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HomeMy WebLinkAboutSignature 2017-06-15 Community Advisory Committee Quarterly/Annual Visitation Report County Orange Facility Type Family Care Home Adult Care Home X Nursing Home Facility Name: Signature Healthcare Census – current/licensed: 82/108 (previous days num- bers were used) Visit Date and day of the week Thursday, 6/15/17 Time spent in facility: 1.5 hours Arrival time: 8AM Name of person(s) with whom exit interview was held Lee W. Cole, Administrator Interview was held in person Committee members present: Carol Kelly, Jackie Podger, Molly Stein Number of residents who received personal visits from committee members: 12 Report completed by: Molly Stein Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible Yes (Required for NHs only – record date of most recent sur- vey posted) : April 26th, 2017 Staffing information clearly posted? No Resident Profile Yes No N/A Comments/Other Observations (please num- ber comments) 1. Do the residents appear neat, clean and odor free? Yes 2.Did residents say they receive assistance with personal care ac- tivities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? N/A 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please num- ber comments) 8. Did residents describe their living environment as homelike? N/A 14. One resident reported that the call bell was not functioning. Upon testing, it did not work. Call bells in several rooms were not working in several of the rooms. Administrator was advised. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? N/A 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building N/A 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? No* 14a If no, did you share this with the administrative staff? Yes *** N/A equals not applicable, not asked, not observed Facility / Date: Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15b. The first activity of the day (Workout) was scheduled to begin at 10:00 and we were there ear- lier. 17a. Residents who require help with eating are fed in a designated dining room. 17b. Additional morning coffee was not provided despite requests from resident. 19. Some evidence was present but residents reported not enough. -Resident cried out to advisory committee member asking for help in removing tray table from her knees. Resident indicated the CNA had brought her breakfast, pinning her legs un- der the tray table. Advisory committee mem- ber moved the tray table up and away from the resident allowing her to move her legs. Resi- dent was also not seated in a position that would not allow an open airway thereby risk- ing choking. Resident indicated her call but- ton had not been working and that she had tried using it minutes before she was helped. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? Yes* 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Yes 16a.Can residents access their monthly needs funds at their convenience? Yes 17. Are residents asked their preferences about meal & snack choices? Yes 17a. Are they given a choice about where they prefer to dine? Yes* 17b. Did residents express positive opinions regarding their dining experience? No* 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes* 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes Yes Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? -Call lights were reportedly not functioning in some of the rooms due to what was thought to be construction going on. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? Administrator was notified of the incident with the resident tray table and that the call light was not working (after testing) and hence no response or help was provided by the staff. Administrator stated that she would look into it and get it fixed that day. It was also reported that call bell problems were mentioned by other residents. . 1/2015