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HomeMy WebLinkAboutCarol Woods 2017-02-16Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home Adult Care Home X Nursing Home Facility Name: Carol Woods Retirement Community Census – current/licensed: 17/27 Visit Date and day of the week: February 16, 2017 Time spent in facility: 2 hours 20 minutes Arrival time: 10AM Name of person(s) with whom exit interview was held: Charlie Duff- Facility Administrator and Valarie Jarvis – Lead Nursing Engagement Coach Interview was held: X in person Committee members present: Sandra Nash, Susie Deter, Jacqulyn(Jackie) Podger Number of residents who received personal visits from committee members: 8 Report completed by: Jacqulyn Podger Resident Rights information is clearly posted? YES Ombudsman contact information is correct and clearly posted: YES The most recent survey was readily accessible : YES (Required for NHs only – record date of most recent survey posted) : 10/7/2016 Staffing information clearly posted? NO, the staffing report was requested and the nurse on duty searched for and presented, but removed it shortly thereafter. Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? YES 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) YES 3. Did you see or hear residents being encouraged to participate in their care by staff members? NO 4.Were residents interacting with staff, other residents & visitors? YES 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? YES 6. Did you observe restraints in use? NO 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? YES 9. Did you notice unpleasant odors? NO 10. Did you see items that could cause harm or be hazardous? NO 10a. Were unattended med carts locked? YES 10b. Were bathrooms clean, odor-free and free from hazards? YES 10c. Were rooms containing hazardous materials locked? YES 11. Did residents feel their living areas were kept at a reasonable noise level? YES 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building NO 13. Were residents able to reach their call bells with ease? YES 14. Did staff answer call bells in a timely & courteous manner? YES 14a If no, did you share this with the administrative staff? N/A Facility / Date: Carol Woods / 2/16/17 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? YES 20. Since most residents are also living within the greater Carol Woods community, the general councils are considered to take the place of the Family Council. We were previously told there are over 120 resident committees within Carol Woods. 15a. Was a current activity calendar posted in the facility? YES 15b. Were activities scheduled to occur at the time of your visit actually occurring? YES 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? N/A 16a.Can residents access their monthly needs funds at their convenience? N/A 17. Are residents asked their preferences about meal & snack choices? YES 17a. Are they given a choice about where they prefer to dine? YES 17b. Did residents express positive opinions regarding their dining experience? YES 17c. Is fresh ice water available and provided to residents? YES 18. Do residents have privacy in making and receiving phone calls? YES 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? YES 20. Does the facility have a functioning: Resident’s Council? Family Council? YES NO* NO Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? 1. Staffing Report on the 3rd floor was not displayed. Nurse searched for, presented and then removed report. 2. Resident reported the bath sling used on Thursday Bath Days for her was uncomfortable and resulted in a dread of her bath and Thursdays. She indicated the sling hurt her back and added she had complained several times to staff. 3. Resident reported his TV was not functioning properly (a work order had been placed). He is very frustrated with his current situation and the staff responses to him. “ They go too fast,” he told us. 4. Kitchen floor in the Bluebird Team area was not clean, i.e. crumbs littered the floor and a liquid spill had become sticky. This is the second observation in this kitchen area. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? 1. Missing Staffing Report was shared as an area of concern. 2. Bath Sling discomfort was shared as an area of concern. Discussed that bath time should be pleasurable, and whether there are other types of bath slings or a work around that could be implemented. 3. TV repair and resident feeling rushed were shared as matters of concern. 4. Issue regarding floor of Bluebird Kitchen was shared as an area of concern. 5. Recent necessity for implementing emergency preparedness due to County emergency water shutoff was discussed. Carol Woods’ staff took notes regarding all areas of concern. 1/2015