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HomeMy WebLinkAboutBrookshire 2018-07-31 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type: Family Care Home X Nursing Home Adult Care Home Combination Home Facility Name/Address: Brookshire Senior Living 300 Meadowland Dr Hillsborough, NC 27278 Visit Date: 07/31 /2018 Time spent in facility: 1.25 hrs Arrival time: 10:30 x am pm Name of person exit interview was held with: Interview was held: X in Person Phone X Executive Director - Betty Stevens Committee Members Present: Jerry Ann Gregory, Carol Kelly, Karen Macklin Report Completed by: Karen Macklin Number of Residents who received personal visits from committee members: 11 plus 1 family member Resident Rights Information is clearly visable. X Yes No Ombudsman Contact Info is correct and clearly posted: X Yes No The most recent survey was readily accessible: X Yes No (Required for Nursing Homes Only) Staffing information clearly posted: X Yes No Resident Profile Yes/No/NA Comments/Other Observations 1. Do the residents appear neat, clean and odor free? Yes 2. Did residents say they receive assistance with personal care activities? Ex. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses? Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4. Were residents interacting with staff, other residents & visitors? Yes 5. Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? N/A Resident Living Accommodations Yes/No/NA Comments/Other Observations 8. Did residents describe their living environment as homelike? Yes 9. Did you notice unpleasant odors in commonly used areas? No 10. Did you see items that could cause harm or be hazardous? No 11. Did residents feel their living areas were too noisy? No 12. Does the facility accommodate smokers? Where? Outside only Inside only Both Inside/Outside No 13. Were residents able to reach their call bells with ease? Yes 13. In fact, the director advised us that they use different types of call bells to help residents have access to a call bell that they can use. CNAs are also aware of those residents who do not or can not use the call bells, so that they pay attention to those residents. 14. Did staff answer call bells in a timely & courteous manner? If no, did you share this with the administrative staff? Yes/No* 14. We observed staff, with a courteous manner, responding quickly to call bells, but we also noticed that some responses were less quick because staff was already occupied with another resident.. Some residents complained about slow response to call bells..(See Exit Summary) Resident Services Yes/No/NA Comments/Other Observations 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. As in the past, we observed many residents participating in activities during our visit. (See Exit Summary) 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Can residents access their monthly needs funds at their convenience? Yes Yes 17. Are residents asked their preferences about meal/snack choices? Are they given a choice about where they prefer to dine? Yes Yes 17. Residents described food as “adequate” and “good.” The Executive Director advised us that they are very careful about respecting each resident’s personal preferences with regards to food choices. We noticed someone going to each room with a drink cart with a variety of beverages mid-morning. 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other civic, volunteer or religious groups? Yes 20. Does the facility have a Resident’s Council? Family Council? Yes No There is a very active Resident’s Council which meets every month. Areas of Concern Yes/No/NA Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Call bell response time. No Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. In our conversation with the Executive Director, we discussed: Activites: The activities director also will do activities in a resident’s room if the resident does not choose to engage in group activities. In an effort to engage men, they have men’s only activities. Call Bells: We did discuss the sometimes slow response to call bells. It is our impression that the facility, in general, makes response to call bells a priority. At times when many residents need assistance, it is difficult to respond as quickly as desired. Family Council. There has not been much interest in a Family Council. The executive director believes that is because the Resident’s Council is very active and because the administrators have an open door policy such that family members are comfortable addressing concerns as they arise. This Document is PUBLIC RECORD. Do not identify any Resident(s) by name or inference on this form. Top Copy is for the Regional Ombudsman’s Record. Bottom Copy is for the CAC’s Records.