HomeMy WebLinkAbout2020-381-E-Housing Dept-Benevate Inc. dba Neighborly SoftwareRevised 11/19
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[Departmental Use Only]
TITLE Benevate/Neighborly Software
FY 2019-2020
NORTH CAROLINA
SERVICES AGREEMENT NO RFP/RFQ-
BENEVATE
ORANGE COUNTY
This Services Agreement (hereinafter “Agreement”), made and entered into this 18th day of
June, 2020, (“Effective Date”) by and between Orange County, North Carolina a political
subdivision of the State of North Carolina (hereinafter, the "County") and Benevate Inc. (dba
Neighborly Software), (hereinafter, the "Provider").
WITNESSETH:
That the County and Provider, for the consideration herein named, do hereby agree as
follows:
1. Services
a. Scope of Work.
i) This Agreement is for services to be rendered by Provider to County with respect
to (insert type of project): Housing and Community Development Software
ii) By executing this Agreement, the Provider represents and agrees that Provider is
qualified to perform and fully capable of performing and providing the services
required or necessary under this Agreement in a fully competent, professional and
timely manner.
iii) Time is of the essence with respect to this Agreement.
iv) The services to be performed under this Agreement consist of Basic Services, as
described and designated in Section 3 hereof. Compensation to the Provider for
Basic Services under this Agreement shall be as set forth herein.
2. Responsibilities of the Provider
a. Services to be provided. The Provider shall provide the County with all services
required in Section 3 to satisfactorily complete the Project within the time limitations set
forth herein and in accordance with the highest professional standards.
b. Standard of Care.
i) The Provider shall exercise reasonable care and diligence in performing services
under this Agreement in accordance with the highest generally accepted standards
of this type of Provider practice throughout the United States and in accordance
with applicable federal, state and local laws and regulations applicable to the
performance of these services. Provider is solely responsible for the professional
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quality, accuracy and timely completion and/or submission of all work related to
the Basic Services.
ii) Provider shall be responsible for all errors or omissions of its agents, contractors,
employees, or assigns in the performance of the Agreement. Provider shall
correct any and all errors, omissions, discrepancies, ambiguities, mistakes or
conflicts at no additional cost to the County.
iii) The Provider shall not, except as otherwise provided for in this Agreement,
subcontract the performance of any work under this Agreement without prior
written permission of the County. No permission for subcontracting shall create,
between the County and the subcontractor, any contract or any other relationship.
iv) Provider is an independent contractor of County. Any and all employees of the
Provider engaged by the Provider in the performance of any work or services
required of the Provider under this Agreement, shall be considered employees or
agents of the Provider only and not of the County, and any and all claims that may
or might arise under any workers compensation or other law or contract on behalf
of said employees while so engaged shall be the sole obligation and responsibility
of the Provider.
v) If activities related to the performance of this Agreement require specific licenses,
certifications, or related credentials Provider represents that it and/or its
employees, agents and subcontractors engaged in such activities possess such
licenses, certifications, or credentials and that such licenses certifications, or
credentials are current, active, and not in a state of suspension or revocation.
vi) In determining the Basic Services to be provided, should any documents be
referenced in this Agreement, the terms of this Agreement shall have priority in
any conflict between the terms of referenced documents and the terms of this
Agreement.
vii) Should this Agreement involve project designs, the construction or creation of
which is to be bid out and/or fulfilled by other contractors, and bidding or
negotiation with contractors produce prices which, when added to the other
elements of the approved total project cost, produce a cost that is in excess of the
approved total project cost, the Provider shall participate with the County in
negotiation and design adjustments to the extent such are necessary to obtain
prices within the approved total project cost. All activity of the Provider with
respect to these matters shall constitute Basic Services and shall be performed by
the Provider without additional compensation. If negotiation and design
adjustments fail to bring costs within the total project cost the County may reject
all bids and Provider will redesign and/or reduce portions of the project in an
effort to reduce the bid prices to within the total project cost and rebid the project.
One such redesign is included within Basic Services. If this second letting for
bids does not produce bids that are within the approved total project cost initially
or after negotiations with the contractor the cost is not reduced to an amount
within the total project cost, the Provider is not obligated to engage in further
redesign.
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3. Basic Services
a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows
(fully describe services to be provided): Provider will provide County with hosted
software for the enrollment, qualification, administration and reporting of the following
programs: Housing Rehabiltation, Tenant Based Rental Assistance, Affordable Housing
Construction, and Asset Management (see attached Exhibits A-D).
4. Duration of Services
a. Term. The term of this Agreement shall be from June 18, 2020 to June 17, 2021.
b. Scheduling of Services.
i) The Provider shall schedule and perform its activities in a timely manner.
ii) Should the County determine that the Provider is behind schedule, it may require
the Provider to expedite and accelerate its efforts, including providing additional
resources and working overtime, as necessary, to perform its services in
accordance with the approved project schedule at no additional cost to the
County.
iii) The Commencement Date for the Provider's Basic Services shall be June 18,
2020.
5. Compensation
a. Compensation for Basic Services. Compensation for Basic Services shall include all
compensation due the Provider from the County for all services satisfactorily (as
determined by the County) performed pursuant to this Agreement. The maximum
amount payable for Basic Services shall not exceed Sixteen Thousand One Hundred
Dollars ($16,100.00). Payment for satisfactorily performed Basic Services shall become
due and payable within thirty (30) days of Provider properly invoicing County. Payment
shall be subject to provisions of Section 5(b).
b. Disputes. In the event the amount stated on an invoice is disputed by the County, the
County may withhold payment of all or a portion of the amount stated on an invoice
until the parties resolve the dispute. Should Provider fail to perform its duties under the
terms of this Agreement, County may, without fault or penalty, withhold any payment
associated with the work to be performed until such time as said work is completed.
c. Additional Services. County shall not be responsible for costs related to any services in
addition to the Basic Services performed by Provider unless County requests such
additional services in writing and such additional services are evidenced by a written
amendment to this Agreement.
6. Responsibilities of the County
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a. Cooperation and Coordination. The County has designated (Emila Sutton) to act as the
County's representative with respect to the Project and shall have the authority to render
decisions within guidelines established by the County Manager and/or the County Board
of Commissioners and shall be available during working hours as often as may be
reasonably required to render decisions and to furnish information.
7. Insurance
a. General Requirements. Provider shall obtain, at its sole expense, Commercial General
Liability Insurance, Automobile Insurance, Workers’ Compensation Insurance, and any
additional insurance as may be required by County’s Risk Manager as such insurance
requirements are described in the Orange County Risk Transfer Policy and Orange
County Minimum Insurance Coverage Requirements (each document is incorporated
herein by reference and may be viewed at
http://www.orangecountync.gov/departments/purchasing_division/contracts.php). If
County’s Risk Manager determines additional insurance coverage is required such
additional insurance shall consist of N/A (if no additional insurance required mark N/A
as being not applicable). Provider shall not commence work until such insurance is in
effect and certification thereof has been received by the County's Risk Manager.
8. Indemnity & Limitation of Liability
a. Indemnity. To the extent authorized by North Carolina law the Provider agrees to
defend, indemnify and hold harmless the County from all loss, liability, claims or
expense, including attorney's fees, arising out of or related to the Project and arising
from property damage or bodily injury including death to any person or persons caused
in whole or in part by the negligence or misconduct of the Provider except to the extent
same are caused by the negligence or willful misconduct of the County. It is the intent
of this provision to require the Provider to indemnify the County to the fullest extent
permitted under North Carolina law.
b. Limitation of Liability. To the extent permitted by North Carolina law, and
notwithstanding anything to the contrary, except for bodily injury of a person or property
damage, company and its suppliers (including but not limited to all equipment and
technology suppliers), officers, affiliates, representatives, contractors and employees
shall not be responsible or liable with respect to any subject matter of this agreement or
terms and conditions related thereto under any contract, negligence, strict liability or
other theory: (a) for error or interruption of use or for loss or inaccuracy or corruption of
data or cost of procurement of substitute goods, services or technology or loss of
business; (b) for any indirect, exemplary, incidental, special or consequential damages;
(c) for any matter beyond company’s reasonable control; or (d) for any amounts that,
together with amounts associated with all other claims, exceed the services under this
agreement in the 12 months prior to the act that gave rise to the liability, in each case,
whether or not company has been advised of the possibility of such damages.
9. Amendments to the Agreement
a. Changes in Basic Services. Changes in the Basic Services and entitlement to additional
compensation or a change in duration of this Agreement shall be made by a written
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Amendment to this Agreement executed by the County and the Provider. The Provider
shall proceed to perform the Services required by the Amendment only after receiving a
fully executed Amendment from the County.
10. Termination
a. Termination for Convenience of the County. This Agreement may be terminated without
cause by the County and for its convenience upon seven (7) days’ prior written notice to
the Provider.
b. Other Termination. The Provider may terminate this Agreement based upon the County's
material breach of this Agreement; provided, the County has not taken all reasonable
actions to remedy the breach. The Provider shall give the County seven (7) days' prior
written notice of its intent to terminate this Agreement for cause.
c. Compensation After Termination.
i) In the event of termination, the Provider shall be paid that portion of the fees and
expenses that it has earned to the date of termination, less any costs or expenses
incurred or anticipated to be incurred by the County due to errors or omissions of
the Provider.
ii) Should this Agreement be terminated, the Provider shall deliver to the County
within seven (7) days, at no additional cost, all deliverables including any
electronic data or files relating to the Project.
d. Waiver. The payment of any sums by the County under this Agreement or the failure of
the County to require compliance by the Provider with any provisions of this Agreement
or the waiver by the County of any breach of this Agreement shall not constitute a
waiver of any claim for damages by the County for any breach of this Agreement or a
waiver of any other required compliance with this Agreement.
e. Suspension. County may suspend the Basic Services and this Agreement at any time for
County’s convenience and without penalty to County upon three (3) days’ notice to
Provider. Upon any suspension by County, Provider shall discontinue work on the Basic
Services and shall not resume the Basic Services until notified to proceed by County.
11. Additional Provisions
a. Limitation and Assignment. The County and the Provider each bind themselves, their
successors, assigns and legal representatives to the terms of this Agreement. Neither the
County nor the Provider shall assign or transfer its interest in this Agreement without the
written consent of the other.
b. Governing Law. This Agreement and the duties, responsibilities, obligations and rights
of respective parties hereunder shall be governed by the laws of the State of North
Carolina. By executing this Agreement Provider affirms that Provider and any
subcontractors of Provider are and shall remain in compliance with Article 2 of Chapter
64 of the North Carolina General Statutes. By executing this Agreement Provider
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certifies that Provider has not been identified, and has not utilized the services of any
agent or subcontractor identified, on the list created by the State Treasurer pursuant to
G.S. 147-86.58. By executing this Agreement Provider certifies that Provider has not
been identified, and has not utilized the services of any agent or subcontractor identified,
on the list created by the State Treasurer pursuant to G.S. 147-86.81.
c. Non-Discrimination. Provider shall at all times remain in compliance with all applicable
local, state, and federal laws, rules, and regulations including but not limited to all state
and federal non-discrimination laws, policies, rules, and regulations and the Orange
County Non-Discrimination Policy and Orange County Living Wage Policy (each policy
is incorporated herein by reference and may be viewed at
http://www.orangecountync.gov/departments/purchasing_division/contracts.php.) Any
violation of the Orange County Non-Discrimination Policy is a breach of this Agreement
and County may immediately terminate this Agreement without further obligation on the
part of the County. This paragraph is not intended to limit and does not limit the
definition of breach to discrimination.
d. Dispute Resolution. Any and all suits or actions to enforce, interpret or seek damages
with respect to any provision of, or the performance or non-performance of, this
Agreement shall be brought in the General Court of Justice of North Carolina sitting in
Orange County, North Carolina. It is agreed by the parties that no other court shall have
jurisdiction or venue with respect to such suits or actions. Binding arbitration may not
be initiated by either Party, however, the Parties may agree to nonbinding mediation of
any dispute prior to the bringing of such suit or action.
e. Entire Agreement. This Agreement represents the entire and integrated agreement
between the County and the Provider and supersedes all prior negotiations,
representations or agreements, either written or oral. This Agreement may be amended
only by written instrument signed by both parties. Modifications may be evidenced by
facsimile signatures.
f. Severability. If any provision of this Agreement is held as a matter of law to be
unenforceable, the remainder of this Agreement shall be valid and binding upon the
Parties.
g. Ownership of Work Product. Should Provider’s performance of this Agreement generate
documents, items or things that are specific to this Project such documents, items or
things shall become the property of the County and may be used on any other project
without additional compensation to the Provider. The use of the documents, items or
things by the County or by any person or entity for any purpose other than the Project as
set forth in this Agreement shall be at the full risk of the County.
h. Non-Appropriation. Provider acknowledges that County is a governmental entity, and
the validity of this Agreement is based upon the availability of public funding under the
authority of its statutory mandate.
In the event that public funds are unavailable and not appropriated for the performance of
County’s obligations under this Agreement, then this Agreement shall automatically
expire without penalty to County immediately upon written notice to Provider of the
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unavailability and non-appropriation of public funds. It is expressly agreed that County
shall not activate this non-appropriation provision for its convenience or to circumvent
the requirements of this Agreement, but only as an emergency fiscal measure during a
substantial fiscal crisis.
In the event of a change in the County’s statutory authority, mandate and/or mandated
functions, by state and/or federal legislative or regulatory action, which adversely affects
County’s authority to continue its obligations under this Agreement, then this Agreement
shall automatically terminate without penalty to County upon written notice to Provider
of such limitation or change in County’s legal authority.
i. Signatures. This Agreement together with any amendments or modifications may be
executed electronically. All electronic signatures affixed hereto evidence the consent of
the Parties to utilize electronic signatures and the intent of the Parties to comply with
Article 11A and Article 40 of North Carolina General Statute Chapter 66.
j. Notices. Any notice required by this Agreement shall be in writing and delivered by
certified or registered mail, return receipt requested to the following:
Orange County Provider’s Name
Attention: Emila Sutton Benevate Inc
P.O. Box 8181 3423 Piedmont Rd NE
Hillsborough, NC 27278 Atlanta, GA 30305
[SIGNATURE PAGE TO FOLLOW]
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IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have
hereunder set their hands and seal, all as of the day and year first above written.
ORANGE COUNTY: PROVIDER:
By: _________________________________
County Manager
By: __________________________________
J. Jason Rusnak, President
Printed Name and Title
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ORANGE COUNTY—DEPARTMENT USE ONLY
______________________________________________________________________________
Party/Vendor Name: Benevate Inc. dba Neighborly Software Party/Vendor Contact Person: Martin Greenlee
Contact Phone: 360-964-0694 Party/Vendor Address: 3432 Piedmont Road NE, Suite 550 City Atlanta State: GA
Zip: 30305 Department: Housing and Community Development Amount: $16,100.00 Purpose: Housing and
community development software Budget Code(s): 32473020-630000-47319 ($3,100); 32470320-630000 ($1,000);
10460120-630000-95020 ($12,000) Vendor # 66249 (N/A if new vendor) Vendor is a BOCC consultant? Yes
No Contract Type: (Check one) New Renewal Amendment Effective Date 06/18/20 Approved
by Board Yes No Agenda Date:
This agreement is approved as to technical form and content and I as Department Director affirmatively state work
on this project has not been initiated prior to execution of the agreement:
Department Director’s Signature ________________________________________ Date: ________
Agreements for emergency services or repair are not subject to the above affirmation. If services related to this
agreement have already begun or been completed please briefly describe the nature of the emergency condition that
was addressed:
Information Technologies
(Applicable only to hardware/software purchases or related services) This agreement has been reviewed and is
approved as to information technology content and specifications:
Office of the Chief Information Officer___________________________________ Date: ________
Risk Management
This agreement is approved for sufficiency of insurance standards, specifications, and requirements:
Office of the Risk Management Officer___________________________________ Date: _________
Financial Services
This instrument has been pre-audited in the manner required by the Local Government Budget and Fiscal Control
Act:
Office of the Chief Financial Officer ____________________________________ Date: _________
Legal Services
This agreement is approved as to legal form and sufficiency:
Office of the County Attorney __________________________________________Date: ________
Clerk to the Board
Received for record retention:
All Docusign contracts must be copied to Sherri Ingersoll upon completion: singersoll@orangecountync.gov
The following signature block is for hard copies only and is not required for Docusign contracts:
Office of the Clerk to the Board __________________________________________Date:_________
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6/18/2020
6/19/2020
6/19/2020
6/19/2020
6/19/2020
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DocuSign Envelope ID: 67A8D3E6-9C5D-4F22-8415-91E4EB03E854
EXHIBIT A
Services Statement of Work
1. SaaS Services Description. Company will provide Customer with hosted software for the enrollment, qualification,
administration and reporting of the following activities:
a. Housing Rehabilitation
b. Tenant Based Rental Assistance
c. Affordable Housing Construction
d. Asset Management
Company will make available to Customer all updates, and any documentation for such updates, to the Services. Company will
ensure that (i) new features or enhancements to existing features are synchronized with the previous version, and (ii) updates will
not degrade the performance, functionality, or operation of the Services.
2. Training Services. Company will conduct one (1) eight (8) hour training session, whic h may be recorded by Customer. The
purpose of the training sessions is to familiarize administrator personnel with the workflow and functionality of hosted soft ware.
3. Technical Support. Company will provide Technical Support to Customer via electronic mail on weekdays during the hours of
9:00 am through 7:00 pm Eastern time, with the exclusion of Federal Holidays (“Support Hours”). Customer may initiate a
helpdesk ticket during Support Hours by emailing support@neighborlysoftware.com. Company will use commercially
reasonable efforts to respond to all Helpdesk tickets within one (1) business day.
4. Data Storage. Company agrees that any and all Customer data will be stored, processed, and maintained solely in data centers
located in the United States.
5. Backup and Recovery of Customer Data. As a part of the Services, Company is responsible for mainta ining a backup of
Customer Data and for an orderly and timely recovery of such data in the event that the Services may be interrupted. Company
shall maintain a contemporaneous backup of Customer Data that can be recovered within fou r (4) hours at any point in time.
6. Loss of Data. In the event of any act, error or omission, negligence, misconduct, or breach that compromises or is suspected to
compromise the security, confidentiality, or integrity of Customer Data or the physical, technical, administrative, or
organizational safeguards put in place by Company that relate to the protection of the security, confidentiality, or integrit y of
Customer Data, Company shall, as applicable: (a) notify Customer as soon as practicable but no later than twenty -four (24) hours
of becoming aware of such occurrence; (b) cooperate with Customer in investigating the occurrence, including making available
all relevant records, logs, files, data reporting, and other materials required to comply with applicable law or as otherwise
required by Customer; (c) in the case of Personally Identifiable Information (PII), at Customer’s sole election, (i) notify the
affected individuals who comprise the PII as soon as practicable but no later than is required to comply with applicable law, or,
in the absence of any legally required notification period, within five (5) calendar days of the occurrence; (d) in the case of PII,
provide third-party credit and identity monitoring services to each of the affected individuals who comprise the PII for the period
required to comply with applicable law, or, in the absence of any legally required monitoring services, for six (6) months
following the date of notification to such individuals; (e) perform or take any other actions required to comply with applica ble
law as a result of the occurrence; Notification to affected indivi duals, as described above, shall comply with applicable law, be
written in plain language, and contain, at a minimum: name and contact information of Company’s representative; a description
of the nature of the loss; a list of the types of data involved; the known or approximate date of the loss; how such loss may affect
the affected individual; what steps Company has taken to protect the affected individual; what steps the affected individual can
take to protect himself or herself; contact information for major credit card reporting agencies; and, information regarding the
credit and identity monitoring services to be provided by Company. This Section shall survive the termination of this
Agreement.
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EXHIBIT B
Service Level Terms
The Services shall be available 99.5%, measured monthly, excluding holidays and scheduled downtime. Further, any downtime
resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be exclude d from any
such calculation. Customer's sole and exclusive remedy, and Company's entire liability, in connection with Service availabili ty shall be
a “Performance Credit.”
1) Definitions.
(a) “Actual Uptime” shall mean the total minutes in the reporting month that the Services were actually available for normal use.
(b) “Maintenance Window” shall mean the total minutes in the reporting month represented by the following day(s) and time(s)
during which Company shall maintain the Services: Tuesday, Thursday, Saturda y 11pm-3am ET.
(c) “Scheduled Downtime” shall mean the total minutes in the reporting month represented by the Maintenance Window.
(d) “Scheduled Uptime” shall mean the total minutes in the reporting month less the total minutes represented by the Schedul ed
Downtime.
2) Calculation. (Actual Uptime / Scheduled Uptime) * 100 = Percentage Uptime (as calculated by rounding to the second decimal
point)
3) Performance Credit. Performance credits may not be redeemed for cash and will only apply a credit to the month in which the
incident occurred.
(a) Where Percentage Uptime is equal to or greater than 99.5%, no Performance Credit will be due to Customer.
(b) Where Percentage Uptime is less than 99.5%, Customer shall be due a Performance Credit in the amount of 5% of the Services
Fees (as calculated on a monthly basis for the reporting month)
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EXHIBIT C
Implementation Services Statement of Work
This Implementation Services Statement of Work describes the Services to be performed, and Deliverables to be provided, by Company
in completion and satisfaction of the Implementation Services.
1) Company Key Roles. Company will assign an Engagement Manager who will be Customer’s primary contact person and
who will coordinate all the activities of the Implementation team.
2) Customer Key Roles. Customer will assign a person to be the focal point to coordinate the use r and technical support and
resources needed for the implementation, and to be responsible for approvals and decisions. This person will coordinate
data collection and reconciliation, review each stage of the implementation process, and provide end user involvement with
systems and user acceptance training. Schedule and cost estimates assume that personnel acting in the roles noted above to
be reasonably and readily available to the Company team as needed throughout the project. Additionally, all approvals and
decisions are made within a reasonable time period.
3) Implementation Steps. The following are the general steps which make up the implementation process:
Kickoff meeting
Program Design and Documentation
System Configuration and Signoff
Data Review and Validation
Administrator Training
Historical Data Collection (if applicable)
4) Implementation Deliverables. The following are the items that will be delivered as part of implementation:
a. Program Design and Documentation
List of all documents to be uploaded into the system as part of the Program
List of all documents to be generated by the system as part of the Program
b. System Configuration
Create Administrator accounts in the system
Configure Customer enrollment application in the system
Configure Customer specific approvals and workflow in the system, including up to thirty (30)
documents/images to be uploaded
Configure up to two (2) program documents to be generated by system
c. Data Review and Validation
Provide up to five (5) business days for Customer to test and validate system data and configuration
d. Administrator Training
Conduct one (1) eight (8) hour training session, which may be recorded by Customer.
e. Historical data conversion
(Optional) Upload Customer historical “active” data (i.e. outstanding loa ns, grants, etc.) to be provided
by Customer in an electronic format specified by Company and priced in Exhibit D.
5) Customer Responsibilities
a. Design and approve data elements, program workflow, and eligibility criteria
b. Identify all program documents required to be stored in the system
c. Identify all program documents to be generated by the system
d. Provide historical data in electronic format specified by Company
e. Test and approve system configuration
f. Provide final sign off that the system meets all requireme nts (“Go Live”)
g. Participate in administrator training session
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EXHIBIT D
Per User Pricing
Additional programs and user licenses may be purchased, pro -rata to the Initial Service Term, based on the pricing table below.
Erika Brandt
Orange County, NC - Housing and Community Development
ebrandt@orangecountync.gov
919-245-4331
USER PRICE FREQ USERS
ANNUAL
PRICE
$200 Monthly 4 $9,600.00
$150 Monthly 0 $0.00
$100 Monthly 0 $0.00
- Technical Support Included
- Hosting/Security in Microsoft Tier IV Data Center Included
- Data Strorage, Backup and Recovery Included
$9,600.00
UNIT PRICE FREQ UNIT AMOUNT
$1,500 One Time 4 $6,000.00
Included
- Administrator Training (8 hrs Virtual)Included
Included
- Travel (no onsite travel during COVID-19 pandemic)$800 Per Trip 0 $0.00
(Optional) 'Data Migration of Active Loans (Minimum $2,000)$2.50 Per Loan 0
(Optional) - Craftsman Book Spec. Database-Cost Estimating $500.00 Annually 1 $500.00
a - Includes configuration for the following programs:ONE TIME IMPLEMENTATION TOTAL 6,500.00$
(1) Housing Rehabilitation
(2) Tenant Based Rental Assistance
(3) Affordable Housing Construction YEAR ONE TOTAL:$16,100.00
(4) Asset Management ANTICIPATED YEAR TWO TOTAL:$9,600.00
1. Recurring fees are invoiced annually in advance.
2. Implementation fees are invoiced at engagement
CLIENT
Annual Recurring Fees
One Time Implementation Fee
Software Implementation Per Programa
Neighborly Software Per Administrator Fee (Users 1-10)
Neighborly Software Per Administrator Fee (Users 11-20)
Neighborly Software Per Administrator Fee (Users 21+)
ANNUAL TOTAL
-Administrator Guide
Notes
- Software Configuration to Client Design
3. Research Triangle discount offered. If three jurisdictions sign on before July 31, 2020 the One-Time
Implementation fees will be reduced $500 to $1,000 per program. If five jurisdictions sign on before July 31, 2020
the discount will be reduced by $1,000 to $500 per program.
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