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HomeMy WebLinkAboutBrookdale 2017-09-22Community Advisory Committee Quarterly/Annual Visitation Report County ORANGE 100 Lanark Rd. Chapel Hill, NC 27517 Facility Type Family Care Home Adult Care Home Nursing Home Facility Name: Brookdale Meadowmont Census – current/licensed*: Total: 41 / 64 General: 41 / 48 Memory Care: 11 / 16 *Note some double capacity room currently private and couples in rooms/suites. Will be at full capacity in 2 days due to move ins. Visit Date and day of the week September 22, 2017 Friday Time spent in facility 1 hour 20 minutes Arrival time 1PM Name of person(s) with whom exit interview was held: Malik Lance, Activity Director Interview was held in person Committee members present: Cresha Ciancolo, Yvonne Mendenhall Number of residents who received personal visits from committee members: Memory unit group0 setting (8 residents) AL visits 5 residents Report completed by: Yvonne Mendenhall Resident Rights information is clearly posted? Yes Ombudsman contact information is correct and clearly posted: Yes The most recent survey was readily accessible (Required for NHs only – record date of most recent survey posted): Staffing information clearly posted? Yes Resident Profile Yes No N/A Comments/Other Observations (please number comments) 1. Do the residents appear neat, clean and odor free? Yes 1) Residents were well dressed, and groomed. 2) Positive replies regarding interactions and assistance from staff. One resident with a leg brace and cane said he staff is always available when assistance is needed. 3-5) In memory care residents were encouraged to be engaged in care and program and interacting with staff and visitors despite communication differences 2. Did residents say they receive assistance with personal care activities? (i.e. brushing their teeth, combing their hair, inserting dentures or cleaning their eyeglasses) Yes 3. Did you see or hear residents being encouraged to participate in their care by staff members? Yes 4.Were residents interacting with staff, other residents & visitors? Yes 5.Did staff respond to or interact with residents who had difficulty communicating or making their needs known verbally? Yes 5a Did staff members wear nametags that are easily read by residents and visitors? Yes 6. Did you observe restraints in use? No 7. If so, did you ask staff about the facility’s restraint policies? Note: Do not ask about confidential information without consent N/A Resident Living Accommodations Yes No N/A Comments/Other Observations (number comments) 8. Did residents describe their living environment as homelike? Yes 8) A couple, new, residents, and their daughter stated they were very happy. After research into the program and said Brookdale Meadowmont is a great environment. Likewise, a woman on the porch said her son investigated Al programs throughout the region and liked Brookdale best. She is very happy. Something not noted before at Brookdale Meadowmont is pets. Two dogs now live in the facility with owners. A small “dog park”—a cleared area with a bench and puppy poo station is available for easy walking and “poop bags.” 9. Did you notice unpleasant odors? No 10. Did you see items that could cause harm or be hazardous? No 10a. Were unattended med carts locked? N/A 10b. Were bathrooms clean, odor-free and free from hazards? Yes 10c. Were rooms containing hazardous materials locked? Yes 11. Did residents feel their living areas were kept at a reasonable noise level? Yes 12. Does the facility accommodate smokers? Note: Regulations permit smoking outside the Building only. N/A 13. Were residents able to reach their call bells with ease? Yes 14. Did staff answer call bells in a timely & courteous manner? Yes 14a If no, did you share this with the administrative staff? N/A *** N/A equals not applicable, not asked, not observed Resident Services Yes No N/A Comments/Other Observations (please number comments) 15. Were residents asked their preferences or opinions about the activities planned for them at the facility? yes 15) A newer resident couple indicated they wished for more off-site activities, but they admitted they are new and maybe have not had a chance to see what is available. 17) Residents have a couple of menus to choose from and may make special requests. 17b) “Chew and Chat” is a regular activity where residents are invited to dine with the chef and talk about meal options and choices. 17c) A cooler of fruited ice water is available in the lobby for all residents, staff and guests. 15a. Was a current activity calendar posted in the facility? yes 15b. Were activities scheduled to occur at the time of your visit occurring? N/A 16. Do residents have the opportunity to purchase personal items of their choice using their monthly needs funds? N/A 16a.Can residents access their monthly needs funds at their convenience? N/A 17. Are residents asked their preferences about meal & snack choices? yes 17a. Are they given a choice about where they prefer to dine? yes 17b. Did residents express positive opinions regarding their dining experience? yes 17c. Is fresh ice water available and provided to residents? yes 18. Do residents have privacy in making and receiving phone calls? yes 19. Is there evidence of community involvement from other Civic, volunteer or religious groups? yes 20. Does the facility have a functioning: Resident’s Council? Family Council? yes both Areas of Concern Exit Summary Are there resident issues or topics that need follow-up or review at a later time or during the next visit? Present Areas of Concern: None. Past Areas of Concern: None. Discuss items from “Areas of Concern” Section as well as any changes observed during the visit. Give summary of visit with Administrator or SIC. Does the facility have needs that the committee or community could help address? Again, we observed Brookdale is a caring and positive community. The staff know the residents and each other well and help maintain a “family-like” social and living experience. Staff consider Brookdale the residents’ home and they work hard to make it so. Summary of exit interview: Current Director, Allison Mihaley will be leaving to work for a Brookdale program in the western part of NC. She has built a great team at Meadowmont and they will hopefully continue their outstanding work. Brookdale offers weekly offsite outings. In-residence activities are reviewed and updated as needed, e.g. Music Binger—Name that tune style is a current hit over usual number Bingo. The continuing procedure of documenting resident preferences and history, and entering on a database, helps ensure that staff and program directors can consider their “family” of residents when making decisions that affect their lives. The data is updated as things change for residents and the community. 1/2015