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HomeMy WebLinkAboutBrookshire 2019-02-20 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home X Nursing Home Adult Care Home Combination Home Facility Name/Address: Brookshire Senior Living 300 Meadowland Dr Hillsborough, NC 27278 Visit Date: 2/19 /2019 Time spent in facility: 1.5 hrs Arrival time: 11:00 x am pm Name of person exit interview was held with: Interview was held: X in Person Phone X Administrator - Josh Stevens Committee Members Present: Jerry Ann Gregory, Carol Kelly, Karen Macklin Report Completed by: Karen Macklin Number of Residents who received personal visits from committee members: 12 Resident Rights Information is clearly visible. X Yes No Ombudsman Contact Info is correct and clearly posted: X Yes No The most recent survey was readily accessible: X Yes No (Required for Nursing Homes Only) Staffing information clearly posted: Yes X No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes* *Residents were getting help with dressing and morning care when we were visiting at about 11:15. One complained that she would like to be ready for the day earlier. 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? Yes 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? Yes* *One resident chooses to eat in her room because she feels that the dining hall is too noisy. 12. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside No 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? No* 14. Some residents stated that response to call bells was quick. A number of residents, on one hall, did complain about slow response. The administrator was advised. Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. During our visit, residents were enjoying someone singing at the piano. There are not many weekend activities planned which may be a result of the fact that the activities director is ill. 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes No Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Call bell response time. Yes Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. In our conversation with the Executive Director, we discussed the items shown above. With regards to the illness of the activities direct, he stated that activities were taking place as usual and were not disrupted. Additionally we talked about: (1) Family members stated that things are good in the facility. 4 residents said that the facility provides great care and that staff are nice. They also said that food is good. (2) The assisted living areas are quite nice, and residents seem generally happy in those parts of the facility. One family mentioned that she was very appreciative of the staff efforts to meet her mother’s increasing needs so that she could age in place and not have to adjust to a move from assisted living.(3) Brookshire is shifting from 8 hour shifts to 12 hour shifts because that will make it easier for staff to coordinate possibly other work that they might do as well as giving them more days off, and fewer days in which they need to drive to Brookshire. Additionally it helps Brookshire because it provides better continuity of care for residents and less of a need for meetings as staff change shifts. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.