HomeMy WebLinkAbout2017-722-E EMS - Orange Alamance PSAP MOU
MOU PSAP Agreement
This agreement made this 7th day of December, 2016 by and between Orange
County Communications, the “PSAP” and “Backup PSAP, and Alamance County
Communications, the “Interim Backup PSAP”, and collectively known as the
“parties”.
WHEREAS, the installation of the Enhanced 9-1-1 telephone system will
provide one common number to call to receive public safety assistance and is
intended to assure the caller that his/her request for assistance will be
answered and that the appropriate emergency response agency will be
notified as a result of dialing 9-1-1; and
WHEREAS, the parties desire to formalize an arrangement whereby 9-1-1
calls are properly routed; and
WHEREAS, it is understood that in the event that 9-1-1 calls are unable to be
answered by the PSAP, all calls will be temporarily routed to the Interim
Backup PSAP until the PSAP has the Backup PSAP staffed;
NOW THEREFORE, the parties agree as follows:
ARTICLE I. General Purpose
It is the purpose of this Agreement to establish certain procedures for
handling 9-1-1 calls between the PSAP and the Interim Backup PSAP in the
event that the PSAP is unable to receive or transfer its 9-1-1 calls.
ARTICLE II. Definitions (N.C. Gen. Stat. § 143B-1417)
A. Public safety answering point (PSAP). -- The public safety agency that
receives an incoming 911 call and dispatches appropriate public safety
agencies to respond to the call.
B. Primary PSAP. -- The first point of reception of a 911 call by a public
safety answering point.
DocuSign Envelope ID: AEB24751-E250-4139-9D81-9DB4B373BBF5
C. Interim Backup PSAP – Another PSAP, be it Municipal, County or State,
designated to take calls on a temporary backup basis and transfer them
in accordance with mutually agreed upon call handling procedures.
D. Back-up PSAP. -- The capability to operate as part of the 911 System and
all other features of its associated primary PSAP. The term includes a
back-up PSAP that receives 911 calls only when they are transferred
from the primary PSAP or on an alternate routing basis when calls
cannot be completed to the primary PSAP.
E. Enhanced 911 service. -- Directing a 911 call to an appropriate PSAP by
selective routing or other means based on the geographical location
from which the call originated and providing information defining the
approximate geographic location and the telephone number of a 911
caller, in accordance with the FCC Order.
F. ANI/ALI – Automatic Number Identification/Automatic Location
Identification
ARTICLE III. Conditions
A. The services provided as a result of this Agreement are considered services
to the general public and this Agreement shall not be construed to create
an employer-employee, principal-agent or co-partnership relationship
between the parties.
B. The cost of operating the PSAP, the Interim Backup PSAP and the Backup
PSAP shall remain the responsibilities of the respective parties.
C. This Agreement applies to Enhanced 9-1-1 telephone calls that are not
answered by the PSAP and therefore routed to the Interim Backup PSAP
until the Backup PSAP is staffed.
ARTICLE IV. Procedures
In the event that it becomes necessary for Orange County 9-1-1 to activate the
Orange County Backup Plan, the following steps will be initiated:
DocuSign Envelope ID: AEB24751-E250-4139-9D81-9DB4B373BBF5
A. Communication Supervisor notifies the Data Systems Manager,
Communications Manager, and Director of Emergency Services
Immediately via phone (cell or satellite).
B. Communications Supervisor will contact Alamance for permission to do an
immediate re-route until the Orange County Backup Facility is operational.
C. Communications Manager or designee request the rerouting from Intrado
following these steps:
x Call the 24 hour Intrado Emergency Call Relay Center and requests
rerouting/abandonment (password restricted).
D. Backup Facility Activation steps:
x Communications Manager and Data Systems Manager will maintain
keys to the alternate facility (with backups provided in the primary
PSAP)
x Power on computer equipment
x Ensure connection to CPE and CAD servers
x Notify Orange County Asset Management (on-call) and Orange
County IT of facility activation.
x Assign console positions and ensure staff receive just-in-time
refresher training
x Relocate staff to alternate facility.
x Once the alternate facility is established, call the 24 hour Intrado
Emergency Call Relay Center and request to resume normal
operations. This will ensure calls begin ringing to the alternate
facility.
x Orange County Communications Operations Manager will notify
Alamance County 9-1-1 Director once normal operations have
resumed within the Backup Facility.
E. If it is determined at a later date that it is necessary to provide other
communications equipment or procedures so as to be able to accomplish
the purpose of this Agreement, amendments to this Agreement may be
executed identifying the cost obligations of each party for such additional
equipment.
F. The parties shall review this agreement annually.
DocuSign Envelope ID: AEB24751-E250-4139-9D81-9DB4B373BBF5
ARTICLE V. Relationship Between the Parties
In consideration of the mutual services provided herein, both parties agree
that nothing contained herein is intended to be or should be construed in any
manner as creating or establishing the relationship of co-partners between
the parties hereto or as constituting an agency relationship in any manner
whatsoever. The individual parties are and shall remain independent entities
with respect to all services performed under this Agreement. Each party
represents that it has, or will secure all its expense, all personnel required in
performing its service obligation under this Agreement and that the acts of its
employees performing the service under this Agreement shall be the acts of
employees of that entity alone. Each entity agrees that in the performance of
this mutual service, its employees shall not require nor be entitled to any
compensation, rights or benefits of any kind whatsoever from the other entity
to this Agreement, including, but not limited to, tenure rights, medical and
hospital care, sick and vacation leave, disability, Worker’s Compensation,
Unemployment Compensation or severance pay.
IN WITNESS WHEREOF, the parties hereto have signed this Agreement on
the 7th day of December, 2016.
__________________________________ ______________________________
Director Director
Orange County Emergency Services Alamance County Communications
__________________________________ ______________________________
County Manager County Manager
Orange County Alamance County
DocuSign Envelope ID: AEB24751-E250-4139-9D81-9DB4B373BBF5