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HomeMy WebLinkAboutCrescent Green 2019-04-27Community Advisory Committee Quarterly/Annual Visitation Report County: Orange County Facility Type: Adult Care Home Family Care Home Nursing Home Facility Name/Address: Crescent Green Census: 80/120 624 Jones Ferry Rd, Carrboro, NC 27510 Visit Date: 04 / 27 / 2019 Time spent in facility: 1 hr 0 min Arrival time: 2:00 am pm Name of person exit interview was held with: Jennifer Interview was held: in Person Phone Admin. SIC (Supervisor in Charge) Other Staff Rep. (Name & Title) Committee Members Present: Michael Zuber, Joan Rehm Report Completed by: Michael Zuber Number of Residents who received personal visits from committee members: 7 Resident Rights Information is clearly visable: Yes No Ombudsman Contact Info is correct and clearly posted: Yes No The most recent survey was readily accessible: Yes No (Required for Nursing Homes Only) Staffing information clearly posted: Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 1. Generally, the residents appeared well taken care of by staff. The staff were doing a good job cleaning rooms and serving the residents. During our visit, the staff were clearly visible and working hard to care for the residents. 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? No 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? No 8. Residents decorated their rooms with personal items and pictures. Many residents were outside enjoying the warm weather. 9. Chemicals were not seen or accessible to residents. 8. Did you notice unpleasant odors in commonly used areas? No 9. Did you see items that could cause harm or be hazardous? Yes 10. Did residents feel their living areas were too noisy? No 11. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside Yes 12. Were residents able to reach their call bells with ease? N/A 13. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? N/A N/A Resident Services Yes/No/NA Comments/Other Observations 14. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 16. Residents have the freedom to leave the facility throughout the day. Residents have the option of installing a lock on their closet door to protect and secure personal items. 18. A private room for making phone calls is available near the community T.V. rooms. 15. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes 16. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? No Yes 17. Do residents have privacy in making and receiving phone calls? Yes 18. Is there evidence of community involvement from other civic, volunteer or religious groups? No 19. Does the facility have a Resident’s Council? Family Council? Yes No Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Follow-up from last visit: During the next visit, the committee representatives are encouraged to speak with the administrator about the status of bed bugs and their procedures for securing prescription drugs. Follow-up from this visit: Procedures for protecting residents’ privacy while bathing should be discussed. Yes Discuss items from “Areas of Concern” Section as well as any changes observed during the visit Generally, the cleanliness, appearance and general mood was greatly improved compared to prior visits. We noticed the men’s bathrooms are not equipped with shower curtains, unlike the women’s bathrooms. Some residents revealed discomfort with the bathing process because the door is often unlocked or opened to those passing in the hallway. Residents may overlap while one bathes and another dries off, leaving them feeling exposed. Jennifer was unaware of the bathing procedures and we agreed to discuss this with management. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.