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HomeMy WebLinkAboutParkview 2019-08-23 Community Advisory Committee Quarterly/Annual Visitation Report County:Orange Facility Type: ☐Family Care Home X Nursing Home ☐Adult Care Home ☐Combination Home Facility Name/Address: Parkview Health and Rehabilitation Center, 1716 Legion Drive, Chapel Hill, NC 27516 Visit Date 08/23/2019 Time spent in facility: 1 hr 15 min Arrival time: 9:00 X am ☐ pm Name of person exit interview was held with: Interview was held: X in Person ☐ Phone ☐X Admin. SIC (Supervisor in Charge) ☐ Other Staff Rep. (Name & Title) Stephen Swanson, Administrator Committee Members Present: Vibeke Talley, Stephanie Boswell, Martha Bell Report Completed by: Vibeke Talley Number of Residents who received personal visits from committee members: 9 Resident Rights Information is clearly visible: X Yes Ombudsman Contact Info is correct and clearly posted: X Yes The most recent survey was readily accessible: X Yes* (Required for Nursing Homes Only) Staffing information clearly posted: X Yes Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A . 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? N/A 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Resident Living Accommodations Yes/No/N A Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No . 12. Does the facility accommodate smokers? Where? ☐ Outside only ☐ Inside only ☐ Both Inside/Outside No 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? Yes Resident Services Yes/No/N A Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes* * Residents can access funds during business office hours 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes Yes 18. Do residents have privacy in making and receiving phone calls? NA 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes Yes* * Family Council started in July with good support from families. July Family Council had a dentist speak to families and other speakers are planned for future Family Council meetings. Areas of Concern Yes/No/N A Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Placement of survey. Most recent survey kept behind receptionist desk in front lobby. This was discussed with Administrator who stated that it will be moved to a location clearly visible when visitors enter the facility. Facility has hydration stations (with water and lemonade) in a few places throughout the facility, however cups were missing during visit which was brought up to the Administrator. Facility does not have a locked unit for residents with dementia and Administrator stated that for the time being a CNA is assigned to a resident who is at risk of wandering 1 to 1. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.