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HomeMy WebLinkAboutParkview 2019-02-09 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: ☐Family Care Home X Nursing Home ☐Adult Care Home ☐Combination Home Facility Name/Address: Parkview Health and Rehabilitation Center, 1716 Legion Drive, Chapel Hill, NC 27516 Visit Date: 2 /9 /2019 Time spent in facility: 1 hr min Arrival time: 10:00 X am ☐ pm Name of person exit interview was held with: Interview was held: X in Person ☐ Phone ☐ Admin. X SIC (Supervisor in Charge) ☐ Other Staff Rep. (Name & Title) Joshua Selly, RN Committee Members Present: Vibeke Talley, Bill Morgan, Stephanie Boswell Report Completed by: Stephanie Boswell Number of Residents who received personal visits from committee members: 2 Resident Rights Information is clearly visible: X Yes ☐ No Ombudsman Contact Info is correct and clearly posted: X Yes ☐ No The most recent survey was readily accessible: X Yes ☐ No (Required for Nursing Homes Only) Staffing information clearly posted: X Yes ☐ No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes* 2: There were several residents still in bed during our visit. One resident said it was not her preference to still be in bed. Both residents report staff is very friendly and helpful. 3. Did you see or hear residents being encouraged to participate in their care yy staff members? NA One residents call bell was not within reach. Water was on the floor and the bed was in the highest position. The residents leg was hanging off the bed. One CAC member went for a staff person, and they came quickly to address it. 4. Were residents interacting with staff, other residents & visitors? NA 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? NA 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No* 11. Noise level was very low. 12. Does the facility accommodate smokers? Where? ☐ Outside only ☐ Inside only ☐ Both Inside/Outside No 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? Yes* 14. One resident (who was not interviewed) pressed call bell while committee members were present in hallway. Staff responded within 2 minutes. Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. Both residents interviewed report activities are available and staff encourages them to participate. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? NA 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes* 17. One resident mentioned that staff and family were able to order optional choice 18. Do residents have privacy in making and receiving phone calls? NA 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes* 19. RN reports resident family member volunteers on weekends. 20. Does the facility have a Resident’s Council? Family Council? Yes No Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Multiple residents in bed during visit (10AM to 11AM). Activities on the weekend are limited and strictly resident driven. Activity items are left out in the dining room but residents must seek them out individually. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit There were multiple residents seen still in bed during our visit. This was discussed at exit interview and RN states that most residents are up early, for breakfast, and then choose to get back in bed mid morning. Also discussed weekend activity schedule as noted under 19 and in areas of concern. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.