Loading...
HomeMy WebLinkAboutStratford 2018-08-28Community Advisory Committee Quarterly/Annual Visitation Report County Orange 405 Smith Level Rd Chapel Hill NC 27516 Facility Type Family Care Home Adult Care Home Nursing Home Facility Name: The Stratford Census - Current/Licensed Total 75/77 General 44/44 Memory Care 31/33 Census – current/licensed: Visit Date and day of the week August 28, 2018 Tuesday Time spent in facility 1 hours 15 minutes Arrival time 11:30 a.m. Name of person(s) with whom exit interview was held Christian Smith, Administrator_______ Interview was held in person Committee members present: Gloria Brown and Nancy McCormick Number of residents who received personal visits from committee members 8 Report completed by: Nancy McCormick Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: No The most recent survey was readily accessible N/A (Required for NHs only – record date of most recent survey posted) : Staffing information clearly posted? No Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1. Everyone was dressed neatly. We arrived shortly before lunch so many residents were sitting near the dining room. 5a. Residents in Memory Care were sitting at tables waiting for lunch. We observed one staff member put a resident's plate of foord in front of him without any interaction. This resident had very limited ability to communicate and need mashed food. 5b. Senior or program staff had nametags, but not CNAs, cleaning staff, etc. 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a Did staff members wear nametags that are easily read by residents and visitors? No 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent No Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 8. The main dining room was very hot. Residents said that the airconditioning had been broken for several weeks. 10. In one of the recreation rooms on top of the piano there was a vase of water that had apparently had flowers. If a resident tried to reach or drink this it could have been dangerous. 12. New management changed the rules so that smoking is permitted only on the back porch, not the front. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? Yes 10a. Were unattended med carts locked? N/A 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building Yes 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? Yes 14a If no, did you share this with the administrative staff? N/A *** N/A equals not applicable, not asked, not observed Facility / Date: The Stratford August 28, 2018 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. Residents stated and the administrator confirmed that the new activities coordinator had to spent a great deal of time on other tasks, such as filling in for a driver (the facility is seeking to hire a new driver). All residents said that posted exercise activities did not happen. There now are two trips off-site available each week, rather than one. There is a computer in one of the recreation rooms, but it was not turned on and there is no plan to show residents how to use it. 17b. Residents expressed varying views of the food. One said that the breakfast sausage was tough. One resident in the dementia unit was served a large piece of ham that would have been difficult to cut. 17c. Ice water was not available when we were there. The administrator said it was kept on the medications cart. 19. Some churches come and some students. They have Sunday services. Some students from Carrboro High were scheduled to come next week. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? No 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Yes 16a.Can residents access their monthly needs funds at their convenience? Yes 17. Are residents asked their preferences about meal & snack choices? Yes 17a. Are they given a choice about where they prefer to dine? N/A 17b. Did residents express positive opinions regarding their dining experience? Yes 17c. Is fresh ice water available and provided to residents? No 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes No Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Limited use of name badges by all staff Lack of exercise activities and activities need to match posted schedule. Ombudsman's last name is still incorrect. Could use more interns and community volunteers. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? The administrator was new and open to suggestions and concerns. We raised the points re activities, food, community involvment, and name tags. We also pointed out that the names on residents' rooms were labeled inconsistently. We discussed possible sources of interns and volunteers. 1/2015