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HomeMy WebLinkAboutPruitt Carolina Point 2018-05-15 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home X Nursing Home Adult Care Home Combination Home Facility Name/Address: Pruitt Health-Carolina Point 5935 Mt.Sinai Durham, NC 27705 Visit Date: 05 /15 /2018 Time spent in facility: 2 hrs Arrival time: 1:00 am X pm Name of person exit interview was held with: Interview was held: X in Person Phone X Admin, LaTicia Nicole Beatty, NHA SIC (Supervisor in Charge) Director of Nursing Committee Members Present: Martha Bell, Jerry Ann Gregory, Karen Macklin Report Completed by: Karen Macklin Number of Residents who received personal visits from committee members: 14 Resident Rights Information is clearly visable. X Yes No Ombudsman Contact Info is correct and clearly posted: X Yes No The most recent survey was readily accessible: X Yes No (Required for Nursing Homes Only) Staffing information clearly posted: X Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? N/A 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes* 8. A resident’s family member specifically mentioned that she chose this Nursing Home because it was homelike. 9. Did you notice unpleasant odors in commonly used areas? Yes* 9. There was a strong smell of urine on one of the halls. 10. Did you see items that could cause harm or be hazardous? Yes* 10. The maintenance staff is working on replacing carpeting - there is an area of crumbling wood flooring. There were chemicals in an unlocked storage room. There was an unlocked door for the maintenance room. Both the storage and maintenance room have doors with keycodes to facilitate keeping the doors locked. 11. Did residents feel their living areas were too noisy? No 12. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside Yes 13. Were residents able to reach their call bells with ease? No* 13. One resident reported that someone on the night staff took her call bell out of her reach so that she could not use it. 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? No Yes 14. Residents on one hall reported that the response time is not prompt. One resident stated that he asked for pain medication at 10:00 am and did not receive it until 12:30 pm. During our visit, one resident pushed the call bell to request assistance with a shave. He had asked previously and no one had yet helped him. We heard a conversation at the nursing desk that the staff there were waiting for the CNA assigned to that resident to help him. Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes* Yes 17. Resident reported no fresh water had been made available 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes No 20. A resident’s daughter met us in the lobby and told us that she would like to be involved with a Family Council. Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Status of possible Family Council Responsiveness of staff, particularly on one hall where problems were noted during our visit Urine aroma in one hallway Follow up with resident who had her call light taken from her Follow up maintenance repairs Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. We discussed all areas of concern with Ms. Beatty. ● One resident reported that he needed a new mattress. She will look into that. ● With regards to injuries that could occur where maintenance is working on the carpeting, Ms. Beatty told us that the residents do not have access to that area. One of the “spa rooms” is in the midst of repairs. We discussed a sign that would clarify that the room is not to be used.. ● With regards to the unlocked maintenance and storage rooms, Ms. Beatty advised us that the rooms are now locked and that she will speak with nursing, and maintenance - both internal staff and outside contractors. ● In addition to the other resident complaints mentioned above, on resident reported that she had not been provided with fresh water and one resident had not been properly toileted during night shift. With regards to these issues, Ms. Beatty will investigate to determine which staff are failing to respond properly to residents’ needs. ● One rehab resident with whom we met seemed as if she would benefit from eating in the cafeteria. Ms. Beatty told us that she had discussed this resident with her staff and was already making plans for her to eat in the cafeteria. ● Nursing staff was generally responsive to our requests (provided fresh water for the resident who needed it and locked the storage room door), except for the one hall where response time to call bells was a problem. ● One family member told us that the administrators are very responsive to her concerns and that the rehab services are excellent. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.