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HomeMy WebLinkAboutPruitt Carolina Point 2017 02-23Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Nursing Home Facility Name: Pruitt, Carolina Pointe Census – current/licensed: 121/140 Visit Date and Day of Week Feb 23, 2017; Thursday Time spent in facility: 2 HRS Arrival time 9:30 a.m. Name of person(s) with whom exit interview was held Joyce Davis, D, Health Services Interview was held in person - yes Committee members present: Jerry Schreiber, Martha Bell, Carol Kelly Number of residents who received personal visits from committee members : 12 Report completed by: Martha Bell Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes Most recent survey was readily accessible Yes Staffing information clearly posted? Yes Resident Profile Y/N or Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a Did staff members wear nametags that are easily read by residents and visitors? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 8. Most residents requested more opportunities to be outside in fresh air on pleasant days. 10. AM Care during visit; equipment not in use placed away from general walkways; usually stored after care in equipment room. Did not impede resident/visitor movement or pose safety issue. 10c: Unlocked: maintenance room containing most of facility’s electrical wires; storage room w/clutter of boxes on shelves and on floor 11. One resident reported loud talking at night which disturbed her sleep. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? No 11. Did residents feel their living areas were kept at a reasonable noise level? No 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building No 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? Yes 14a If no, did you share this with the administrative staff? N/A *** N/A equals not applicable, not asked, not observed Facility / Date: Carolina Pointe/Feb 23 2017 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? N/A 15a Letter size, small print calendars noted in rooms; difficult to read because of print size; did not note large activity calendar at general meeting places or areas where residents were gathered. 17 a, b: Staff member reported minimal selection options; with exception of desserts, meals often uneaten by residents; little fresh fruit and/or condiments available 19. Residents had opportunities to vote in general election either in the facility or at a polling place 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? N/A 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? N/A 16a.Can residents access their monthly needs funds at their convenience? N/A 17. Are residents asked their preferences about meal & snack choices? Yes and No 17a. Are they given a choice about where they prefer to dine? Yes 17b. Did residents express positive opinions regarding their dining experience? Yes 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? N/A 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes No Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Yes: Resident Rights, Voicing Concerns, Unlocked maintenance and storage rooms Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? Resident Rights:  Respect: Use of demeaning language by staff when referring to incontinent products; resident had spoken w/management about this and management had provided staff education; since issue remains, D, Health Services indicated further staff education would occur.  Ability to Voice concerns: One Resident thought management presence was minimal on nursing units; felt as if concerns had not been addressed. D, HS explained walking rounds on units (staff observed doing so) and manner in which resident condition changes were observed and reported in writing to those in charge  Safety: some rooms with visible safety concerns found unlocked Positive Changes Noted by Resident  Resident living in facility 2+ years specifically noted positive changes, particularly with staff approaches and attitudes over time. Pleased that administration had identified needs and took actions (whatever they were) to address difficulties. NOTHING FOLLOWS