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HomeMy WebLinkAboutPruitt Carolina Point 2018-07-31 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: ☐Family Care Home X Nursing Home ☐Adult Care Home ☐Combination Home Facility Name/Address: Pruitt Carolina Point’ 5935 Mt Sinai Rd Durham NC 27705 Visit Date: 07/31/18 Time spent in facility: 1 hr 30 min Arrival time: 1:15 p.m. Name of person exit interview was held with La Ticia Nicole Beatty, Administrator Interview was held in Person Committee Members Present: Jerry Ann Gregory, Karen Macklin, Carol Kelly Report Completed by: Carol Kelly Number of Residents who received personal visits from committee members: 10 Resident Rights Information is clearly visible: x Yes Ombudsman Contact Info is correct and clearly posted: x Yes The most recent survey was readily accessible: x Yes (Required for Nursing Homes Only) Staffing information clearly posted: x Yes ☐ No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? no 4. Were residents interacting with staff, other residents & visitors? yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? yes 6. Did you observe restraints in use? no 7. If so, did you ask staff about the facility’s restraint policies? n/a Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? n/a 9. Did you notice unpleasant odors in commonly used areas? no 10. Did you see items that could cause harm or be hazardous? no 11. Did residents feel their living areas were too noisy? no 12. Does the facility accommodate smokers? Where? ☐ Outside only ☐ Inside only ☐ Both Inside/Outside no 13. Were residents able to reach their call bells with ease? yes 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? no yes One resident mentioned she’d been waiting 40 minutes for a pain medication (see comments). Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? yes 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? yes yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? yes Improvements were noted in cuisine. Residents now have several choices and are more pleased with meals. 18. Do residents have privacy in making and receiving phone calls? yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? yes 20. Does the facility have a Resident’s Council? Family Council? yes no Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? -Lack of water in rooms was observed and several residents complained they were not given water or had to get it themselves. When we mentioned this concern to the administrator, she was surprised and told us that she has someone whose job it is to provide water to residents. -Serious concerns were voiced about staff. It was pointed out that many night shift staff are working two jobs and had been observed sleeping in the break room during shifts. One resident noted that call bells go off throughout the night unanswered and that sometimes one staff member covers two floors. A resident said she had tried to respond to call bells or pleas for help herself if she could. For example, getting water for someone else, or going to the desk to try to find a staff person. It was felt that call bells or cries for help were ignored. The person who said she had waited 40 minutes for pain medication said she did not push the call button again as the person responding would become upset with her. A resident who often sat outside observed that staff took extended breaks. One person felt many staff had negative attitudes toward their jobs and residents were provided little service. Another resident thought that some of the staff were very good, but the staff who are not good complain even to the residents and are unprofessional. yes Discuss items from “Areas of Concern” Section as well as any changes observed during the visit -The administrator mentioned staff members sometimes called in sick and she had no control at times over being short staffed. - She noted several CNAs were new; she intends to find out who is sleeping during night shift. -We did review improvements made in food services including choices offered. -One resident complained that her tray was taken away while her medications were still on it. The tray was later retrieved. When brought to the administrator’s attention, she immediately went to investigate. his Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.