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HomeMy WebLinkAboutParkview 2018-12-13 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home X Nursing Home Adult Care Home Combination Home Facility Name/Address: Parkview Health and Rehabilitation Center, 1716 Legion Drive, Chapel Hill, NC 27516 Visit Date: 12/13/2018 Time spent in facility: 1 hour Arrival time: am 4:05 pm Name of person exit interview was held with: Stephen Swanson, Administrator Interview was held: X in Person Phone Committee Members Present: Vibeke Talley, Karen Macklin, Stephanie Boswell Report Completed by: Vibeke Talley Number of Residents who received personal visits from committee members: 4 Resident Rights Information is clearly visable. X Yes No Ombudsman Contact Info is correct and clearly posted: X Yes No The most recent survey was readily accessible: X Yes No (Required for Nursing Homes Only) Staffing information clearly posted: X Yes at nursing station. No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? NA 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? NA 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? NA 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? NA 12. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside No This is a smoke free campus for residents, visitors, and staff. 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? No* 14: Residents reported that it varies how long it takes to answer a call bell. A call placed while we were there took more than 15 min to be answered. The CNA who responded was however very courteous.The response time was discussed with administrator at exit interview. Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? NA 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes* 16: Residents can access their funds during business office hours. 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes* Yes Residents have to request snacks. Snacks are available when water is brought to the room. 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes* No* The Resident’s Council has begun recently and the Administrator is encouraging families to start a Family Council Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Timeliness of responses to call bells. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. This facility received its Medicare/Medicaid certification September 19, 2018. At the time of this visit there was 25 residents. The Administrator said that they have a total of 108 skilled beds and 7 assisted living beds. Thus only part of the facility is open and being used. The issue of long response time for call bells was brought up with the Administrator. He responded by saying that they have one hall that was wired incorrectly and the calls go to a nursing station that is not yet used. He is working on getting that issue resolved. When told that the issue was not on that hall he said that he would look into it. He also informed us that the call bell system records response times so that administration can review timeliness of responses to call bells after receiving complaints from residents or families. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.