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HomeMy WebLinkAboutBrookshire 2019-08-08 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home X Nursing Home Adult Care Home Combination Home Facility Name/Address: Brookshire Senior Living 300 Meadowland Dr Hillsborough, NC 27278 Visit Date: 8/8/2019 Time spent in facility: 1 hr 30 minutes Arrival time: 11:30 am Name of person exit interview was held with Judy Vernon, social worker designee Interview was held: X in Person Committee Members Present: Jerry Ann Gregory, Carol Kelly, Vibeke Talley Report Completed by: Carol Kelly Number of Residents who received personal visits from committee members: 10 Resident Rights Information is clearly visible. X Yes No Ombudsman Contact Info is correct and clearly posted: X Yes No The most recent survey was readily accessible: X Yes No (Required for Nursing Homes Only) Staffing information clearly posted: X Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care ac- tivities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes . 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes* 8- One resident said she liked things so well she did not want to return home. 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No* 10- One door to a janitors’ closet la- beled to be locked at all times was not locked. 11. Did residents feel their living areas were too noisy? Yes* 11- A resident complained that the volume of her roommate's TV kept her awake. 12. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside No 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? Yes* 14. One person mentioned that there are often more needs than staff can at- tend to; another stated she was pre- vented from using her bell the previous evening. Staff will follow up. Resident Services Yes/No/NA Comments/Other Obser- vations 15. Were residents asked their preferences or opinions about the ac- tivities planned for them at the facility? Yes* 15 -Comments about the new activity director were positive. Residents appre- ciated the daily calendar and regular newsletter. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents ac- cess their monthly needs funds at their convenience? Yes Yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes* Yes 17- Comments on food were mostly positive, though one resident felt there should be more choices and noted veg- etables were usually overcooked. 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, vol- unteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes No Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Lack of water and water pitchers observed in some rooms. A family member was concerned about her father falling after he got out of bed. Use of a bed alarm was discussed. Topics to follow up on: • Transition to new management • Water pitchers in rooms • Meal satisfaction with possible changes under new management. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Most residents were not aware of or did not have an opinion about the change to 12-hour shifts. Brookshire is under new ownership and soon will be “Peak Resources Brook- shire.” Administrator Josh Stevens is continuing as administrator. Most of the staff will be the same, but are undergo- ing training to learn new procedures. Possible changes including meal choices are unknown. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.