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HomeMy WebLinkAboutCarol Woods 2017-10-31 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type Family Care Home Adult Care Home ☒ Nursing Home Facility Name: Carol Woods Census – current/licensed: 17/30 Visit Date and day of the week October 31, 2017 - Tuesday Time spent in facility 1 hours 30 minutes Arrival time 8:30 am Name of person(s) with whom exit interview was held Valarie Jarvis, Lead Engagement Coach & Charlie Duff, Adminis- trator Interview was held ☒ in person Committee members present: Jacqulyn Podger, Molly Stein, Peggy Lanier, Susie Deter Number of residents who received personal visits from committee members 4 residents and 1 family member Report completed by: Susie Deter Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible NO (Required for NHs only – record date of most recent sur- vey posted) : 10/7/16 (state has not scheduled next one) Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please num- ber comments) 1. Do the residents appear neat, clean and odor free? Yes 6. Carol Woods is a restraint free facility. 2.Did residents say they receive assistance with personal care ac- tivities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to par- ticipate in their care by staff members? Yes 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? N/A * 7. If so, did you ask staff about the facility’s restraint poli- cies? Note: Do not ask about confidential information without consent N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please num- ber comments) 8. Did residents describe their living environment as homelike? Yes 11. One resident felt she is woken up too early, but it was unclear whether this is caused by noise or med administration. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes* 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building Yes 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? Yes 14a If no, did you share this with the administrative staff? N/A *** N/A equals not applicable, not asked, not observed Facility / Date: Carol Woods/ 10/31/17 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15a. One resident stated she was not aware of activities taking place, but it was unclear to committee members whether the resident was confused around this issue. 20. Since most residents are also living within the greater Carol Woods community, the gen- eral councils are considered to take the place of the Family Council. 15a. Was a current activity calendar posted in the facility? Yes* 15b. Were activities scheduled to occur at the time of your visit actually occurring? N/A 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? N/A 16a.Can residents access their monthly needs funds at their convenience? N/A 17. Are residents asked their preferences about meal & snack choices? Yes 17a. Are they given a choice about where they prefer to dine? Yes 17b. Did residents express positive opinions regarding their dining experience? Yes 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes No* Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? Administrators did not know where book containing current state survey was, but they were looking for it when we left. Activities coordinator will visit with resident who stated she was not aware of activities. Staff will consult with resident who felt day started too early to see if the situation can be remediated either by a sound machine (if awakened by noise) or adjustment in med ad- ministration schedule if that is the problem. Family member stated that not only did staff perform their duties well, but they also seemed to take pleasure in doing so. Currently Carol Woods is placing residents in 3 pods instead of four due to lower levels of staffing availability. RNs are difficult to find due to lower pay than hospitals. Staffing absences are filled by the same agency, preferably with those who have worked at Carol Woods.