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HomeMy WebLinkAboutCarol Woods 2016-11-16Community Advisory Committee Quarterly/Annual Visitation Report County Orange Facility Type Family Care Home Adult Care Home Nursing Home Facility Name: Carol Woods Census – current/licensed: Visit Date and day of the week Wednesday, November 16 Time spent in facility 1 hours 20 minutes Arrival time 10:00 a.m. Name of person(s) with whom exit interview was held Charlie Duff- Facility Administrator and Valarie Jarvis – Lead Nursing Engagement Coach Interview was held in person Committee members present: Susie Deter, Jacqulyn Podger, Carol Kelly Number of residents who received personal visits from committee members. Five, including two family members. Report completed by: Carol Kelly Resident Rights information is clearly posted? yes Ombudsman contact information is correct and clearly posted: yes The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted) : 10/7/2016 Staffing information clearly posted? yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? yes 2.One resident remarked that staff consistently go out of their way to meet needs. 4. A resident and his adult son who was visiting expressed satisfaction with care and could think of nothing that needed to be improved. Several residents were observed receiving one-on-one service (e.g. physical therapy) with staff. A C.N.A. commented how she loved working at Carol Woods and serving residents. She appreciated having a consistent assignment so she could get to know individuals and mentioned the same person usually covered on her days off. She felt her ideas were valued. 5a. All staff wear name badges and a photo and name of staff is posted in each area. One photo was not current but immediately corrected. 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) n/a 3. Did you see or hear residents being encouraged to participate in their care by staff members? no 4.Were residents interacting with staff, other residents & visitors? yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? n/a 5a Did staff members wear nametags that are easily read by residents and visitors? yes 6. Did you observe restraints in use? no 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? yes 9. Unpleasant odor was noted in one room. 10b. Recently remodeled bathing were shown, designed to offer increased privacy. It was mentioned that efforts are made to meet resident preferences regarding bathing (time of day and frequency). 13. and 14. A resident remarked that bells were responded to in a timely manner. A staff member was observed responding to a bell as soon as it was activated. 9. Did you notice unpleasant odors? yes 10. Did you see items that could cause harm or be hazardous? no 10a. Were unattended med carts locked? n/a 10b. Were bathrooms clean, odor-free and free from hazards? yes 10c. Were rooms containing hazardous materials locked? n/a 11. Did residents feel their living areas were kept at a reasonable noise level? yes 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building n/a 13. Were residents able to reach their call bells with ease? yes 14. Did staff answer call bells in a timely & courteous manner? yes 14a If no, did you share this with the administrative staff? *** N/A equals not applicable, not asked, not observed Facility / Date: Carol Woods 11/16/2016 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? n/a 17, Use of the food cart (rather than trays) insures that food is hot and residents can make choices when food is served. 17a. One resident was taken to the main dining room each day for lunch rather than the health center cluster. 17b. Residents make positive comments about the cuisine. 17c. Staff were observed bringing ice water into rooms. 20. There is a Resident Council which is open to families. In addition, regular meetings are held with health center residents and feedback is taken to the Resident Council. 19. As per the weekly schedule in the printed bulletin, there was evidence of community involvement. 15a. Was a current activity calendar posted in the facility? yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? yes 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? n/a 16a.Can residents access their monthly needs funds at their convenience? n/a 17. Are residents asked their preferences about meal & snack choices? yes 17a. Are they given a choice about where they prefer to dine? yes 17b. Did residents express positive opinions regarding their dining experience? yes 17c. Is fresh ice water available and provided to residents? yes 18. Do residents have privacy in making and receiving phone calls? yes 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? yes 20. Does the facility have a functioning: Resident’s Council? Family Council? yes Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? Positive feedback received from staff, a family member, and residents was shared. The unpleasant odor for one room was also shared during exit. Overall the facility is appeared to be well kept up with positive staff interactions and services. One resident’s room appeared to be in disarray and the floor and bathroom needed to be vacuumed. One cluster dining area needed to be vacuumed. 1/2015