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HomeMy WebLinkAboutCarol Woods 2019-08-30 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home X Nursing Home Adult Care Home Combination Home Facility Name/Address: Carol Woods Skilled Nursing/ Carol Woods Health Center 750 Weaver Dairy Rd. Chapel Hill, 27514 Visit Date: 08/30 / 2019 Time spent in facility: 1 hr 10 min Arrival time: 9:27 X am pm Name of person exit interview was held with: Melanie Johnson (Nursing) Interview was held: X in Person Phone X Admin: Gavin Locklear SIC (Supervisor in Charge) Other Staff Rep. (Name & Title) Committee Members Present: Bill Morgan and Jackie Podger Report Completed by: Jackie Podger Number of Residents who received personal visits from committee members: 5 Resident Rights Information is clearly visible: X Yes No Ombudsman Contact Info is correct and clearly posted: X Yes No The most recent survey was readily accessible: X Yes No (Required for Nursing Homes Only) Staffing information clearly posted: X Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? YES 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? YES 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A 4. Were residents interacting with staff, other residents & visitors? YES 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? YES 6. Did you observe restraints in use? NO 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? YES 9. Did you notice unpleasant odors in commonly used areas? NO 10. Did you see items that could cause harm or be hazardous? YES 11. Did residents feel their living areas were too noisy? See Note Complaint was made by one of the residents regarding another resident’s very loud verbal demands and discomforts. The complaining resident was moved to the other side of the facility. 12. Does the facility accommodate smokers? Where? X Outside only Inside only Both Inside/Outside YES By regulation outside only. 13. Were residents able to reach their call bells with ease? See Note Complaint was made by one of the residents regarding the unreachability of the call bell. Call bell in resident room dropped to the floor and resident in distress was unable to reach due to paralysis on side nearest floor. Resident called facility desk at 5AM and call went unanswered. Resident called another resident outside the facility and she came over to attend to resident distress. Staff was present when she arrived. Gavin and Melanie are aware and complaint has been raised to the next level. 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? YES Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? N/A 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? N/A N/A 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? N/A N/A 18. Do residents have privacy in making and receiving phone calls? YES 19. Is there evidence of community involvement from other civic, volunteer or religious groups? YES 20. Does the facility have a Resident’s Council? Family Council? YES N/A Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? YES Discuss items from “Areas of Concern” Section as well as any changes observed during the visit 1. Two med carts were unlocked while unattended. (Wren and Cardinal Neighborhoods) 2. Staff Huddle Report was left on the commons room table. The Report contained resident names and care plan information. 3. Family member complained she could not find contact information to report complaints. A list of regulatory contacts appeared prominently, but not easy to find ombudsman information, i.e. who to call and contact information. 4. Both findings (#1 and #2) were reported and discussed with Administrator and Nursing. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.