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HomeMy WebLinkAboutStratford 2020-01-20Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home Nursing Home xAdult Care Home The Stratford 405 Smith Level Road, Chapel Hill, NC 27516 Visit Date: 1/20/2020 Time spent in facility: 1.5 hr Arrival time: 9:30 am pm Name of person exit interview was held with: Interview was held: x in Person Phone Admin. SIC (Supervisor in Charge) Other Staff Rep. Lisa Anderson (Name & Title) Committee Members Present: MaryLou Gelblum, Shade Little Report Completed by: Shade Little Number of Residents who received personal visits from committee members: 8 Resident Rights Information is clearly visible:x Yes No Ombudsman Contact Info is correct and clearly posted: Yes No The most recent survey was readily accessible: Yes No (Required for Nursing Homes Only) Staffing information clearly posted: x Yes No Resident Profile Yes/No/NA Comments/Other Observations Do the residents appear neat, clean and odor free? Y Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Y Did you see or hear residents being encouraged to participate in their care by staff members? N Were residents interacting with staff, other residents & visitors? Y Staff in memory unit were keeping multiple clients Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Y busy with tasks. Did you observe restraints in use? NA If so, did you ask staff about the facility’s restraint policies? NA Resident Living Accommodations Yes/No/NA Comments/Other Observations 1. Did residents describe their living environment as homelike? Y Fresh flowers in dining room, changed weekly. 2. Did you notice unpleasant odors in commonly used areas? N 3. Did you see items that could cause harm or be hazardous? N 4. Did residents feel their living areas were too noisy? N 5. Does the facility accommodate smokers? Where? X Outside only Inside only Both Inside/Outside Y 6. Were residents able to reach their call bells with ease? NA 7. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? NA Resident Services Yes/No/NA Comments/Other Observations 8. Were residents asked their preferences or opinions about the activities planned for them at the facility? NA 9. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Y Y 10. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? N 11. Do residents have privacy in making and receiving phone calls? Y 12. Is there evidence of community involvement from other civic, volunteer or religious groups? Y 13. Does the facility have a Resident’s Council? Family Council? Y Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? 1/ The seating options in the Memory Care Unit were grossly limited and inadequate for this population, many of whom were wheelchair bound. Most chairs had no arms and little padding, only two recliners were available, and those who used wheelchairs were all seated in them, though many were flimsy lightweight foldup transport chairs with no cushions. 2/ The building interior needs lots of TLC. Paint has been chipped in the hallways and rooms, there are old water stains and cracks in ceilings, and smudges abound. 3/ There were some faint residual odors of urine, dirty clothes, chemicals but staff were working diligently while we were there. During our exit conference with the new Director, she addressed all issues well. She is ordering all new dining room furniture for the Memory Unit and the handyman is working to correct building issues. She is hoping for less staff turnover and said she is there for the long haul. Y Discuss items from “Areas of Concern” Section as well as any changes observed during the visit Activity Director, Shylea Byrd, seems to have settled in. She has a variety of activities planned, both in the main unit and in the memory-care unit. She continues even though she knows she may have very low attendance. The new (4 months) director, Lisa, acknowledges the shortcomings in the facility. She is an experienced Stratford Corp. employee and seems to be ready for the task. Auditors are coming soon and changes are planned for furniture and lights. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form.