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HomeMy WebLinkAboutSignature 2017-07-18 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home Adult Care Home X Nursing Home Facility Name: Signature Census – current/licensed: 75/108 Visit date and day of the week: July 18, 2017 (Tuesday) Time spent in facility: 1 hours 30 minutes Arrival time: 11AM Name of person(s) with whom exit interview was held: Lee Cole and the new Director of Nursing Interview was held: in person Committee members present: Jacqulyn (Jackie) Podger, Karen Macklin, Vibeke Talley Number of residents who received personal visits from committee members: 12 Report completed by: Jackie Podger Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible: Yes (Required for NHs only – record date of most recent survey posted): 6/12/2017- 6/14/2017 Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged participate in their care by staff members? N/A 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent. N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? N/A 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside. N/A 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? Yes 14a If no, did you share this with the administrative staff? N/A *** N/A equals not applicable, not asked, not observed Facility / Date: Signature 7/ 18/2017 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15b Two activities preceded our arrival at 11AM. Afternoon activities were scheduled. 17: In a resident’s room a cup of cranberry juice labeled 7/17/2017 was sitting next to today’s juice cup labeled 7/18/2017. This was discussed at exit interview. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? N/A* 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? N/A 16a.Can residents access their monthly needs funds at their convenience? N/A 17. Are residents asked their preferences about meal & snack choices? Yes* 17a. Are they given a choice about where they prefer to dine? Yes 17b. Did residents express positive opinions regarding their dining experience? Yes 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident and Family Council? Yes Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? Exit interview was held with the Administrator and new Director of Nursing. Issue above (17) was mentioned with resident preferring not to be named. The Administrator and DON were informed that residents were positive and often complimentary during individual interviews. Family members were also positive. Committee members noted positive atmosphere and positive staff attitudes. The committee found that the call bells checked were in good working order and that staff were attentive to residents and their needs.