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HomeMy WebLinkAboutPruitt Carolina Point 2020-01-07Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Nursing Home Facility Name/Address: Pruitt Carolina Point, 5935 Mt. Sinai Rd, Durham, NC 27705 Visit Date: 01 / 07/ 2020 Time spent in facility: 1 hr 30 min Arrival time: 3pm Name of person exit interview was held with: Phyllis Greer, RN, E Shift Nursing Supervisor Interview was held: in Person Committee Members Present: Jerry Graham, Martha Bell Report Completed by: Martha Bell Number of Residents who received personal visits from committee members: 9 and one family member Resident Rights Information is clearly visible: Yes Ombudsman Contact Info is correct and clearly posted: Yes The most recent survey was readily accessible: Yes (Required for Nursing Homes Only) Staffing information clearly posted: Yes Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? No 2.One resident noted with inch long fingernails on both hands; mentioned no one had offered to cut nails in “a couple of months.” 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 3.Many asleep or watching TV; one reading book. Most staff observed around nursing station or speaking with one another rather than interacting w/residents. 4. Were residents interacting with staff, other residents & visitors? Yes 4.See note under Item “3.” One resident mentioned he wished “everyone would get along better.” Asked to elaborate; said problem was both staff to staff and resident to staff. 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? N/A 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 10. Several pieces of equipment noted in alcoves leading to outside doors marked “not an exit.” Concern that in an emergency might cause resident confusion. Staff reported difficulty not enough storage room in appropriately designated areas. 11. Did residents feel their living areas were too noisy? N/A 12. Does the facility accommodate smokers? Where? x Outside only Yes 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? No 14. “Courteous manner”: see follow-up comments Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. Two residents specifically mentioned appreciating the Assistant Activities staff.. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? N/A N/A 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? N/A 17 Many dine in assigned room; visit not conducted during meal hours 18. Do residents have privacy in making and receiving phone calls? yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes No Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? • Staff Courtesy • Food choices • Opportunities for activities • Nail care Committee members found evening shift nursing supervisor to be highly accepting of care concerns. Also noted was an easily read colorful video bulletin board listing resident rights and ways in which concerns and thanks could be made to administration. Yes Courtesy: One family member sought out committee members; very distressed about trying to help spouse late at night via telephone call to staff. Spouse asking to use urinal; staff response heard by wife was “we’re going to put you in a diaper” when resident asked for assistance with urinal. Spouse tried a second time to reach staff for assistance; call answered by different staff member and when spouse asked: “to whom am I speaking;” staff responded in perceived unhelpful manner “you don’t need to know;“ Nursing supervisor said she would immediately address after meeting. Committee members also provided Ombudsman Information to family member. Food Choices: Often voiced as either overcooked or unheated. Continues as a concern Activities: When resident who was reading a book; would have like some type of library to make own choices. Nail Care: Facility provides manicures; resident s have right to decline however based on response to visitor’s questions about nail length, it appeared as if this need had not be appropriately addressed. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form.