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HomeMy WebLinkAboutPruitt Carolina Point 2017-12-12  Community Advisory Committee Quarterly/Annual Visitation Report County​: Orange Facility Type​: Family Care Home Adult Care Home X Nursing Home Facility Name​: Pruitt Carolina Point Census – current/licensed​: 124/140 Visit date and day of the week: December 12, 2017 (Tuesday) Time spent in facility​: 1.5 hours Arrival time​: 10:30 AM Name of person(s) with whom exit interview was held​: Ashley Shoyoye, Social Worker Donna Edwards, Activities Director Tracy Blow, Nurse Navigator Interview was held​: in person Committee members present​: Jerry Ann Gregory, Carol Kelly, and Karen Macklin Number of residents who received personal visits from committee members: 17 residents and 2 family members ​Report completed by​: Karen Macklin Resident Rights information is clearly posted​? Yes Ombudsman contact information is correct and clearly posted​: Yes The most recent survey was readily accessible​: Yes (Required for NHs only – record date of most recent survey posted):​ 11/3/2017 Staffing information clearly posted​? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? No* 1. In general residents do appear neat, clean and odor free, but family members of one resident noted that their parent seemed less clean, as if she had not been bathed recently. 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged participate in their care by staff members? N/A 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No     7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent. N/A Facility / Date: Pruitt Carolina Point 12/12/2017 Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 9: See comment under 1. 14: Three residents complained about staff failing to respond in a timely fashion. One resident stated that it took 1 ½ hours for a response. Another noted that there were 3 staff outside his door, but they failed to respond to the bell and did not come into the room until he started to yell. Staff response is worse during night shift and weekends. 9. Did you notice unpleasant odors? No* 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11.Did residents feel their living areas were kept at a reasonable noise level? N/A 12.Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside. No 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? No 14a If no, did you share this with the administrative staff? Yes *** N/A equals not applicable, not asked, not observed     Facility / Date: Pruitt Carolina Point 12/12/17 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15.Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes* 15: Most of the residents reported positive activity experiences, but one resident noted that he did not know anything about activities at the facility and had not been asked whether or not he had any interest in activities. 17: The menu provides residents two choices at lunch and dinner, and the kitchen will also provide a grilled cheese. 17b: Most residents stated that the food is not good, that there is not enough food, and there are not good options available in the evenings.. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? N/A 16.Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Yes 16a.Can residents access their monthly needs funds at their convenience? Yes 17.Are residents asked their preferences about meal & snack choices? Yes* 17a. Are they given a choice about where they prefer to dine? Yes 17b. Did residents express positive opinions regarding their dining experience? No 17c. Is fresh ice water available and provided to residents? Yes 18.Do residents have privacy in making and receiving phone calls? N/A 19.Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident and Family Council? Yes No     Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Food continues to be a problem at this facility, as is the problem with responses to the call bells. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? Because the Administrator and Head of Nursing were unavailable, the Social Worker, Activities Director and Nurse Navigator could not really address our concerns, but they did take notes and planned to submit our concerns to the Administrator. The Activities Director was responsive to our conversation about some residents needing to be approached about activities offered at the facility.