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HomeMy WebLinkAboutBrookshire 2017-10-09 Community Advisory Committee Quarterly/Annual Visitation Report County: Orange Facility Type Nursing Home- Yes Facility Name: Brookshire Senior Living Census – current/licensed: 74/80 Visit Date and day of the week Monday, October 9, 2017 Time spent in facility 2 hours Arrival time: 11:00 a.m. Name of person(s) with whom exit interview was held Josh Stevens, Administrator Interview was held in person. Committee members present: Jerry Ann Gregory, Jerry Schreiber, Carol Kelly Number of residents (and family members) who received personal visits from committee members: 10 Report completed by Jerry Schreiber and Carol Kelly Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible Yes (Required for NHs only – record date of most recent survey posted) : October 18, 2016 Staffing information clearly posted? no - previous day’s staffing posted Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 11. A resident said she was bothered by someone who screamed. 12. The facility is smoke free. Smokers are not accepted. 13. When it was noticed that a call bell was not available, a c.n.a. quickly located it and placed it by the resident’s hand. 14. Though staff were described as caring and committed, some residents said at times they had to be patient after pushing the call bell, and thought the facility was sometimes understaffed. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes & No 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building No 13. Were residents able to reach their call bells with ease? Y &N 14. Did staff answer call bells in a timely & courteous manner? Y &N 14a If no, did you share this with the administrative staff? Yes *** N/A equals not applicable, not asked, not observed Facility / Date: Brookshire/ October 9, 2017 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15. One woman expressed appreciation that the new activities director solicited input and feedback. 15a. A large print board on daily events was posted by the activities room and weekly schedules were in each room. Crafts, bingo, stretch class, and animal visits were mentioned. 16. Regular outings to a nearby Walmart are scheduled. 17b. Residents expressed satisfaction with dining choices and quality. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? Yes 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? Yes 16a.Can residents access their monthly needs funds at their convenience? Yes 17. Are residents asked their preferences about meal & snack choices? Yes 17a. Are they given a choice about where they prefer to dine? Yes 17b. Did residents express positive opinions regarding their dining experience? Yes 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes/ No Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? In the future the committee is to include the Assisted Living wing of Brookshire. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? The administrator was observed to be interacting with residents during our visit. Residents stated that they were listened to and concerns were addressed. For example, one woman had recently requested a room change that had been granted. The Administrator stated that finding qualified nursing assistants is sometimes a challenge. Committee noticed that visitor chairs are not routinely in all resident rooms.This was brought up to the Administrator, who stated that the furniture is the choice of the resident. Results of an interview with the new activities director was discussed. Efforts are made to actively engage residents. A few expressed a desire for some ‘higher level’ activities. The committee can be of assistance by providing items for the activities program; a list was provided that has been shared.