Loading...
HomeMy WebLinkAbout2019-058-E IT - Xentegra contract DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-863017OE1088 [Departmental Use Only] TITLE XenTegra Services FY 19 NORTH CAROLINA SERVICES AGREEMENT UNDER $90,000.00 NO RFP/RFQ ORANGE COUNTY This Services Agreement (hereinafter"Agreement"), made and entered into this 28th day of December, 2018, ("Effective Date") by and between Orange County, North Carolina a political subdivision of the State of North Carolina (hereinafter, the "County") and XenTegra, (hereinafter, the "Provider"). WITNESSETH: That the County and Provider, for the consideration herein named, do hereby agree as follows: 1. Services a. Scope of Work. i) This Agreement is for services to be rendered by Provider to County with respect to (insert type of project): Technical Support and Maintenance of Citrix Virtual Environment ii) By executing this Agreement, the Provider represents and agrees that Provider is qualified to perform and fully capable of performing and providing the services required or necessary under this Agreement in a fully competent, professional and timely manner. iii) Time is of the essence with respect to this Agreement. iv) The services to be performed under this Agreement consist of Basic Services, as described and designated in Section 3 hereof. Compensation to the Provider for Basic Services under this Agreement shall be as set forth herein. 2. Responsibilities of the Provider a. Services to be provided. The Provider shall provide the County with all services required in Section 3 to satisfactorily complete the Project within the time limitations set forth herein and in accordance with the highest professional standards. b. Standard of Care. i) The Provider shall exercise reasonable care and diligence in performing services under this Agreement in accordance with the highest generally accepted standards of this type of Provider practice throughout the United States and in accordance with applicable federal, state and local laws and regulations applicable to the performance of these services. Provider is solely responsible for the professional Revised 12/18 1 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 quality, accuracy and timely completion and/or submission of all work related to the Basic Services. ii) Provider shall be responsible for all errors or omissions of its agents, contractors, employees, or assigns in the performance of the Agreement. Provider shall correct any and all errors, omissions, discrepancies, ambiguities, mistakes or conflicts at no additional cost to the County. iii) The Provider shall not, except as otherwise provided for in this Agreement, subcontract the performance of any work under this Agreement without prior written permission of the County. No permission for subcontracting shall create, between the County and the subcontractor, any contract or any other relationship. iv) Provider is an independent contractor of County. Any and all employees of the Provider engaged by the Provider in the performance of any work or services required of the Provider under this Agreement, shall be considered employees or agents of the Provider only and not of the County, and any and all claims that may or might arise under any workers compensation or other law or contract on behalf of said employees while so engaged shall be the sole obligation and responsibility of the Provider. v) If activities related to the performance of this Agreement require specific licenses, certifications, or related credentials Provider represents that it and/or its employees, agents and subcontractors engaged in such activities possess such licenses, certifications, or credentials and that such licenses certifications, or credentials are current, active, and not in a state of suspension or revocation. vi) In determining the basic services to be provided, should any documents be referenced in this Agreement, the terms of this Agreement shall have priority in any conflict between the terms of referenced documents and the terms of this Agreement. Should a request for proposals and a proposal be referenced the terms of the request for proposals shall have priority over the terms of any proposal. 3. Basic Services a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows (fully describe services to be provided): Dedicated consultant to work two (2) days per month at eight (8) hours per day for six (months) to provide advice and guidance and apply industry recommended practices related to in-scope technologies to assist in maintaining the health and performance of the Citrix platform. The attached document "Orange County Government SEC (Scheduled Engagement Contract) 2 Days Monthly Statement of Work" dated 12/31/2018 explains details on the services to be provided. (Attachment A: Statement of Work) 4. Duration of Services a. Term. The term of this Agreement shall be from January 1, 2019 to June 30, 2019. Revised 12/18 2 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 b. Scheduling of Services. i) The Provider shall schedule and perform its activities in a timely manner. ii) Should the County determine that the Provider is behind schedule, it may require the Provider to expedite and accelerate its efforts, including providing additional resources and working overtime, as necessary, to perform its services in accordance with the approved project schedule at no additional cost to the County. iii) The Commencement Date for the Provider's Basic Services shall be January 1, 2019. 5. Compensation a. Compensation for Basic Services. Compensation for Basic Services shall include all compensation due the Provider from the County for all services under this Agreement. The maximum amount payable for Basic Services shall not exceed Twenty Three Thousand Seven Hundred and Sixty Dollars ($23,760.00). Payment for Basic Services shall become due and payable within thirty (30) days of Provider properly invoicing County. Payment shall be subject to provisions of Section 5(b). b. Disputes. In the event the amount stated on an invoice is disputed by the County, the County may withhold payment of all or a portion of the amount stated on an invoice until the parties resolve the dispute. Should Provider fail to perform its duties under the terms of this Agreement, County may, without fault or penalty, withhold any payment associated with the work to be performed until such time as said work is completed. c. Additional Services. County shall not be responsible for costs related to any services in addition to the Basic Services performed by Provider unless County requests such additional services in writing and such additional services are evidenced by a written amendment to this Agreement. 6. Responsibilities of the County a. Cooperation and Coordination. The County has designated (Jason Hendren) to act as the County's representative with respect to the Project and shall have the authority to render decisions within guidelines established by the County Manager and/or the County Board of Commissioners and shall be available during working hours as often as may be reasonably required to render decisions and to furnish information. 7. Insurance a. General Requirements. Provider shall obtain, at its sole expense, Commercial General Liability Insurance, Automobile Insurance, Workers' Compensation Insurance, and any additional insurance as may be required by County's Risk Manager as such insurance requirements are described in the Orange County Risk Transfer Policy and Orange County Minimum Insurance Coverage Requirements (each document is incorporated herein by reference and may be viewed at http://www.orangecountVnc.gov/departments/purchasing division/contracts.php). If Revised 12/18 3 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 County's Risk Manager determines additional insurance coverage is required such additional insurance shall consist of N/A (if no additional insurance required mark N/A as being not applicable). Provider shall not commence work until such insurance is in effect and certification thereof has been received by the County's Risk Manager. 8. Indemnity a. Indemnity. The Provider agrees, without limitation, to defend, indemnify and hold harmless the County from all loss, liability, claims or expense, including attorney's fees, arising out of or related to the Project and arising from property damage or bodily injury including death to any person or persons caused in whole or in part by the negligence or misconduct of the Provider except to the extent same are caused by the negligence or willful misconduct of the County. It is the intent of this provision to require the Provider to indemnify the County to the fullest extent permitted under North Carolina law. 9. Amendments to the Agreement a. Changes in Basic Services. Changes in the Basic Services and entitlement to additional compensation or a change in duration of this Agreement shall be made by a written Amendment to this Agreement executed by the County and the Provider. The Provider shall proceed to perform the Services required by the Amendment only after receiving a fully executed Amendment from the County. 10. Termination a. Termination for Convenience of the County. This Agreement may be terminated without cause by the County and for its convenience upon seven (7) days' prior written notice to the Provider. b. Other Termination. The Provider may terminate this Agreement based upon the County's material breach of this Agreement; provided, the County has not taken all reasonable actions to remedy the breach. The Provider shall give the County seven (7) days' prior written notice of its intent to terminate this Agreement for cause. c. Compensation After Termination. i) In the event of termination, the Provider shall be paid that portion of the fees and expenses that it has earned to the date of termination, less any costs or expenses incurred or anticipated to be incurred by the County due to errors or omissions of the Provider. ii) Should this Agreement be terminated, the Provider shall deliver to the County within seven (7) days, at no additional cost, all deliverables including any electronic data or files relating to the Project. d. Waiver. The payment of any sums by the County under this Agreement or the failure of the County to require compliance by the Provider with any provisions of this Agreement or the waiver by the County of any breach of this Agreement shall not constitute a Revised 12/18 4 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 waiver of any claim for damages by the County for any breach of this Agreement or a waiver of any other required compliance with this Agreement. e. Suspension. County may suspend the Basic Services and this Agreement at any time for County's convenience and without penalty to County upon three (3) days' notice to Provider. Upon any suspension by County, Provider shall discontinue work on the Basic Services and shall not resume the Basic Services until notified to proceed by County. 11. Additional Provisions a. Limitation and Assignment. The County and the Provider each bind themselves, their successors, assigns and legal representatives to the terms of this Agreement. Neither the County nor the Provider shall assign or transfer its interest in this Agreement without the written consent of the other. b. Governing_Law. This Agreement and the duties, responsibilities, obligations and rights of respective parties hereunder shall be governed by the laws of the State of North Carolina. By executing this Agreement Provider affirms that Provider and any subcontractors of Provider are and shall remain in compliance with Article 2 of Chapter 64 of the North Carolina General Statutes. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.58. By executing this Agreement Provider certifies that Provider has not been identified, and has not utilized the services of any agent or subcontractor identified, on the list created by the State Treasurer pursuant to G.S. 147-86.81. c. Non-Discrimination. Provider shall at all times remain in compliance with all applicable local, state, and federal laws, rules, and regulations including but not limited to all state and federal non-discrimination laws, policies, rules, and regulations and the Orange County Non-Discrimination Policy and Orange County Living Wage Policy(each policy is incorporated herein by reference and may be viewed at http://www.oran eg countync. og v/departments/purchasing division/contracts.php.) Any violation of the Orange County Non-Discrimination Policy is a breach of this Agreement and County may immediately terminate this Agreement without further obligation on the part of the County. This paragraph is not intended to limit and does not limit the definition of breach to discrimination. d. Dispute Resolution. Any and all suits or actions to enforce, interpret or seek damages with respect to any provision of, or the performance or non-performance of, this Agreement shall be brought in the General Court of Justice of North Carolina sitting in Orange County, North Carolina. It is agreed by the parties that no other court shall have jurisdiction or venue with respect to such suits or actions. Binding arbitration may not be initiated by either Party, however, the Parties may agree to nonbinding mediation of any dispute prior to the bringing of such suit or action. e. Entire Agreement. This Agreement represents the entire and integrated agreement between the County and the Provider and supersedes all prior negotiations, representations or agreements, either written or oral. This Agreement may be amended Revised 12/18 5 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-863017OE1088 only by written instrument signed by both parties. Modifications may be evidenced by facsimile signatures. f. Severability. If any provision of this Agreement is held as a matter of law to be unenforceable, the remainder of this Agreement shall be valid and binding upon the Parties. g. Ownership of Work Product. Should Provider's performance of this Agreement generate documents, items or things that are specific to this Project such documents, items or things shall become the property of the County and may be used on any other project without additional compensation to the Provider. The use of the documents, items or things by the County or by any person or entity for any purpose other than the Project as set forth in this Agreement shall be at the full risk of the County. h. Non-Appropriation. Provider acknowledges that County is a governmental entity, and the validity of this Agreement is based upon the availability of public funding under the authority of its statutory mandate. In the event that public funds are unavailable and not appropriated for the performance of County's obligations under this Agreement, then this Agreement shall automatically expire without penalty to County immediately upon written notice to Provider of the unavailability and non-appropriation of public funds. It is expressly agreed that County shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement, but only as an emergency fiscal measure during a substantial fiscal crisis. In the event of a change in the County's statutory authority, mandate and/or mandated functions, by state and/or federal legislative or regulatory action, which adversely affects County's authority to continue its obligations under this Agreement, then this Agreement shall automatically terminate without penalty to County upon written notice to Provider of such limitation or change in County's legal authority. i. Signatures. This Agreement together with any amendments or modifications may be executed electronically. All electronic signatures affixed hereto evidence the consent of the Parties to utilize electronic signatures and the intent of the Parties to comply with Article I IA and Article 40 of North Carolina General Statute Chapter 66. j. Notices. Any notice required by this Agreement shall be in writing and delivered by certified or registered mail, return receipt requested to the following: Orange County Provider's Name Attention:Jason Hendren XenTegra, LLC P.O. Box 8181 P.O. Box 1954 Hillsborough,NC 27278 Huntersville,NC 28078 [SIGNATURE PAGE TO FOLLOW] Revised 12/18 6 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 IN WITNESS WHEREOF, the Parties, by and through their authorized agents, have hereunder set their hands and seal, all as of the day and year first above written. ORANGE COUNTY: PROVIDER: I6E0637994B755E477 DocuSigned by: Dom Signed by: 6KAAA. J pMw"19 SW6V, 1/31/2019 By. ... By. CA2CEEDCFBA3482... County Manager Bill Sutton, Director Consulting Services Revised 12/18 7 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 Attachment A: Statement of Work Scheduled Engagement Contract ( SEC ) for Professional Services Orange County Government XenTegra Luke Morgan 12/31/2018 6 mos.SEC DocuSign Envelope ID:5896OD58-D971-4DOC-8FD6-863017OE1088 XenTegra OF CONTENTS 1.0 PROJECT OVERVIEW.....................................................................................................................3 1.2 XENTEGRA ENGAGEMENT RESOURCE(S) ......................................................................................................4 2.0 SCOPE..........................................................................................................................................5 2.1 PERIOD OF PERFORMANCE.........................................................................................................................5 2.2 SERVICES................................................................................................................................................5 2.3 TASKS OUT OF SCOPE...............................................................................................................................5 3.0 CUSTOMER RESPONSIBILITIES/ASSUMPTIONS ..............................................................................6 3.1 GENERAL RESPONSIBILITIES........................................................................................................................6 3.2 SEC SPECIFIC CUSTOMER RESPONSIBILITIES..................................................................................................6 3.3 GENERAL ASSUMPTIONS ...........................................................................................................................6 4.0 PRICING AND PAYMENT TERMS....................................................................................................7 4.1 PROFESSIONAL SERVICES...........................................................................................................................7 4.2 EXPENSES ...............................................................................................................................................7 4.3 CANCELLATIONS.......................................................................................................................................7 4.4 TERMINATION .........................................................................................................................................8 5.0 SOW ACCEPTANCE........................................................................................................................8 XenTegra Page 2 of 8 DocuSign Envelope ID:5896OD58-D971-4DOC-8FD6-863017OE1088 XenTegra �1.0 PROJECT OVERVIEW Scheduled Engagement Contract (Services) for Orange County Government ("OGC") Date Services Performed By: Services Performed For: December 31, 2018 XenTegra, LLC Orange County Government PO Box 1954 131 W Margaret Ln, Hillsborough, NC Huntersville, NC 28078 27278 XenTegra, LLC ("XenTegra") is a provider of Information Technology consulting services for with a focus on Citrix Technologies. XenTegra consultants have extensive experience designing, implementing and supporting environments that rely on these technologies. XenTegra is pleased to present this Scheduled Engagement Contract(SEC)to Orange County Government to provide professional services for remote Citrix Infrastructure technical support and/or maintenance(hereinafter, the"Supported Environment") including, but not limited to,Citrix Virtual Apps,Citrix Virtual Apps& Desktops, Citrix Hypervisor,Citrix Application Delivery Controller(ADC), Citrix Endpoint Management and Citrix Files as well as various end point devices and other complimentary Citrix technologies. XenTegra Page 3 of 8 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 XenTegra ABOUT XENTEGRA, LLC. At XenTegra,we are fueled by a passion for end users and known for our deep history with Citrix and complementary technologies. With a long track record of innovation and expertise,we work to enable our clients to deliver high-performance, reliable and secure endpoint computing environments end users need to be productive-anytime,from anywhere, and on any device. XenTegra focuses primarily on three areas: •Solutions: From secure virtual application delivery to high-performance virtual desktops and enterprise mobility management,XenTegra powers today's digital workspaces so that you can achieve the transformational agility you require. •Services:XenTegra specializes in IT managed services and consulting,focusing on the security, performance and agility of Citrix workspaces,on premises,and in the cloud. • Events& Training: Maximize the value of your digital workspace environment. Learn how to do more with Citrix at our lunch & learns,seminars,or more extensive 2-day boot camps. 1.2 XENTEGRA ENGAGEMENT RESOURCE(S) Consulting Director Bill Sutton Bill.sutton@xentegra.com Sr. Consultant Harvey Green Harvey.green@xentegra.com Sr. Consultant Sr. Consultant XenTegra Page 4 of 8 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 XenTegra 2.1 PERIOD OF PERFORMANCE Orange County Government has requested that XenTegra provide this remote support and maintenance service two(2)day(s) per month at eight(8) hours per day based on a set schedule this contract.This agreement is valid for six(6) months of service. During the period of the contract XenTegra will assign a dedicated consultant to work with Orange County Government and the assigned consultant will provide services for each session unless otherwise discussed and confirmed with Orange County Government. The Services shall commence on January 1, 2019 and shall continue through June 30, 2019. Orange County Government and XenTegra will work together to select the set days each month for this service. 2.2 SERVICES XenTegra consultant will provide advice and guidance and apply industry recommend practices related to the in- scope technologies to assist Orange County Government in maintaining the health and performance of the Citrix platform(s). XenTegra consultant will perform technical support and maintenance tasks based on industry recommended practices and as assigned by Orange County Government during the established schedule. These services include, but are not limited to,all Citrix technologies in use by the Orange County Government. XenTegra consultant will assist with tracking to closure support tickets opened with Citrix Technical Support. Should an urgent Citrix support issue arise outside the set monthly schedule, Orange County Government may contact XenTegra for support, however,XenTegra cannot guaranty a response time. In such cases a qualified XenTegra consultant will respond as quickly as possible. XenTegra will bill at the contract rate of$275 per hour for such instances. 2.3 TASKS OUT OF SCOPE Consultant will not engage in major platform upgrade activities in the context of this service (A major upgrade can be defined as an upgrade requiring architectural changes). Such project requirements will be discussed with Orange County Government and a separate engagement will be developed with a formal scope of work and a project plan will be provided upon request. Therefore, it is understood that all services requested by Orange County Government that are above the specified and scheduled hours will be billed on the normal billing cycle. Additionally,all services requested by Orange County Government that fall outside of the terms of this agreement will be considered a project, and will be quoted and billed as separate, individual services.All services provided outside of the scope of this contract will be billed at the rate of$275 per hour unless otherwise defined. XenTegra Page 5 of 8 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 XenTegra CUSTOMER3.0 P• • 3.1 GENERAL RESPONSIBILITIES During this Scheduled Engagement Contract,XenTegra will require the support of OGC's staff and computing resources. OGC agrees to provide the following: • OGC will grant the appropriate credentials for the consultant • OGC will grant remote access to the consulting resource to all systems necessary to complete the assigned objectives • OGC will supply the network resources needed to complete the assigned objectives • OGC will provide IP addresses and DNS names if requested • OGC will provide all software and operating system licensing to meet the engagement needs • OGC will perform any backup system and system changes when appropriate with the proper change control 3.2 SEC SPECIFIC CUSTOMER RESPONSIBILITIES • OGC will provide a single point of contact who is familiar with the environment and requirements to work with the XenTegra resource throughout the Scheduled Engagement Contract acting as a liaison between XenTegra and OGC • OGC will be prepared with a list of objectives for each scheduled session and will be available to participate in the work with the assigned XenTegra consultant when necessary • OGC will designate named contacts(including the primary contact)which will be allowed to request services and support from the assigned XenTegra consultant • OGC may be asked to perform problem determination activities as suggested by the assigned XenTegra consultant. These activities include, but are not limited to, network traces,capturing error messages,and collecting configuration information. • OGC may be asked to perform problem resolution activities including, but are not limited to, changing configurations, installing new versions of software, installing new software components,or modifying resources. • OGC is responsible for implementing procedures necessary to safeguard the integrity and security of software and data from unauthorized access and to reconstruct lost or altered files resulting from catastrophic failures. 3.3 GENERAL ASSUMPTIONS This Scheduled Engagement Contract and associated services are based upon the following assumptions: • Upon conclusion of this engagement it will be expected that OGC will use Citrix Technical Support to resolve any ongoing technical issues • All Services will be provided during Normal business hours unless otherwise stated in this Statement of Work. Normal business hours are Monday-Friday,9:00am-5pm local time • Calls and meetings will be scheduled at a mutually agreeable time between XenTegra and OGC • XenTegra resources will have access to the keyboard to perform the work XenTegra Page 6 of 8 DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-8630170E1088 XenTegra PRICING4.0 PAYMENT 4.1 PROFESSIONAL SERVICES Resource Description Estimated Hours Per Month XenTegra—Sr. Consultant 16 XenTegra—Project Manger 1.6 Contract Length (Months) 6 Hourly Rate Consulting Services $235.00 Hourly Rate Project Management $125.00 Total Monthly Amount $3960.00 Scheduled Engagement Contract Total $23,760.00 Invoices shall be submitted monthly in arrears to the address indicated above. Each invoice will reflect charges for the period being billed and cumulative figures for previous periods.Terms of payment for each invoice are due on a net 15 schedule.This contract is for sixteen (16) hours of scheduled onsite or remote support and maintenance per month. 4.2 EXPENSES It is expected that services to be performed remotely for this engagement, however,should travel be required it will be confirmed via change order prior to scheduling. Travel expenses will be submitted to the client for reimbursement(including copies of receipts) using standard IRS guidelines for expenses.XenTegra will endeavor to select reasonably priced airlines, hotels, meals,and other expenses. It is expected that Orange County Government will provide travel expenses during the project for those XenTegra team members traveling out of their domiciled area, between sites or over long sequences.These expenses include the following: • Airfare necessary to location(s) • Meals • Parking,ground transportation,tolls,and Lodging 4.3 CANCELLATIONS XenTegra will work with Orange County Government to assign resources based on the mutually agreed timeline and schedule for this engagement. Because XenTegra will commit consulting resources based on the established schedule,Orange County Government is required to provide at(3 business days'notice)for any unplanned changes or cancellations to the schedule. Should Orange County Government fail to provide such notice,XenTegra reserves the right to bill for 8 hours(1 Day)at the established hourly rate and for any non-refundable expenses incurred in preparation for such canceled Services XenTegra Page 7 of 8 DocuSign Envelope ID:5896OD58-D971-4DOC-8FD6-863017OE1088 XenTegra 4.4 TERMINATION Either party may terminate this Scheduled Engagement Contract agreement with at least thirty (30) days advance written notice to XenTegra or Orange County Government.Both parties shall mutually agree upon the effective date of the termination. Should either party terminate this agreement, XenTegra will assist Orange County Government in the orderly termination of services,including timely transfer of the services support to another designated provider if applicable. Orange County Government agrees to pay XenTegra on an hourly basis at the rate of$275/hour for the work effort of rendering such assistance. 5.0 SOW IN WITNESS WHEREOF,the parties hereto have caused this SOW to be effective as of the day, month and year first written above. Accepted By: Accepted By: XenTegra, LLC Orange County Government DocuSigned by: A swm' CA2CEEDCFBA3482... Signature Signature Printed Name Printed Name Title Title Date Date XenTegra Page 8 of 8 DocuSign Envelope ID:5896OD58-D971-4DOC-8FD6-863017OE1088 THE HARTFORD BUSINESS SERVICE CENTER THE 3600 WISEMAN BLVD HARTFORD SAN ANTONIO TX 78251 December 21, 2018 Orange County Local Government North Carolina 200 S CAMERON ST HILLSBOROUGH NC 27278-2505 Account Information: 10 Contact Us Policy Holder Details : XENTEGRA, LLC Business Service Center Business Hours: Monday- Friday (7AM -7PM Central Standard Time) Phone: (866)467-8730 Fax: (888)443-6112 Email: age ncy.services(a)thehartford.com Website: https://business.thehartford.com Enclosed please find a Certificate Of Insurance for the above referenced Policyholder. Please contact us if you have any questions or concerns. Sincerely, Your Hartford Service Team WLTRO05 DocuSign Envelope ID:5896OD58-D971-4DOC-8FD6-863017OE1088 D (MM/DD/YYYY) '` '�� CERTIFICATE OF LIABILITY INSURANCE 1ATE 2/21/2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must be endorsed.If SUBROGATIONIS WAIVED,subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT USI INSURANCE SERVICES LLC/PHS NAME: 22273082 THE HARTFORD BUSINESS SERVICE CENTER 3600 WISEMAN BLVD SAN ANTONIO, TX 78265 (A/C, o,Ext): (866)467-8730 (A/C,No): (888)443-6112 E-MAIL ADDRESS: INSURER(S)AFFORDING COVERAGE NAIC# INSURED INSURERA: Hartford Fire and Its P&C Affiliates 00914 XENTEGRA, LLC INSURER B: The Sentinel Insurance Company 111000 PO BOX 1954 INSURER C: HUNTERSVILLE NC 28070-1954 INSURER D INSURER E INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED.NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS,EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY NUMBER POLICY EFF POLICY EXP LIMITS LTR INSR WVD MMIDDIYYYY MM/DD/YYYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $2,000,000 CLAIMS-MADE �OCCUR DAMAGE TO RENTED $1 000 000 PREMISES Ea occurrence X General Liability MED EXP(Any one person) $10,000 B 22 SBA VW 1344 11/15/2018 11/15/2019 PERSONAL&ADV INJURY $2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $4,000,000 POLICY ❑PRO LOC PRODUCTS-COMP/OP AGG $4,000,000 JECT FX OTHER: AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT $2,000,000 (Ea accident) ANY AUTO BODILY INJURY(Per person) B ALL OWNED SCHEDULED 22 SBA VW1344 11/15/2018 11/15/2019 BODILY INJURY(Per accident) AUTOS AUTOS X HIRED AUTOS X NON-OWNED PROPERTY DAMAGE AUTOS Per accident UMBRELLA LIAB x OCCUR EACH OCCURRENCE $2,000,000 EXCESS LIAB CLAIMS-MADE B 22 SBA VW1344 11/15/2018 11/15/2019 AGGREGATE $2,000,000 DED X RETENTION$10,000 WORKERS COMPENSATION PER X OTH- AND EMPLOYERS'LIABILITY STATUTE ER ANY PROPRIETOR/PARTNER/EXECUTIVE YIN E.L.EACH ACCIDENT $500,000 A OFFICER/MEMBER EXCLUDED? N/A 22 WBC EM0165 11/15/2018 11/15/2019 (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $500,000 If yes,describe under E.L.DISEASE-POLICY LIMIT $500,000 DESCRIPTION OF OPERATIONS below B EMPLOYMENT PRACTICES 22 SBA VW1344 11/15/2018 11/15/2019 Each Claim Limit $10,000 LIABILITY Aggregate Limit $10,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) Those usual to the Insured's Operations. CERTIFICATE HOLDER CANCELLATION ORANGE COUNTY LOCAL GOVERNMENT SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE NORTH CAROLINA THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 200 S CAMERON ST ACCORDANCE WITH THE POLICY PROVISIONS. HILLSBOROUGH NC 27278-2505 AUTHORIZED REPRESENTATIVE ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD DocuSign Envelope ID:58960D58-D971-4DOC-8FD6-863017OE1088 ­rcr­ r­ XENTEGTA ATE(MM/DD/YYYY) ACORDTM CERTIFICATE OF LIABILITY INSURANCE FATE 9 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement.A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: USI Insurance Services, LLC.Sm CL PHONE g55-874-1396 FAX A/C,No,Ext: A/C,No): 6100 Fairview Road Suite 800 ADDRESS: MidSouthSelectu@usi.com Charlotte, NC 28210 INSURER(S)AFFORDING COVERAGE NAIC# INSURER A:Twin City Fire Insurance Company 29459 INSURED INSURER B:NAS Insurance NONE XenTegra, LLC INSURER C 9445 St. Barts Lane INSURER D: Huntersville, NC 28078 INSURER E INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSR WVD POLICY NUMBER MM/DD/YYYY MM/DD/YYYY COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ CLAIMS-MADE OCCUR PREMISES ERENTED ccr nce $ MED EXP(Any one person) $ PERSONAL&ADV INJURY $ GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ PRO- LOC PRODUCTS-COMP/OP AGG $ POLICY JECT OTHER: $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $ ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY(Per accident) $ HIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY Per accident UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS-MADE AGGREGATE $ DED RETENTION$ $ WORKERS COMPENSATION PER OTH- AND EMPLOYERS'LIABILITY Y/N ANY PROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ OFFICER/MEMBER EXCLUDED? N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ B Professional Liab 1112978 11/22/2018 11/22/2019 $2,000,000 Cyber Liability DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES(ACORD 101,Additional Remarks Schedule,may be attached if more space is required) CERTIFICATE HOLDER CANCELLATION Orange Count Local Government SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE g y THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN North Carolinda ACCORDANCE WITH THE POLICY PROVISIONS. 200 S Cameron St. Hillsborough, NC 27278-2505 AUTHORIZED REPRESENTATIVE ^ � ©1988-2015 ACORD CORPORATION.All rights reserved. ACORD 25(2016/03) 1 of 1 The ACORD name and logo are registered marks of ACORD #S24757415/M24678495 LJ M E4