
Name of Chief Safety
Officer or SMS Executive Benjamin Clark, Transportation Administrator
Mode(s) of Service
Covered by This Plan
Bus List All FTA Funding Types
(e.g., 5307, 5310, 5311)
5307. 5339, 5310, 5311
Mode(s) of Service
Provided by the Transit
Agency (Directly operated
or contracted service)
Fixed Route Bus Transit , Complimentary Paratransit, Demand Response,
Micro-Transit (Mobility-on-Demand)
Does the agency provide
transit services on behalf of
another transit agency or
entity?
Yes
No
Description of
Arrangement(s)
Coordinate regional transit needs in
partnership with Go Triangle, Chapel
Hill Transit (CHT) and Piedmont
Authority on Regional Transportation
(PART)
Description of Services
Orange County Transportation Services provides demand response
services and operates three fixed routes with complimentary paratransit
and Mobility-on-Demand.
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Orange County Transportation Services Agency Safety Plan
II. Plan Development, Approval and Updates
Version Number and Updates
Version Number Section/Pages Affected
Reason for Change
Date Issued
1
All
New Document
Annual Review and Update of the Public Transportation Agency Safety Plan
OCTS management will review the ASP annually, update the document as necessary, and
implement the changes within a timeframe that will allow the agency to submit the annual self-
certification of compliance in a timely manner and no later than July 15. Annual self-certification
will consist of the Executive Director reviewing, approving and signing the document and
submitting to the OCTS Board for their approval. Necessary updates outside the annual update
window will be handled as ASP addenda which will be incorporated in the body of the ASP. The
OCTS ASP updates will be shared with the relevant MPOs, FTA and NCDOT.
Name of Entity That Drafted This Plan Orange County Transportation Services
Signature by the Accountable Executive
Signature of Accountable Executive Date of Signature
Approval by the Orange County Board of County Commissioner
Name of Individual/Entity That Approved Plan Date of Approval
Orange County Board of County
Commissioners
Relevant Documentation (title and location)
Governing Body Adopting Resolution
Certification of
Compliance
Name of Individual/Entity That Approved Plan Date of Certification
Relevant Documentation (title and location)
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Orange County Transportation Services Agency Safety Plan
III. Safety Performance Targets
Performance Measures:
SAFETY PERFORMANCE MEASURE: FATALITIES (total number of reportable fatalities and rate per
total vehicle revenue miles by mode).
o Customers, employees and the public
o DATA – Fatalities by mode and Revenue miles by mode
SAFETY PERFORMANCE MEASURE: INJURIES (total number of reportable injuries and rate per total
vehicle revenue miles by mode)
o Customers, employees and the public
o DATA – Accidents with injuries by mode DATA – Revenue miles by mode
o SAFETY PERFORMANCE MEASURE: SAFETY EVENTS (total number of reportable events and rate
per total vehicle revenue miles by mode)
Combined above with reportable incidents for customers, employees and the public
DATA – Safety incidents by mode and Revenue miles by mode
DEFINE – Safety incident vs. other incidents
o SAFETY PERFORMANCE MEASURE: SYSTEM RELIABILITY (mean distance between major
mechanical failures by mode)
Relationship with TAM Plan – State of Good Repair (SGR) by mode
DATA – Definition of system SGR in TAM
DATA – Annual target data by mode
DATA – Reference to TAM plan policies impacting system reliability
DATA – Include annual System Reliability
DATA – Revenue miles by mode
DATA – Major mechanical failure by mode with dates
DEFINE – Major mechanical failure
o Towed from service
o Greater than $X of repairs
o Greater than X days out of service
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Orange County Transportation Services Agency Safety Plan
Safety Performance Targets
Specify performance targets based on the safety performance measures established under the
National Public Transportation Safety Plan.
Mode of
Transit Service
Fatalities
Fatality
(per 100k
VRM)
Injuries
Injuries
(per 100k
VRM)
Safety Events
Safety Events
(per 100k
VRM)
System Reliability
Fixed Route Bus 0 0 1 1 1.5 1.5 2
Demand
Response 0 0 1 1 1.5 1.5 2
Safety Performance Target Coordination
The Accountable Executive and Board of Directors shares the OCTS ASP, including safety
performance targets with the North Carolina Department of Transportation (NCDOT),
Burlington/Graham MPO and Durham Chapel Hill Carrboro MPO, year after the board have
adopted the plan and OCTS staff have assured that its content has met the requirements of CFR
49, part 673; Public Transportation Agency Safety Plan.
Targets
Transmitted
to the State
State Entity Name Date Targets Transmitted
Integrated Mobility Division NCDOT
Targets
Transmitted
to the
Metropolitan
Planning
Organization
Metropolitan Planning
Organization Name
Date Targets Transmitted
Burlington/Graham Urban Area MPO
Durham Chapel Hill Carrboro MPO
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Orange County Transportation Services Agency Safety Plan
IV. Staff and Public Process
Staff Involvement
The ASP contains feedback received from front line workers (e.g., drivers and dispatchers) along with
operation and leadership staff. Drivers filled out a survey (Appendix) and participated in periodic
staff meetings with leadership. Survey results are highlighted below:
Communicating the purpose and benefits of the Safety Management System (SMS) to all
managers, supervisors, and employees.
Public Process
The ASP was approved through a public process using the following steps:
July 20, 2022 - Original ASP presented to Orange Unified Transportation Board (OUTBoard).
o Each OUTBoard meeting is open to the public, no comments were received by OUTBoard on
the ASP.
August 20, 2022 – Revised ASP presented to OUTBoard for recommendations to BOCC
September 2, 2022 – BOCC action
Driver Feedback
Hard copies of the 2022 Agency Safety Plan were provided to the driver’s breakroom. Drivers were
encouraged to review the plan and provide any feedback.
No comments were received from drivers during this update.
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Orange County Transportation Services Agency Safety Plan
V. Safety Management Policy
Safety Management Policy Statement
The Orange County Board of County Commissioners and Transportation Services Director strive to
provide a safe environment for employees, customers and guests of OCTS facilities and services.
OCTS aims to support a robust safety culture, and achieve a high level of safety performance. We
also work to ensure that all employees are provided with adequate and appropriate safety
information and training. We have established safety performance targets to help us measure the
overall effectiveness of our processes.
OCTS is committed to the following safety objectives:
Communicating the purpose and benefits of the Safety Management System (SMS) to all
managers, supervisors, and employees.
Providing a culture of open reporting of all safety concerns, ensuring that no action will be taken
against any employee who discloses a safety concern through OCTS’s Employee Safety
Reporting Program (ESRP), unless such disclosure indicates, beyond any reasonable doubt, an
illegal act, gross negligence, or a deliberate or willful disregard of regulations or procedures.
Identifying hazardous and unsafe work conditions and analyzing data from all sources. (After
analyzing provided data, the OCTS Safety Committee will develop processes and procedures to
mitigate safety risk to an acceptable level.)
Establishing safety performance targets that are realistic, measurable, and data driven.
Continually improving our safety performance through management processes that ensure
appropriate safety management action is taken and is effective
Safety Management Policy Communication
Employee engagement is crucial to a functioning Safety Management System (SMS).
Communication is in place to enable awareness of OCTS safety objectives/safety performance
targets as well as to provide on-going safety communication up, down, and across the organization.
Management proactively engages employees and works to keep the lines of safety communication
honest and open. All employees are made aware of the importance of OCTS’s SMS through the
distribution of OCTS’s Safety Management Policy Statement to each employee. OCTS also posts
copies of the Safety Management Policy Statement in all facilities.
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Orange County Transportation Services Agency Safety Plan
Authorities, Accountabilities, and Responsibilities
Accountable Executive
The Transportation Services Director serves as OCTS’s Accountable Executive with the following
authorities, accountabilities, and responsibilities under this plan:
• Responsible for ensuring an SMS culture for OCTS operations employees
• Controls and directs human and capital resources needed to develop and maintain the ASP and
SMS and has ultimate responsibility for carrying out the Public Transportation Agency Safety Plan
of a public transportation agency;
• Responsibility for carrying out the agency’s Transit Asset Management Plan; and
• control or direction over the human and capital resources needed to develop and maintain both
the agency’s Public Transportation Agency Safety Plan, in accordance with 49 U.S.C. § 5329(d), and
the agency’s Transit Asset Management Plan in accordance with 49 U.S.C. § 5326
• Designates a Chief Safety Officer who reports directly to the Accountable Executive
Chief Safety Officer or SMS Executive
The Accountable Executive designates the Director of Commuter Operations as OCTS’s Chief Safety
Officer. The Chief Safety Officer has the following authorities, accountabilities, and responsibilities
under this plan:
• Promotes safety awareness throughout the organization ensuring that safety management has a
high priority;
• Ensures that ASP documentation is current and accessible to all employees, communicating
changes to all personnel;
• Monitors the effectiveness of safety mitigations;
• Provides Safety Risk Management advice and supports the Executive Director and personnel who
conduct and oversee Safety Assurance activities.
Employee Safety Reporting Program (ESRP)
OCTS is committed to the safest transit operating standards possible. To achieve this, it is imperative
that OCTS have uninhibited reporting of all incidents and occurrences which may compromise the
safe conduct of our operations. To this end, every employee is responsible for the communication of
any information that may affect the integrity of transit safety. OCTS encourages employees who
identify safety concerns in their day-to-day duties and to report them to senior management in good
faith without fear of retribution.
OCTS encourages participation in the ESRP by protecting employees that report safety conditions in
good faith. However, OCTS may take disciplinary action if the safety report received by OCTS is from
a source other than the employee, or involves an illegal act, gross negligence, or a deliberate or willful
disregard of promulgated regulations or procedures.
There are many ways employees can report safety conditions:
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Orange County Transportation Services Agency Safety Plan
Agency Leadership and Executive Management
Agency Leadership and Executive Management also have authorities and responsibilities for day-to-
day SMS implementation and operation of OCTS’s SMS under this plan. OCTS Agency Leadership and
Executive Management include:
• Transportation Administrator
• Transit Operations Manager
• Transit Operations Supervisor
OCTS Leadership and Executive Management personnel have the following authorities,
accountabilities, and responsibilities:
• Participate as members of OCTS’s Safety Committee as called upon;
• OCTS Safety Committee: Reported safety hazards are evaluated by the Safety Committee. Safety
Committee members include the Chief Safety Officer, Operations Manager, Safety/Training
Manager and the Field Operations Specialist.
• Oversee day-to-day operations of the SMS in their departments;
• Provide subject matter expertise to support implementation of the SMS as requested by the
Accountable Executive or the Chief Safety Officer.
The Safety/Training Manager has the following additional authorities, accountabilities, and
responsibilities:
• Provides safety related training to employees;
• Maintains full knowledge of all standard and safety operating procedures;
• Ensures that employees make safety a primary concern when on the job;
• Listens and acts upon any safety concerns raised by OCTS staff;
• Oversees day-to-day implementation and operation of OCTS's SMS; and
• Maintains OCTS’s Safety Event Log.
The Transit Operations Manager has the following additional authorities, accountabilities, and
responsibilities:
• Monitors OCTS’s Safety Event Log and analyzes trends in hazards, occurrences, incidents, and
accidents to maintain OCTS’s Critical Asset Vulnerability Action Report as part of Safety Risk
Management (SRM); and
• Identifies substandard performance in OCTS's SMS and develops action plans for approval by the
Accountable Executive.
• Chairs the OCTS Safety Committee and coordinates quarterly meetings.
Key Staff
OCTS relies on Dispatch/Supervisors, Operators and Mechanics Technicians as front- line safety
personnel take part in monthly Safety Meetings in support of the SMS:
• Safety Committee: All Safety Events are discussed as well as any activities that have been put in
place to prevent future occurrences. Facility inspections and any hazards identified are also
discussed. This committee’s members include the Safety/Training Manager (chair), at least one
Dispatch/Supervisor and one or more of the Transit Operators and Mechanics.
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Orange County Transportation Services Agency Safety Plan
• All-Employee Safety Meetings: A permanent agenda item in monthly All- Employee Safety
Meetings is dedicated to safety. Safety issues are discussed and documented. Hazard reports and
mitigations will be shared, safety topics will be brought up for open discussion, further feedback
solicited, and hazard self-reporting further encouraged.
Safety Training
Transit Operations Manager and Supervisor are certified by the Community Transportation
Association of America (CTAA) and provide the following list of training to all transit operators:
Passenger Assistance Safety and Sensitivity (PASS)
Wheelchair Securement
MDT Tablet
PASS safety
Ecolane
DA, Ambulatory
Non Ambulatory
Passenger Safety
Service Animal
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Orange County Transportation Services Agency Safety Plan
VI. Safety Risk Management
Safety Risk Management Process
OCTS uses the SRM process as a primary method to ensure the safety of our operations, passengers,
employees, vehicles, and facilities. It is a process whereby hazards and their consequences are
identified, assessed for potential safety risk, and resolved in a manner acceptable to OCTS’s
leadership. OCTS’s SRM process allows us to carefully examine what could cause harm and determine
whether we have taken sufficient precautions to minimize the harm, or if further mitigations are
necessary.
OCTS’s Operations Manager leads OCTS’s SRM process, working with OCTS’s Safety Committee to
identify hazards and consequences, assess safety risk of potential consequences, and mitigate safety
risk. The results of OCTS’s SRM process are documented in our Critical Asset Vulnerability Action
Report and Assessment Log and referenced materials.
Safety Hazard Identification
Establishing effective hazard identification programs is fundamental to safety management at OCTS.
Hazard identification can be reactive or proactive in nature. Occurrence reporting, incident
investigation and trend analysis are essentially reactive. Other hazard identification methods actively
seek feedback by observing and analyzing day-to-day operations. Common hazard identification
activities include:
Safety audits and inspections of vehicles and facilities;;
Safety event and incident investigation and reporting;
Review of vehicle camera footage;
Results of training assessments;
Review of performance data and safety performance targets;
Observations from supervisors;
Maintenance reports;
OCTS ESRP
Safety Committee, Drivers’ and other staff meetings
Evaluating safety related comments from customers and passengers;
Federal Transit Administration (FTA) oversight
The practice of reporting and learning from accident precursors (drive-cam) is a valuable
complement to other hazard identification practices. To be successful, hazard identification must
take place within a just safety culture. Accident precursors are not only an opportunity to identify
potential hazards, but also for supervisors to coach operators through various safety situations.
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Orange County Transportation Services Agency Safety Plan
When a safety concern is observed by OCTS personnel it is reported to OCTS’s Operations Manager—
these reports are made in accordance with OCTS’s employee reporting policy. OCTS’s Operations
Manager also receives customer comments related to safety, and the dispatch daily Operations Log.
OCTS’s Operations Manager reviews these sources for hazards and documents them in OCTS’s
Critical Asset Vulnerability Action Report.
OCTS’s Operations Manager also may enter hazards into the Critical Asset Vulnerability Action Report
based on their review of OCTS’s operations and maintenance, the results of audits and observations,
and information received from FTA and other oversight authorities, as well as the National
Transportation Safety Board.
OCTS’s Operations Manager may conduct further analyses of hazards and consequences entered
into the Critical Asset Vulnerability Action Report to collect information and identify additional
consequences and to inform which hazards should be prioritized for safety risk assessment.
OCTS’s Operations Manager will then prepare an agenda to discuss identified hazards and
consequences with the Safety Committee. This agenda may include additional background on the
hazards and consequences, such as the results of trend analyses, vehicle camera footage, vendor
documentation, reports and observations, or information supplied by FTA or other oversight
authorities
Chief Safety Officer and Operations Manager will evaluate recommendations from the Safety
Committee and any identified hazard that poses a real and immediate threat to life, property, or the
environment will be brought to the attention of the Accountable Executive and addressed through
the SRM process (with or without the full Safety Committee) for safety risk assessment and
mitigation. This means that the Chief Safety Officer believes immediate intervention is necessary to
preserve life, prevent major property destruction, or avoid harm to the environment that would
constitute a violation of Environmental Protection Agency or any state environmental protection
standards. Otherwise, the Safety Committee will prioritize hazards for further SRM activity.
Safety Risk Assessment
Once hazards have been identified, OCTS will conduct an assessment to determine the potential
consequences. Factors to be considered are the likelihood of occurrence, the severity of the
consequences, and the level of exposure to the hazard. The Operations Manager and Safety
Committee assess prioritized hazards using a Risk Assessment Matrix (RAM). Results of the risk
assessment process will help determine whether the risk is being effectively managed by prioritizing
combined risks into levels, High, Medium, or Low, based on the likelihood of occurrence and severity
of the outcome. For purposes of accepting risk:
“High” hazard ratings will be considered unacceptable and require action from OCTS to mitigate
the safety risk
“Medium” hazard ratings will be considered undesirable and require OCTS’s Safety Committee
to make a decision regarding their acceptability
“Low” hazard ratings may be accepted by the Chief Safety Officer without additional review.
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Orange County Transportation Services Agency Safety Plan
The Operations Manager schedules safety risk assessment activities on the Safety Committee
agenda. During the meeting, the Operations Manager reviews the hazard and its consequence(s) and
reviews available information on severity and likelihood. The Chief Safety Officer and/or Operations
Manager may request support from members of the Safety Committee in obtaining additional
information to support the safety risk assessment.
Once sufficient information has been obtained, the Operations Manager will facilitate completion of
relevant sections of the Critical Asset Vulnerability Action Report, using the OCTS Safety Risk
Assessment Matrix, with the Safety Committee. The Operations Manager will document the Safety
Committee’s safety risk assessment, including hazard rating and mitigation options for each assessed
safety hazard in the Critical Asset Vulnerability Action Report. The Operations Manager will maintain
on file Safety Committee agendas, additional information collected, and the Critical Asset
Vulnerability Action Report and Assessment Tool entries for a period of three years from the date of
generation.
Safety Risk Mitigation
OCTS’s Operations Manager and the Safety Committee also review current methods of safety risk
mitigation and establish methods or procedures to mitigate or eliminate safety risk associated with
specific hazards. If the risks are unacceptable, OCTS will take steps to lower the risk to an acceptable
or tolerable level, or to remove or avoid the hazard. The level of risk can be lowered by:
Reducing the severity of the potential consequences;
Reducing the likelihood of occurrence and/or;
Reducing the exposure to that risk; or
Some combination of 1, 2 or 3 above.
In general, OCTS will take the following safety actions to mitigate risk. These actions can be grouped
into three broad categories, including:
Physical Defenses: These include objects and technologies that are engineered to discourage, or
warn against, or prevent inappropriate action or mitigate the consequences of events (e.g. traffic
control devices, fences, safety restraining systems, etc.).
Administrative Defenses: These include procedures and practices that mitigate the likelihood of
accident/incident (e.g. safety regulations, standard operating procedures, personnel proficiency,
supervision inspection, training, etc.).
Behavioral Defenses: These include behavioral interventions through education and public
awareness campaigns aimed at reducing risky and reckless behavior.
OCTS’s Operations Manager tracks and updates safety risk mitigation information in the Critical Asset
Vulnerability Action Report and makes the Register available to the Safety Committee and to other
OCTS staff upon request.
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Orange County Transportation Services Agency Safety Plan
Safety Committee
The current Safety Committee consisted of the Transit Operations Manager and one driver. Hard
copies of the ASP was provided to all the drivers in their break room. However, no feedback was
provided. The Safety Committee further reviewed the ASP and approved it on July 31, 2022. Their
approval is provided below.
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Orange County Transportation Services Agency Safety Plan
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Orange County Transportation Services Agency Safety Plan
VII. Safety Assurance
Safety Assurance provides the necessary feedback to ensure that the SMS is functioning effectively
and that OCTS is meeting or exceeding its safety objectives. Safety assurance requires a clear
understanding of how safety performance will be evaluated, or in other words, what metrics will be
used to assess system safety and determine if the safety management system is working properly.
Having decided on the metrics by which success will be measured; safety management requires using
these metrics within the organization for ongoing performance improvement.
Through our Safety Assurance process, OCTS:
Assesses the effectiveness of safety risk mitigations to make sure the mitigations are appropriate
and are implemented as intended;
Investigates safety events to identify causal factors; and
Analyzes information from safety reporting, including data about safety failures, defects, or
conditions.
Safety Performance Monitoring and Measurement
One purpose of the OCTS SMS is to ensure that OCTS is tracking and addressing safety concerns of all
types that arise within OCTS services and facilities. OCTS has many processes in place to monitor its
entire transit system for compliance with operations and maintenance procedures including:
Monitoring Activities:
Facility and Bus Inspections
Safety Meetings
Training Activities
Accident Investigation Reports
Injury Reports
Preventative Maintenance of Vehicles
Comprehensive Vehicle Maintenance Review
Ride-along Evaluations (Driver and Route)
Security Officers and Cameras
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Orange County Transportation Services Agency Safety Plan
The safety data collected from the above sources will be analyzed by OCTS for potential safety
impacts. Data are compared against performance trends by the Operations Manager to determine
where Actions needs to be taken. OCTS is committed to using the data collected and information
learned from mitigation efforts to inform decision making and instill positive change. The main
objective of all safety mitigations is the improvement of transit system safety. The mechanism for
monitoring safety risk mitigations varies depending on the mitigation. OCTS’s Operations Manager
and OCTS’s Safety Committee monitor operations to identify mitigations that may be ineffective,
inappropriate, or not implemented as intended.
When performance goals are not met, OCTS will work to identify why such goals were not met and
what actions can be taken to minimize the gap in achieving defined goals.
Identify why the mitigations were unsuccessful
Identify unrealistic expectations that may have been hampering process
GAP analysis
Create new mitigation strategies
Help make informed resource allocation decisions
Identify improvements
Reassessment
Internally reported safety concerns can be recorded through an incident report or through the ESRP.
These safety concerns are either handled immediately by the Safety/Training Manager and/or brought
to the attention of OCTS Safety Manager and the Safety Committee as needed. All concerns are filed
for data/record keeping purposes.
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Orange County Transportation Services Agency Safety Plan
VIII. Safety Promotion
Competencies and Training
OCTS’s Accountable Executive and Agency Leadership must complete FTA’s SMS Awareness online
training and an executive session on safety management sponsored by CT’s transit insurance pool.
OCTS’s safety training program applies to all employees directly responsible for safety, including:
Bus vehicle operators,
Dispatchers,
Maintenance technicians,
Managers and supervisors, and
Safety/Training Manager
Basic training requirements for OCTS’s employees, including frequencies and refresher training, are
documented by the Safety/Training Manager.
Operations safety-related skill training includes the following:
New-hire bus vehicle operator classroom and hands-on skill training,
Bus vehicle operator refresher training,
Bus vehicle operator retraining (recertification or return to work),
Classroom and on-the-job training for dispatchers,
Classroom and on-the-job training for operations supervisors and managers,
Accident investigation training for operations supervisors and managers.
Driver Evaluations,
Personal Protective Equipment,
Lockout/Tagout training
Bloodborne Pathogens and
NCDOT Minimum Safety Standards
Vehicle maintenance safety-related skill training includes the following:
Ongoing vehicle maintenance technician skill training,
Ongoing skill training for vehicle maintenance supervisors,
Personal Protective Equipment,
Bloodborne Pathogens,
Ongoing hazardous material training for vehicle maintenance technicians and supervisors, and
Lockout/Tagout training
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Orange County Transportation Services Agency Safety Plan
Safety Communication
OCTS believes safety promotion is critical to the success of an SMS and aids in ensuring that the
organization understands safety policies, procedures, and structure. Further, safety promotion
involves establishing an organizational and workplace culture that recognizes safety as a core value,
training employees in safety principles, and allowing open communications of safety issues.
OCTS’s safety communication activities focus on requirements established in 49 CFR Part 673 (Part
673): That a transit agency must communicate safety and safety performance information
throughout its organization which conveys information on hazards and safety risks relevant to
employees' roles and responsibilities and informs employees of safety actions taken in response to
reports submitted through the employee safety reporting program.
OCTS maintains safety communication through:
Employee trainings,
Safety Communication Board,
Daily Safety Announcements/Messages,
Monthly Safety Meetings for Drivers and Maintenance Techs,
Driver Award Programs, and
Safety section of employee handbook.
Positive safety culture must be generated from the top-down. The actions, attitudes, and decisions
at the policy- making level must demonstrate a genuine commitment to safety. Safety must be
recognized as the responsibility of each employee with the ultimate responsibility for safety resting
with the Transportation Services Director of OCTS. Employees must trust that they will have
management support for decisions made in the interest of safety while recognizing that intentional
breaches of safety will not be tolerated.
The primary goal of safety promotion at OCTS is to develop a positive safety culture that allows SMS
to succeed. A
positive safety culture at OCTS is defined as one which is:
A. An Informed/Learning Culture
Employees understand the hazards and risks involved in their areas of operation;
Employees are provided with the necessary knowledge, training and resources; and
Employees work continuously to identify and overcome threats to safety.
B. A Just Culture
Employees know and agree on what is acceptable and unacceptable behavior per policies
outlined in their respective employee handbooks; and
Human errors must be understood but negligence and willful violations cannot be tolerated.
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Orange County Transportation Services Agency Safety Plan
C. A Reporting Culture
Employees are encouraged to voice safety concerns and to share critical safety information
without the threat of punitive action; and
When safety concerns are reported they are analyzed and appropriate action is taken.
Employees are updated on safety issues by management and safety reports are fed back to staff
so that everyone learns the pertinent lessons.
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Orange County Transportation Services Agency Safety Plan
IX. Risk Reduction Program
Risk Reduction Program and Control Process
The Risk Reduction Program and Control Process involves the analysis and corrective action taken to
reduce the risk associated with an identified hazard to the lowest practical level. Using the
assessment and evaluation results, hazards are mitigated to an acceptable level by one or more of
the below described methods, also known as the hierarchy of controls:
Design for Elimination or Minimum Risk: Where possible, hazards will be eliminated through design.
In many cases, hazards are inherent and cannot be eliminated through design. In other cases,
eliminating the hazard is not practical or financially feasible. If the hazard cannot be eliminated, it
will be reduced to an acceptable level by incorporating the principles of system safety, using fail-safe
devices and principles in design, incorporating high-reliability system components, and using
redundant or backup hardware and software devices.
Utilize Safety Devices: Hazards that cannot be eliminated or controlled through design selection shall
be controlled to an acceptable level using fixed, automatic, or other protective safety design features
or devices. These are permanent system design features that improve safety by automatically
controlling the risk of hazard without human interaction. Provisions shall be made for periodic
functional checks of safety devices.
Install Warning Devices: When either design or safety devices cannot effectively eliminate or control
an identified hazard, warning devices can be used to detect the hazardous condition and to generate
an adequate warning signal to correct the hazard or provide for personnel evacuation. Warning
devices should be standardized to minimize the probability of incorrect reaction of personnel to
these warning signals.
Develop Procedures and Instruction: When it is impossible or impractical to eliminate hazards
through design selection or adequately reduce its associated risks through safety or warning devices,
then approved procedures and training programs must be used. However, this is the lowest level of
control, and relies on training to recognize the hazard and personnel actions to avoid the hazard.
Procedures may include the use of personal protective equipment. Precautionary notations and
warning signs must be standardized.
Hazard resolution often requires a combination of the methods of control. The use of warning,
caution and other forms of written advisories alone to control undesirable risks will be carefully
reviewed to ensure that no other additional measures are possible. Hazards classified as
“unacceptable” are not permissible.
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Orange County Transportation Services Agency Safety Plan
Accident Prevention Program
The Accident Prevention Program (APP) is the agency’s written plan describing its total health and
safety program to prevent accidents, illnesses, and injuries on the job. The program is tailored to the
needs of OPTS Transit’s workplace/operation and to the types of hazards involved.
This program covers the Employee Health and Safety group’s responsibilities, and describes agency
policy and general procedures concerning employee health and safety. Included programs,
procedures, and processes:
Job hazard analysis
Safety inspections
Safety reporting
Accident investigation (employee injury/accident)
Hazard control process
Accident and incident recordkeeping
Safety orientation
Safety communication
Hazard specific programs and plans
SOPs to support the above programs and procedures
The APP is available to all employees and initially introduced to new employees during their initial
Core Safety Training.
Preventing Assault on Transit Workers
The Bipartisan Infrastructure Law instituted recent changes to the Public Transportation Agency
Safety Plan (PTASP) requirements at 49 U.S.C. § 5329(d) and establishes compliance deadlines for
implementing these new provisions. One of these changes requires all public transit agencies update
their ASP to include de-escalation or assault prevention training. OCTS provides its staff the following
resource to obtain the necessary training:
Federal Transit Administration (FTA) - Assault Awareness and Prevention for Transit Operators
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Orange County Transportation Services Agency Safety Plan
X. Additional Information
Supporting Documents
This PTASP was developed from information in other Orange County Public Transportation
documents, policies and procedures and manuals. Those documents are listed below:
Orange County Public Transportation Employee Handbook
Safety and Security Plan (SSP)
Vehicle Maintenance Plan
Facility Maintenance Plan
Training Manual
81
Orange County Transportation Services Agency Safety Plan
XI. Definitions in ASP
Term Definition
Accountable Executive
A single, identifiable person who has ultimate responsibility for
carrying out the Public Transportation Agency Safety Plan of a public
transportation agency; responsibility for carrying out the agency's
Transit Asset Management Plan; and control or direction over the
human and capital resources needed to develop and maintain both
the agency's Public Transportation Agency Safety Plan, in accordance
with 49 U.S.C. 5329(d), and the agency's Transit Asset Management
Plan, in accordance with 49 U.S.C. 5326.
Accident
An event that involves any of the following: a loss of life; a report of a
serious injury to a person; a collision of public transportation vehicles;
or an evacuation for life safety reasons, at any location, at any time,
whatever the cause.
Hazard
Any real or potential condition that can cause injury, illness, or death;
damage to or loss of the facilities, equipment, rolling stock, or
infrastructure belonging to OCTS; or damage to the environment.
Risk
Composite of predicted severity and likelihood of the potential effect
of a hazard.
Risk Mitigation Method(s) to eliminate or reduce the effects of hazards.
Safety Assurance
Processes within a transit agency's Safety Management System that
function to ensure the implementation and effectiveness of safety risk
mitigation, and to ensure that the transit agency meets or exceeds its
safety objectives through the collection, analysis, and assessment of
information.
Safety Event Is any accident, safety incident or safety occurrence (defined below).
Safety Incident
An event that involves any of the following: a personal injury that is
not a serious injury; one or more injuries requiring medical transport;
or damage to facilities, equipment, rolling stock, or infrastructure that
disrupts transit operations.
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Orange County Transportation Services Agency Safety Plan
Safety Management
Policy
A transit agency's documented commitment to safety, which defines
the transit agency's safety objectives and the accountabilities and
responsibilities of its employees in regard to safety.
Safety Management
System
The formal, top-down, organization-wide approach to managing safety
risk and assuring the effectiveness of a transit agency's safety risk
mitigation. SMS includes systematic procedures, practices, and policies
for managing risks and hazards.
Safety Occurrence
An event without any personal injury in which any damage to facilities,
equipment, rolling stock, or infrastructure does not disrupt transit
operations.
Safety Performance
Target A performance target related to safety management activities.
Safety Promotion
A combination of training and communication of safety information to
support SMS as applied to the transit agency's public transportation
system.
Safety Risk
Assessment
The formal activity whereby a transit agency determines Safety Risk
Management priorities by establishing the significance or value of its
safety risks.
Safety Risk
Management
A process within a transit agency's Agency Safety Plan for identifying
hazards and analyzing, assessing, and mitigating safety risk.
Serious Injury
Any injury which: (1) requires hospitalization for more than 48 hours,
commencing within 7 days from the date the injury was received; (2)
results in a fracture of any bone (except simple fractures of fingers,
toes, or noses); (3) causes severe hemorrhages, nerve, muscle, or
tendon damage; (4) involves any internal organ; or (5) involves second-
or third-degree burns, or any burns affecting more than 5 percent of
the body surface.
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Orange County Transportation Services Agency Safety Plan
XII. List of Acronyms
Acronym
Word or Phrase
ASP
Agency Safety Plan
CFR
Code of Federal Regulations
ESRP
Employee Safety Reporting Program
FTA
Federal Transit Administration
MPO
Metropolitan Planning Organization
SMS
Safety Management System
SRM
Safety Risk Management
VRM
Vehicle Revenue Miles
84
TIP/WBS # Description Let/Start
Date
Completion
Date Cost Status Project Lead
SS-4907BQ
44757.1.1
44757.2.1
44757.3.1
Intersection improvements (All Way Stop) at SR 1005
(Greensboro-Chapel Hill Road) at SR 2369 (Sylvan
School Road) and SR 2371 (Pleasant Hill Road) in Snow
Camp.
5/1/21 Jun. 2021 $22,500 R/W
$153,000 CON
4-way stop installation and flasher
completed 4/17/18, utility relocations
complete, widening to be completed
under resurfacing project in summer
2022
Derek Dixon
48798 Installation of crosswalks and pedestrian signals and update
curb ramps at the intersection of US 70 (South Church Street)
and Edgewood Avenue (non-system) in Burlington.
8/4/21 Jul. 2022 $150,394 Construction Underway - Signal
upgrade completed, signal loops
and pavement markings remain to
be completed
Dawn McPherson
Derek Dixon
W-5807B
48952.1.3
48952.2.3
48952.3.3
Installation of ADA curb ramps and pedestrian accessible
signals on SR 1301 (Boone Station Drive) at SR 1301 (St.
Marks Church Road) and Boone Station Drive (non-system)
at Glidewell Road/Tiki Lane (non-system) in Burlington
Oct. 2021 FY2022 $75,000 PE funds scheduled to be released
2/2/21 - Construction Underway - All
work completed aside from APS at
Boone Station Drive
Dawn McPherson
Chad Reimakoski
B-5728
45684.1.1
45684.2.1
45684.3.1
Replace Bridge #112 over Reedy Fork Creek on NC87 in
Ossipee
4/19/22 FY2025 $6,200,000 Planning and design activities
complete - Contract execution in
process
Kevin Fischer
U-6010
47145.1.1
47145.2.1
47145.3.1
Intersection improvements at US 70 (South Church Street)
and SR 1226/SR 1311 (University Drive) in Burlington
4/19/22 FY 2024 $8,400,000 Planning and design activities
underway, ROW acquisition
complete, Utility relocations
underway - Contract execution in
process
Brian Ketner
47786
SM-5707B
47903.2.1
Intersection improvements on SR 1007 (Mebane Oaks Rd) at
SR 2126/2128 (Old Hillsborough Rd) south of Mebane.
Improvements include addition of left and right turn lanes,
radii widening, signal installation, resurfacing, and pavement
markings.
7/1/2022
4/27/2022
Aug. 2022 $898,500 Design complete, ROW complete Chad Reimakoski
Derek Dixon
SS-6007AE
49822.1.1
49822.3.1
Convert intersection from two way stop to all way stop at SR
1005 (E. Greensboro Chapel Hill Road) at SR 2351 (Bethel
South Fork Road) in Snow Camp.
3/9/2022
Jun. 2022
FY2023 $30,000 Planning and design activities
underway - installation of all way
stop installed 3/9/2022, Pending
final inspection
Dawn McPherson
NCDOT PROJECTS LOCATED IN BGUMPO - UNDER DEVELOPMENT
Page 1
BGUMPO May 2022
85
TIP/WBS # Description Let/Start
Date
Completion
Date Cost Status Project Lead
NCDOT PROJECTS LOCATED IN BGUMPO - UNDER DEVELOPMENT
W-5707D
44853.1.4
44853.2.4
44853.3.4
Safety Improvements to curve on NC 49 located between
Buckingham Mountain Road and SR 2363 (Beale Road) in
Snow Camp
6/16/22 Nov. 2022 $450,000 Planning and design activities
underway; ROW acquisition
underway
Chad Reimakoski
U-6017
47162.1.1
47162.2.1
47162.3.1
Intersection improvements at NC 54 (East Harden St.) and
NC 49 (East Elm St.) in Graham
6/15/23 FY2025 $2,100,000 Planning and design activities
underway - ROW underway
Rob Weisz
U-6013
47158.1.4
47158.2.4
47158.3.4
Widen NC 119 to multi-lanes from SR 1981 (Trollingwood-
Hawfields Rd)/ SR 2126 (Old Hillsborough Rd) to Lowes Blvd
(non-system) in Mebane.
12/19/23 FY2026 $6,200,000 Planning and design activities
underway, ROW beginning
underway
Rob Weisz
U-6011
47146.1.1
47146.2.1
47146.3.1
Intersection improvements at US 70 (South Church Street)
and SR 1158 (Huffman Mill Rd) in Burlington
8/20/24 FY2026 $2,400,000 Planning and design activities
underway - ROW acquisition
pending
Brian Ketner
U-5844
50234.1.1
50234.2.1
50234.3.1
Construct multi-lanes on NC62 from SR 1430 (Ramada Road)
to US 70 (South Church Street) in Burlington
3/18/25 FY2028 $10,000,000 Planning and design activities
underway
Rob Weisz
U-6014
47159.1.1
47159.2.1
47159.3.1
Widen SR 1716 (Graham-Hopedale Rd) to multi-lanes with
Bicycle/Pedestrian accommodations from SR 1720 (West
Hanover Rd) to Morningside Drive in Burlington
3/18/25 FY2027 $13,200,000 Planning and design activities
underway, Includes EB-5882
Rob Weisz
B-6052
48709.1.1
48709.2.1
48709.3.1
Replace bridge 68 over NCRR / Norfolk Southern Railroad on
SR 1928 (Trollingwood Road) in Haw River
1/20/26 FY2027 $2,500,000 PE funding approved 5/6/19 Kevin Fischer
I-6009
47962.1.1
47962.2.1
47962.3.1
Interchange improvements at I-40/I-85 and SR 1158 (Huffman
Mill Road). Construct additional right turn lane on I-40 WB
Ramp and improve operations at SR 1308 (Garden Road)
intersection in Burlington
6/27/29 FY2031 $936,000 PE funding approved 6/5/18 Brian Ketner
Page 2
BGUMPO May 2022
86
TIP/WBS # Description Let/Start
Date
Completion
Date Cost Status Project Lead
NCDOT PROJECTS LOCATED IN BGUMPO - UNDER DEVELOPMENT
U-6009
47144.1.1
47144.2.1
47144.3.1
Widen and construct center turn lane on US70 (West Church
St) from Tarleton Ave. to Fifth Street in Burlington
1/1/40 FY2040 $6,337,000 Planning and design activities on
hold
Rob Weisz
I-6059
48689.1.1
48689.2.1
48689.3.1
Interchange improvements at I-40/I-85 and SR 1981
(Trollingwood-Hawfields Road) in Mebane
1/1/40 FY2040 $12,400,000 PE funding scheduled for 12/4/24 Laura Sutton
Page 3
BGUMPO May 2022
87
5/6/2022
North Carolina Department of Transportation
Active Projects Under Construction - Alamance Co.
Contract
Number
TIP
Number
Location Description Contractor Name Resident
Engineer
Contract Bid
Amount
Availability
Date
Completion
Date
Work Start
Date
Estimated
Completion
Date
Progress
Schedule
Percent
Completion
Percent
C203844 U-3109A NC-119 RELOCATION FROM I-40/85 TO SR-1921
(MEBANE ROGERS RD/ STAGE COACH RD).
THALLE CONSTRUCTION
CO., INC.
Howell, Bobby J $45,389,069.36 6/26/2017 1/28/2021 8/3/2017 5/31/2022 100.00 99.93
C204106 U-3109B NC-119 RELOCATION NORTH OF SR-1921 (MEBANE
ROGERS RD) TO SOUTH OF SR-1918 (MRS WHITE
RD).
THALLE CONSTRUCTION
CO., INC.
Howell, Bobby J $8,151,660.80 8/27/2018 11/28/2020 10/4/2018 5/15/2022 100.00 87.30
C204111 U-6015 BURLINGTON - GRAHAM SIGNAL SYSTEM ALS OF NORTH
CAROLINA LLC
Howell, Bobby J $7,938,392.20 10/29/2018 8/15/2021 2/11/2019 5/31/2022 100.00 93.50
C204603 I-5711 I-40/I-85 AND SR 1007 (MEBANE OAKS ROAD) IN
MEBANE INTERCHANGE IMPROVEMENTS
ZACHRY
CONSTRUCTION
CORPORATION
Howell, Bobby J $12,865,732.71 4/26/2021 1/11/2024 4/26/2021 1/11/2024 33.00 34.34
C204626 RESURFACE 1 SECTION OF NC 87, 1 SECTION OF
NC 49 AND 21 SECTIONS OF SECONDARY ROADS
FSC II LLC DBA FRED
SMITH COMPANY
Lorenz, PE, Kris $4,639,570.37 6/3/2021 11/1/2022 6/28/2021 11/1/2022 52.10 15.36
DG00407 REPLACE BRIDGE #444 ON SR 1768 (HUGHES MILL
ROAD) OVER JORDAN CREEK
SMITH-ROWE, LLC Howell, Bobby J $620,550.15 6/3/2021 8/31/2022 9/23/2021 7/31/2022 54.00 99.75
DG00511 REPLACE BRIDGE #173 ON SR 1149 (HUFFMAN MILL
ROAD) OVER BACK CREEK
R.E. BURNS & SONS CO.,
INC.
Snell, PE,
William H
$2,106,851.45 5/3/2021 10/25/2022 5/3/2021 10/25/2022 90.00 53.54
DG00520 R-5787F INSTALLATION OF ADA COMPLIANT CURB RAMPS
AT VARIOUS ROUTES
DOT CONSTRUCTION
INC
Howell, Bobby J $1,271,240.40 5/10/2021 4/14/2023 1/25/2022 4/14/2023 15.90 17.69
DG00521 REPLACE BRIDGE #164 ON SR 1113 (KIMESVILLE
ROAD) OVER NORTH PRONG STINKING QUARTER
CREEK
FSC II LLC DBA FRED
SMITH COMPANY
Hayes, PE,
Meredith D
$1,418,242.53 6/21/2021 11/18/2021 6/21/2018 5/31/2022 100.00 100.00
DG00523 REPLACE BRIDGE #128 ON SR 2369 (SYLVAN ROAD)
OVER CANE CREEK
FSC II LLC DBA FRED
SMITH COMPANY
Hayes, PE,
Meredith D
$963,820.60 5/24/2021 8/22/2021 6/10/2021 5/31/2022 100.00 94.64
DG00527 HS-2007C PLACEMENT OF THERMOPLASTIC PAVEMENT
MARKING LINES ON VARIOUS SECONDARY ROADS
THROUGHOUT THE DIVISION
TMI SERVICES INC.Cvijetic, PE,
Bojan
$1,358,289.72 8/16/2021 12/31/2022
DG00553 RESURFACE THREE SECTIONS OF SECONDARY
ROADS IN ALAMANCE COUNTY
SHARPE BROTHERS A
DIVISION OF VECELLIO &
GROGAN, INC.
Hayes, PE,
Meredith D
$2,739,764.39 4/1/2022 6/30/2022 3/10/2022 6/30/2023 15.00 16.86
DG00556 REPLACE BRIDGE #003 ON SR 1529 (DURHAM
STREET EXT.) OVER DRY CREEK
R.E. BURNS & SONS CO.,
INC.
Howell, Bobby J $789,559.95 4/19/2022 2/12/2022 4/19/2022
DG00559 RESURFACE A SECTION OF NC 100, NC 49, US 70 &
3 SECONDARY ROADS IN ALAMANCE COUNTY
BOGGS CONTRACTING,
INC
Howell, Bobby J $2,740,478.60 5/1/2022 6/30/2022
Page 1 of 1
88
TIP/WBS # Description LET/Start
Date
Completion
Date Cost Status Project Lead
SS-6007AD
49823.1.1
49823.3.1
Convert intersection from two way stop to all way stop at the
intersection of SR 1710 (Old NC 10) and SR 1712 (University
Station Road) west of Durham
5/31/2022 Sep. 2022 $28,000 Planning and design activities underway.
Scheduled for installation on 5/11/22,
pending weather.
Dawn McPherson
SS-4907CD
47936.1.1
47936.2.1
47936.3.1
Horizontal curve improvements on SR 1710 (Old NC 10)
west of SR 1561/SR 1709 (Lawrence Road) east of
Hillsborough. Improvements consist of wedging pavement
and grading shoulders.
6/1/2022 Nov. 2022 $261,000 Planning and Design activities currently on
hold - Project shelved due to minimal
crash rate during observation period. To
be resubmitted for federal funding.
Chad Reimakoski
P-5701
46395.1.1
46395.3.1
Construct Platform, Passenger Rail Station Building at
Milepost 41.7 Norfolk Southern H-line in Hillsborough
6/30/2023
6/30/2022
FY2025
FY2024
$7,200,000 PE funding scheduled 7/1/2020 Matthew Simmons
SS-6207A
50337
NC 54 Pedestrian improvements between SR 1902 (Manning
Drive) and SR 1937 (Old Fayetteville Road) in Chapel Hill
and Carrboro. Improvements will include refuge islands,
crosswalks and pedestrian signals. Improvements to be
completed by state forces.
10/31/2022 6/30/2023 $171,000 Planning and design activities underway.Dawn McPherson
BL-0044
49998.1.1
NC 54 from Westbrook Drive in Carrboro to west of US
15/501/NC 86 (South Columbia Street) interchange in Chapel
Hill. Construct sidewalk and install pedestrian signals,
crosswalks, and refuge islands at selected locations.
2/16/2023 2/28/2024 $1,311,000 Planning and design activities underway.Chad Reimakoski
I-5958
45910.1.1
45910.3.1
Pavement Rehabilitation on I-40/I-85 from West of SR 1114
(Buckhorn Road) to West of SR 1006 (Orange Grove Road)
11/17/2026 FY2028 $8,690,000 PE funding approved 10/10/17 Chad Reimakoski
I-5967
45917.1.1
45917.2.1
45917.3.1
Interchange improvements at I-85 and SR 1009 (South
Churton Street) in Hillsborough
10/19/2027 FY2030 $16,900,000 PE funding approved 9/8/17, Planning and
Design activities underway, Coordinate
with I-0305 and U-5845
Laura Sutton
NCDOT DIV 7 PROJECTS LOCATED IN DCHCMPO - UNDER DEVELOPMENT
Page 1
DCHCMPO Jul. 2022
89
TIP/WBS # Description LET/Start
Date
Completion
Date Cost Status Project Lead
NCDOT DIV 7 PROJECTS LOCATED IN DCHCMPO - UNDER DEVELOPMENT
I-5959
45911.1.1
45911.3.1
Pavement Rehabilitation on I-85 from West of SR 1006
(Orange Grove Road) to Durham County line
11/16/2027 FY2029 $11,156,000 PE funding approved 10/10/17, Coordinate
with I-5967, I-5984 and I-0305
Chad Reimakoski
R-5821A
47093.1.2
47093.2.2
47093.3.2
Construct operational improvements including
Bicycle/Pedestrian accommodations on NC 54 from SR 1006
(Orange Grove Road) to SR 1107 /SR 1937 (Old Fayetteville
Road).
6/20/2028 FY2031 $7,000,000 PE funding approved 10/10/17, design
activities currently suspended,
Coordinating with NC54 West Corridor
Study
Rob Weisz
U-5845
50235.1.1
50235.2.1
50235.3.1
Widen SR 1009 (South Churton Street) to multi-lanes from I-
40 to Eno River in Hillsborough
7/18/2028 FY2031 $49,238,000 PE funding approved 5/14/15, Planning
and Design activities underway,
Coordinate with I-5967
Laura Sutton
I-5984
47530.1.1
47530.2.1
47530.3.1
Interchange improvements at I-85 and NC 86 in
Hillsborough
11/21/2028 FY2031 $20,900,000 PE funding approved 10/10/17, Planning
and Design activities underway,
Coordinate with I-0305 and I-5959
Laura Sutton
I-0305
34142.1.2
34142.2.2
34142.3.2
Widening of I-85 from west of SR1006 (Orange Grove Road)
in Orange Co. to west of SR 1400 (Sparger Road) in Orange
Co.
1/1/2040 FY2044 $132,000,000 PE funding approved 6/5/18, Planning and
design activities underway, Project
reinstated per 2020-2029 STIP (funded
project) and delete project I-5983
Laura Sutton
Page 2
DCHCMPO Jul. 2022
90
North Carolina Department of Transportation 7/14/2022
Active Projects Under Construction - Orange Co.
Contract
Number
TIP
Number
Location Description Contractor Name Resident
Engineer
Contract Bid
Amount
Availability
Date
Completion
Date
Work Start
Date
Estimated
Completion
Date
Progress
Schedule
Percent
Completion
Percent
C202581 EB-4707A IMPROVEMENTS ON SR-1838/SR-2220 FROM US-15/501 IN ORANGE
COUNTY TO SR-1113 IN DURHAM COUNTY. DIVISION 5
S T WOOTEN
CORPORATION
Nordan, PE,
James M
$4,614,460.00 5/28/2019 2/15/2021 5/28/2019 6/12/2022 100 88.81
C204078 B-4962 REPLACE BRIDGE #46 OVER ENO RIVER ON US-70 BYPASS.CONTI ENTERPRISES,
INC
Howell, Bobby J $4,863,757.00 5/28/2019 12/28/2021 6/19/2019 12/28/2021 84.31 98
C204632 I-3306A WIDENING I-40 FROM I-85 IN ORANGE COUNTY TO THE DURHAM
COUNTY LINE AND I-40 WESTBOUND IN DURHAM COUNTY NEAR
US-15/501.
THE LANE
CONSTRUCTION
CORPORATION
Cvijetic, PE,
Bojan
$236,457,869.00 9/27/2021 9/1/2025 10/28/2021 9/1/2025 9.98 9.98
C204674 RESURFACING 35 SECTIONS OF SECONDARY ROADS IN DURHAM
COUNTY.
FSC II LLC DBA FRED
SMITH COMPANY
Nordan, PE,
James M
$3,308,745.60 3/1/2022 9/29/2023 3/1/2022 9/29/2023 61.88 86.71
DG00483 RESURFACE SR 1010 (MAIN STREET/FRANKLIN STREET) FROM SR
1005 (JONES FERRY ROAD) TO NC 86 (COLUMBIA STREET)
CAROLINA SUNROCK
LLC
Howell, Bobby J $845,631.59 5/18/2019 8/7/2020 5/23/2022 6/30/2022 20 18.71
DG00520 R-5787F INSTALLATION OF ADA COMPLIANT CURB RAMPS AT VARIOUS
ROUTES
DOT CONSTRUCTION
INC
Howell, Bobby J $1,271,240.40 5/10/2021 4/14/2023 1/25/2022 4/14/2023 21.57 21.76
DG00527 HS-2007C PLACEMENT OF THERMOPLASTIC PAVEMENT MARKING LINES ON
VARIOUS SECONDARY ROADS THROUGHOUT THE DIVISION
TMI SERVICES INC.Cvijetic, PE,
Bojan
$1,358,289.72 8/16/2021 12/31/2022 5/18/2022 6/15/2022 1.35 1.35
DG00534 REPLACE BRIDGE #99 OVER NEW HOPE CREEK ON SR 1723 (NEW
HOPE CHURCH ROAD)
CONTI ENTERPRISES,
INC
Howell, Bobby J $1,108,442.00 1/3/2022 11/3/2022 5/9/2022 11/30/2022 81.51 31.68
DG00547 RESURFACE A SECTION OF NC 49 & 6 SECONDARY ROADS IN
ORANGE COUNTY
FSC II LLC DBA FRED
SMITH COMPANY
Howell, Bobby J $4,299,745.38 4/1/2022 10/31/2022 4/1/2022 10/31/2022 57 84.28
DG00550 AST TREATMENT OF 32 SECONDARY ROADS IN ORANGE COUNTY WHITEHURST PAVING
CO INC.
Howell, Bobby J $1,840,813.26 4/1/2022 10/31/2022
DG00554 RESURFACE A SECTION OF NC 54 & 14 SECONDARY ROADS IN
ORANGE COUNTY
FSC II LLC DBA FRED
SMITH COMPANY
Howell, Bobby J $3,755,101.19 4/1/2022 10/31/2022 4/28/2022 10/31/2022 42 41.52
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91
TIP/WBS # Description Let/Start Date Completion
Date Cost Status Project Lead
SS-4907CD
47936.1.1
47936.2.1
47936.3.1
Horizontal curve improvements on SR 1710 (Old NC 10) west
of SR 1561/SR 1709 (Lawrence Road) east of Hillsborough.
Improvements consist of wedging pavement and grading
shoulders.
Jun. 2022 Nov. 2022 $261,000 Planning and Design activities currently on
hold - Project shelved due to minimal crash
rate during observation period. To be
resubmitted for federal funding.
Chad Reimakoski
I-5958
45910.1.1
45910.3.1
Pavement rehabilitation on I-40 / I-85 from west of SR 1114
(Buckhorn Road) to west of SR 1006 (Orange Grove Road).
11/17/26 FY 2028 $8,690,000 Planning activities pending Chad Reimakoski
I-5959
45911.1.1
45911.3.1
Pavement rehabilitation on I-85 from west of SR 1006 (Orange
Grove Road) to Durham County line.
11/16/27 FY2029 $11,156,000 Planning activities pending Chad Reimakoski
R-5821A
47093.1.2
47093.2.2
47093.3.2
Construct operational improvements including
Bicycle/Pedestrian accommodations on NC 54 from SR 1006
(Orange Grove Road) to SR 1107 /SR 1937 (Old Fayetteville
Road).
6/20/28 FY2030 $3,194,000 PE funding approved 10/10/17, design
activities currently suspended, Coordinating
with NC54 West Corridor Study
Rob Weisz
NCDOT DIV 7 PROJECTS LOCATED IN TARPO - UNDER DEVELOPMENT
Page 1 TARPO-Orange Co Jun. 2022
92
North Carolina Department of Transportation 6/1/2022
Active Projects Under Construction - Orange Co.
Contract
Number
TIP
Number
Location Description Contractor Name Resident
Engineer
Contract Bid
Amount
Availability
Date
Completion
Date
Work Start
Date
Estimated
Completion
Date
Progress
Schedule
Percent
Completion
Percent
C202581 EB-4707A IMPROVEMENTS ON SR-1838/SR-2220 FROM US-15/501 IN ORANGE
COUNTY TO SR-1113 IN DURHAM COUNTY. DIVISION 5
S T WOOTEN
CORPORATION
Nordan, PE,
James M
$4,614,460.00 5/28/2019 2/15/2021 5/28/2019 6/12/2022 100 87.73
C204078 B-4962 REPLACE BRIDGE #46 OVER ENO RIVER ON US-70 BYPASS.CONTI ENTERPRISES,
INC
Howell, Bobby J $4,863,757.00 5/28/2019 12/28/2021 6/19/2019 12/28/2021 84.31 98
C204632 I-3306A WIDENING I-40 FROM I-85 IN ORANGE COUNTY TO THE DURHAM
COUNTY LINE AND I-40 WESTBOUND IN DURHAM COUNTY NEAR US-
15/501.
THE LANE
CONSTRUCTION
CORPORATION
Cvijetic, PE,
Bojan
$236,457,869.00 9/27/2021 9/1/2025 10/28/2021 9/1/2025 8.13 8.13
C204674 RESURFACING 35 SECTIONS OF SECONDARY ROADS IN DURHAM
COUNTY.
FSC II LLC DBA FRED
SMITH COMPANY
Nordan, PE,
James M
$3,308,745.60 3/1/2022 9/29/2023 3/1/2022 9/29/2023 61.88 69.72
DG00483 RESURFACE SR 1010 (MAIN STREET/FRANKLIN STREET) FROM SR
1005 (JONES FERRY ROAD) TO NC 86 (COLUMBIA STREET)
CAROLINA SUNROCK
LLC
Howell, Bobby J $845,631.59 5/18/2019 8/7/2020 5/23/2022
DG00485 U-5846 SR 1772 (GREENSBORO STREET) AT SR 1780 (ESTES DRIVE),
CONSTRUCT ROUNDABOUT
FSC II LLC DBA FRED
SMITH COMPANY
Howell, Bobby J $3,375,611.30 5/28/2019 3/1/2022 7/29/2019 6/10/2022 96 99.96
DG00520 R-5787F INSTALLATION OF ADA COMPLIANT CURB RAMPS AT VARIOUS
ROUTES
DOT CONSTRUCTION
INC
Howell, Bobby J $1,271,240.40 5/10/2021 4/14/2023 1/25/2022 4/14/2023 21.57 21.76
DG00527 HS-2007C PLACEMENT OF THERMOPLASTIC PAVEMENT MARKING LINES ON
VARIOUS SECONDARY ROADS THROUGHOUT THE DIVISION
TMI SERVICES INC.Cvijetic, PE,
Bojan
$1,358,289.72 8/16/2021 12/31/2022
DG00534 REPLACE BRIDGE #99 OVER NEW HOPE CREEK ON SR 1723 (NEW
HOPE CHURCH ROAD)
CONTI ENTERPRISES,
INC
Howell, Bobby J $1,108,442.00 1/3/2022 11/30/2022 5/9/2022
DG00547 RESURFACE A SECTION OF NC 49 & 6 SECONDARY ROADS IN
ORANGE COUNTY
FSC II LLC DBA FRED
SMITH COMPANY
Howell, Bobby J $4,299,745.38 4/1/2022 10/31/2022 4/1/2022 10/31/2022 14 44.4
DG00550 AST TREATMENT OF 32 SECONDARY ROUTES IN ORANGE COUNTY WHITEHURST PAVING
CO. INC.
Howell, Bobby J $1,840,813.26 4/1/2022 10/31/2022
DG00554 RESURFACE A SECTION OF NC 54 & 14 SECONDARY ROADS IN
ORANGE COUNTY
FSC II LLC DBA FRED
SMITH COMPANY
Howell, Bobby J $3,755,101.19 4/1/2022 10/31/2022 4/28/2022 10/31/2022 1.4 5.48
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93