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HomeMy WebLinkAboutParkview 2019-05-18 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: ☐Family Care Home X Nursing Home ☐Adult Care Home ☐Combination Home Facility Name/Address: Parkview Health and Rehabilitation Center, 1716 Legion Drive, Chapel Hill, NC 27516 Visit Date5/18/2019 Time spent in facility: 1 hr min Arrival time: 10:00 X am ☐ pm Name of person exit interview was held with: Interview was held: X in Person ☐ Phone ☐ Admin. X SIC (Supervisor in Charge) ☐ Other Staff Rep. (Name & Title) Joshua Selly, RN Committee Members Present: Vibeke Talley, Stephanie Boswell, Martha Bell Report Completed by: Martha Bell Number of Residents who received personal visits from committee members 10 (plus one family member and the Hospice Chaplain) Resident Rights Information is clearly visible: X Yes Ombudsman Contact Info is correct and clearly posted: X Yes The most recent survey was readily accessible: X Yes* (Required for Nursing Homes Only) Staffing information clearly posted: X Yes Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A . 4. Were residents interacting with staff, other residents & visitors? Yes Several wheelchair mobile residents seen sitting in front of a TV; no staff w/them; another single resident alone with food, but was visited by staff member who helped him back to his room when resident requested 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? NA 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Resident Living Accommodations Yes/No/N A Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes Comment from resident; it’s comfortable but not enough room 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No . 12. Does the facility accommodate smokers? Where? ☐ Outside only ☐ Inside only ☐ Both Inside/Outside No 13. Were residents able to reach their call bells with ease? No One resident was heard crying out for help because of incontinence; unable to reach call light dangling from bed rail; committee member found staff member making a bed and when asked to attend to resident A, seemed puzzled why resident A should have priority over making Resident B’s bed 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? Yes Note comment in Item 13 Timeliness of prompt call bell attention lower because of weekend staffing Resident Services Yes/No/N A Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes Both residents interviewed report activities are available and staff encourages them to participate. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? NA 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes Yes Visited residents prefer own rooms 18. Do residents have privacy in making and receiving phone calls? NA 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes Puzzles had been donated by individuals; one large activity schedule posted in hallway, however those in residents rooms were small and difficult to read. Met hospice chaplain employed by business owner. Very helpful for way finding. 20. Does the facility have a Resident’s Council? Family Council? Yes No Spoke w/2 residents who attend Areas of Concern Yes/No/N A Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Activities on the weekend are limited and strictly resident driven. Activity items are left out in the dining room but residents must seek them out individually. Most recent survey kept behind receptionist desk in front lobby. Had a committee member not been to the facility before, it would have been difficult to find. Asked that it be moved to a more accessible/visible place for visitors This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.