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HomeMy WebLinkAboutCarillon 2016-09-13Community Advisory Committee Quarterly/Annual Visitation Report County Orange Facility Type Family Care Home Adult Care Home Nursing Home Facility Name: Carillon Census – current/licensed: 63/96 Visit Date and day of the week Tuesday Sept 13, 2016 Time spent in facility 1 hours 40 minutes Arrival time 1:00pm Name of person(s) with whom exit interview was held Tonya, Business Manager & Laurie Sawyer, Exec. Director Interview was held in person Committee members present: Gloria Brown Suzanne Haff Deborah Stewart Number of residents who received personal visits from committee members 6 Report completed by: Deborah Stewart Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible N/A (Required for NHs only – record date of most recent survey posted) : Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1. Residents are well-groomed and social. Their rooms are well-kept as well. 2.Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? N/A 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a Did staff members wear nametags that are easily read by residents and visitors? No 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (please number comments) 8. Did residents describe their living environment as homelike? Yes 8 & 9. Facility remains clean and tidy. 14. Residents primarily walk to the staff offices to make verbal reports about their needs. 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? Yes 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? Note: By regulation smoking is only permitted outside of the Building N/A 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? N/A 14a If no, did you share this with the administrative staff? *** N/A equals not applicable, not asked, not observed Facility / Date: Carillon 9/13/16 Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? Yes 15.Several activites and outings to choose from. Bingo was well attended on the day of our visit. 19. Carillon, together with the Orange Co Historic Museum, hosted an "Antique Extravaganza" recently which brought the general public to their facility. Singers who sing to residents arrived as we were leaving. Families were visiting, residents were lounging comfortably in several public spaces. 15a. Was a current activity calendar posted in the facility? Yes 15b. Were activities scheduled to occur at the time of your visit actually occurring? Yes 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? NA 16a.Can residents access their monthly needs funds at their convenience? NA 17. Are residents asked their preferences about meal & snack choices? Yes 17a. Are they given a choice about where they prefer to dine? NA 17b. Did residents express positive opinions regarding their dining experience? Yes 17c. Is fresh ice water available and provided to residents? Yes 18. Do residents have privacy in making and receiving phone calls? Yes 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? Yes 20. Does the facility have a functioning: Resident’s Council? Family Council? Yes Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? One of our observers suggested a remedy to a roommate dispute in the Garden Place that the staff may not have considered yet. This recommendation was based on direct conversations with the involved parties. Laurie indicated that she would try this option. One resident repeated her desire to leave and go home. Her cognition was impaired but we will follow-up with her at next visit to check her level of adjustment. One resident complained that the cost of medicines were withheld from his personal financial allotment. He and the management are arranging for him to get his meds from the VA. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? We presented information about resident voting options and staff reported that they already work with the Board of Elections with this goal in mind. We reviewed emergency preparedness and Laurie reported that, during an ice storm, they were able to stay in place without power for 48 hours, and all enjoyed their time together with games and unique activities . Memory Care is full and the facility is not accepting new residents with Special Assistance at this time. 1/2015