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HomeMy WebLinkAboutAgenda 04-23-2019 Attachment A - Durham Technical Community College - Orange County Campus FY19-20 Operating Budget Request and CIp 1 Orange County Expansion 2018-2020 2 Executive Summary The past 18 months have been used to conduct comprehensive assessments regarding expansion needs at the Orange County Campus of Durham Tech. This process consisted of an initial Needs Analysis (see Appendix A) in fall of 2017 by Hanover Research. We conducted two employer surveys (see Appendix B) in 2017 and 2018 and a SWOT analysis (see Appendix C) in fall 2018. In addition, committee comments and other formal and informal mechanisms were conducted to discern local workforce needs and identify program mix to address these needs. Some of the key stakeholders that provided input are as follows: Chapel Hill Carrboro City Schools Chapel Hill Chamber of Commerce Duke Health Care Durham Workforce Development Board Hillsborough Chamber of Commerce NC Works Career Center NC Workforce Solutions Orange County Economic Department Orange County Emergency Management Orange County Schools UNC Health Care Regional Partnership Workforce Development Board Triangle Regional Career Pathway Data from this process indicates a consensus of significant support for expansion from the county, including both school systems. Assessment results helped to identify three emerging priorities for expansion in Orange County as outlined below. First Emerging Priority: EExpand Portable Health Pathways. The demand for well-trained healthcare professionals working outside dedicated healthcare settings is evident. To meet this demand, the expansion of specific health programs must be a priority: x Increase current CNA offerings; add NA II; look at specialized credentials such as Home Health Aide, Hospice Care provider, Community Health Worker, Dialysis Technician, etc. x Expand current Anesthesia Technology program to include specialized certificates. x Provide Durham Tech Main Campus offerings at OCC including CTRA Level I, Medical Spanish Facilitator, Medical Coding, and Medical Assistant. x Add cardiovascular offerings (e.g. CV Tech or CV/V Interventional Technology, Interventional C and V Tech) and related specialized certificates (RCIA, ECG Tech, Stress Echo, etc). x Add Human Services offerings (substance abuse, mental health, social services) and cancer information management. x Add fitness and health promotion (emphasis on prevention and health coaching). Community-based medicine will be shifted from the hospital setting in the form of ambulatory health care, including clinics, long term care facilities, health department support settings, and home care. Given the shortage of doctors and dentists in rural areas, care will be shifted to providers such as Medical Assistants, Community Health Care Providers and Nursing Assistants. The need for healthcare technology will also continue to increase. 3 Second Emerging Priority: GGrow Public Safety Programs. Likewise, our public safety leaders appreciate our role in the coordination of public safety programs. We must grow our offerings to meet the demand: x Implement a full range of EMS offerings and specialties including EMS Instructor training. x Offer Fire Protection Technology and Fire Services Extension training at OCC. x Expand BLET and Law Enforcement Extension training. x Add Emergency Management at OCC. A fast track Paramedic Academy was created in fall 2018 due to a need voiced by local officials for Paramedics. In addition, over 100 cadets have completed a five month long BLET Academy created in partnership with the Orange County Sheriff’s Office. Expansion for these two public safety programs along with Fire Protection Technology, Fire Services Extension training, and Law Enforcement Extension training is needed as expressed by local fire stations. In addition, area public safety entities expressing work force needs include the following: Chapel Hill Police department, Carrboro Police department, Hillsborough Police department, UNC Hospital Security department, UNC Police department, UNC Athletic department, Orange County Emergency Services, Chapel Hill Fire department, Carrboro Fire department, Hillsborough Fire department, and Orange Rural Fire Stations. Specific needs in the expansion planning should include flex space for BLET and EMS scenarios and activities such as defense tactics, physical conditioning, and shower facilities. Third Emerging Priority: AAdd General Classrooms, Administrative and Faculty Office Space, Student Services Wing, Flexible Space, and Parking. General classroom and flexible space must be added to meet the needs of our community. Additional programs and services include the following: x Expand CCP offerings for both school districts and Middle College program. x Add general classroom space for short-term work-based learning courses. x Add a Student Services wing to include admissions, advising, tutoring, testing services, career services, student engagement activities x Add common areas including bookstore, cafeteria, and multipurpose room to accommodate up to 100 for student events, career fairs, and other events for the campus and community x Include flex space with shower facilities for public safety programs as well as health and wellness course offerings. x Add parking capacity to accommodate the increase in programming. At the Orange County Campus, the lack of space is a recurrent issue each semester. Lack of office space for the growing number of instructors on this campus, lack of “quiet zone” space for ADA compliant testing and on-line tutoring, and the lack of storage space for the equipment each department requires to realistically teach and prepare students for their career. On busy days, the shortage of parking spaces impacts OCC students due to the lack of alternative parking options beyond the current lots. Based on the results from the SWOT Analysis, customer service and commitment to quality education continue to be our strength. None of the weaknesses identified during the SWOT were items that OCC staff members were previously unaware of. Most weaknesses centered on facilities, both OCC and NC Works, mainly the lack of space at OCC and the need for 4 upgrades at NC Works. The other weaknesses listed such as no security cameras, no direct bus route to the Durham campus, the lack of food offerings, and the limited offerings of classes and programs will continue to be a challenge with limited space. On October 1, 2018, we began using a student satisfaction survey to be used by prospective and current students to obtain feedback about their experiences at OCC and NC Works. As of January 23, 2019, a total of 106 respondents completed the survey (See Appendix D). The results of the student satisfaction survey indicate that, in general, students are satisfied with their experiences at OCC and NC Works. Going forward, on a bi-annual basis, we plan to administer student satisfaction and other surveys to get feedback from consumers. Based on the results from the student satisfaction survey, and a specific question that asks about “other services, classes, and/or resources they would like to see at OCC”, several themes emerged: Service Count Courses Count Tutoring 6 Specific Course or 31 Bookstore 8 More Courses Cafeteria/Coffee/Food 8 Business 2 Financial Aid 3 Science Related 3 Student Engagement Activities 2 Health Tech 8 Career Services/job placement 2 IT 2 Advising 1 Art 4 Student Records 1 Bike Shop 1 The SWOT analysis, surveys, work sessions, and general public provide evidence that the campus is challenged to provide a full-campus experience with very limited space. Student Services function without dedicated space for ADA compliant testing, tutoring, counseling, disability services, financial aid, and other support services. Administrative space for adjunct faculty, College Liaisons, and support staff is also limited. The lack of common area spaces, cafeteria services, bookstore, and multipurpose space for student clubs and community activities challenges OCC’s ability to fully serve our student population. In addition, space being at capacity also limits any future career pathways requiring specialized equipment. Orange County Campus Existing Facilities Description Durham Tech’s Orange County Campus (OCC) is located on 20 acres at 525 College Park Road, Hillsborough. This one-building, comprehensive satellite campus offers a central location in Orange County. The 40,000-square-foot brick structure, in the Waterstone Development, holds 22 instructional spaces, including classrooms, computer and science labs, a library, flexible use space, instructional and student support services areas, and faculty and student lounges. All classrooms and labs have podiums, projectors, and Docucams. The current OCC teaching space includes eleven classrooms, four computer labs, three science labs, two health program classrooms/labs 5 (EMS, NA/AT), and 1 unfinished flex room. There are two staff/faculty workspace areas (6 offices in each area), a library, a reception area, one administrative office area (5 staff offices, 5 work areas, and 1 small conference room), one student lounge, four single-sex bathrooms, and IT/storage closets. As staffing and programming at OCC has evolved, numerous spaces have been repurposed to make them more functional for programming needs. Currently, there is not enough office space for adjunct faculty to access private office areas where they can have personal conversations or advising sessions with students. The lack of office space results in faculty utilizing classrooms as office space, often providing limited office hours on this campus for our students, or not being assigned to OCC at all due to limited resources. Limited space also impacts the provision of ADA compliant testing services to those students with accommodation plans, forcing some students to travel to the Main Campus testing center for test accommodations. In addition, the college provides on-line tutoring services, but OCC has no private computer workspace area designated so students can Skype or work privately with an on-line tutor. The campus library is utilized as a computer lab for students; therefore, due to the sound of the printer, there is no true “quiet zone” on campus. The student lounge is the only area on campus for both students and staff to congregate, and is frequently at capacity. Storage space is at capacity. Programs specifically assigned to OCC such as Emergency Medical Services (EMS), Anesthesia Technology (AT), and Nursing Assistant (NA) require large volumes of program supplies. Providing enough storage space for these programs has become a challenge and safety concern. Single layer parking for 198 is available and the county Park and Ride lot, with an additional 119 spaces, serves as an overflow parking lot and is directly adjacent to the campus. As campus offerings have grown, there is a need for additional parking options during peak times of the day. Four bus routes provide service to OCC primarily connecting the campus to Hillsborough and Chapel Hill. The only bus providing service to the city of Durham from OCC runs early morning or late afternoon; therefore, no direct transportation options exist between Durham Tech’s Main Campus and OCC for students during peak class times (mid-morning to mid-afternoon). Orange County Campus Current Instructional Offerings The Orange County Campus (OCC) aims to be our communities’ first choice for excellent credit and non- credit programs and courses that support a multitude of career and lifelong learning opportunities. OCC continues to strive to provide exceptional customer service and high-quality instruction, with a focus on student success. To meet this commitment, it is apparent that expansion to include a second building on the 20-acre site is needed as we continue to grow and promote the Orange County campus to the greater community as an important resource for obtaining credentials, gaining workforce skills, and as a provider of student support services to assist students with meeting their goals. Limited course offerings and dedicated OCC programs has forced some Orange County residents to travel to the Durham Campus or, in some cases, enroll at a neighboring community college. OCC current offerings include the following: x AA, AS (first two years of a four-year degree) x AAS degree in Emergency Medical Sciences x AAS degree Anesthesia Technology 6 x General Education courses for post-secondary technical and occupational programs leading to a degree, diploma, or certificate x Basic Law Enforcement Training (BLET) x Wide variety of corporate and continuing education courses for workforce preparation and development including EMT, Paramedic, and NA. x English Language development courses (ESL) x General Education for personal growth. Orange County Student Services and Academic Support Services OCC Welcome Desk and Student Services Support The OCC Welcome Desk and Student Services staff primarily serve Orange County residents (external consumers) who are seeking to enroll in curriculum (credit-bearing) programs. Staff also meet with prospective students who are seeking to complete short-term training, non-credit courses and/or programs. In addition, the Student Services staff also offer advising to currently enrolled students and advising support to Orange County faculty advisors. The following student services are available at OCC: • Career services* • Admissions and enrollment services • Academic advising • ConnectSessions (student orientation) • Placement testing • Registration services • Disability and counseling services* • Financial Aid services* • Student Activities • Public transportation information • Library support *Off-site staff from main campus APPENDIX A - Orange County Employer Needs Analysis Hanover Research | December 2017 © 2017 Hanover Research 2 TABLE OF CONTENTS Executive Summary ..............................................................................................................3 INTRODUCTION ......................................................................................................................3 RECOMMENDATIONS ...............................................................................................................4 KEY FINDINGS ........................................................................................................................4 Section I: Orange County Workforce Needs.........................................................................6 PROGRAMS NEEDED ................................................................................................................6 Health Technology .........................................................................................................7 Information Technology ................................................................................................8 Public Safety ..................................................................................................................9 Non-Credit Programs ................................................................................................... 10 SKILLS NEEDED..................................................................................................................... 12 Computer and Administrative Skills ............................................................................. 12 Communication Skills................................................................................................... 13 Interviewing and Professional Skills ............................................................................. 13 Section II: Employers and Durham Tech ............................................................................ 14 PARTNERSHIP OPPORTUNITIES FOR DURHAM TECH ....................................................................... 14 PERCEPTION OF DURHAM TECH ................................................................................................ 15 Improving Community Relationships ........................................................................... 16 Hanover Research | December 2017 © 2017 Hanover Research 3 EXECUTIVE SUMMARY INTRODUCTION Durham Technical Community College (Durham Tech) is interested in expanding its Orange County campus and requires additional information to substantiate the need for expansion and guide program development. To this end, this report evaluates employer perceptions of the Orange County campus and workforce skills needs within Orange County. Hanover reached out to local stakeholders based on Durham Tech’s suggestions and conducted in-depth interviews with the eight respondents who were willing to participate in the study. Participants do not represent every industry in Orange County, but were able to speak about a broad range of local employer needs. In addition to an analysis of the interviews, the report also examines data on the local workforce, large employers, and typical education and skills for in-demand local jobs. The report is divided into two sections: ƒ Section I: Orange County Workforce Needs focuses on degree programs and vocational training opportunities Durham Tech should consider providing in Orange County. ƒ Section II: Employers and Durham Tech focuses on how local stakeholders view Durham Tech (especially the Orange County campus), and on opportunities for Durham Tech to expand or develop partnerships within the county. This report references in-depth interviews with the following participants: ƒ Dwight Bassett, Town of Chapel Hill 1 ƒ Steve Brantley, Orange County Economic Development 2 ƒ Denise Carrillo, Frontier Communications3 ƒ Sonia Frischemeier, Boomerang Youth, Inc.4 ƒ Barry Jacobs, Orange County Government 5 ƒ Dinah Jeffries, Orange County Emergency Services 6 ƒ Jeff Strickler, UNC Health Care7 ƒ Anonymous local government leader8 1 Bassett, Dwight. Economic Development Officer, Town of Chapel Hill. Telephone interview. October 25, 2017. 2 Brantley, Steve. Director, Orange County Economic Development. Telephone interview. October 18, 2017. 3 Carrillo, Denise. Business Development, Frontier Communications. Telephone interview. October 26, 2017. 4 Frischemeier, Sonia. Director of Operations, Boomerang Youth, Inc. Telephone interview. October 23, 2017. 5 Jacobs, Barry. Commissioner, Orange County Government. Telepho ne interview. October 27, 2017. 6 Jeffries, Dinah. Director, Emergency Services, Orange County Government. Telephone interview. October 25, 2017. 7 Strickler, Jeff. Vice-president, Hillsborough Hospital, UNC He althcare. Telephone interview. October 11, 2017. 8 Anonymous Leader. Local government. Telephone interview. Octob er 18, 2017. Hanover Research | December 2017 © 2017 Hanover Research 4 RECOMMENDATIONS ƒ Hanover recommends that Durham Tech expand the following programs in Orange County: public safety, information technology, and health technology. These programs meet the demands of the largest employers in the county, and offer training in skills that are currently needed in the workforce. ƒ Durham Tech should consider adjusting its offerings to accommodate a wider variety of students. Working adults would likely benefit from night and weekend programs, while high school students need career readiness training, apprenticeships, and internships. ƒ Durham Tech should consider expanding its advertising and communication in Orange County, including by reaching out to small businesses and high schools. Employers report that there is limited awareness of Durham Tech’s offerings in Orange County. KEY FINDINGS ƒ Local employers believe Durham Tech offers high-quality programs and would like to see expanded offerings and schedules at the Orange County campus. Some interview participants suggested that the Orange County campus is underutilized and that Durham Tech should try to grow its presence in the county. Others mentioned that adult students and workers would benefit from an expanded schedule, including night and weekend programs at the Orange County campus. ƒ Interview participants agreed on several degree and training programs that are needed in Orange County. In general, these programs would meet the needs of the largest employers in Orange County, and provide training in those skills that are most required across industries. The most in-demand programs include : o Credit programs in health technology, information technology and public safety o Non-credit programs in career readiness, industrial training, and culinary arts o Apprenticeships for skilled trades, internships for high school students, and tailored training programs for specific employers ƒ Durham Tech can more effectively partner with employers in Orange County by reaching out to a broader market and by advertising its willingness to partner in a variety of areas. Some of the most prominent employers in Orange County (e.g., local government and UNC Health Care) are already partnering with, or interested in partnering with Durham Tech. However, not all employers are aware of Durham Tech’s offerings, and new or small businesses (especially those that do not participate in the Chamber of Commerce) may not know that Durham Tech is interested in pursuing partnerships. Additional outreach and advertising coul d create opportunities for apprenticeships, internships, and workforce training. ƒ Employer perceptions of Durham Tech are very positive, but there are gaps in communication between Durham Tech and employers. All the local stakeholders Hanover Research | December 2017 © 2017 Hanover Research 5 Hanover interviewed expressed appreciation for Durham Tech, saying that the institution is community-focused, an important partner, and a positive local influence. However, they also felt that many local employers are unaware of Durham Tech’s presence in Orange County, and thought that Durham Tech should reach out to a broader range of businesses (beyond Chamber of Commerce members). o Notably, interview participants lacked information about current Durham Tech offerings. For example, several participants mentioned they would like to see specific programs at the Orange County campus that are (in fact) already offered there. Similarly, several participants said they were unsure whether Durham Tech offered programs they perceived to be in-demand. ƒ Durham Tech could also improve outreach to students, who may not share employers’ positive perception or may lack relevant information about Durham Tech. Interview participants thought that Durham Tech is often overshadowed by local research universities, that its location in Durham may contribute to negative student perceptions, and that the Orange County campus is underutilized. Several participants advised Durham Tech to advertise more and to recruit through local high schools and employers. Employers see Durham Tech’s Orange County campus as a premier, high-tech location. Durham Tech should use the relatively new campus and Orange County location as a marketing tool. Hanover Research | December 2017 © 2017 Hanover Research 6 SECTION I: ORANGE COUNTY WORKFORCE NEEDS In this section, Hanover discusses degrees and training programs that employers would like to see Durham Tech offer in Orange County and the worker skills that are most important to employers in the county. When possible, Hanover mentions whethe r Durham Tech already provides relevant coursework or programs in the county. This analysis is supplemented with data from the Bureau of Labor Statistics (BLS), the North Carol ina Department of Commerce, and other secondary sources. PROGRAMS NEEDED Durham Tech already offers coursework for several credit programs (at the certificate or associate’s degree level) that appear to be in demand in Orange County, and several are offered at the Orange County campus as of Fall 2017.9 However, Durham Tech could consider expanding other in-demand programs which it currently offers only at its Durham campus. In general, there appear to be three types of credit programs that are in-demand in Orange County (Figure 1.1): those in health technology, information technology, and public safety. Figure 1.1: Summary of In-Demand Credit Programs in Orange County Additional potential areas of demand include culinary arts, electrician and electric project management, industrial logistics, and sustainable technology. Relevant non-credit programs are available at Durham Tech’s main campus but do not appear available in Orange County.10 9 “Orange County Campus Schedule.” Durham Tech. https://www.durhamtech.edu/schedules/OCCScheduleCurrent.pdf 10 “Main Campus Continuing Education.” Durham Tech. https://www.d urhamtech.edu/continuinged/index.htm [2] “Orange County Continuing Education.” Durham Tech. https://www.durhamtech.edu/noncredit/occ.htm •Imaging technology, surgical technology, and respiratory therapy needed •Surgical technology and respiratory therapy offered at main campus •Imaging technology not available as stand-alone program Health Technology •Software development, web development, and office administration needed •All needed programs offered at main campus •Some coursework available at Orange County campus Information Technology •Basic law enforcement, EMS, and fire protection technology needed •Law enforcement and EMS offered at Orange County campus •Fire protection technology only available in Durham Public Safety Hanover Research | December 2017 © 2017 Hanover Research 7 HEALTH TECHNOLOGY Interview participants consistently mention health and medical fields as an area of need and an opportunity for Durham Tech to pursue partnerships in Orange County. Orange County Commissioner Barry Jacobs told Hanover this type of training is “very important” for the local workforce. In fact, health care is among the largest occupational groups in the area, and UNC Health Care is one of the largest employers.11 Participants feel that proximity between Hillsborough Hospital and campus provides an opportunity for collaboration. Jeff Strickler, a vice-president with UNC Health Care who oversees Hillsborough Hospital told Hanover that his organization hires workers with a range of associate’s-level degree fields including, “surgical technology, imaging technology, respiratory therapy.” Strickler suggested there is “increasing demand” for individuals in “any imaging technology type roles.” To the extent hospitals prefer non-invasive diagnostic technologies, these types of roles will remain in-demand. Durham Tech could help meet existing demand by expanding its existing surgical technology program to its Orange County campus.12 Durham Tech does not currently offer a stand-alone program focused on imaging technology; a new program could help meet existing demand in Orange County. The Bureau of Labor Statistics reports that imaging technologists usually have an associate’s degree or certificate; this includes radiological technologists, MRI technologists, cardiovascular technicians, and medical sonographers. 13 Employment for imaging technologists in North Carolina is projected to grow as fast or faster than the average for all occupations.14 11 “2017 State of the Community Report.” Chapel Hill-Carrboro Cha mber of Commerce. p. 105-107. https://www.slideshare.net/carolinachamber/2017-state-of-the-community-report 12 “Surgical Technology.” Durham Tech. https://www.durhamtech.edu/health/surgicaltechnology.htm 13 “Radiologic and MRI Technologists.” BLS Occupational Outlook H andbook. https://www.bls.gov/OOH/healthcare/radiologic-technologists.htm [2] “Diagnostic Medical Sonographers and Cardiovascular Technicians.” BLS Occupational Outlook Handbook. https://www.bls.gov/ooh/healthcare/diagnostic-medical-sonographers.htm 14 “Employment Projections by Occupation.” North Carolina Departm ent of Commerce. http://nccareers.org/employmentprojections/occupation_employmen t_projections.html# Hillsboro Hospital is one of the p largest local employers. In health gpy technology, the two areas of gy, highest demand will be surgical gg technology and imaging gy g g technology. Durham Tech gy currently offers surgical yg technology, but no stand-alone gy, imaging technology program. Durham Tech could meet employer needs by expanding py y p g its surgical technology program g gy p g to Orange County, and by gy,y creating a program focused on creating a program focused on medical imaging technologies. Health Technology in gy Orange County Hanover Research | December 2017 © 2017 Hanover Research 8 For other health occupations (e.g., nurses and medical lab workers), UNC Health Care usually hires workers with bachelor’s-level training. There is likely only limited demand for nurse aide training (which is currently available). Surrounding counties may have greater demand than Orange County for nurses without a bachelor’s degree. INFORMATION TECHNOLOGY The need for information technology workers is not tied to a single employer or organization; interview participants told Hanover that Orange County needs more workers trained in a variety of IT fields. Durham Tech is already equipped to offer programs in software development,15 web development,16 office administration,17 and IT and cloud systems administration.18 However, Durham Tech currently (as of Fall 2017) offers few IT courses at its Orange County campus. Steve Brantley, a Director at Orange County Economic Development, suggested that there are “more jobs than people skilled to fill them,” particularly in “coding” and “writing software.” Similarly, Dwight Basset, an Economic Development Officer for the Town of Chapel Hill, thinks employers seek trained IT workers, particularly for “coding” roles. Training in these areas is in “high demand” and may be among the “most critical” needs for the region moving forward. Durham Tech could expand its existing software development program to Orange County to meet this demand. Other participants observed that local employers need IT workers with web design and development skills. Bassett mentioned that employers are looking for workers with expertise in “data management.” Sonia Frischemeier of Boomerang Youth mentioned a range of in- demand areas, such as “graphic design” and “maintaining and developing websites” as well as social media administration. Durham Tech could expand its ex isting web development and cloud systems programs to Orange County to meet this need. 15 “Software Development.” Durham Tech. https://www.durhamtech.edu/it/softwaredevelopment.htm 16 “Web Development.” Durham Tech. https://www.durhamtech.edu/it/webdevelopment.htm 17 “Office Administration.” Durham Tech. https://www.durhamtech.edu/it/officeadmin.htm 18 “IT and Cloud Systems Administration.” Durham Tech. https://www.durhamtech.edu/it/itcloudadmin.htm Orange County needs more gy workers with knowledge of g software development, web design p, g and development, and coding. p, g Durham Tech can fill this nee d by y expanding several existing IT pg g Information Technology in gy Orange County Hanover Research | December 2017 © 2017 Hanover Research 9 Finally, local employers regularly hire workers with associate’s degrees for administrative roles. Several interview participants mentioned jobs requiring “administrative skills” or “administrative support roles.” As discussed in detail below, computer and software skills are especially important. For these jobs, as Strickler told Hanover, an associate’s degree is “certainly career- enhancing.” Durham Tech’s existing office administration programs can meet the demand for individuals with relevant training. PUBLIC SAFETY Local government is one of the largest employers in Orange County,19 and the most significant workforce need among government jobs appears to be public safety training. Several interview participants mentioned law enforcement, emergency medical services (EMS), and fire protection technology as areas in which Durham Tech could contribute to Orange County’s needs. Durham Tech’s website indicates that law enforcement 20 and EMS21 programs are in progress at the Orange County campus in fall 2017,22 but fire protection technology is not yet available in Orange County.23 Figure 1.2: Public Safety Program Needs Dinah Jeffries, who oversees Orange County Emergency Services, told Hanover that the county could benefit from Durham Tech providing necessary training for a variety of public safety workers, especially fire and EMS workers. The anonymous leader thought that several areas in the county would benefit from high-quality local training for “sheriff’s deputies, emergency medical technicians, and rural fire districts.” Strickler pointed out UNC Health Care employs its own “hospital police” and “hospital-based ambulance service,” including its own workforce of EMTs. Strickler also thought there might be a more extensive need for paramedics. 19 “2017 State of the Community Report,” Op. cit. 20 “Basic Law Enforcement Training.” Durham Tech. https://www.durhamtech.edu/publicsafety/BLET.htm 21 “Emergency Medical Science.” Durham Tech. https://www.durhamtech.edu/publicsafety/emergencymedicalscience.htm 22 “Orange County Campus Schedule,” Op. cit. 23 “Fire Protection Technology.” Durham Tech. https://www.durhamt ech.edu/publicsafety/fireprotectiontech.htm Fire Protection (not offered in Orange County) Emergency Medical Science Basic Law Enforcement Employers also need more py workers with basic IT skills. They list administrative skills, y , including computer and gp office software skills, as , among the most important among the most important workforce needs in Orange County. Hanover Research | December 2017 © 2017 Hanover Research 10 Several participants noted the high quality of Durham Tech’s public safety programs but suggested that a broader range of options would be beneficial. Jeffries mentioned working adults as one population that may struggle with access to existing programs; the anonymous participant suggested variation in time and location would help meet demand. Durham Tech could expand the schedule for existing public safety credit programs, and offer additional continuing education opportunities in Orange County. Durham Tech could also bring its fire protection technology program to Orange County. N ON-CREDIT PROGRAMS In addition to the credit programs discussed above, several interview participants mentioned the need for training in areas that correspond to existing non-credit programs at Durham Tech (but not offered in Orange County). Many of these types of programs may require partnerships (e.g., internships, apprenticeships, or customized training) that Hanover discusses in more detail in Section II. Note that participants did not specify whether programs should be for-credit, and that Hanover categorizes them based on existing Durham Tech programs.24 Figure 1.3: Non-Credit Training Programs Needed in Orange County 24 “Main Campus Continuing Education,” Op. cit. [2] “Orange County Continuing Education,” Op. cit. •Existing program at Durham Tech •Future demand likely, but current demand may be low Biotechnology or Bioworks •Existing program at Durham Tech •Aramark, UNC Health Care, and local restaurants may be interested in a parntership. Culinary Arts •Some existing programs at Durham Tech •Should be paired with internships or apprenticeships at local employers such as Frontier Communications, General Electric, and construction firms. Industrial Trades •Could build on existing Durham Tech programs •Project management, logistics, supply chain for industrial workers. Industrial Management Expanding Durham Tech’s public pg p safety programs (including fire yp g (g protection technology) in pgy) Orange County could serve a Orange County could serve a wider range of students and g employers, including working py , g g adults, rural fire departments, ,p, local government, and UNC g, Health Care. Hanover Research | December 2017 © 2017 Hanover Research 11 BIOTECHNOLOGY Although there is not currently high demand, there may be demand in the future for individuals trained to work in biotechnology, biomedicine, or biopharmaceutical laboratories in Orange County. Steve Brantley, who directs the Orange County Economic Development department, suggested that the proximity to the Research Triangle could attract companies conducting research or testing in such areas. Durham Tech’s exi sting Bioworks certificate and Biotechnology continuing education programs could help meet future demand in this area.25 CULINARY ARTS There may be demand for a culinary arts program at Durham Tech’s Orange County campus, based on comments from two interview participants. Durham Tech currently offers relevant programs at its main campus.26 Strickler at UNC Health Care mentioned that the organization hires associate’s degree-holding workers in food operations, and there may be additional demand from local restaurants. Bassett (Chapel Hill) also indicated that culinary arts is an opportunity for Durham Tech to meet local needs. Aramark Food Services is one of the largest employers in Orange County. Further, by a variety of measures, food services and related industries constitute one of the largest segments of the Orange County economy.27 CONSTRUCTION AND INDUSTRIAL TRADES Although the level of immediate need is unclear, several participants mentioned that Durham Tech could help train industrial workers in Orange County, as i t does through its main campus.28 Carrillo told Hanover that “we don’t have enough” electricians, plumbers, carpenters, and HVAC technicians in the region. Strickler simil arly mentioned that UNC Health Care hires its own electricians, plumbers, and HVAC technicians, and Durham Tech could help to train such workers. Jacobs (Orange County) thought it would be beneficial for workers in these areas to develop expertise on sustainable buildings and technology. LOGISTICS AND PROJECT M ANAGEMENT Some participants mentioned programs related to logistics, ware houses, and supply chain management. Such programs are apparently common in surrounding areas, but Orange County may not currently have demand for such programs. Although there is no immediate demand for training in these fields, future growth in the area may bring new needs. Carrillo mentioned a particular need for project management training for electrical engineers. WORKFORCE DEVELOPMENT AND READINESS Local employers expressed interest in more robust workforce development training, particularly interview and job preparation. At its main campus, Durham Tech currently offers 25 “Biotechnology Continuing Education.” Durham Tech. https://www.durhamtech.edu/noncredit/biotechnology.htm 26 “Culinary Arts and Hospitality.” Durham Tech. https://www.durhamtech.edu/noncredit/culinary.htm 27 “2017 State of the Community Report,” Op. cit. 104-107. 28 “Construction and Industrial Trades.” Durham Tech. https://www.durhamtech.edu/noncredit/construction.htm Hanover Research | December 2017 © 2017 Hanover Research 12 opportunities similar to what respondents suggested.29 The “Skills” section below discusses these in detail. Frischemeier suggested a workforce readiness certificate for high school students (in her words, “something kids could work toward”). SKILLS NEEDED Local employers agreed on several skills that are in demand in Orange County that Durham Tech can help provide. There are three general areas in which Durham Tech can meet the local need for skills training (Figure 1.4): computer and office skills, oral and written communication, and professionalism (mainly related to interviewing). Note that all these skills are related to existing Durham Tech programs (mostly those offered through its main campus). Figure 1.4: Worker Skills Needed in Orange County COMPUTER AND ADMINISTRATIVE SKILLS Computer, technology, and related administrative skills are a definite need in the Orange County workforce – every interview participant mentioned this area. Relevant skills include “ability to use basic office software” and entry-level “administrative skills.” However, other participants mentioned the need for more advanced workers, such as being “able to learn the most recent trends” in technology, including new software or updated computers. 30 Some participants suggested “social media” and “managing websites” as particular areas of need.31 29 “Workforce Development.” https://www.durhamtech.edu/noncredit/workforce.htm 30 Interview with Dinah Jeffries. 31 Interview with Sonia Frischemeier. •Internet, social media, and graphics •Office software (e.g., Word, Excel, PowerPoint) Computer and Office •Writing skills •Oral communication, especially for managers Communication •Applying and interviewing for jobs •Appropriate attire, social media persona, personal presentation Professionalism Hanover Research | December 2017 © 2017 Hanover Research 13 COMMUNICATION SKILLS Several interview participants emphasized written and verbal communication skills and brought up opportunities for Durham Tech to prepare the local workforce in these areas. For example, Carrillo (Frontier) mentioned “basic communication skills” as a need, especially for early-career workers. One local leader suggested that “writing skills are really, really important” but that employers struggle to find workers who communicate well in writing. Jeffries (OC Emergency Services) mentioned a need for workers who have “customer service” skills and are “strong communicators.” Jeffries suggested programs that allow students to role-play or practice difficult scenarios they might encounter in the workplace. Examples might include situations in which there are barriers to communication, as well as general tactics for speaking with diverse audiences and communicating in stressful situations or about complicated topics. Another participant suggested there is a perception that Durham Tech does not emphasize “oral and written communication” skills and that this is not an area of strength for Durham Tech graduates. For some individuals, this might not prove a barrier to initial employment, but communication skills are increasingly important as workers encounter more varied work scenarios, and “start supervising, and managing, and leading” in their organization. INTERVIEWING AND PROFESSIONAL SKILLS Several local employers mentioned interview and related professional skills, or “how to get a job,” as Strickler (UNC Health Care) suggested. Carrillo (Frontier) told Hanover that Durham Tech could provide “interviewing skills,” especially for high school students or early-career individuals. Examples might include appropriate attire, making a positive and professional impressi on, and marketing a professional persona on social media. Frischemeier (Boomerang) agreed that this is a need, suggesting a “workforce readiness” training program, especially for high school students. Interview participants also felt that the final step (“get the job”) should be a “major area of improvement” for Durham Tech. Strickler mentioned that he thought Durham Tech could put “greater emphasis” on job placement. Similarly, Frischemeier thought that students would be more likely to pursue programs beyond high school if job placement were a built-in feature. Participants see this topic as being tied to developing students’ interviewing skills. While acknowledging the difficulty of motivating younger students to dedicate themselves to job preparation, a clear track through interview training to job placement could help. Hanover Research | December 2017 © 2017 Hanover Research 14 SECTION II: EMPLOYERS AND DURHAM TECH PARTNERSHIP OPPORTUNITIES FOR DURHAM TECH Local employers told Hanover they are interested in partnering with Durham Tech as well as expanding existing partnerships. Additionally, several intervie w participants suggested new opportunities that Durham Tech might pursue with employers: ƒ Internships as part of associate’s degree or certificate programs, ƒ Apprenticeships as part of industrial training programs, and ƒ Specialized training for employees of local companies. Several interview participants suggested that Durham Tech could integrate internships into its existing programs. Strickler (UNC Health Care) told Hanover internships can help “get individuals into the workforce,” and this is an area that Durham Tech could place “more emphasis.” Frischemeier (Boomerang) agreed that “internships with a view to job placement” are needed, perhaps before the end of an associate’s-level program. Frischemeier pointed out that an internship allows younger students, who may not have held a full-time job, to “see what their options are” and could be “a significant motivating factor.” Meanwhile, internships show local employers that the student is a “viable employee.” Others mentioned apprenticeships in industrial fields. Brantley (OC Development) told Hanover that in some counties, organizations pay for students to complete apprenticeships – students “proactively” attend community college “as an apprentice of an industry.” Carrillo (Frontier) suggested that a variety of local businesses might need electricians, plumbers, HVAC technicians, and other specialized workers, and that a hands-on apprenticeship can be an effective training model. Participants mentioned General Electric, the Homebuilders Association, and UNC Health Care as possible partners in this area. Frischemeier emphasized that this type of program helps young people “see through the chaos” and understand that full-time employment is available. Finally, interview participants mentioned that local employers might have specialized training needs that they could address by partnering with Durham In general, employers think g,py Durham Tech could be more proactive in helping students with ppg job placement. As Durham Tech’s jp employer partnerships grow in py p pg Orange County, it should seek to gy, connect students with employers. nts wi Specifically, Durham Tech should py, consider partnering with local pg business to offer internships and p apprenticeships. These programs pp ppg allow students to see tangible g outcomes and test their suitability y for an occupation and allow for an occupation and allow employers to test student skills py and ensure that graduates meet e su e a g adua es industry standards. Job Placement and Training g Programs Hanover Research | December 2017 © 2017 Hanover Research 15 Tech. Brantley (OC Development) pointed out that new businesses might be more interested in opening in Orange County if Durham Tech could provide traini ng for employees on-site or nearby. Similarly, Bassett (Chapel Hill) told Hanover that partnerships with Durham Tech could be attractive to prospective employers considering Chapel Hill locations. The anonymous participant suggested reaching out through the Chambe r of Commerce and informing local businesses that Durham Tech is ready to help create specialized training programs. PERCEPTION OF DURHAM TECH Overall, local employer perceptions of Durham Tech are very positive. Employers see Durham Tech as “a great community partner,” “a major asset” and “community-builder,” and “an important educational option for students in Orange County.” Interview participants noted that Durham Tech programs are high-quality and that Durham Tech has “done a really good job of incorporating Orange County interests.” All participants expressed the desire to strengthen existing partnerships and build new ones with Durham Tech. Impressions of the Orange County campus were positive, but with general agreement that the campus is “underutilized.” Participants told Hanover the campus is a “premier,” “newer and more beautiful” facility, a “very favorable, upscale place to learn.” However, other participants see it simply as “a satellite campus” and suggested that there is not “broad knowledge that it’s there” among county employers. Carrillo (Frontier)had no complaints about the campus itself but hoped that Durham Tech would “get more programs” at the Orange County location. Meanwhile, there is a contrast between perceptions of Durham Tech’s commitment to the community and the local economy (very positive), and Durham Tech’s record of delivering what Orange County needs (mixed). For example, Bassett views Durham Tech as “seeming to struggle” with identifying the primary areas of need in Orange County. Strickler (UNC Health Care) suggested that although Durham Tech is eager to he lp, it sometimes struggles with “follow-through” on specifics. Employers view Durham Tech as an important asset and a good py p g community partner. They hope that Durham Tech will expand its yp y p p offerings in Orange County, and focus on additional outreach to local ggy, employers. For example, many small or new businesses may be employers. For example, many small or new businesses may be unaware of existing programs, or unaware that Durham Tech seeks gp g , new employer partnerships in Orange County. Employers think that Durham Tech offers high-quality programs, but py g qypg , that itshould expand marketing to students in Orange County. that it should expand marketing to students in Orange County. Durham Tech could leverage positive perceptions of its Orange ua eccoud eeagepost epecep County campus to attract new students. Hanover Research | December 2017 © 2017 Hanover Research 16 IMPROVING COMMUNITY RELATIONSHIPS Local employers agreed that given Durham Tech’s high-quality programs, and commitment to the community, the most significant area for improvement is communication. Some participants emphasized the need to communicate with local busi ness leaders, while others focused on Durham Tech’s marketing and outreach to potential students in Orange County. COMMUNICATING WITH LOCAL EMPLOYERS Some participants suggested that while Durham Tech intends to meet the needs of local employers, it does not always capture necessary information about these needs. For example, Strickler mentioned that although Durham Tech participates in a community advisory board, Durham Tech could get a better sense of employer needs through advisory groups “specific to certain types of industries.” Bassett (Chapel Hill) agreed that although Durham Tech is active within the Chamber of Commerce, “there is a segment of the market that may not be a member,” including new or small businesses. Staying in close context with a variety of industries would help Durham Tech “capture information” and stay aware of “changes in the industries.” Similarly, participants thought that in some market segments employers would want to get involved with Durham Tech programs in Orange County, “if they were aware of them.” But Durham Tech’s offerings “are not broadly understood.” Some market segments (especially small businesses) may be unaware of what Durham Tech offers in Orange County or may be unaware that Durham Tech seeks new partnerships. Bassett told Hanover that “working to educate the business community about how they can partner [with Durham Tech] would be a really good beginning point.” COMMUNICATING WITH POTENTIAL STUDENTS Durham Tech’s proximity to large research universities such as Duke University, North Carolina State University, and University of North Carolina – Chapel Hill presents a challenge for developing a strong reputation in the community. Several participants worried that despite Durham Tech’s high-quality programs, it could be “overshadowed” by local research institutions. Participants emphasized the importance of advertising for Durham Tech, especially since students who will not attend four-year universities may be unaware of the variety of promising career options available after training at Durham Tech. Several local employers mentioned a perception that Durham Tech does not advertise widely and questioned whether Durham Tech recruits through local high schools and guidance counselors. Brantley and Bassett suggested that Durham Tech “advertise more,” and tell the community “what they do and what they offer.” Frischemeier suggested “attracting younger people” who might not understand Durham Tech, and recruiting “through local high schools and guidance counselors.” Frischemeier also pointed out that Durham Tech’s website is difficult to navigate; some programs are difficult to find, and several do not show a clear path to a job. © 2017 Hanover Research 17 PROJECT EVALUATION FORM Hanover Research is committed to providing a work product that meets or exceeds client expectations. In keeping with that goal, we would like to hear your opinions regarding our reports. Feedback is critically important and serves as the strongest mechanism by which we tailor our research to your organization. When you have had a chance to evaluate this report, please take a moment to fill out the following questionnaire. http://www.hanoverresearch.com/evaluation/index.php CAVEAT The publisher and authors have used their best efforts in preparing this brief. The publisher and authors make no representations or warranties with respect to the accuracy or completeness of the contents of this brief and specifically disclaim any implied warranties of fitness for a particular purpose. There are no warranties that extend beyond the descriptions contained in this paragraph. No warranty may be created or extended by representatives of Hanover Research or its marketing materials. The accuracy and completeness of the information provided herein and the opinions stated herein are not guaranteed or warranted to produce any particular results, and the advice and strategie s contained herein may not be suitable for every client. Neither the publisher nor the authors shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. Moreover, Hanover Research is not engaged in rendering legal, accounting, or other professional services. Clients requiring such services are advised to consult an appropriate professional. 4401 Wilson Boulevard, Suite 400 Arlington, VA 22203 P 202.559.0500 F 866.808.6585 www.hanoverresearch.com APPENDIX B - Employer Training Needs Survey Results APPENDIX C - Orange County Services SWOT Weakness Threats Strengths Opportunities Community Engagement (1) Consistency with messages (2) OCSDS and DSS sites need a Durham Tech “point person” to maintain integrity and standards. (3) Relationships with public schools still unclear, what is our role? What is the status of this relationship? We have tried many things but they still have negative opinions. (4) Available staff to do outreach (1) The community college growth in our service area (Wake Tech, etc.) (2) If Education Navigation (EN) staff grows, do we have space to expand infrastructure? (3) University mindset- must partner with four years schools to increase engagement with parents. (4) Change in CTE leadership-do we have to rebuild relationships? (1) Rapid local area growths (2) Educational Navigation and connections to DSS, NGO’s, local non- profits and faith based agencies (3) OCC staff have done an amazing job to increase visibility of OCC. (4) EN-provided five years of grant funding and student success stories. (5) EN-recognized for best practices across state (6) Great reputation (7) High quality connections with CTE directors and instruction. Invitations to provide presentations on degrees and short term credentials (8) Interest in collaboration with DT. (OCC). (1) Additional partnership with UNC health (2) Increase awareness of activities at other Orange county sites (ex. DHS) (3) EN staff could grow and expand to serve more students and enroll more participants. (4) Continue to build “identity” if applicable (5) OCC needs annual marketing and communication workshop which includes strategy development and assessment of area (6) Expand awareness (7) Need audience development and strategies to reach those audiences (8) Marketing HS programs to CHCCS to increase participation at OCC. Facilities (1) Building-limited on what is offered (2) Limited areas where students can study and collaborate. (3) Bathrooms-no family/single bathroom (4) Not enough space to expand staff (5) No cafeteria and no coffee (6) No security cameras (7) No bookstore (1) Limited county/state dollars-small tax base (2) No control over county bus routes (3) Technology innovations/advancements (4) OCSDC- security (primarily at night) (5) OCSDC-leaking/AC (problems common)/need new location (6) Better outside lighting (1) Clean (2) Well marked signage (3) Welcome desk is the first thing to be seen (4) Welcoming staff (answers phones and questions) (5) On a bus route (6) Staff-looks contemporary, like an institution of higher education (1) Transportation increased (2) Marketing photos (college wide) (3) Nice space to host community meetings/events (4) Look to expand- have the land (5) More work spaces for all adjunct faculty APPENDIX C - Orange County Services SWOT Weakness Threats Strengths Opportunities (8) Limited space to expand (particularly lab space for new programs). (9) No direct bus route to Durham campus (10) Lack of expansion for parking (11) Lack of immediate IT or facilities response (at OCC and OCSDC) (12) OCSDC-building needs improving, very outdated (13) OCSDC-new management (14) Lack of experienced security/police (need more armed) (15) Grounds need to be upgraded with outside student seating and flowers/plants (16) Unlocked entry doors (17) No quiet (guaranteed) places for testing or accommodations that need computer. (7) Work space for adjunct facility with privacy and computer and copier. OCC Support Services (1) Not having a consistent presence of specialized services (2) Knowledge of specialized services (3) Lots of computer labs, having to share tech personnel with many other campuses (non-remote repairs wait or “bandaged” by non-expert staff). (4) Number of available staff (1) Budget (2) Space limitations and ability to expand (3) Space limitation at OCSOC (1) Comprehensive staff response (2) Excellent library services (3) Excellent support for faculty (particularly new faculty) (4) Morale and team work-instructors want to come here to teach (5) 24/7 security services (6) Wrap around services (1) Market Services better (2) Increased collateral that aligns existing college materials, but highlights OCC (specific needs) (3) Staff and faculty development-utilize available technology to help share events (streaming) and allow OCC-based Facilities APPENDIX C - Orange County Services SWOT Weakness Threats Strengths Opportunities (5) Consistent procedures (i.e. registration) (6) Proctoring for accommodations and retests is a burden on front office and other staff (space and staffing is an issue for this important issue). (7) Need support services at OCSDC (7) Public school liaison (8) Education Navigator on staff (9) Patience with students that have challenges individuals to remotely attend (4) Professional development classes for staff through webinar Programs/Courses (1) Limited space (ex. Labs) (2) Limited offerings and scheduling (3) Limited diversity of course offerings (4) Limited expandability, skills, HRD and workforce development in OC (number of classes has dropped significantly) (5) Limited short term credentials offered here due to space (OCSDC) (1) Potential competition with Alamance, CCCC and Wake (2) Public schools “limited” support for referring students to community college (3) Alamance Con Ed Dean and new Prog Dir aggressively adding new high demand credentials in Con Ed (4) Budget-limited marketing compared to competition (1) Wide array (2) Anesthesia Tech (3) Health related offerings with proximity to UNC (4) Equipment (5) Responsive to community services (6) Public Success (7) High demand credentials valued by employers (8) Employers come to us for candidates (1) More programing that partners with UNC health care (2) Reach out more to non-native English speakers for ESL and EAP/EFL classes (3) Expand employability, skills, jobs and career readiness programs, courses and workshops (4) Need more high demand credentials in health care, IT, and Admin (meta majors and pathways) (5) Engage public schools superintendents in discussions of partnerships of public support (6) EMS (7) Expand programing at OCSDC and DSS locations APPENDIX D – Orange County Student Satisfaction Survey Results Orange County Student Satisfaction Survey The following are the results for the Orange County Student Satisfaction Survey. Overview 106 students completed this survey. County Residence When asked about their county of residence: x 71% (75) students reported living in Orange County. x 20% (19) students reported living in Durham County. x 10% (10) students reported living in another county. o Alamance 4 o Chatham 3 o Graham 1 o Wake 1 o Person 1 75, 71% 20, 19% 10, 10% Primary County of Residence Orange Durham Other APPENDIX D – Orange County Student Satisfaction Survey Results Student Type Students were asked to identify what type of student they were. Primary Campus Students were asked to identify which campus they primarily took classes at. 40 29 17 10 3 3 1 0 5 10 15 20 25 30 35 40 45 New Student (not previously enrolled) Returning Student (from DT) Transfer/Visiting Student Current High School student Post-Baccalaureate Student Continuing Education Student Non-US/International Student Student Type 19, 18% 82, 77% 1, 1% 4, 4% Primary Campus for Courses Main Campus Orange County Northern Durham Other APPENDIX D – Orange County Student Satisfaction Survey Results Students were also asked to indicate why they take classes at a particular campus. They responded mostly with it is convenient to where they live, followed by convenient to work. Other responses included: x My parents prefer me to go to OCC because they think it is safer than main campus. x My ex goes to main campus x Close to my high school x Busing to the main campus is a pain x Best class schedules for me x Its where MCHS was located for me x Less people/less stressful than main campus. x Smaller and staff is more personable. x It just ended being that all my classes were on that campus Enrollment Students were asked to indicate their primary reason for enrolling. x Most student indicated they enrolled in order to transfer to a university or to earn a certificate/diploma/or degree. x Options that had no students responses include: o To gain vocational/tech/professional training for no credit o To learn more about a specific topic o Your social services agency will pay for you to take classes o Family member/friend/mentor encouraged you to enroll 86 30 11 9 0 102030405060708090100 It's convenient to where you live The program/courses/training that you want It's convenient to where you work Other Why do you take classes at your primary campus? APPENDIX D – Orange County Student Satisfaction Survey Results Previous Enrollment Students were asked to indicate if they have attended another college previously. 37 35 17 7 5 4 1 0 5 10 15 20 25 30 35 40 Transfer to a university Earn a certificate, diploma or degree for credit Improve my skills level to earn a higher salary Improve my skills to get a job Prepare for graduate school (Post-bac) Other Your employer will pay for you to take classes Primary reason for enrolling 43, 41% 63, 59% Have you attended another college previously? Yes No APPENDIX D – Orange County Student Satisfaction Survey Results Other colleges that students indicated included: College Count Alamance Community College 8 Appalachian State 2 Cape Fear Community College 2 NC A&T State University 2 UNC Greensboro 2 UNC Charlotte 2 UNC Chapel Hill 2 West Virginia University 2 Central Piedmont 1 Baton Rouge Community College 1 Brookstone College of Business 1 Broward college 1 Catawba Valley Community College 1 CCP 1 Central Carolina Community College 1 Chowan University 1 East Carolina University 1 Emory University 1 Forsyth Tech 1 Iowa State University 1 Gwinnet College 1 Mount Olive 1 North Carolina Central University 1 Randolph Community College 1 Southeastern Community College 1 UNC Wilmington 1 State University of NY at Delhi and Farmingdale 1 College Courses in High School 1 Outside of US 1 *some students listed more than one college or listed Durham tech so this number will not equal the amount of ‘yes’ responses for previous college enrollment APPENDIX D – Orange County Student Satisfaction Survey Results Student Satisfaction The scale was from 5- Completely Satisfied to 1- Strongly Dissatisfied Satisfaction with Services Students were asked to report how satisfied they were with the services on OCC. Students were the most satisfied with the single parent program, GoPass, and Veteran’s affairs. Students who selected “Other” reported dissatisfaction with the following: Items Count Lack of Coffee 3 Lack of student lounge/center 2 Lack of Engineering classes 1 Parking issues 1 Lack of Cafeteria 2 Knowledge of Services Students had the option to select “did know about this service” Students most commonly did not know about the Single Parent Program, Veteran’s Affairs and Emergency Financial Assistance. 4.48 4.47 4.46 4.42 4.38 4.33 4.26 4.21 4.2 4.04 4.02 3.96 3.95 3.93 3.62 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Single Parent Program GoPass Veteran's Affairs Security Library Adacemic Advising Emergency Financial Assistance Counseling Services Career Services Financial Aid Disability Services Tutoring Services Course Availiblity Food Pantry Other Satisfaction with Services APPENDIX D – Orange County Student Satisfaction Survey Results Everyone reported they know about the library. Overall Satisfaction Students were asked to rate their overall satisfaction with their recent customer service experience at OCC. 19 18 17 15 9 8 7 7 5 4 3 3 1 1 0 0 5 10 15 20 Single Parent Program Emergency Financial Assistance Food Pantry Counseling Services Tutoring Services Security Adacemic Advising Library Did Not Know About This Service 4.42 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 Average Score Overall Satisfaction with Recent Customer Service Experience APPENDIX D – Orange County Student Satisfaction Survey Results Student Commentary Students were asked report if they would like any other services, classes and/or resources they would like to see at OCC. Students gave a variety of responses but for conciseness these were the primary themes. Services Service Count Tutoring 6 Bookstore 8 Cafeteria/Coffee/Food 8 Financial Aid 3 Student Engagement Activities 2 Career Services/job placement 2 Advising 1 Student Records 1 Bike Shop 1 Courses Courses Count Specific Course/More Courses 31 Business 2 Science Related 3 Health Tech 8 IT 2 Art 4 APPENDIX D – Orange County Student Satisfaction Survey Results Additional Commentary Students were also asked to provide any additional commentary The primary themes from this question were: Main Themes Friendly Staff/Faculty Great class sizes A bigger café/more food options More classes Good environment Great campus location Eliza Murphy Here are a selection of comments: x The faculty is very friendly and helpful. I look forward to each class that I have at this campus. x Please increase the amount of classes and teachers that are here at the Orange County Campus. This campus is very close to my house and the main campus is really far. I really like that the classes here at the OCC are very small rather that is campus at main campus. x The academic Advisors are awesome. Thumbs up to them. x We need coffee x Everyone was nice on the first day and that was a great first impression. x Everyone was wonderful and helpful. x I have enjoyed attending Durham Tech and appreciate all the assistance the staff/faculty have given me. x Mrs. Eliza Murphy is phenomenal at helping students, I really appreciate her helping me at the drop of a hat. She is an invaluable individual. x Eliza Murphy was very helpful in guiding me and answering all my questions. Durham Technical Community College / Orange County Campus 525 College Park Road / Hillsborough, North Carolina 27278 919-536-7238 / 919-536-7297 fax durhamtech.edu/orange Durham Tech Promise Durham Tech Promise is our commitment to Orange County public high school graduates. Currently, Durham Tech Promise (previously known as ConnectFunds) provides up to $1,000 per year for two years. To be eligible, in-state students must enroll in at least six credit hours in a semester immediately after high school. Graduates of any public high school in Chapel Hill/Carrboro and the Orange County Schools are eligible. No application is necessary. All curriculum programs are eligible. Graduates classified as out-of-state should contact the Financial Aid Office for additional eligibility information. Disbursements are made in $500 payments per semester. This financial assistance has afforded the opportunity for HS graduates to continue their post-secondary education without accruing student debt. Based on the need of some career paths that only require short-term training for employment, we would like to include non-credit short-term training options in this initiative as well. Our public school liaisons report numerous graduates at each high school are interested in this option but lack of finances prohibit them from enrolling. The following is a list of courses we are proposing be included: x BioWork Plus x Carpentry x Central Sterile Processing x Certified Nursing Assistant x Certified Medical Admin. Assistantx Culinary x Dialysis Technician x EKG x Electrical Line Technician x Emergency Medical Services x Esthetician Technology x FESTO Advanced Manufacturing 4.0 x Fire Services Extension x HVAC x Massage Therapy x Paramedic x Phlebotomy x START Careers in Hospitality x Welding Technology If approved, beginning in the academic year 2019-20 Durham Tech would add these non- credit short term training programs in the Durham Tech Promise commitment: The maximum award per student would be $1,000 per year. Students may request approval for a second course, upon successful completion of a first course, as long as the total maximum award per student does not exceed the $2,000 currently allocated for curriculum. This is not a request to increase our current Durham Tech Promise funding of $200,000 for the 2019-20 academic year but upon approval provides consent to allow for reallocation of funds to include additional short-term training.